Crystal XI viewer will not open in Internet Explorer

I have a web site using ASP and we are using Crystal XI as our report program. We developers have created the .msi file that is distributed to our QA and Production Servers so that all users can run reports and see them in Crystal Viewer using IE using any PC.
The problem is that only we developers can see the viewer in IE. Any client that runs the reports on a virgin machine (no Crystal loaded) only gets an IE window with a red "x" in the upper left hand corner.
Does any one know why the viewer will not display?
The .msi file I created holds these fiels:
CrystalReports11_5_RDC_Licence.msm
CrystalReports11_5_RDC_Runtime.msm
CrystalReports11_5_RDC_ReportEngin.msm
Microsoft_VC80_ALT_x86.msm
Microsoft_VC80_CRT_x86.msm
Plus a dll that is custom to us.
Can anyone tell me what I'm missing? As I said it works just fine (the viewer is show in IE) on any machine that has had Crystal Reports loaded prior to the run.

Intermittent rights issues when trying to auto-deploy ActiveX controls on a machine is very onerous to resolve.
Because of security concerns, typical corporate machines prohibit users from auto-downloading and installing ActiveX controls.
When the ActiveX control is required on a machine that's locked down, the ActiveXViewer.cab file must be physically copied to the machine, and a user with administrator (preferrably local admin) rights must manually install the CRViewer.inf found in the cab file.
CR.NET and Java Reporting Component has a HTML-based zero-client viewer, that do not encounter issues with ActiveX (unless the ActiveX print control need to be used for client-side printing).
Sincerely,
Ted Ueda

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Crystal XI viewer will not open in Internet Explorer

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