CS Production Premium [branched from unrelated posting by moderator]

I AGREE! I spent two hours on the pone with support then chat and the told me I could download CS Production Premium online and end my insallationg woes. Guess what the page for CS# shows a 404 error.! Thanks indian tech support lady. Now I've lost a whole day just trying to get photoshop to work after upgrading my Mac os to Maverick. Anyone out there have any idea why I can't download CS3 from here. Or why Photoshop CSe failed to install from my disks? I'm ready to do something drastic to adobe. The call this CUSTOMER CARE? How about Customer brush off.

433vox wrote:
Or why Photoshop CSe failed to install from my disks?
"failed" means what - did you get any error messages?
Did you try to download CS3 from http://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html - I have no problems downloading anything from there.

Similar Messages

CS4 or CS5 something ? [branched from unrelated posting]

Sounds like your a great person to be working at Adobes minus support department Ned and get it working for us again. Yea I bought CS5 but could only use CS4 that they included to work on 32 bit computers. They only told me that after I bought CS5. So I have just bought my new 64 bit computer its been awhile and yea a big turn around of dead end circles at minus Adobie Support so far. All they seem like will talk about is Cloud or forums nothing else... So I have only ever used one upload to one computer. Not as though there product is a cheapee. Thanks in advance for any reply.

1. I do not work for Adobe
2. I do not understand what problem you are having from what you wrote - can you explain it more directly?

I want to upgrade to CS6 Production Premium suite from CS5.5. Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.

I want to upgrade to CS6 Production Premium suite from CS5.5. Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.
I am referring to the DVD installation Disks not Cloud. Disk last release, I believe in 2012.
Thank you.

at the link i posted i see an upgrade for cs5 and cs5.5.
you can contact adobe support if you don't see that.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

I have CS5 Production Premium Upgrade from CS4 PP

... which is NOT an upgrade - it's the full version.
What I'd like to know is, can I sell the CS4 Production Premium now, or must I keep it to retain the eligibility of my CS5 product?
I don't want to do anything illegal, or leave myself without upgrade eligibility cover for CS5 (and beyond), but conversely I don't want to keep this software if I no longer need it.
Hope someone can give a definitive answer.
Many thanks,
Neil

If you used CS4 as the basis to get upgrade pricing than the CS5 license replaces the CS4 license. You CANNOT transfer CS4 as it is now legally tied to CS5.
Bob

Redemption Code problem [branched from unrelated serial number posting]

I'm also having a similar problem not being able to redeem my redemption code for a prepaid card on the website and hence not being able to obtain a serial number. The trial version was working fine prior to me uninstalling to install the perpetual version.

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Upgrading to production premium 6 from 5.5

Should I delete version 5.5 afterwards? If Yes, do I do this thru the uninstaller in win 7?
Thank you

My advice would be that, if you really don't want to keep 5.5, uninstall it BEFORE you install CS6.
The CS6 uninstaller and/or the CSClean script, if you end up having to use it, may uninstall some common files, often labeled the same, which may be needed by CS6.

Create and link to After Effects compositions with Dynamic Link (Production Premium or Master Collection only)

i have adobe creative suite master collection cs5... i'm currently editing my project in advertising in premiere pro and tried to replace my clip with an AE, then this window appeared saying "adobe dynamic link needs production premium." but your post says that it works on master collection too. can you tell me a fix that does not require uninstalling or deactivating coz i need to finish my project by tom and my time is running out thanks

If you're under time constraints, just render the clip out of AE and import it into Premiere. You can worry about getting Dynamic Link straightened out later.
If you're unwilling to do a total uninstall, run the Adobe Cleaner application and then reinstall, you really have very little choice in the matter. Get busy.

Problem installing Production Premium CS6

Hi.
Today I purchased the upgrade to Production Premium CS6 from CS5.5.
I uninstalled CS5.5 using the Abobe Installer Software and then attempted to install CS6.
When completed the Application Manager stated that After Effects, Photoshop and Illustrator could not be installed.
Here is the error summary:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DS012, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 14 error(s), 11 warning(s)
WARNING: DW066: OS requirements not met for {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack 11.0.0.0
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
----------- Payload: {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 10)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
----------- Payload: {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 26)
----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1405)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1405)
ERROR: DF037: Unable to delete directory "/Users/Rick/Library/Preferences/Adobe/After Effects/11.0"(Seq 33)
ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 33)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
My machine is a 2009 Imac 27" Core i5 with Snow Leopard and 12 gig of ram.
I hope this can be cleared up soon as these are the 3 programs that I need up and running fast.
Best Regards
Richard

DeadbeatVisuals the following errors should be able to be solved by doing the following:
DF015 - Run the install again. If the error recurs, run CS Cleaner Tool, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html, and remove the products.
DW063 - Error committing command | Install log | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-committing-command-install-log.html
DF037 - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Also you can follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation logs.

Need to download CS4 production premium

My past computer died,
I had the files backed up, but the transfer for CS4 production premium didn't work. I have the serial number, but adobe won't send me disks or a link to download from. Does anyone have any recconmendations/
Thanks,
Ben

Hi,
Please download the production Premium CS5 from the link below,
http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
Please make sure you download both the file in the same folder.
Run the Exe file once the both the files are downloaded.
Thank you,
Mohd Naseem

CS5 Production Premium - install success.

Well, since these forums are usually littered with issues I thought I'd break the trend! I just installed the CS5 Production Premium suite from DVD onto 64-bit Windows 7 Pro.   Not a single problem.

Mazel Tov!
          - Dov

TROUBLE RE-INSTALLING CS4 PRODUCTION PREMIUM

I was having trouble exporting videos from CS4 Premiere through Encoureso I attempted to reinstall the program disk for CS4 Prouction Premium. I ran into several errors so I attempted to uninstall all of the programs and was unable to uninstall - yet I was also unable to open any of the programs. After contacting Adobe I was directed to use CC cleaner to uninstall the programs. Since then I have been unable to reinstall the CS4 Production Premium Suite from the disc. I get the following error: "Setup has encountered an error and cannot continue. Contact Adove Customer Supoprt for assistance." I have been unable to contact customer support. Not sure how I am to proceed with re-installing my programs.

Nobody can say anything without some system information and install logs
Mylenium

Install CS4 Production Premium from Design Premium CS3, but does not recognize CS serial number

Try almost half day already but still do not know how to overcome the problem.
My operation system is Windows XP SP3.
I am installing Production Premium CS4 and it is an update version from Design Premium CS3. I tried to input my CS3 serial number in when it is needed, but it always gave me "Invalid Serial Number". I tried to install the Design Premium CS3 to the computer. The serial number is right and programs work fine. Then I tried to install the CS4 again. First, it cannot find my CS3 just installed before. Second, the serial number for CS3 still does not work. Any idea?
I saw so many people posted the installation issues here. How come Adobe does not do anything to improve the product. I also called the customer support. After waiting 10 min, a guy asked my ID and then total silent. I called again and this time, I had to wait 20 min. Another guy told me this is tech issue so I need to call tech support. He gave me a 1-800 number but I tried, the number is invalid. I have been thought Adobe is a good company before. I really need to rethink that.

Thanks, Bob. Indeed, it was my typo in the message (not CS, should be CS3). My purchase was right (I even discussed with Adobe Store person before I placed the order). I have Design Premium CS3 and the updates I brought is the one which can update from Design Premium CS3. Actually in the menu where I can input my CS3 serial number, it has several options and one of them is exactly Design Premium CS3. See this page: http://www.adobe.com/products/creativesuite/production/upgrade/ (I ordered the 2nd option. I ordered from a vendor which charged me $579).

Activated Adobe Encore CS6 from Production Premium CS6 suite, closes with Trial Expired error

Good day,
We have customer owning 10 Adobe Production Premium CS6 packages. And he expiriencing huge problem, after activation, sometimes it was offline cause Workstations were moved from one location to another without internet, and we were forced to process offline activation. After activation all programs activated and starting as it should, but Encore on startup raising error window "Trial Period expired please entere valid serial number to continue" with small OK button in the center, when you press it Encore closes without any additional information or input dialogs or activation. So it's stupid and it's problem, Production Premium CS6 is activated but single package from suite not, but should and i don't see any buttons or options saying activate encore here! or enter valid serial number here!.
So in such obstacles how to start Encore ? Cause it's bought and customer want to work with it and he can't at all, not even in demo/trial mode.
Best Regards.

This is a user to user forum, with the space provided by Adobe, not Adobe support
Adobe staff RARELY post here, so I think you need to contact Adobe directly
But, some links that may (or may not) help
Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know
Adobe Activation note in #4 9-11-09 http://forums.adobe.com/thread/488108
Forum for Download & Install & Setup problems
http://forums.adobe.com/community/download_install_setup
Chat http://www.adobe.com/support/download-install/supportinfo/

Shipping CS4 Production Premium from US to Australia

Hi All,
I'm new here, so my appologies if there is somewhere else I should be posting this question.
I want to purchase the CS4 Production Premium (full version, not upgrade). However the Australian pricing is really not good. The lowest price I can find here is $2232.
Amazon lists it for $1494, which even when converted to Australian dollars is very reasonable.
My question is, are there any legal or technical issues with shipping this product from the US to Australia? Are there any differences between the versions for the different countries? Would the license still be valid here? I expect I probably can't get a warranty if I do it this way, but I can live with that, to save nearly around $800 on the purchase price.
Thanks,
Eugene

Incidentally I'm not trying to do anything dodgy here. I want everything to be legit, I just can't see the point in paying so much more, just to get the software from a local retailer.

From Photoshop CS3 to Suite Production Premium CS4 - order failed

Hello,
I have a little problem with buying a product from Adobe. I have Photoshop CS3 and I want to buy CS4 Suite Production Premium. When I search for this product and check the upgrade options it says that I can upgrade from my Photoshop CS3 version. However, when I order this product I get an order cancelation after some minutes without any reason - and no, it is not a CreditCard problem - I checked everything. All data is correct. Where there would be a real problem, why I don't get a call from them?
Then I called the sales hotline and the guy on the line told me that I need the Upsell version and that he can't check why the online order was canceled. Ok - I ordered this upsell version for a higher price than the online upgrade version. Some hours later I got a weird email from Adobe saying again that my order has been canceled. ??? I wonder whats going on there. I can't reach the sales guy on the weekend so I have to wait and I know that he can't give any information about why the order has been canceld again (why that?). That way it seems I am not able to order any product from Adobe and honestly I don't want to order it from Adobe directly anymore.
May it be possible that I can't upgrade or upsell from Photoshop CS3 alone to the Production Premium Suite CS4 - even it saying like this on their website.
Also, why is there only the upgrade version available on the online store and not the upsell version and why do I see an upgrade option even it must be called upsell version?
Why is the upgrade manager: http://www.adobe.com/products/creativesuite/upgrade saying the same that I CAN UPGRADE from Photoshop CS3 to this Suite.
I am speechless about that much trouble with a company like Adobe. And yes, this is my first try to order a Suite from Adobe directly. Now I am very unsure what to buy, where to buy and how I get this to work.
Btw. Customer Support didn't answer my emails about this.
Thanks for any hint!
Andreas

I did that twice and called them. They are always saying that they can't see what the problem is but they can setup a new order and try again - hello? - try and error ordering. I will not order on the Adobe Store anymore. This was the first and my last time I tried to order on their site or via a sales agent from their sales team. Also, when I see their emails that came back about the cancelation: No Subject line, weird emailaddress and with some really confusing product description and with a standard answer. I first thought it was some spam. I am really disapointed about their service.
I also found out that the sales guy put in a wrong phone number and I can remember we checked the number three times. I mean, I don't order a pair of socks here - I want a pro sales service for a pro product where I pay a lot of money for.

CS Production Premium [branched from unrelated posting by moderator]

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