CS Repair order Return and Loan Item - SWAP

Dear Experts
I have a question on Repair order
I had configured all proper setting for repair order
I can able to return repair item, send load item, return back repaired item and
system can able to create automatically a service order , can able to do issue and confirm
but i have a scenario
1) Bring back the repair item from customer location
2) as a replacement i need to send a new item
3) Repair the item which we brought early and keep in service ware house
for this what is the step to be followed
Regards
Raj

Dear Mahesh,
Sorry to confuse you
case 1
normal process ,
1)Bring back , to be repaired item from customer
2)Send replacement/Loan item to customer
3)repair the item from step 1 and return back the item
4)bring back again replacement/loan item from customer its fine for me
perfect working
case 2
1)Bring back , to be repaired item from customer
2)send a replacement item which is nothing but swap item
3) Repair the iten from step 1 and move to warehouse
for case one is that any special configuration needed
or just do only steps and do billing , does billing will be correct
Regards
Raj

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     Message Variable 02
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Group Number
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Message Identification                 VF
System Message Number                  044
Output Type                            I
Message Variable 01
Message Variable 02
Message Variable 03
Message Variable 04
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As far as the missing package is concerned, the first step in these situations is to initiate a package trace with the carrier. This process can take 7-10 business days, but once the investigation is complete, additional actions like reshipping that portion of the order can be pursued.
I've sent you some information regarding both your orders, so please make sure to check your private messages when you can.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

CS Repair order Return and Loan Item - SWAP

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