CS1 Install/Uninstall Problems ?

I can't uninstall CS1, nor can can I reinstall Photoshop from CS1, which is presently not installed. My OS is Windows Vista Home Premium. I am out of warranty and Adobe will not provide suppport. I have read all I can find about FLEXnet licensing suspecting there is a connection. When I try to either install or uninstall CS1, I get an error message from Microsoft saying that "Adobe CS1 installer has stopped working". There is no other information unless I open the Adobe File folder for Photoshop from CS1 that I saved to my desktop. I can initiate the install procedure from that folder, but when prompted for the original product serial number a message states that the serial number I have provided is invalid. I have talked with Adobe however, and their records indicate that I have a valid serial number.
I have gone to "Services" using the administrative tools in the control panel and tried setting FLEXnet Licensing on manual, then on automatic, and finally disabling it temporarily. I have gone to the Start Up menu on the desktop and entered "msconfig" in the search box and gone to services where FLEXnet was at first "stopped" and is now "running".
On some forums there are recommendations to first copy and save FLEXnet to another area of the hard drive, then delete it altogether from its original location, and then uninstall ALL Adobe software in the computer before reinstalling everything. Other contributors strongly caution the removal of FLEXnet, and some users have complained of ongoing problems after deleting FLEXnet. Firstly, I'm not sure I can figure out how to copy and save FLEXnet to another drive, and secondly I'm afraid of the possible results. Even if I can accomplish those tasks I don't know if that procedure will then allow me to either uninstall the portion of CS1 still in my computer, or reinstall the Photoshop that presently won't install. By the way, all the CS1 programs that remain in my computer are operational. Photoshop is the only missing component.
I am not well versed in technology, and much that I read in the forums is only partially comprehensible to me. If you have the patience and knowledge to help me unravel this mess I would love your help. Thanks. Harrison

Thank you Bob. It was very nice of you to write. I have been using CS1 with Vista since Vista came out. I'm aware that compatibility is considered a significant issue. Fortunately, I never had any problems until now, although I would have replaced CS1 with a more recent and compatible version if money were not part of the equation for me.
Adobe told me that if I bought the CS5 they would help me straighten out any issues now caused by the CS1, but otherwise they would not help. I did not think to ask if Adobe has designed CS5 to be compatible with Vista, but I will. I may buy the more recent version out of necessity, but it does not seem unreasonable to me that Adobe should help someone with a valid serial and registration number access their software regardless of warranties. The problem at hand seems to be a glitch in the licensing application provided by FLEXnet that I presume protects Adobe from unauthorized use of their products. I am wondering how much this situation actually has to do with system compatibility, given that I have been using the software for roughly two years with Vista, or whether it is simply that Adobe's FLEXnet licensing shield can work against legitimate users under certain circumstances. Adobe did not mention FLEXnet to me, but I would like to know one way or the other if FLEXnet is at the core of the problem.
Thank you again Bob for writing. I may wipe my OS clean and reload everything. I suspect the CS1 might work then, but I do realize that CS1 is old by technological standards, in spite of the fact that I would gladly continue to use it. I am among those people that find the cost of keeping current very difficult, and I find it exasperating that so many products and services become obsolete very rapidly when considering their relative cost. Have a nice weekend.
Best Regards,
Harrison
Original Message -
From: BobLevine <[email protected]>
To: Alec Howard <[email protected]>
Sent: Sat, Jun 12, 2010 4:09 pm
Subject: CS1 Install/Uninstall Problems ?
The original CS is completely unsupported under Vista or Win 7 and now that CS5
s out, you're out of the upgrade loop. I wish I had something positive to tell
ou but I don't.
ob

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