CS masters is activated but still asking for serial number and stating it's invalid!

I recently used fireworks, but at startup it suddenly asked me for my serial number for CS6 master collection. upon entering the serial number it states that this is invalid!
This is unacceptable. I tried reinstalling, but this does not help either.
How can this be resolved?

Error "The serial number is not valid for this product" | Creative Suite

Similar Messages

  • Subscribed in Adobe CC but still asking for serial number in Photoshop CC

    Hi
    I have also tried clicking license this software when prompted but it sems my subscription is not yet valid, my photoshop CC continues to be in trial

    Please refer:
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Regards,
    Ashutosh

  • I have purchased Photoshop CC but I'm still unable to download and open lightroom, it still asks for serial number?

    Can any one help me being able to download LR as I've purchased photoshop and lightroom, but i'm still unable to open lightroom it keeps asking for serial number and won't open.
    Regards
    Jason

    Uninstall the serial-number LR5, the one you have installed, now, then quit the CC Desktop application (gear/quit or right-click quit), then restart the CC Desktop application, which will rescan and see that LR is no longer installed, and will offer LR in the CC Desktop apps list with an Install button next to it, so install that version.

  • Had trial version of Photoshop, now bought CCloud, but photoshop still asks for serial number

    I had downloaded a free trial of Photoshop, it expired, which led me to buy Creative Cloud so I could use it. Now after purchasing it, it keeps saying "trial expired" and wants a serial number, but every other app works ok without having to load a serial number. Also, have been on hold with customer service for well over 2 hours. I've tried uninstalling and reinstalling/downloading Photoshop multiple times (just like the chat help suggested) yet it still asks for serial number since trial has expired to open Photoshop. Help?

    I finally managed to get Customer Support on a Chat line.  There is no registation for CC products but you do have to activate your download/subscription using your Adobe ID and password.  That removes the request for a registration/serial number.
    I am now on line and happy.  Sad it takes so much sweat and frustration to get these simple things done.
    Jack

  • Downloaded trial version but install asks for serial number.  How do I get around this step?

    Downloaded trial version but install asks for serial number.  How do I get around this step?

    The serial number is on the page that the download link was on: 1139-1001-3886-4854-1284-1828

  • I am installing acrobat XI, but is asked for serial number. My DVD does not have it.

    I am installing acrobat XI, but is asked for serial number. My DVD does not have it.

    Find your serial number quickly

  • Photoshop cs3 extended asking for serial number and activation after having the program for over 5 years now

    for some reason the program out of the blue is asking for a serial number and activation.  I can't find the case anymore.  does anyone have a way I can contact adobe directly to see if they can help me solve this problem. 
    Everywhere I look points me back to the forum or troubleshooting menus.
    thanks

    It may think you have a different computer if you've changed some of the hardware recently.
    Did you purchase the software as a download or register it with Adobe?  If so, your serial number may be available from them directly.  Click first the red A logo at the top of this page, then drill down through [Manage Account] to see the products they have on file for you.
    If you've physically lost your serial number and never registered it with Adobe, it's like losing a wad of cash on the street.  You're responsible for holding onto your valuables and no one's going to step up and replace it for you.
    The Creative Cloud Photographer's Bundle subscription package is still available for $9.99 a month, as far as I know.
    -Noel

  • Indesign suddenly asking for serial number and rejecting the one I have

    Hi,
    This question is very similar to that of act_writ from 19/10/2014 ("Sudden trouble opening InDesign - serial number rejected")
    - I am asking again because that question was not answered.
    We have InDesign CS6 on a Mac, purchased last year with a student license. It always worked and opened the program without asking for a login. All of a sudden yesterday it asked for a login and the serial number, but it rejects the serial number I have received when purchasing the product.
    I am still a student so it should not have expired.
    Any help would be appreciated - I am pretty desperate as the customer support agent I contacted could not help me.
    Thanks!

    A serial should be ok if it was ok.
    Exceptions are: If the serial was used several times in a way which is causing doubts of its legal use, then will Adobe deactivate it (e.g. use of several serial in connection with illegal copies) or when Adobe shuts down the activation server as it was done with CS2, but the user could replace it with a common serial.
    Normal, with a running program it will never ask for a serial, only if the user clean up his computer and delete some folder and files where activation files are hidden. But in that case the serial should be inserted with the next start or in the wort scenario you might uninstall all programs and install them again to be able to enter the serial.
    For non English (including UK and US and International) versions users the serial can also fail when the localisation files are deleted.
    Maybe that you exchange the serial with some other number or a number from another product which was bundled?

  • I already registered my premiere elements online but it still asks for serial number validation and I cannot get into the program.

    I sign in with my adobe username/login info and then it asks for my serial number validation which I have gone online to enter.  It says the product is validated online but when I try to get into the program it still asks to connect to the internet to validate your serial number...

    If you had made a search in this forum you would have found the answer many times. You have to thoroughly delete iWork. It isn't enough to delete the parts you see in the application folder.
    use Yvan Koenig's script:
              •          Go to http://www.box.com/s/00qnssoyeq2xvc22ra4k
              •          Choose public_YK > for_iWork'09 > other_iWork'09 items
              •          Click on uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button
    restart the computer for good measures and install from the disk again. Don't forget to do the updates too

  • I have install adobe xPro but it is asking for serial number and this has not been issued to be

    Dear Colleagues,
    I have installed the adobe acrobat X1 Pro but it is asking for a serial number that is not issued to me.
    How can i get a serial number for this trial document

    Trials don't use serial numbers. If it asks for one, then the trial has self-destructed and there is no way to revive it unless you buy it.
    Adobe trial software expired early
    Mylenium

  • Install iWork09 from box and it still asks for serial number

    Hi all,
    I think I have previously installed iWork and used trial version.  Recently, I bought a family pack boxed version of iWork.  On my MBA, it installed fine and works beautifully.  On my iMac, it installs fine as well except when I open any of the application, it says I either have to buy a serial number or I install from my DVD, which I have already done.  Just in case, I installed it from DVD again to see but I get the same results.  I can't use my iWork on my iMac.  Can you help?
    Thanks.

    If you had made a search in this forum you would have found the answer many times. You have to thoroughly delete iWork. It isn't enough to delete the parts you see in the application folder.
    use Yvan Koenig's script:
              •          Go to http://www.box.com/s/00qnssoyeq2xvc22ra4k
              •          Choose public_YK > for_iWork'09 > other_iWork'09 items
              •          Click on uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button
    restart the computer for good measures and install from the disk again. Don't forget to do the updates too

  • "Software setup" asking for registration number, and saying it is invalid

    I registered my CS4 with Adobe in August 09 and have been using it ever since. Until today when trying to open InDesign I get a window that says Software Setup wants my registration code. It says I have two options - Use this on a trial basis, or enter registration code, which I did and it says it's invalid.
    It seems that InDesign is the only app that won't open and gives me this window. It doesn't say it's an error, just that I need to enter my reg code.
    I didn't buy from Adobe, but if it was pirated wouldn't they have been able to tell when I registered it?
    I started a case with Adobe support, but from what I'm reading I don't expect much!
    Any Ideas?

    Thanks Michael,
    I have tried this tool three times and no luck. Adobe says my software came with a pc/laptop that I purchased and I need to get help from the vendor I bought it from. Only I didn't buy a pc or laptop from the vendor. I have emailed the vendor, it's an online store, and they haven't responded, yet.
    I have reopened the case with Adobe. Just hope I don't have to buy ID again!

  • Keeps asking for serial number since upgrading

    Just took the plunge and despite some dodgy reviews, I upgraded elements via a disc install. Now each time I open it, it asks for serial number and assumes I am still on trial. This despite my account showing it is registered. Also it has up graded and not brought any plug ins with it to the newer versions.
    Think I will just stick to Lightroom completely and write this version off.
    Any advice on sorting this buggy upgrade out?

    Try Shikha's solution from this thread:
    Elements 12 - not working

  • Hi I'm Mohammed abwane from Saudi Arabia. I purchased my me I phone  5 last march 2013. One week ago I try to restore this phone but when I arrive to activation point, this ask for apple Id and password. Unfortunately I forget the password and email I use

    Hi I’m Mohammed abwane from Saudi Arabia. I purchased my me I phone  5 last march 2013. One week ago I try to restore this phone but when I arrive to activation point, this ask for apple Id and password. Unfortunately I forget the password and email I used for opening my account.
    Then I send it to the suppler  where purchased  this phone  they told me  there is no way  to fix this unless I give  them the Id and password  .know I don’t know  where I can go  because in my Location nobody know how to fix this problem.
    At less I don’t know what I can do to fix this problem because I use this phone for my work and All my data and phone number in side this phone
    Notes :- I have  all the document    ( invoice and box  for this phone )which say that I phone for me .
    I hope to get any answer from  your good site other whys this phone will be useless for me   
    Thanks .
    <Email Edited By Host>

    If you can't remember your apple id or password then sadly that phone has been bricked, without that infomation te activation lock cannot be removed by apple or anyone else.

  • My account is active and paying per month for Acrobat Pro. Why I cannot open files and the screen asks for serial number?

    my account is active and paying per month for Acrobat Pro. Why I cannot open files and the screen asks for serial number?

    I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
    Check the Adobe ID you use in Acrobat.
    Check this Adobe ID on Adobe's to make sure that it has an active subscription.

Maybe you are looking for

  • Calendar bug - half-year view glitch - Z10 10.2.1

    BB10 calendar app's half-year view display has a bug that seems pretty disturbing because it is so basic: 1) Open calendar to month view (this is my default) 2) Swipe the content pane down to reveal the half-year view 3) Tap the current month - this

  • Flashing folder at start-up, have I done all I can?

    I really hope someone might be able to help with this cause I am getting frustrated beyond belief. I have a MacBook Pro with Mavericks OS X 10.9. About a week ago it crashed while I was printing, first my desktop went gray while still displaying my d

  • TFS 2010 Team Web Access Work Items not loading dropdowns and not saving

    Some of our users have lost their ability to add new work items. When they select New -> Bug the WorkItemEdit page opens, but none of the dropdowns load and required fields are no longer highlighted. When they click save it acts like it refreshes, bu

  • Warning: No more firmware rollback? Or from 1.2 it's only forward?

    Apple has said this in regards to restoring our iPods: Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are: R

  • IPod cuts of end of many songs

    After adding all the artwork to the .mp3's, I erased all the tunes on my ipod and re-loaded the songs from itunes. Well now many, but not all, songs are cut anywhere from 1-10 seconds short and the ipod moves on to the next song. I suspect the 'gaple