Crystalreportviewers12 missing after install of BOE XI 3.1

Hi there. We installed BusinessObjects Enterprise XI 3.1 on a server. But after doing the install, the crystalreportviewers12 virtual directory is not showing in IIS.
Here is what we selected for the custom install:
Web Tier Components
      - BusinessObjects Enterprise Web Services
      - BI Platform .NET web Component Adapters
Database access
      - Everything was selected
So what did we do wrong? Why wasn't that virtual created? I know we could add it manually, but I would feel better knowing it was created correctly from the install.
Thank you!

The issue has been forwarded to QA on Feb. 12, 2010 (TE5000198507). The resolution to the issue will require changes to the client install. The client install is not planned to be updated until Service Pack 6 and SP 6 is planned to be released mid 2012...
Possible work-arounds:
1) Add the Crystal Reports MSI to your install. This will create the viewers folder for you.
2) If you do not need the client install, use the BOE msi and CR msi in your deployment package. Before you start considering this option, wait for SP 3 to be released (mid May), as there are fixes to the BOE msi that will be good to have.
3) Make the viewer directory a subfolder of your application. This should install the viewer under your app folder. You will have to modify the web.config to instruct the report engine where to look for the viewer folder, but that would be the only modification needed. For details regarding the web.config, download the crsdk_net_dg_12_en.chm from here:
http://help.sap.com/businessobject/product_guides/boexir31/en/crsdk_net_dg_12_en.chm
and search for viewers' virtual directory.
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

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