CS - need an official response for my insurer?

Hi,
All my home computers were stollen in a burglary at the beginning of the year, My insurer is willing to replace my copy of CS with a copy of CS6, since I have the receipt for the original purchase. However, they need an email from Adobe to say that I cannot install my copy of CS, I have the disks etc. on the macbook pro with mavericks that they have bought me as a replacement for my old laptop.  How do I get a response from Adobe? Every way that I try to get an email from Adobe I get either no response at all or I get directed to this forum...
Thanks in advance.

Hi,
All my home computers were stollen in a burglary at the beginning of the year, My insurer is willing to replace my copy of CS with a copy of CS6, since I have the receipt for the original purchase. However, they need an email from Adobe to say that I cannot install my copy of CS, I have the disks etc. on the macbook pro with mavericks that they have bought me as a replacement for my old laptop.  How do I get a response from Adobe? Every way that I try to get an email from Adobe I get either no response at all or I get directed to this forum...
Thanks in advance.

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