CS 2 - can't uninstall (missing or invalid Personalization Info)

I cannot uninstall Creative Suite 2 on Windows XP ... from the Control Panel / Add Remove Programs, I get the message:
"The Installer could not start because of the following reasons:
- missing or invalid Personalization Information
- missing Resources Library"
Putting in the original CD and trying to uninstall with that gave the same message. I have had a number of different Adobe products on this computer. I have probably uninstalled/updated some of them in the last few years.
Has anyone seen this ... and is there some way to get the (un)installer to work? [I had used this product with an evaluation license)
Thanks for any help,
Chris

Do you have other Adobe software that you want to preserve? I think the CS3 clean script will actually remove CS2 as well, as collateral damage, but that's based on anecdotal evidence, not experience.
Of course you could just delete the folders and run a registry cleaner and there is little possibility that you'd see any problems other than not being able to install CS2 on that machine.
Peter

Similar Messages

  • I have a used iMac, HD wiped, OS 10.6.8 freshly installed w/Rosetta, Photoshop Elements won't start saying "could not complete because of missing or invalid personalization info." previous owner's name still there preventing initialing?

    I have a used iMac, HD wiped clean, OS 10.6.8 freshly installed w/Rosetta, Photoshop Elements was installed but won't start saying "could not complete because of missing or invalid personalization info." is previous owner's name somehow still there preventing initialing?  How do I remove and install my own?  I don't understand as HD was completely wiped with no OS when I got it.

    I think Adobe allows their software to be installed on 2 computers only. However, if say you buy another computer and wish to install PSE on the new computer ( effectively a 3rd computer as far as Adobe is concerned ) PSE needs to be properly uninstalled ie not simply by uninstalling using the operating system's uninstall process. It needs to be uninstalled using the Adobe uninstall process that is contained within the software.
    You should then be given a prompt as to whether you will be reinstalling on the same computer or if you wish to remove altogether. If the latter, then all traces are removed and the software can be (re) installed on the new computer.
    If, unknown to yourself, the software had been installed on 2 computers and although you or the previous may have wiped the hard drive clean, as far as Adobe is concerned the software is still ' registered / assigned ' to 2 computers.
    If the previous owner bought a new computer and installed their PSE on it, wiped the hard drive clean without properly uninstalling/removing PSE thentherein probably lies the prblem.
    As Allan Jones said, it 's probably worth your while to purchase your own copy.
    Hope this helps.

  • Adobe CS2 uninstall (as administrator, no antivirus) fails on Windows with "Missing or Invalid Personalization Information", "Missing resources library"

    My previously fully functional Adobe CS2 install on Windows 7 x64 stopped working when the activation service for CS2 was shut down.
    I tried to follow the re-installation instructions at the following web page which first require a complete uninstall of Adobe CS2:
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
    Running as a local administrator in elevated mode and without a running antivirus (in fact, with an uninstalled antivirus), I get the following error message and the uninstaller refuses to run:
    The installer could not start because of the following reasons:
    Missing or Invalid Personalization Information
    Missing resources library
    I searched the forums and found matching threads such as these:
    https://forums.adobe.com/thread/1602420
    https://forums.adobe.com/thread/1547148
    https://forums.adobe.com/thread/986439
    but they seem to suggest insufficient privileges or an interfering antivirus.
    I opened a chat support case (case number: 0214720731) responded to by @Arunkumar who sent me back to the forums.  When I said similar queries had not been resolved for months, he promised to escalate to his "senior product expert" team to post a solution.  I am posting this message in the hope they will respond with useful suggestions as I do not want to do a complete Windows re-install of an otherwise perfectly functional computer just because the Adobe uninstaller doesn't work.

    You have insufficient privileges to access the registry or your virus scanner is blocking it. Nothing Adobe can fix for you, you need to find the culprit on your system and/ or fix the registry permissions as explained here:
    Installation Preparations | Mylenium's Error Code Database
    Mylenium

  • CS2 on Windows 8.1 - Can't set-up because of message-missing or invalid personalization message

    I have downloaded CS2 onto Windows 8.1.  I cannot set-up because I get the message:THE INSTALLER COULD NOT START BECAUSE OF THE FOLLOWING REASONS: MISSING OR INVALID PERSONALIZATION INFORMATION. MISSING RESOURCES LIBRARY.  I am a legit licence holder and have an Adobe ID.  Can anyone please help or advise?

    See Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

  • How can I overcome error message "missing or invalid personalisation info" when trying to re-install Elements 3. I need to re-install Elements 3,

    How can I overcome error message "missing or invalid personalisation info" when trying to re-install Elements 3. I need to re-install Elements 3,
    @ Alternatively purchase an Elements 9 or 10.  Holding Elements13 but that needs OS 10.8 (Lion) and much of my data is in Appleworks, which is incompatble
    Apologies if I am using this incorrectly.  My first time here

    Hi.  Thanks for coming back to me.  I am using Mountain Leopard (OSX 10.6.8).  Had major problem and have re-formatted my H/D and re-installing software.  Must have lost a file in the process.  Would upgrade to Lion only I have a lot of vital data in Officeworks, but that is incompatible with Lion.

  • "missing or invalid personalization information missing resource library" On CS2

    Problem:
    I just installed CS2 on my Gateway Desktop the other day. I was unable to use CS2 because I maxed out my serial code on another laptop for work. I went a head and deactviated the serial for CS2 and uninstalled it on the laptop. So I could use the CS2 on my Gateway Desktop and transfer the serial code.
    I go to my Desktop and the CS2 still won't load right.  Okay, so I try to uninstall the CS2.  But there's no uninstall file and it's not showing up in the uninstall manager in Windows 7. So go a head and delete the majority of the CS2 in my program files and then try reinstall a fresh copy of CS2.  I get an error "missing or invalid personalization information missing resource library."
    How can I get around that new error? So I can reinstall a working copy of CS2 on my desktop. It's a bit frustrating.  Anybody experience the same problem?   Any insight would be great.  Thanks
    -Brian L
    System using:
    Gateway Desktop DX4822 Windows 7 Home
    Intel 2 quad CPU Q8400 @2.66

    Thanks for the link, I tried following the directions to further removing the components but had no luck.  So I went a head and reformated the computer so I can reinstall a clean CS2.
    Good new is it's not nagging about a inproper serial now.  Bad new is whenever I try to install the CS2 in the C:\Program Files (x86)\adobe It says "The path you selected for installation contains unsupported characters.  Please choose a different folder for installation, so I try C:\Program Files (x86)\adobe2.  I still get that prompt blocking me.
    I did some homework on compatability issues like mention. Some people mention to reclick and and select compatability tab and service pack 3 as admin.  I gave that a go.  All that did was reboot the computer.  A few people claim that got CS2 working for windows 7 already here, other's couldn't:
    http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/6f1b4955-7166-4b8f-ad9b -5d19150f803f
    Any ideas what to do next?

  • How do I fix Creative Suite CS2 reinstall with error message "Missing or Invalid Personalization Inf

    How do I fix Creative Suite CS2 reinstall on same Windows 7 Pro machine, with error message "Missing or Invalid Personalization Information / Missing Resources Library" when I attempt to reinstall from installation disk set? Was having trouble with Adobe Acrobat Pro 8; Uninstalled and am now stuck. You can email me if you like at [email protected] Thank you.

    Hi Bill:
         I don't remember deactivating (after my XP PRO harddrive scattered)
    when I did the first Windows 7 pro install of these programs and it went
    fairly well except AA8 was a little problematic when converting from MS
    Word.
         In my case the AA8 came with a Studio 8 suite of programs as follows:
         1) A Studio 8 installation disk
         2) A Creative Suite CS2 Premium set of installation disks.
         3) A Creative Suite 2.3 Premium upgrade disk with AA8
         I uninstalled AA8 and when I tried reinstallation the directions
    said to do the Creative Suite CS2 Premium set of installation disks
    first followed by the Creative Suite 2.3 Premium upgrade disk with AA8.
    Now I'm stuck; What a mess.
         Thanks for trying to help.
         I will do as you suggest and go to
    http://forums.adobe.com/community/creativesuites but FYI:
    Bob Lane

  • Missing or invalid personalization information.  Unable to open CS

    Reinstalled Adobe CS after it crashed.  Now, Illustrator will open but Photoshop will not because of missing or invalid personalization information.  Can not identify anything wrong with my profile, and the software was working fine before it somehow got corrupted.  Anyone able to help?  Thanks!

    if that's really adobe cs, you should probably upgrade to cs2, Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    otherwise, uninstall, clean and then reinstall, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • CANNOT REMOVE OR REINSTALL CS2  "Missing or Invalid Personalization Information"

    Hello,
      I am having all kinds of trouble with CS2. My company aquired a copy of the web based version to replace the outdated CS2 product CD we purchased years ago. The copy we got from adobe support is the web based version which is supposed to work with windows 7. It will install fine on a fresh install of windows 7, but when I got to install it on another W7 machine that has previously had CS2/CS5 installed on it, it gets an error any time I try to install the web based version we got. I have removed the previous installations of CS2 and CS5 (this includes the manual removal of CS2 using support docs from Adobe, but somehow the program is still in control panel> program list. The error I get when trying to install on the problem child is "The installer could not start because of the following reasons: Missing or invalid personalization information. Missing resource library.". Like I said I have removed all of the files and registry entries for these programs that I can find manually, but this error keeps halting the CS2 web based version installer, and CS2 is still showing up in the program list, so there HAS to be some files hiding somewhere. This is when a removal tool is just a no brainer... but that is no where to be found on the interwebs. If anyone has any information to put me onto a fix for this WITHOUT reinstalling windows I would greatly appreciate it.
    Thanks

    You have insufficient privileges to access the registry or your virus scanner is blocking it. Nothing Adobe can fix for you, you need to find the culprit on your system and/ or fix the registry permissions as explained here:
    Installation Preparations | Mylenium's Error Code Database
    Mylenium

  • Photoshop v7.0 I get the error "missing or invalid personalization information"  This used to run, I'm now on Windows 7 64 bit.  Anyone have any ideas please?  Thanks.

    I get the error "missing or invalid personalization information"  This used to run, I'm now on Windows 7 64 bit.  Anyone have any ideas please?  Thanks.

    Hi,
    If my memory serves me right (it’s some while since I changed and I have not used Photoshop for some years…) I was running it on XP.  I upgraded to Win 7 on  a new machine but ported across files, programmes etc.  I cannot recall if Photoshop ever ran on Win 7.
    I have tried to reinstall but the CD is warped and despite applying pressure to it neither of my drives likes it.  I have Photoshop 7 on my third hard drive, a portable drive, which came from the XP machine.
    Sorry, long-winded but I hope it helps.

  • I have an existing disk of elements 3 which I loaded onto my Mac desktop.  When loading onto my Mac book, I receive a "could not complete your request because of missing or invalid personalization information". Why?

    I have loaded elements 3, from disk, on my mac desktop, when loading onto my macbook i get a message "could not complete your request because of missing or invalid personalization information".  Why?

    Thank you for your fast reply!
    Sorry, I am not savvy enough to know what a serial is!  Guess that means stealing it.  No, that is not me.
    Hmm...
    I thought sure it was free with the computer, along with a whole package of other stuff.  It was a sale/special.  Everything else still works, except the Photoshop.  I bought the Mac new at the Mac store in Marin County...
    Maybe it came with the printer I bought too...? Who knows now.
    The computer is several years old (copyright 1983)  and I had money then!  LOL!  It's the economy, my dear!
    Do not understand 'software'... I just use the computer. I told you I am a technophobe!
    You must be young:  I am very old, and did not grow up with computers.
    But now from your reply, I think it must have been a free sample, or whatever...  or I am confused!
    I have IPhoto... that must be what came free with the Mac.  But it doesn't work either.  I get a message: need to upgrade, but then it says it is not responding...
    Anyway, thanks again!
    P.S.   As I said, I had everything stolen, and do not have any registration info.
    But I appreciate your reply.

  • "Invalid Personalization Info" - What's that???

    Hi. I have already used my Adobe CS2 in two computers. Now I have a third, new computer and I couldn't activate the software, because I've done it 2x already. So I consulted Chat to see if I could obtain permission for additional activations, and they said it's not possible, but they gave me a link to a website where I could download CS2 with a new serial number. I did, but couldn't install it. A message appeared saying, "Missing or Invalid Personalization Information. Missing resource library." I don't even know what this means. Can anyone advise me? Should I try downloading an older version of CS? Thanks.
    Clare

    actually i'm following this tutorial
    http://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/obpm/11g/r1/firstProcess/firstprocess_obpm11g.htm#top
    [it would be great if someone can send me the working example of the mention tutorial :)]
    but when i try to test by visiting http://localhost:7001/bpm/workspace
    and then clicking on my application I get the error "can't initiate the process and bla bla "
    when I check the log and found this error :
    <bpelFault><faultType>0</faultType><remoteFault xmlns="http://schemas.oracle.com/bpel/extension"><part name="summary"><summary>oracle.fabric.common.FabricInvocationException: Schema validation failed for message part payload. Please ensure at the message sender level that the data sent is schema compliant. </summary></part><part name="detail"><detail>Invalid text '' in element: 'date'</detail></part><part name="code"><code>null</code></part></remoteFault></bpelFault>
    ===================
    by the way this is the payload and there is no message generated because process is not initiated :(
    <?xml version = '1.0' encoding = 'UTF-8'?>
    <schema targetNamespace="http://xmlns.oracle.com/bpel/workflow/task" xmlns:tns="http://xmlns.oracle.com/bpel/workflow/task" attributeFormDefault="unqualified" elementFormDefault="qualified" xmlns="http://www.w3.org/2001/XMLSchema" xmlns:ns0="http://xmlns.oracle.com/bpm/bpmobject/Hello/Hello">
    <import namespace="http://xmlns.oracle.com/bpm/bpmobject/Hello/Hello" schemaLocation="../businessCatalog/Hello/Hello.xsd"/>
    <complexType name="Humantask2PayloadType">
    <sequence>
    <element ref="ns0:Hello"/>
    </sequence>
    </complexType>
    </schema>

  • Can't Uninstall CS2 Premium

    When trying to uninstall my old CS2 Premium, an error message comes up that will not let me uninstall the program. The message reads:
    The installer could not start because of the following reasons:
    Missing or Invalid Personalization Information.
    Missing Resources Library.
    I tried to follow the manual uninstall instructions at the link below, but most of it didn't apply, as I couldn't find many of the files listed and those that I did wouldn't allow me to delete them...
    http://helpx.adobe.com/creative-suite/kb/manually-remove-creative-suite-2.html
    Any ideas how I can get CS2 Premium uninstalled? Thanks.

    http://helpx.adobe.com/creative-suite/kb/manually-remove-creative-suite-2.html

  • Photoshop v8 installation onto Windows 7 invalid personalization issue

    I have a CS Premium Suite and have recently installed it onto my Windows 7 notebook. Unfortunately, when I open Photoshop it comes up with the error:
    'Could not complete your request because of missing or invalid personalization informationi'. All other applications in the suite load ok with the serial number displayed on the splash screen. It was a clean install. I note that the serial number is not displayed on the Photoshop splash screen when it starts up.
    I did some testing and grabbed a 'fake' serial number to install photoshop 8 directly from the cd rather than via the suite install and it loads fine. However, I couldn't keep it as the serial number was illegal and therefore, wouldn't activate. The point is, the software will work fine on my Windows 7.
    Does anyone know how to fix this?
    Thanks

    Hello,
    Can you repost this question over on the Creative Suite forums?
    Thanks,
    Chris

  • I receive a message regarding invalid personalization information

    Hi Jeff, I've also come across an impassable error trying to re-activate CS2 after reimaging my system. I have Windows 7, 32 bit, and I tried the website downloads, only to receive this error message: "The installer could not start because of the following reasons: Missing or Invalid Personalization Information. Missing resources library." When I attempt to uninstall, I receive the same message.

    Jeff,
    I received your email and results were unsuccessful:
    Solution one from your link did not work (access denied) even though I am a local admin on the system.
    Solutions two and three – unable to activate program uninstaller (same error message as before).
    Additional suggestions welcome.

Maybe you are looking for