CrystalReportsTier error in Diagnostic Tool for BO XI 3.0 Edge

Question

We recently installed XI 3.0 Edge. We are having a problem with not being able to create parameters for Crystal reports any longer in Business View Manager (we create and save them, but when we come back in and try to view them, BVM crashes). When I run the Diagnostic Tool, in the Crystal Reports Tier section, I get a message that says "Failed to add tables to test report from XML source.", and it fails the test. I am not sure if the two are related.
Has anyone run into a similar problem in the Crystal environment ?

Answer 1

We discovered that, although we couldn't "Save As" Crystal reports with dynamic parameters, the push method, we could pull the reports up to the documents folder by using the Central Management Console (CMC). Under the Manage menu, there is an Add menu item that allows Crystal reports to be pulled up. When we did this, suddenly hidden parameter components would appear in the Business View Manager screen - they must have been created by the failed attempts to push the reports up, though they were invisible until the pull was done. After deleting all duplicated components, and re-promoting, we could get the reports to function in InfoView.
So I don't know what was causing the diagnostics to flare up, and although it is apparent Edge 3.0 has some issues, there was a way to finally get the reports loaded along with their dynamic parameters.