CS2 Illustrator won't install

I have the CS2 suite, and all programs installed and are functioning properly except for Illustrator. I have tried uninstalling/deeactivating the whole site and reinstalling, and I've tried installing Illustrator seperately. When I do the latter, it tells me that my serial number is invalid. The weird thing is that I've had the whole suite installed successfully on this computer before.

Error "Licensing has stopped working" | Windows
Follow the steps descriped there to reset your licensing system.
Mylenium

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Illustrator won't install

I've installed and reinstalled my creative suite premium 5.5 and selected Illustrator to also be installed.
Every time tho Illustrator isn't installed, and my serial number for the full pack won't allow me to install it separately.
What can I do?

operating system: Mac OS X Snow Leopard
the suite is Adobe Creative Suite Premium CS 5.5
Installing this works great, except for the fact that Illustrator never is installed.
I'll have the full file, but uninstalled.
I don't have a serial for Illustrator separately, so i guess I can't install it separate either right? Well, I can't at least
sorry for my crappy English, I hope you can understand me

CS5.5 Design Prem - Illustrator won't install

Hi
I just ran CS5.5 Design Premium (subscription version) installer but Illustrator didn't get installed.
Checked the log file and found this at the end of the file:
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1en_GBLanguagePack: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 6 - Silent workflow completed with errors.
Other applications seem to have installed ok.
What can I do from here to get Illustrator properly installed?
Thanks for your help.
Maki
Canberra AU

You're lost.
You can find the Illy forum at http://forums.adobe.com/community/illustrator
Good luck.

Adobe Illustrator won't install.

I have been trying to install the trial of Adobe Illustrator CS6 and everytime I try to install the program it tells me installation failed. It doesn't give me an error number or anything it just gives me troubleshoot tips and won't let me continue with the installation. Please help?

Provide exact system information and the install logs
Mylenium

CS2 Illustrator did not install but the other applications did.

I bought CS2 on Amazon second hand, installed it, and only got Illustrator. Phoned Adobe and was told this happened because it's still registered to someone else. A week and many hours of faff later, it is finally registered to me. I uninstalled CS2 files, and the computer counted down percentage of uninstallation, and confirmed that it had been uninstalled. So I started again. All loaded beautifully - except Illustator is missing. Nowhere to be found. I am frightened to reinstall in case the rest disappears now! What do I do? I know my computer is up to the job, because it has had all 3 applications loaded on it (and working) at times, but I cannot seem to get all three applications on it at the same time! Help!

What operating system are you running? This info is crucial in determining what could be going wrong. For the record, I personally found the CS2 installation the worst of the CS series.
Ian

Photoshop and Illustrator won't install.

The download status bar on the application manager gets all the way to the end and gets stuck there and the program never installs. I left Illustrator for three days and it was still stuck. It also took more than 24 hours to install InDesign. I tried using the Adobe cleaner tool to remove any remnance of CS4 apps but it wouldn't run on my computer. I got what looked like a command line screen for about a second. Too fast to even think about reading what it said. Any ideas? I can't work without these two programs.

Hi Benzart151,
Might try download the trial version of these products and converting them to licensed Creative Cloud using the "License This Software" button
or try installing again when working in a new administrative user account
Windows XP: Choose Start > Help And Support and see the article "Add a new user to the computer," or contact your system administrator.
Windows Vista/Windows 7: Create new local administrator account (Windows Vista) (kb404912)
Mac OS: Creating and modifying user accounts on the Apple support website
-Dave

CS 1.1 Illustrator won't install!

I have CS 1.1. I purchased a new computer and am trying to install it. The installation appears to complete successfully, but it never creates an Illustrator icon. All the other programs are installed and work fine. If I look in Program Files\Adobe\Adobe Illustrator CS there are a few folders, but no executable files. What gives? These install discs worked fine on my previous computer.
Thanks!
Aaron

> I have CS 1.1. I purchased a new computer
Details please...but as a preemtive note, Vista is totally unsupported
for any version prior to CS3.
Bob

Only Illustrator CS2 won't install

Hello-
I just got a new computer and went to install my copy of CS2. However, everything installs EXCEPT Illustrator. All of the other components work, but Illustrator does not install. When I go to reinstall, the installer recognizes that Illustrator is not installed and proposes installation of specific components (i.e. Ilustrator). I go through everything and once again, no Illustrator.
Anybody have any ideas?
It's the mac version and the new comp. is a MacBook Pro (newest version).

No, there are no error messages.. it just doesn't install Illustrator. If I try to reinstall, Illustrator is there checked as selected component for a partial install.
I uninstalled everything, then reinstalled and got the same problem. No Illustrator....
I *really* need it in the short term to alter a publications submission that is due. Any ideas?

Cs2 Illustrator education version will not install on mac

I installed the education version of CS2. Illustrator and InDesign won't install. Photoshop, GoLive, Bridge, Acrobat and Version Cue install fine. I completely uninstalled CS2 and re-installed it. In the dialogue box that asks if you want to install the entire suite or selected components, I can't select entire suite and if I click Selected Components, Illustrator and InDesign are greyed out and not selectable.
Anyone have a good idea why this is happening?
Thanks

It will. You can't install CS2 after installing CS3 or 4. Doesn't work. Uninstall the CS4 and dump all files, esp shared libs. You may have to use the CS4 Clean Script to remove all the associated parts.
http://www.adobe.com/support/contact/cs4clean.html

Adobe Illustrator won't open after install.

I downloaded AI off of the creative cloud, but it won't open. I see the process "illustrator.exe" come up in the task manager, stays for about 30 seconds, then exits. There's no splash screen or anything. I've reinstalled it twice, and looked at the install log.
Here's errors in the log:
[ERROR] | | OOBE | DE | | | | 7240 | DS003: Cannot zip 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{0F60BFC92B55089F395D}'. Error: Error 183 Cannot create a file when that file already exists.
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.svg\OpenWithList. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.svg\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:166 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 4)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pxr\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 20)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 20)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pict\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 21)
05/25/14 17:36:57:181 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 21)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.tga\OpenWithList. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.tga\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 31)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.vda\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 32)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 32)
05/25/14 17:36:57:192 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.icb\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 33)
05/25/14 17:36:57:193 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 33)
05/25/14 17:36:57:194 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pcx\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 35)
05/25/14 17:36:57:194 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 35)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pdd\OpenWithList. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.pdd\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 37)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jpf\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 38)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 38)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jpx\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 39)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 39)
05/25/14 17:36:57:195 | [ERROR] | | OOBE | DE | | | | 9036 | DR010: Check for Registry permissions. (Creating Registry Key Failed - Start 64-bit:0 root:0 role: perm: key:.jp2\OpenWithList\Illustrator.exe. Error 5 Access is denied.)(Seq 40)
05/25/14 17:36:57:196 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 40)
05/25/14 17:36:57:323 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 156)
05/25/14 17:36:57:325 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 160)
05/25/14 17:36:57:325 | [ERROR] | | OOBE | DE | | | | 9036 | DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 161)
05/25/14 18:24:43:611 | [ERROR] | | OOBE | DE | | | | 8532 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 22)
05/25/14 18:24:43:611 | [ERROR] | | OOBE | DE | | | | 8532 | DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 23)
Are these causing AI to not install correctly? If so, how do I fix it?

miss,
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Illustrator CS2 shortcuts won't work

I recently purchased Leopard, and now my Illustrator CS2 shortcuts won't work. I tried to create a new set of shortcuts but that doesn't work either. I can't even open a new document without going to the menu.
I would appreciate if anybody know a way of fixing this, as I don't want to purchase CS3 just yet.

Lisa - CS2 also has activation and de-activation in the same way as CS3 does. What it does not have is the un-installers. The installation-rules are the very same for CS2 as for CS3. You cna isntall as many times as you want, you can only activate on two-machines imultaneously and only use it on one machine at the time.
The first thing to do if shortcuts stop working is to delete your preferences and start from defaults. Re-installning is the very last resort and very seldom needed in my experience. an dif you need to reinstall, you need to first get rid of old settings and other files that belong to the application or they will still be there and behavior of application still be the same.

Application Manager won't install Illustrator

I've been trying to install Illustrator CS6 for literally weeks. Every time I try, the install either freezes at a completely random percentage, or give me an error like this:
I was having the same problem with Photoshop for a couple of days, but then it just worked. I have installed other programs like Lightroom and Edge without issue.
Is there some other way I can install Illustrator? It's extremely frustrating to have to pull out my laptop every time I need Illustrator because it won't install on my workstation.

I have the same problem, The logfile reported:
Adobe Illustrator CS6 Update (version 16.2.0)
Installation failed. Error Code: U44M1P7
So I went to the online help and this is the conversation I had:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 49 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Kumar'
Kumar: Hello. Welcome to Adobe Technical Support.
Kumar: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Kumar: May I have your email id registered with Adobe?
Ken Meats: [email protected]
Kumar: Just to confirm the above email id is same as the one that you have used to purchased the product, am I correct?
Ken Meats: I just logged on using [email protected]. Both of them are registered with my account I think.
Kumar: Thank you for confirming.
Kumar: Just to confirm you are trying to install the update for your product, am I Correct?
Ken Meats: Yes, I started thew updater this morning. PS updated no problem. Illustrator did not I have tried twice more with the same result.
Kumar: Thank you for confirming the issue.
Kumar: I will be happy to provide you information on it.
Ken Meats: thanks
Kumar: Please click here.
Kumar: Please click on the link and select your product for updates.
Ken Meats: I tried that. The Illustrator version there is 16.0.3
Ken Meats: the version its rying to install is 16.2
Kumar: Thank you for confirming.
Ken Meats: When I downloaded the newest version from that site, updater said it wasnt the correct version
Kumar: In this case I will suggest you to visit our support portal to get more assistance.
Ken Meats: I was ther before I came to you.
Kumar: Support is available for your product at www.adobe.com/support .
Kumar: From here, you can refere a host of archived technical documents for your product.
Kumar: We also have User to User forums available for any additional queries at http://forums.adobe.com/index.jspa which are periodically monitored by Adobe personnel as well as the user community.
Ken Meats: is there anywhere else i can download verion 16.2?
Kumar: I am sorry we will not be able to provide you any link which is not there in the website.
Ken Meats: okay, thanks
This isn't versy useful when you've already spent 45 min trying all the stuff they are suggesting.
Any ideas from the community would be helpful.
Im going to reboot and try one more time. Lukily I don't need AI today.

Illustrator update won't install, even after uninstalling and retrying multiple times.

Illustrator update won't install, even after uninstalling (using the "Uninstall Adobe Illustrator CS6" app and retrying (using Adobe Application Manager}multiple times. Now I can't open AI CS6 at all.
The error message I get in Application Manager is:
"Application could not be found. Restore in case it was trashed/moved to a different volume. Reinstall the application otherwise (U44M1P2B)"
Help!

Can you please try installing the Adobe Application Manager from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
If that doesn't work then the safest course would be to remove all Adobe Creative Software using the uninstallers located in Applications/Utilities/Adobe Installers. This should then remove the Adobe Application Manager folder also inside Utilities. Once the software is completely uninstalled and the Adobe Application Manager is removed then you should be able to reinstall from https://creative.adobe.com/.

My illustrator won't open after I install

my illustrator won't open after I install

menya,
I believe you may as well go straight to 6) on the list.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

I had an early version of photoshop (2.0 I think) that worked perfect on windows vista. I bought a new laptop with windows 8.1 and the photoshop won't install. Which version of Photoshop compatible with Windows 8.1 is closest to the older photoshop?

I had an early version of Photoshop (2.0 I think) that worked perfect on windows vista. I bought a new laptop with windows 8.1 and the Photoshop won't install. Which version of Photoshop compatible with Windows 8.1 is closest to the older Photoshop?

I think you mean Photoshop CS2. Photoshop 2 is from around 1992. The old Adobe activation servers were taken down. CS2 is about a decade old Adobe made a new download for old customers that legal customers can download and install. Download Acrobat 7 and CS2 products

CS2 Illustrator won't install

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