Crystal Reports XI R2 Service Pack 3 Install Issues

Post Author: iamtgo3
CA Forum: Crystal Reports
Crystal Reports XI R2 check automatically for updates when I open it. It finds an update Crystal Reports XI R2 Service Pack 3. Now when you go to install it I get this error.
"Crystal Reports XI R2 Service Pack 3 is for Crystal Reports XI R2 only, and cannot be installed on top of other Business Objects XI R2 products."
A while back a service packe came out for both Crystal Reports Server and Crystal Reports that would update both of them same Service Pack. I am sure this is why I now have the issue. If this is the issue then why the heck post it for updating both. Plus how can I remove other Service Pack so I can install this one? I am sure it is a reinstall of complete CR product. I have purchased CR2008 so I am just trying to buy time till Visual Studios 2008 is complete and release (Not just the 90 day trial)
So any suggestions on how to install Crystal Reports XI R2 Service Pack 3 with my above issue would be helpful thanks.

Hi
You have mentioned that "There are others in my company that after they installed SP3 they were able to successfully connect and I am still getting a login fail error."
So would like to know the version and type of database that the Universes are based on.off.
1) Please ensure that you have the exact version and type of the database installed on your machine, that your colleagues are using .
Say for e.g if the Universes are based off Oracle 9 database, then ensure that you have the Oracle client(version 9) installed on your machine.
2)Please make sure that you have been added in the user list in the database.
May be we could come close to narrowing down on the issue by checking these 2 things.

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Post Author: [email protected]
CA Forum: Deployment
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