CRYSTAL XIR2 ActiveX viewer Freezed

Post Author: [email protected]
CA Forum: Other
Hi,
I integrated the CRViewer in my C++ application. I try to display report with field parameters (static and dynamic). Sometime all works fine during a long period, the parameter popup windows is displayed, I set the field parameters and then the report is displayed. But, sometimes the activeX is freezed and the popup windows doesn't appear. I have to stop the application and I couldn't display the report during a long period. I tested differents reports when the activex is in a freezed period, and I found that the activeX displays reports if there is no field parameters (there is no popup windows).
I don't understand why the viewer works fine during a long period (more than a week) and then it doesn't work during many day. I don't change anything in my source code but the reports without field parameters are always displayed correctly.
thanks in advance.
Fred.M
System used :
WINDOWS XP Crystal Reports XI R2 full buildVisaul C++ 2003

http://support.businessobjects.com/communitycs/technicalpapers/cr_troubleshooting_activex_viewer.pdf
says
bq.
Manual installation
To manually install the ActiveX Viewer on the client computer:
1. Copy the ActiveXViewer.cab file from the server to the client computer, and extract its contents to a temporary folder.
2. Move the files Crviewer.dll, Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll to the System32 folder. Keep this folder visible.
3. On the Start menu, click Run. The Run dialog box appears.
4. In the Open box, type âu20ACu0153regsvr32âu20AC and then drag and drop the Crviewer.dll file icon from the System32 folder onto the Run dialog box.
5. Click OK.
6. Repeat steps 3 and 4 for the files Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll.
But I haven't tried it myself yet. I have so much crystal stuff on my PC. I'm going to set up a virtual PC that has never had crystal and see if it works.

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Crystal Report Activex Viewer Control

 Our users are prompted to download: Crystal Report Activex Viewer Control -- when trying to view reports. Since they do not have Admin rights on their PC, they are unable to install this Activex Control. Is there a setup file available someplace that can deployed to the user's pc that would intsall the activex control?Any help would be appreciated. Thanks,Anupam

http://support.businessobjects.com/communitycs/technicalpapers/cr_troubleshooting_activex_viewer.pdf
says
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3. On the Start menu, click Run. The Run dialog box appears.
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5. Click OK.
6. Repeat steps 3 and 4 for the files Crviewer9.dll, Sviewhlp.dll, and Swebrs.dll.
But I haven't tried it myself yet. I have so much crystal stuff on my PC. I'm going to set up a virtual PC that has never had crystal and see if it works.

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Post Author: vhensler
CA Forum: General
Hello,I have an issue that only happens to a handful users. When they view a crystal report online via the ActiveX viewer the text displays in a cryptic type language. It doesn't appear to be a specific language that I can tell. It also prints in the same cryptic language as well. I had them uninstall the viewer and reinstall it, which did not work. The one user that has the issue is running Windows XP SP2, and running IE 6, the same as my machine, but mine works. Has anyone else had this type of issue? Any ideas as to what could be causing it?Thanks,Vance

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Any recommendations?Thanks,Vance

Crystal Report ActiveX viewer 11 not installing on windows 7 64 bit

Hi We have a web application which calls Crystal reports. If the Active doesnot exits on the user machine it tries to download it and intall. This works find on Windows XP, Windows 7 32 bit. But on Windows 7 64 bit the activex is not getting installed.
Any help will be appreciated.

Crystal Reports 11 is not supported on WIN 7. Update to CR XI R2 (11.5) using the directions here:
Where did all the Crystal Reports XI R1 and R2 fixes go?
Then, see this blog:
http://scn.sap.com/community/crystal-reports-for-visual-studio/blog/2010/03/29/crystal-reports-xi-release-2-support-of-w…
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Crystal Reports 11.5 ( XIR2) on W2K8-64Bit Server, ASP ActiveX Viewer

Hi experts,
hope this is the right Forum to solve my problem.
During the last months , i had to migrate/upgrade at least 5 Customer, coming from a
Win2K3 32 Bit Server Environment, using various CR Versions ( 9 to 11 ).
Target Plattform : W2K8 64B / CR XIR2 ( 11.5.12.1838 )
They all have in common , using the Classic ASP and the ActiveX Browser Control Plugin
the so called RDC technique
I finaly got 3 Systems running with the CR XIR2 SP6,
went to the hell of registry permissions, DLL Registring, temp Files , IIS 7 ApplicationPool,
directory or other access Rights etc. ..
But two of my servers share the same Problem,
which did cost me days of investigation an tryOnError proceeding.
Here are the Symptoms :
Calling the Report launches the ActiveX Viewer, but the Plugin stays Grey .
BUT : exporting to PDF , or clicking on the "Group Structure" Button shows the correct result.
So the Database and Serverside report preparation seems to be 99% working.
and the Client Server Communication is running either.
Seems to be the only Problem left, to Render the Screenlayout , and pass it to the Browser Control.
Checking the serverside with ProcessMonitor shows ,
the the final Error that occures is,
that Crystal expects a Temp File such as \epfXXXX.tmp
which is not there !
so what is the Problem here ?? which DLL or Process is responsible for generating a EPFxxxx.tmp File ?
Does anybody have a solution or hint for me??
( i will write a complete howTo with all my expieriences, if anyone helps me laying the final brick ...
markus
Edited by: knmatweb on May 10, 2011 10:20 PM

Hi Saurabh,
perfect !
that was the solution
the final hint was, to modify the RDCrptserver115.asp itself,
identify the line with
reponse.addheader "CONTENT-LENGTH" , lenb(temp)
and change it to
reponse.addheader "CONTENT-LENGTH" , lenb(temp + 0)
so i'll try to summrize the known ( and finaly solved ) Problems
regarding "RDC in Classic ASP , running on a Win 2008 64 Bit Server"
and share it to this and other forums
hanks again
and of cause many hanks to Ludek Uher
Markus Knittler

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If anyone has some information on this subject i will welcome reading it.
This is how its used to be done;
1) Open the Access form in design view.
2) Click on Add Tool button on the toolbar.
3) Select Crystal Reports ActiveX toolbar control from the list of controls.
4) Place the control on the form.
5) Click on the View Code toolbar button to open the code for the form
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Dim crApplication as New CRAXDRT.Application
u2018 Use the appropriate path for the report
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CrystalActiveXReportViewer0.ViewReport
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Thanks
Simon.

Hello Simon,
The RDC was retired after Crystal Reports XI R2 and no longer exists in CR 2008.
The viewer control you are seeing is not meant for RDC applications.
You will need to move to Java or .NET if you plan on using CR 2008.
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Jason

Customizing ActiveX Viewer for Crystal Reports 2008

Here's the scenario.
We have reports designed in Crystal Reports 2008, that are deployed on Business Objects 3.1 Infoview. All reports have Parameters for users to choose. All reports are expected to refresh on open.Some are dynamic some are standard static ones. There is an application developed in JAVA that is rendering these reports using the ActiveX viewer.
The users are not comfortable with the way reports look in JAVA viewer. Hence the choices are either HTML viewer or ActiveX viewer.
The application achieves this by making OpenDoc call to the report and using
sViewer=actx
as one of the parameters. Here's the issue that we run into. When users land on the parameter screen, the parameter screen alone Pops Up in a new window. Once all the parameter values are entered and the users clicks OK, the window vanishes and actual report is rendered in the original window.
If we use HTML viewer by setting
sViewer=html
The report Parameter screen is rendered in the main window without popping up. However we do not wish to use HTML viewer because, some of the reports are linked to other reports with OpenDoc calls. i. e. Parent report calls child report with a OpenDoc call. In the HTML viewer, when you click on the link to child report, it opens in same window despite setting
sWindow=new
in that opendoc call. Thereby losing parent report and no way to navigate back to it. This problem does not happen in ActivX viewer.There it seems to obey the command to open in new window.
Lastly you can recreate all this behavior by setting your viewer preferences in Info View settings.
So, here's my questions.
1. Should I use the .Net viewer instead of ActiveX Viewer ? If so, where can I find Syntax for the same ?
2. Can someone point me to documentation on the ActiveX Viewer ? Specifically making it not to Pop Up the Parameter Screen ?
3. Should the Java application use a different method other than Open Doc to cal the reports ? If so where can I get the details ?
Apologies for the long post. I tried to anticipate most of the questions that may arise in your mind. Thanks in advance for the time invested.

Thank you Adam for the help.
I already have the Open Document document you mentioned. Can't seem to search for the KB article in Marketplace. No results found.
Just to clarify, I do not want to avoid the Parameter screen. Its the fact that it Pops Up in ActiveX viewer is the issue. The only thing I want in ActiveX viewer is to make that screen appear in main window just like HTML viewer.
I understand that there is no difference as far as opendoc is concerned between .Net or JAVA. I am looking for the SDK behind the viewers themselves.
To my third question, your answer is what I was looking for. But need a bit clarification.
>
Adam Stone wrote:
> If you do not like the functionality that OpenDocument provides, you could use the SDK to view the reports, but you will likely run into the same issue as you are running into when using the html viewer. The only workaround for that is to set a property on the viewer object in the SDK but it will affect all hyperlinks in the report not just a single one.
By setting Property in SDK for the viewer Object, are you referring to Meta Tag encapsulation such as
<a href= http://infoview.server.com/Infoview/opendoc/openDocument.jsp?iDocID=ABZR3Z&sIDType=CUID&&sType=wid&sRefresh=Y&sWindow=new>Report Title</a>
May be I didn't get your point with setting property. I know there is documentation on Viewer SDK. I just can't seem to find it. I hope it would answer the questions.
Edited by: SAMEER UPADHYE on Oct 6, 2010 5:46 PM

Get Crystal Report XI R2 to work on 64 bit OS (win 2K3) web ActiveX viewer

Can anyone help me with the issue below, I have been working on this issue for long time and have intensively researched the internet and tried out few solutions but non worked for me.

Overview: 
I am working on an application that was build with a classic ASP and VB6 COMs. The COMs load rpt file, this would be the report template, then it loads a recordset into the rpt file and gets displayed on the web page using ActiveX viewer. There are few activities done by the COMs, varying from changing formulas, updating header and footer, suppressing sections to loading data. We are using crystal report XI release 2 with SP4 and application works fully ok on Windows XP and Windows 2003 on the 32 bit OS. Now we are trying to deploy the application on a 64 bit environment and we realise that we can only do this on 64 bit in a 32 bit mode. As we have VB COMs and they can only work on a 32 bit system. So I have done the following in order to enable our application to work and for the reports to run.

1) Configure the IIS server to run in worker process isolation mode 
2) Enabling the 32bit mode by running this command 
cscript.exe adsutil.vbs set W3SVC/AppPools/Enable32BitAppOnWin64 TRUE 
3) Install our COM application and give the required permission 
4) Install ASP files with rpt files and give the required permission 
With few attempts I managed to run our application on the 64 bit system using the 32 bit mode, but few reports still fails to display.

Problem: 
I am unable to run and/or view crystal reports on a windows 2003 64 bit system. I have turned on the 32 bit mode so I am able to run COM objects and I am able to run my application and view crystal reports but some reports still fails with no error message. The failed reports display the crystal viewer with no data no page but only the top bar with crystal controls e.g. export, move pages etc.

Analysis/investigation: 
I run the same application pointing to the same database as my 64 bit (32 bit mode) environment and run the reports with some data and it worked fine, so I saved the report and tried viewing on my 64 bit environment with simple crystal preview page. Unfortunately it was same result as report came back blank in the viewer with no pages even though if I open that report the crystal application it will show me data saved with it. I have to say on my windows 2003 32 bit system that was fully working, I needed to turn on isolation mode in IIS 6 (i.e. turn off worker processor mode) in order to get all my reports working, otherwise I would get the exact same issue that I have with the 64 bit system. However in my 64 bit system I canu2019t turn on isolation mode, as the 32 bit mode option requires the IIS to be set with worker processor mode or none of the COMs will work.

So please could you help with any suggestion, or solution if possible.

Many Thanks

Hi Ludek

Let me clarify a bit about the issue we been have: 
For example we have report-1.rpt and report-2.rpt, both are very similar and in fact report-2 have a little bit more information than report-1. So when I install our application on a webserver in Windows 2003 32 bit system, with Crystal Report XI R2 developer edition + SP4, both reports work perfectly fine and application save the report and show it on the crystal report ActivesX viewer. So I made copy of report-1.rpt and report2.rpt with data and kept it a side.

Now I install our application that is the asp files and COM objects on a 64 bit windows 2003 and turned on the 32 bit mode to enable our COMs to work. I then run our application pointing it to the same database I used with the other OS, and I tried to run report-1.rpt and report-2.rpt, so report-1.rpt has failed with the viewer showing but no pages and only the controls. However, the report-2.rpt worked fine with data showing ok. So I copied the 2 reports I generated from the other OS and pointed my view report asp page to these rpt files, again same result report-1.rpt failed and report-2.rpt worked ok.

So I guess what I am trying to say is we are using the exact same COMs on both OS and to generate on both reports, also pointing to the same database using the same connection string. The result is one report is failing on the 64 bit machine.

Now when I try to export/save the report-1.rpt, the report that come with no pages, I get the error below, this is the same error I get if I try to move to different pages.
 CRAXDRT Error Occured on Server.70 : Permission denied

Please let me know if I can provide more information.

Many thanks

Where can I find manual Crystal 11.0 viewer activex control for download?

Hello,
Where can I find manual Crystal 11.0 viewer activex control for download?
I'm having a heck of a time installing the control on a client machine.
Thanks,
-Drew
Moved to Crystal Forums Edited by: Marilyn Pratt on Apr 20, 2010 1:58 AM

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Also see knowledge base article 1218519 here, http://www.sdn.sap.com/irj/sdn/crystal-xcelsius-notes.

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Hi,I'm trying to integrate JSP and crystal report.
can you give me a sample code to display crystal
report in JSP using activeX viewer(not pure HTML)
I'm using crystal report 9,there are ASP sample come
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Hi All,
We have been using Crystal Enterprise 10 for long without any issues, Recently we had to move to Crystal 11 as our clients are not able to buy Crystal 10 any more.
The crystal Report is run from our product using the activex viewer .The Report is invoked by passing
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Hi,
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Post Author: gouldjw
CA Forum: Publishing
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Hi,
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CRYSTAL XIR2 ActiveX viewer Freezed

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