Crystal XI R2 ActiveX Viewer Hang

Hi all,
I am hoping somebody may be able to help with a problem that has been driving me mad for a couple of weeks!
We have a report which is very old and has not been modified since July this year. We have never had any problems with it until about two weeks ago when one user started having problems. It is a pretty basic report looking at one foxpro table (via ODBC) with some simple formulas and a couple of sub reports. No graphics, charts or complicated formatting.
Our application generates the data fine but appears to hang when it tries to launch the viewer. It seems to hang in one of 2 places (although I cannot be 100% sure as I cannot recreate the issue on any development pc). It either hangs when we try to make the viewer visible or when calling ViewReport in which case the viewer appears with a blank grey screen but the report is never presented. Sometimes in the second scenario the first page of the report will flash up and then disappear. No errors appear and if I then open the report directly in CR it displays perfectly.
However it does not hang every time. It only seems to happen when running the data for one set of parameters (although even then it will occassionally work!). We have tried various things to resolve the issue, all of which appeared to fix it for a short time, but none have fixed it.
Things we have tried are: -
Disable anti virus
Remove the default printer and add a new one
Change screen resolution to a lower setting (this appeared to have the most reliable results?!)
Saved the report with "No Printer" selected
As mentioned above all of these attempts resulted in the report running fine a few times and then it starts failing again.
The pc spec is good - Core 2 Duo 2.8GHz 2gb RAM running XP SP3 and is probably slightly higher specced than other pc's which are having no problem at all.
If anybody has any suggestions as to what we can try next I would be very grateful. This pc belongs to one of our MD's and he is not happy as he uses this report 2-3 times daily!!
Many thanks
Rachel

Hi Rachel,
Great find with the temp folder. CR will request from the OS that it needs to generate a temp file, typically this is done if there is sorting or other second pass data processing going on and the data requires more space than is available in memory. Thus CR asks the OS to create the temp files. It's actually a process handled by Windows and through one of our files called CRHeapAlloc.dll. And as you have seen when the viewer closes the temp files are deleted so the process is working as designed. By the way, killing CRW32.exe or your application does not allow the Report Engine to clean those files up so in those cases you should delete them manually. One way is to create a Batch file on PC start up to delete the files from the temp folder.
Not sure if this will work but try renaming CRHeapAlloc.dll to *.org, if it's needed the Installer will pop up and extract that file into the \bin folder again, or where ever it's installed to. CrHeapAlloc is a memory wrapper around Microsoft's Memory Manager to handle issues MS has and to allow CR to manage the memory more effectively. Sometimes though it's better to let Windows handle it, renaming the file does this.
So when you see the Viewer hang what is your Executable doing as in is it maxing the CPU to 100% or does it simply stop responding? If it stops responding I believe what it is doing is some disk clean up or something of that nature is going on and CR is just waiting for the process to complete. Have you ever just let it go to see if you get control back in your app or the viewer?
Which brings up the next question, are you using an OEM build of Windows? You can tell for example when the PC starts up you'll see a Splash screen like "Windows for DELL..." There have been known issue with OEM builds of Windows, the Automatic Windows Updates don't always work properly. I worked with Dell on once case and even though they said nothing was different other than the splash screen using Modules and Process Monitor definitely showed there were differences... and Auto-updates did not always do the same thing.
See if this helps - 1477457 - How to enable/disable logging for the RDC?
Sorry you have to search Kbase for it...
What that will do is turn RDC logging on and it should/may show you what is happening when the temp files are being written.
Now that I'm thinking about this also there was a known issue where the RDC was marking files to be deleted and Windows was then telling the Hard Drive to delete the file which is all fine. The problem is the Hard drive was so busy it never had time to actually delete the file, Windows then assumed the file name was available and tried to write to disk and thus it generated a File lock error... But we fixed that.
Thanks again
Don

Similar Messages

Issue with Crystal 11 and Activex Viewer

Hi All,
We have been using Crystal Enterprise 10 for long without any issues, Recently we had to move to Crystal 11 as our clients are not able to buy Crystal 10 any more.
The crystal Report is run from our product using the activex viewer .The Report is invoked by passing
the url in the following manner
'/CSM/reports/Crystal//Case%20Solution%20Time.rpt?init=actx&USER0=sa&PASSWORD0='
This worked perfectly with Crystal 10.
But when trying to run the report with Crystal 11 it opens a file download box and then opens up the report in design time in Crystal Reports itself and not in the browser.
I am not sure if this is a know problem or if things have changed (parameters etc.). I need to get this problem sorted asap. Any info on it is highly appreciated.
Regards,
Prachi

Hi,
In new versions of BOE you should be using a URL command called OpenDocument or alternatively Viewrpt.aspx/.jsp.
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/800f7400-bf3e-2b10-fa81-c6c74f457ab4

IE8 on XP shuts down on first print of Crystal Report using ActiveX Viewer

Environment:
u2022 Business Objects Enterprise XI 3.1 SP3 FP 3.5
u2022 Tomcat 5.5
u2022 Windows Server 2003
u2022 JDK Version: 1.6
u2022 Internet Explorer 8 - compatibility mode
u2022 client machines Windows XP Professional SP3
Issue:
The browser shuts down after last page is queued for printing upon installing ActiveX print control for the first time in all XP SP3 environments. Issue does not occur when using Vista or Windows 7. Subsequent printing works fine after ActiveX print control has been installed once.
Steps Taken:
-"Enabled memory protection to help mitigate online attacks" option in IE and turned on DEP on OS - this is mandatory for company security policies. Issue does not occur if this option is turned off.
-Not reproducible on my end under same environment
-PDF printing works, however this is not a feasible solution
-issue does not occur for IE6 and IE7 in XP, and IE8 on Windows 7
-disabling DEP via boot.ini also removes issue
-upgrading client workstation to Windows 7 also not a viable solution
-validated version of \Business Objects\common\4.0\crystalreportviewers12 \ActiveXControls\PrintControl.dll on the BOE server as 12.3.1.684
-on client machines, added to Trusted Sites the web site of report origin. Open internet explorer >Tools>Internet Options>Security Tab>Trusted Sites Security Zone >Click Sites> Add Site by typing the web site address---> Click Add -->OK then close the internet Options dialog box.
-not applicable solution, BO XI R2 - "Blank "Crystal Reports Viewer" window - attempt to print report
relevant links:
http://support.microsoft.com/kb/875352
http://blogs.msdn.com/b/ie/archive/2008/04/08/ie8-security-part-i_3a00_- dep-nx-memory-protection.aspx

Hi Seb,
It's already been validated that turning off DEP works. however, DEP is mandatory for this customer.
I did come across the release notes for IE8 at http://msdn.microsoft.com/en-us/ie/dd441788, indicating the following,
Turn off Data Execution Prevention group policy
The Group Policy setting, Turn off Data Execution Prevention (Windows Components | Internet Explorer | Security Features), does not currently function as expected. While the Internet Control Panel option will appear to be disabled, Data Execution Prevention is still turned on. This is a known problem and will be corrected it in a future update.
Thanks,
Calvin

Cannot display Crystal Report with ActiveX Viewer

I am using SmartViewerActivex.asp in a classic ASP website to display Crystal Reports and the report will not load.
I get a blank grey screen with only the toolbar showing but able to export out with data intact.
I am using CR9, running in Windows Server 2012 R2 IIS 8.5.
I've already spent about 2 weeks and have not found an answer. Please HELP!

Unfortunately, no help available. I suspect when CR 9 released in 2002, Win Server 2012 was not even a twinkle in Bill's eye. E.g.; you are looking for CR 9 to be 10+ years forward compatible. In other words, it is not supported on WIN server 2012.
Possible option is to upgrade to CR XI R2 (v. 11.5). There you have a weak prayer and hope. With luck it may work. Note that CR XI r2 was the last version of CR to include the AcitiveX viewer. And CR XI R2 has been out of support for over 2 years now.
Best bet: CR SDK for VS .NET or CR SDK for Java. This would mean a new app...
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Customizing ActiveX Viewer for Crystal Reports 2008

Here's the scenario.
We have reports designed in Crystal Reports 2008, that are deployed on Business Objects 3.1 Infoview. All reports have Parameters for users to choose. All reports are expected to refresh on open.Some are dynamic some are standard static ones. There is an application developed in JAVA that is rendering these reports using the ActiveX viewer.
The users are not comfortable with the way reports look in JAVA viewer. Hence the choices are either HTML viewer or ActiveX viewer.
The application achieves this by making OpenDoc call to the report and using
sViewer=actx
as one of the parameters. Here's the issue that we run into. When users land on the parameter screen, the parameter screen alone Pops Up in a new window. Once all the parameter values are entered and the users clicks OK, the window vanishes and actual report is rendered in the original window.
If we use HTML viewer by setting
sViewer=html
The report Parameter screen is rendered in the main window without popping up. However we do not wish to use HTML viewer because, some of the reports are linked to other reports with OpenDoc calls. i. e. Parent report calls child report with a OpenDoc call. In the HTML viewer, when you click on the link to child report, it opens in same window despite setting
sWindow=new
in that opendoc call. Thereby losing parent report and no way to navigate back to it. This problem does not happen in ActivX viewer.There it seems to obey the command to open in new window.
Lastly you can recreate all this behavior by setting your viewer preferences in Info View settings.
So, here's my questions.
1. Should I use the .Net viewer instead of ActiveX Viewer ? If so, where can I find Syntax for the same ?
2. Can someone point me to documentation on the ActiveX Viewer ? Specifically making it not to Pop Up the Parameter Screen ?
3. Should the Java application use a different method other than Open Doc to cal the reports ? If so where can I get the details ?
Apologies for the long post. I tried to anticipate most of the questions that may arise in your mind. Thanks in advance for the time invested.

Thank you Adam for the help.
I already have the Open Document document you mentioned. Can't seem to search for the KB article in Marketplace. No results found.
Just to clarify, I do not want to avoid the Parameter screen. Its the fact that it Pops Up in ActiveX viewer is the issue. The only thing I want in ActiveX viewer is to make that screen appear in main window just like HTML viewer.
I understand that there is no difference as far as opendoc is concerned between .Net or JAVA. I am looking for the SDK behind the viewers themselves.
To my third question, your answer is what I was looking for. But need a bit clarification.
>
Adam Stone wrote:
> If you do not like the functionality that OpenDocument provides, you could use the SDK to view the reports, but you will likely run into the same issue as you are running into when using the html viewer. The only workaround for that is to set a property on the viewer object in the SDK but it will affect all hyperlinks in the report not just a single one.
By setting Property in SDK for the viewer Object, are you referring to Meta Tag encapsulation such as
<a href= http://infoview.server.com/Infoview/opendoc/openDocument.jsp?iDocID=ABZR3Z&sIDType=CUID&&sType=wid&sRefresh=Y&sWindow=new>Report Title</a>
May be I didn't get your point with setting property. I know there is documentation on Viewer SDK. I just can't seem to find it. I hope it would answer the questions.
Edited by: SAMEER UPADHYE on Oct 6, 2010 5:46 PM

Get Crystal Report XI R2 to work on 64 bit OS (win 2K3) web ActiveX viewer

Can anyone help me with the issue below, I have been working on this issue for long time and have intensively researched the internet and tried out few solutions but non worked for me.

Overview: 
I am working on an application that was build with a classic ASP and VB6 COMs. The COMs load rpt file, this would be the report template, then it loads a recordset into the rpt file and gets displayed on the web page using ActiveX viewer. There are few activities done by the COMs, varying from changing formulas, updating header and footer, suppressing sections to loading data. We are using crystal report XI release 2 with SP4 and application works fully ok on Windows XP and Windows 2003 on the 32 bit OS. Now we are trying to deploy the application on a 64 bit environment and we realise that we can only do this on 64 bit in a 32 bit mode. As we have VB COMs and they can only work on a 32 bit system. So I have done the following in order to enable our application to work and for the reports to run.

1) Configure the IIS server to run in worker process isolation mode 
2) Enabling the 32bit mode by running this command 
cscript.exe adsutil.vbs set W3SVC/AppPools/Enable32BitAppOnWin64 TRUE 
3) Install our COM application and give the required permission 
4) Install ASP files with rpt files and give the required permission 
With few attempts I managed to run our application on the 64 bit system using the 32 bit mode, but few reports still fails to display.

Problem: 
I am unable to run and/or view crystal reports on a windows 2003 64 bit system. I have turned on the 32 bit mode so I am able to run COM objects and I am able to run my application and view crystal reports but some reports still fails with no error message. The failed reports display the crystal viewer with no data no page but only the top bar with crystal controls e.g. export, move pages etc.

Analysis/investigation: 
I run the same application pointing to the same database as my 64 bit (32 bit mode) environment and run the reports with some data and it worked fine, so I saved the report and tried viewing on my 64 bit environment with simple crystal preview page. Unfortunately it was same result as report came back blank in the viewer with no pages even though if I open that report the crystal application it will show me data saved with it. I have to say on my windows 2003 32 bit system that was fully working, I needed to turn on isolation mode in IIS 6 (i.e. turn off worker processor mode) in order to get all my reports working, otherwise I would get the exact same issue that I have with the 64 bit system. However in my 64 bit system I canu2019t turn on isolation mode, as the 32 bit mode option requires the IIS to be set with worker processor mode or none of the COMs will work.

So please could you help with any suggestion, or solution if possible.

Many Thanks

Hi Ludek

Let me clarify a bit about the issue we been have: 
For example we have report-1.rpt and report-2.rpt, both are very similar and in fact report-2 have a little bit more information than report-1. So when I install our application on a webserver in Windows 2003 32 bit system, with Crystal Report XI R2 developer edition + SP4, both reports work perfectly fine and application save the report and show it on the crystal report ActivesX viewer. So I made copy of report-1.rpt and report2.rpt with data and kept it a side.

Now I install our application that is the asp files and COM objects on a 64 bit windows 2003 and turned on the 32 bit mode to enable our COMs to work. I then run our application pointing it to the same database I used with the other OS, and I tried to run report-1.rpt and report-2.rpt, so report-1.rpt has failed with the viewer showing but no pages and only the controls. However, the report-2.rpt worked fine with data showing ok. So I copied the 2 reports I generated from the other OS and pointed my view report asp page to these rpt files, again same result report-1.rpt failed and report-2.rpt worked ok.

So I guess what I am trying to say is we are using the exact same COMs on both OS and to generate on both reports, also pointing to the same database using the same connection string. The result is one report is failing on the 64 bit machine.

Now when I try to export/save the report-1.rpt, the report that come with no pages, I get the error below, this is the same error I get if I try to move to different pages.
 CRAXDRT Error Occured on Server.70 : Permission denied

Please let me know if I can provide more information.

Many thanks

CRYSTAL XIR2 ActiveX viewer Freezed

Post Author: [email protected]
CA Forum: Other
Hi,
I integrated the CRViewer in my C++ application. I try to display report with field parameters (static and dynamic). Sometime all works fine during a long period, the parameter popup windows is displayed, I set the field parameters and then the report is displayed. But, sometimes the activeX is freezed and the popup windows doesn't appear. I have to stop the application and I couldn't display the report during a long period. I tested differents reports when the activex is in a freezed period, and I found that the activeX displays reports if there is no field parameters (there is no popup windows).
I don't understand why the viewer works fine during a long period (more than a week) and then it doesn't work during many day. I don't change anything in my source code but the reports without field parameters are always displayed correctly.
thanks in advance.
Fred.M
System used :
WINDOWS XP Crystal Reports XI R2 full buildVisaul C++ 2003

http://support.businessobjects.com/communitycs/technicalpapers/cr_troubleshooting_activex_viewer.pdf
says
bq.
Manual installation
To manually install the ActiveX Viewer on the client computer:
1. Copy the ActiveXViewer.cab file from the server to the client computer, and extract its contents to a temporary folder.
2. Move the files Crviewer.dll, Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll to the System32 folder. Keep this folder visible.
3. On the Start menu, click Run. The Run dialog box appears.
4. In the Open box, type âu20ACu0153regsvr32âu20AC and then drag and drop the Crviewer.dll file icon from the System32 folder onto the Run dialog box.
5. Click OK.
6. Repeat steps 3 and 4 for the files Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll.
But I haven't tried it myself yet. I have so much crystal stuff on my PC. I'm going to set up a virtual PC that has never had crystal and see if it works.

Crystal report in JSP using activeX viewer

Hi,I'm trying to integrate JSP and crystal report.
can you give me a sample code to display crystal report in JSP using activeX viewer(not pure HTML)
I'm using crystal report 9,there are ASP sample come with CR9,but no JSP.also I don't want use Crystal Enterprise9 even I know the URL reporting may be the eaier way.

Hi,I'm trying to integrate JSP and crystal report.
can you give me a sample code to display crystal
report in JSP using activeX viewer(not pure HTML)
I'm using crystal report 9,there are ASP sample come
with CR9,but no JSP.also I don't want use Crystal
Enterprise9 even I know the URL reporting may be the
eaier way.Hi, did u manage to get the ActiveX Viewer up with JSP? I'm also trying to do the same thing. If you could, pls kindly email me the basic source codes to [email protected]? Thanks

Crystal 11 ActiveX viewer - text displays Cryptic

Post Author: vhensler
CA Forum: General
Hello,I have an issue that only happens to a handful users. When they view a crystal report online via the ActiveX viewer the text displays in a cryptic type language. It doesn't appear to be a specific language that I can tell. It also prints in the same cryptic language as well. I had them uninstall the viewer and reinstall it, which did not work. The one user that has the issue is running Windows XP SP2, and running IE 6, the same as my machine, but mine works. Has anyone else had this type of issue? Any ideas as to what could be causing it?Thanks,Vance

Post Author: vhensler
CA Forum: General
Any recommendations?Thanks,Vance

Crystal Report Activex Viewer Control

 Our users are prompted to download: Crystal Report Activex Viewer Control -- when trying to view reports. Since they do not have Admin rights on their PC, they are unable to install this Activex Control. Is there a setup file available someplace that can deployed to the user's pc that would intsall the activex control?Any help would be appreciated. Thanks,Anupam

http://support.businessobjects.com/communitycs/technicalpapers/cr_troubleshooting_activex_viewer.pdf
says
bq.
Manual installation
To manually install the ActiveX Viewer on the client computer:
1. Copy the ActiveXViewer.cab file from the server to the client computer, and extract its contents to a temporary folder.
2. Move the files Crviewer.dll, Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll to the System32 folder. Keep this folder visible.
3. On the Start menu, click Run. The Run dialog box appears.
4. In the Open box, type âu20ACu0153regsvr32âu20AC and then drag and drop the Crviewer.dll file icon from the System32 folder onto the Run dialog box.
5. Click OK.
6. Repeat steps 3 and 4 for the files Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll.
But I haven't tried it myself yet. I have so much crystal stuff on my PC. I'm going to set up a virtual PC that has never had crystal and see if it works.

Crystal Reports 11.5 ( XIR2) on W2K8-64Bit Server, ASP ActiveX Viewer

Hi experts,
hope this is the right Forum to solve my problem.
During the last months , i had to migrate/upgrade at least 5 Customer, coming from a
Win2K3 32 Bit Server Environment, using various CR Versions ( 9 to 11 ).
Target Plattform : W2K8 64B / CR XIR2 ( 11.5.12.1838 )
They all have in common , using the Classic ASP and the ActiveX Browser Control Plugin
the so called RDC technique
I finaly got 3 Systems running with the CR XIR2 SP6,
went to the hell of registry permissions, DLL Registring, temp Files , IIS 7 ApplicationPool,
directory or other access Rights etc. ..
But two of my servers share the same Problem,
which did cost me days of investigation an tryOnError proceeding.
Here are the Symptoms :
Calling the Report launches the ActiveX Viewer, but the Plugin stays Grey .
BUT : exporting to PDF , or clicking on the "Group Structure" Button shows the correct result.
So the Database and Serverside report preparation seems to be 99% working.
and the Client Server Communication is running either.
Seems to be the only Problem left, to Render the Screenlayout , and pass it to the Browser Control.
Checking the serverside with ProcessMonitor shows ,
the the final Error that occures is,
that Crystal expects a Temp File such as \epfXXXX.tmp
which is not there !
so what is the Problem here ?? which DLL or Process is responsible for generating a EPFxxxx.tmp File ?
Does anybody have a solution or hint for me??
( i will write a complete howTo with all my expieriences, if anyone helps me laying the final brick ...
markus
Edited by: knmatweb on May 10, 2011 10:20 PM

Hi Saurabh,
perfect !
that was the solution
the final hint was, to modify the RDCrptserver115.asp itself,
identify the line with
reponse.addheader "CONTENT-LENGTH" , lenb(temp)
and change it to
reponse.addheader "CONTENT-LENGTH" , lenb(temp + 0)
so i'll try to summrize the known ( and finaly solved ) Problems
regarding "RDC in Classic ASP , running on a Win 2008 64 Bit Server"
and share it to this and other forums
hanks again
and of cause many hanks to Ludek Uher
Markus Knittler

OLAP Grids and ActiveX viewer

Post Author: itmanager1
CA Forum: Olap
Is the use of an OLAP grid supported in the Crystal ActiveX viewer?
We are using Crystal XI, RDC and the ActiveX viewer for the web but it appears that the grid does not display properly. This occurs with a Microsoft OLAP Analysis Services cube.
With an Essbase datasource, the report simply hangs.

Hi,
In new versions of BOE you should be using a URL command called OpenDocument or alternatively Viewrpt.aspx/.jsp.
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/800f7400-bf3e-2b10-fa81-c6c74f457ab4

URL reporting - suppress grouptree display in Activex viewer

Hi,
We are running BOXI R3, using URL reporting to launch reports after a user has logged into Business objects in our app using the Java SDK to select reports, set parameters, etc.
We have been using the Dhtml viewer as the default, but want to move to using the ActiveX viewer as the default instead.
How can the default behaviour of the Activex grouptree display be changed, in order to not show the grouptree when a report is opened?
We were able to modify the Dhtml viewer behavior to suppress the groupTree, but it is not clear how to do this with the Activex viewer, either by URL parameters or the htmlviewerbridge web.xml settings, or .jsp code.

Post Author: gouldjw
CA Forum: Publishing
Still haven't figured this one out, so any help would be greatly appreciated. Is it not possible to use the ActiveX viewer without CR Server or BOE? It appears to be a feature of Crystal Reports Developer Ed., but I can't figure out how to actually view a report using the viewer. All I can do is display in DHTML, but for 10+ MB reports, this doesn't work well because the report reloads at every click.
Also, what is up with the repository requiring BOE? Can I no longer share pre-built command objects without the server software?

Problem installing ActiveX viewer in Windows 7

Hello,
We downloaded the public beta of Windows 7 today and I am getting an error in our web application when it tries to install the Crystal Reports XI ActiveX report viewer (version 11.0.0.1424 of crviewer.dll). IE8 will issue its normal prompt to ask you if you want to install the control, but after that, the little object image in the upper-left corner of the page turns to a red X.
I tried using the sample code which comes with Crystal XI (SimplePreviewReport.asp in the "BeginHere" folder) and that had the same problem. I put some debug code into SmartViewerActiveX.asp and found that I was getting an "ActiveX component can't create object" error on this line:
Set webBroker = CreateObject("CrystalReports11.WebReportBroker.1")
I don't think it's a security issue because I am an administrator on the machine and I didn't have any problems installing other ActiveX controls. I tried running the web site in both the Local Intranet zone as well as the Trusted Sites zone. I'm also thinking that the issue is more with Windows 7 than IE8 because I have IE8 Beta 2 installed on a Windows XP machine and the Crystal ActiveX viewer installs just fine there.
Thanks in advance for any suggestions!

XI R2 is more then an incremental update in some aspects to XI R1. They are officially versioned 11 and 11.5 and XI R2 is considered a new release. However in most aspects to a Crystal R1 customer XI R2 doesn't offer much more in functionality other than it is more up-to-date and is still receiving updates and patches.
With out looking at Operating Systems or other factors I generally recommend R1 customers move to R2 so they are kept up-to-date. However being an new version that does mean you will need to update your projects to call the R2 runtime, and then you can use the R2 merge modules.
As for how R2 merge modules work with Windows 7 I cannot say. We will have to wait until Windows 7 final build comes out before we will get a list of supported products on this Operating System, and this can take upwards of 3 months after the OS is released. I would hazard a guess (NOTE: GUESS is the important word here) that R1 and R2 will not be certified with Windows 7. This does not mean it will not work, but does mean it will not be tested and if errors are found that are particular to this OS they will not be fixed.
Remember that this is just a guess, based on R2 being 3 years old and nearing end of its patch cycle and Windows 7 being at least 4 months away. However this cannot be concidered an official statement it is just my personal opinion. Enough caveats there?
Trevor

IE11 - Crystal Reports - PrintMode ActiveX now displaying PDF prompt (instead of printer prompt)

I asked this question over at stackoverflow and am now taking it here: http://stackoverflow.com/questions/20672254/ie11-crystal-reports-printmode-activex-now-displaying-pdf-prompt-instead-of
It's a simple straight-forward question. IE11 is breaking the ActiveX plug-in used for printing from the Crystal Report Viewer. All the pretty pictures are in the link I provided. But the jist is that for my ActiveX Print Mode reports, the PDF dialog is presented now instead of the normal Printer dialog (unless I use Compatibility Mode)
Other details:
I am using the Crystal Reports that comes with Microsoft Visual Studio 2008. For the life of me I can't remember how this got installed on one of my browser's (maybe an install from Visual Studio?) ... but I've been deploying the Crystal Print Control 10.5 (32-bit; version: 10.5.1.2285).
And as mentioned in the stackoverflow post I have all ActiveX settings enabled and ActiveX Filtering off.

Hi William,
Moved your post to the .NET SDK forum.
CR for VS 2008 was included in the installer of Visual Studio, you can remove it from Add/Remove Programs.
Unfortunately the CR Basic that comes with VS 2008 only had one patch released and that's it. IE 11 was not released when it came out so we could not support it.
Currently there are no versions of CR or our SDK packages that do support it.
Crystal Reports Developer for Visual Studio SP 9 will support IE 11. You can get it from the Overview Tab and then on the left side. But it requires VS 2010 or above and SP 9 will support VS 2013 and IE 11.
In VS you could select either ActiveX or PDF:
I don't have IE 11 but to change the PDF go into the Add-ins menu:
See this link for supported OS's and VS's:
http://wiki.sdn.sap.com/wiki/x/b4JiAw
Also, IE 11 is likely on Windows 2008 Server or possibly Window 8.x.
Best thing to do is upgrade VS and then download the CR installer into VS so it supports current OS's and Browsers.
Don

Crystal XI R2 ActiveX Viewer Hang

Similar Messages

Maybe you are looking for