CS 5.5 Web Premium : installation et mot de passe ID Adobe

Bonjour,
Je viens de modifier mon mot de passe mais celui-ci, alors qu'il est accepté sur le site abode.com, n'est pas valide dans la procédure d'installation de CS 5.5 Web Premium où il est limité à 12 caractères (le mien est donc trop long).
Pas de question ici, juste l'envie de signaler que cette limiation est fâcheuse étant donné que ce format est accepté sur le site. Peut-être que vos spécifications sur les mots de passe ont changé depuis l'époque pas si lointaine de CS 5.5 mais ça reste une incohérence qui me chagrine.
Cordialement,
glouton

Bonjour,
Au début de la procédure d'installation, depuis cd et sous windows 7, il y a une étape (peut-être passable) pour créer un compte ou se connecter. Lors de cette étape mon mot de passe n'était pas accepté car trop long. J'avais un message d'erreur précisant que qu'il devait comporter entre 6 et 12 caractères. J'ai donc modifié mon mot de passe et installé la suite logiciel.
Mais du coup j'avais oublié ce mot de passe et pour pouvoir écrire cette réponse je viens à nouveau de procéder à une modification pour remettre mon mot de passe plus long et plus sécurisé. J'espère simplement que j'aurais toujours accès mon CS5.5 (je suis pour l'instant sous linux).

Similar Messages

  • Creative Suite 6 Design & Web Premium - installer failed to initialize

    I cannot install Adobe Creative Suite 6 Design & Web Premium on my Mac OS10.9.5 because I get "Installer fails dot initialize.  Please download Adobe Support Advisor."  I click on the link and Adobe Support Advisor has been discontinued.  I sends me to support which gives me a log to look up that does not exist on my Mac.  I have installed with antivirus off, with browser closed, used Firefox, etc. and keep getting this initialization error.  PLEASE HELP!!!

    Troubleshoot error messages | Bootstrapper CS5, CS5.5

  • Adobe Creative Suite 6 Design & Web Premium Installation Stopped @ 61%

    Hi guys
    Hope someone can advise.
    I'm installing Adobe Creative Suite 6 Design & Web Premium Education Edition and it's just waiting at 61% 'Currently installing Acrobat X Pro! It's been stuck at this point for about 30 minutes.
    I'm reluctant to click the Cancel button but might be forced to How can I overcome this problem?
    My computer is a Sony Duo 13 running Windows 8.1 Pro.
    Cheers
    John
    An Update:
    After 86 minutes, I clicked the Cancel button and waited and waited and you've guessed it, waited some more - probably another 30 minutes and nothing happened! Had to uninstall from the Control Panel as best I could.
    Just wondering if there's an updated installer/software version I could download - my version is probably a year or more old!
    Message was edited by: Stitch-Up

    Thanks very much for the reply.
    I did just as you suggested and installation proceeded without a hitch. Thankyou.
    Now I'll need to find a way of getting Acrobat Pro installed - maybe updating the Adobe applications will help.
    Regards
    John

  • CS4 Web Premium Installation "Installer Database Corrupt.  Contact Adobe Customer Service."

    I need help. 
    I just purchased a HP Envy 23 running Windows 8.  It came with Adobe Premiere and Elements 11 already installed.
    I own Lightroom 3, which I installed very quickly and easily.
    I own CS4 Web Premium with the serial number at hand.  I insert the disk 1 to install and the error message appears: "Installer Database Corrupt. Contact Adobe Customer Service."  After serveral attempts, I resort to researching on this forum. 
    In the forum, found here: http://forums.adobe.com/thread/1238032 I was asked to go the linked website and download and specifically follow the instructions to install CS4 from the internet.  I did what I was told as closely as possible. 
    I received the same error message: "Installer Database Corrupt."
    I asked if I needed to uninstall Elements 11 before trying to install CS4 but haven't received a response.  Actually, now Adobe won't let me sign on with my password and when I request for a new one it doesn't send me a confirmation email so I have resorted to making a new username.
    I called Adobe about the issue with the error and was directed back here to the forum because they do not have phone service support for CS2, CS3, CS4, or CS5 because it is "old" technology.  I am loosing lots of work time because I can't seem to get a quick response to my questions here on the forum.
    I found another forum saying that I need to rename the file "caps.db." to "xcaps.db" and it will install just fine.  I did what it said, looking for any and every folder in both premiere and elements to rename anything that began with "caps"  After doing so, I still got the error message.
    What I need to know is:
    1. How can I install CS4 Web Premium either by disk or internet without getting an error.
    2. Must I totally uninstall Elements and Premiere to get CS4 installed?  I really don't want to do that since I paid for them with the purchase of my computer. 
    I'd really like some answers.  Thanks.

    You're going to need to be more specific about what I am supposed to do because I'm very unfamiliar with computer lingo.  I don't know what an OEM is and I am unsure about these backup disks you are referring to.  The expertise on this forum is the only lifeline I have to fixing this Adobe issue so I really want to try my best here to get things resolved.  I've not heard of deleting caps.db and haven't heard of anything to do with medai.db files before.  I'm supposed to delete these instead of renaming caps?

  • Cs6 design web premium installation fails

    Adobe design web premium CS6 fails with error code 1603 . The log file in C:\program files\common files\adobe\installers shows the exit code 0.
    Still my installation fails .
    Culd you help me find a solution ?

    you'll probably need to analyze those install logs:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

  • Desperately need CS5 web premium installation disks (or download link)

    Hi there, I need a little help.
    My hard drive had to be reinstalled last week, and I don't have my disks for web premium cs5 and indesign 7.0
    I don't have my installation disks, my brother got me the program, emailed me the serial numbers and I downloaded from the website. Now my brother is (seriously, no jokes) riding a pony across mongolia and the disks are nowhere to be found.
    I just spent heaps of money to fix the computer, I'm definitely not going to spend heaps more to upgrade to a version I don't even want (have not heard good things about 5.5, going to wait until cs6). Do you know of any way to get my hands on a set of those installation disks? For windows for extra fun.
    Thanks so much, looking forwarding to hearing from you!
    Jenn

    I'm in a similar situation. In my case we had a sewer flood in the basement (where my office is) and the clean-up crew (running around in hazmat suits) were a bit overzealous tossing everything in the dumpster.
    Adobe's scripted response: "We only keep copies of the current version." When I pointed out that several of Adobe's own License Agreements state that copies of DVDs are available for several years (i.e. of versions other than the current one) I was promised that they'd get back to me "within 2 or 3 business days". Several weeks later I finally received a reply; no replacement DVDs are available but I could upgrade to the latest version (at the regular upgrade cost)...
    Given that some of the License Agreements state that replacement DVDs will be available for some time after the new version has been released contrary to Adobe's stock answer that such copies are never available, I wonder if it would help to contact the Attorney General in my state and/or whether there's ground for a class-action lawsuit?

  • CS3/CS4 Creative Suites Web Premium installation conflicts

    Scenario: I installed Creative Suite CS4 Web Premium using Windows XP Pro with SP3 and all the required computer specifications while I still had Creative Suite CS3 Web Premium on the computer. All went well for a while and then Flash CS3 started acting up by not being able to close the program without using Task Manager. I decided to uninstall Flash CS3 (deactivated it first) and tried reinstalling it.
    Problem: I haven't been able to reinstall it. It seems that CS3 and CS4 use the same Shared Components and when the reinstall is completed, the install report shows that Flash CS3 was not installed as well as several Shared Components of CS4. During the reinstall of Flash CS3, the install occasionally asks for the CS4 disk, so I remove the CS3 disk from my primary DVD drive, insert the CS4 disk, click OK and then it asks for the CS3 disk again (ok, that's fine). At the end of the reinstall, the install report says the the shared components failed because the reinstall was looking for the CS4 shared components on my secondary DVD drive. So I then put the CS3 disk again in my primary DVD drive and put the CS4 disk in my secondary DVD drive and tried the reinstall again. It failed again and the report now says its looking for the CS4 shared components in my primary DVD drive.
    Does anyone know what is going on here? Thank you for any help you may be able to supply.
    You might ask why I don't just move completely to CS4 and the reason is that I'm trying to finish a project started in CS3. I could move completely to CS4, but I should be able to have both programs on my computer. At least, I would think so.

    WARNING: DW065: Display requirements not met for
    Your screen resolution is too small. Refer to the system requirements and adjust them accordingly.
    Mylenium

  • CS4 Design/Web Premium Installation problem???

    Installed CS4 Web Premium, install no problem all programs shown where should be but Dreamweaver CS4 and Contribute fail to start I only get the splash screen it does not initialise and dissapears within 3 sec`s.
    Removed both elements with adobe dvd`s and re-installed same problem??
    Anyone any idea`s please.
    Laptop Aspire 5530G
    OS Vista Premium
    Full HD,

    After Deactivating the suite and uninstall and then a complete new install my problem was solved.
    This was advised by Adobe representative and all now works fine..

  • Comment retrouver mon ancien ID et mon ancien mot de passe dans adobe digital editions ?

    Bonjour. J'avais une liseuse sony sur laquelle je transférais les livres achetés. Je ne m'en sers plus car je préfère lire sur un autre support. Or, je ne peux pas récupérer les livres achetés car j'ai perdu mon ancien ID et mon ancien mot de passe. Que faire ? Merci

    I think you'd be much better off asing in the Digital Editions forum,
    http://forums.adobe.com/community/adobe_digital_editions
    And of course there is also the forum in French:
    http://forums.adobe.com/community/international_forums/francais
    Message was edited by: Claudio González. Reason: addition.

  • CS6 Design and Web Premium Installation

    I have a trial verstion of the software on an external hard drive.
    When I try doing the install from the drive, I get approximately
    half-way through, and the installation program asks me to insert
    the 'EnglishJapan' disk into the drive.
    Do I need to burn the program to DVD and label one 'EnglishJapan'?
    If so, what files need to be on the second DVD, since the entire
    program doesn't fit on one DVD?
    Thank You

    your should download working installation files here, http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html and activate with your serial number.

  • Cannot extract CS5 Web Premium Installation files

    I recently purchased a new laptop that does not have an optical drive. As such, I have downloaded the two files from the Adobe site (Download CS5 products) several times. For some reason, the first file set cannot be extracted. It is in 7z format and I downloaded the 7z software to extract the files, but it continues to be unable to do so. I have placed both the 7z and exe files in the same folder on my desktop so the fact that I cannot extract the installation files is confusing. What am I doing wrong? Please help!
    Thank you!

    Which operating system are you using?  Where did you choose to download the install files too?

  • Error 150:30 CS4 Web premium - Yosemite upgrade

    I'm trying to recover from a Yosemite upgrade failure on my MacBook Pro. I used the Migration Assistant app to restore my Applications folder. When I launch any product from the suite, I get Error 150:30. I can't use the installer disk for CS4 Web Premium. I've attempted downloading it from the support site several times and it always fails. When I attempt to relaunch download in Safari, I get a message that I don't have permission to download the CS4 Web Premium installer.

    Michael,
    Thanks for the reply. I'm not running Yosemite. I'm still running Mavericks 10.9.5. CS4 worked fine in it. I'll try the cleaner and attempt another download.
    Aaron
    UPDATE: CS4 Installer doesn't work on Mavericks, although the apps were running before the failed Yosemite update. I've downloaded the installer but it doesn't launch. It behaves like a folder, showing the installer contents. Here is a screen shot.
    UPDATE 2: The support reply was NOT helpful and didn't solve my problem. I'm not running Yosemite, if this post was read correctly.
    I've downloaded CS4 Web Premium several times and it still doesn't work on 10.9.5.

  • I can't activate Adobe X Pro on my Mac (part of CS5.5 Web Premium

    I've installed Adobe X Pro as part of a CS5.5 Web Premium installation on my Mac (OS X 10.9.5). Adobe X Pro will not start up. When I try to start it, I am asked for a separate serial number (which I do not have) or to continue with a trial version with zero days remaining!

    Hi nka50,
    Could you please elaborate what do you mean by saying that Acrobat asks for a separate serial number.
    If possible, please share the screenshot when that message pops up on your screen.
    Are you installing it as an upgrade as then it might ask you to enter serial number for previous version as well.
    Please let me know.
    Regards,
    Anubha

  • Adobe Update Server - Web Premium CS5.5 - Error Code: U41M1C213

    Good Afternoon All!
    I've just received the site licence for Adobe Web Premium CS5.5 and installing the Adobe Update Server.
    I can browse to the xml file on the client (which just displays a number), and I've downloaded all the updates etc. restarted the site... I've deployed the AdobeUpdater.overrides file to the client, but when I try updating I get the following error:
    The update server is not responding. The server might be offline
    temporarily, or the Internet of firewall settings may be incorrect.
    Please try again later. Error Code: U41M1C213
    I've looked around online but can't see any reference to this issue.
    When I remove the AdobeUpdater.overrides file from the client and try updating again, it finds updates from Adobe, but fails when I put it back.
    If anyone can point me in the right direction, I'd be extremely grateful... If any more information is needed, just ask.
    Thanks,
    Rick
    (p.s. apologies if this isn't in the correct forum/board, there wasn't one for the update server)

    Hi Ralph,
    Did you ever find a solution to this issue? I am experiencing a similar issue with the CS5.5 Design and Web Premium installation, failing while installing Illustrator 15.1 and rolling back the installation.

  • Installing CS4 Suite Web Premium - Damaged Media??

    Hello,
    I've been fighting with my Creative Suite 4 Web Premium Installation and realized that it was because of a corrupt disc.
    How do I get a replacement disc so I can reinstall?  My software is registered and legal but I can not find anywhere to download the damaged disc.
    Any help would be appreciated. I need this specific version because it will run on my laptop.

    My apologies I had the incorrect link in my clipboard.  Please try http://forums.adobe.com/thread/981369.
    We no longer provide replacement media for CS4.  Also unless you purchased the download option originally it will not be available under your account.  Even if you purchased the download option it would only be available for up to three years.

Maybe you are looking for