CS Crop tool not working due to "program error"

My crop tool works when pictures are in landscape orientation but not portrait orientation. This is a new problem that has developed within the last week. 80% of my pictures are taken in portrait orientation. A message pops up that says "Could not complete your request because of a program error." Any ideas?
Mandy

Reset the tool from the drop-down menu. If that doesn't help, reset your preferences as described in the FAQ.
http://www.adobeforums.com/webx/.ef4a07f/1
You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.
This resets all settings in Photoshop to factory defaults.
A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

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