CS Standard serial number is now invalid. How do I resolve this?

My serial number for CS Standard is invalid. This is a legit copy that my company purchased years ago. I would like to use it still on my new computer. Customer support chat says I need to get it resolved here, which sounds odd, but OK. Please help.

I went here and began a chat:
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
This is what was said to me:
Gaurav_Nagi: Kindly visit Adobe User Forums at: http://www.adobe.com/support/forums
Gaurav_Nagi: Your serial number issue will get resolved.
Randy: Really? I have to go to forums?
Gaurav_Nagi: Yes.
Gaurav_Nagi: Is there anything else I can help you with?
Randy: Well, how is this going to get resolved in a forum?
Gaurav_Nagi: Its an open website, so you have to enter your issue there, that you are facing.

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