CS 6 Design Premium Upgrade won't install.

The dmg file ran the installation process, which stopped with a message that it can't find a qualifying product on my computer, asking for the serial number of a qualifying product. I am the legal, registered owner of CS 5.5 Design Premium which is installed in Applications on my startup drive. The install program will not accept my CS 5.5 registration number, which I got from MyAdobe.
I have already lost much valuable time with this upgrade (the Akamai procedure just plain doesn't work). PLEASE get back to me with a solution quickly.

David,
This issue can only be resolved by the support team hence would request you to contact them.
Thanks
Nikhil

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