CS2 Photoshop 'Adobe Help Center ' will not open

Hi,
I have been retouching ancient photos and need to use the help files.  I can successfully click on the help button and it will place a 'Adobe Help Center' button on my task bar, but it will not open.  I have used the help center before and had no problems with it.
Thanks for any help.
Magic4Mom

Today I have tried to work through the instructions again for solving this problem.  I am working on the thought that something was corrupted.  These are the steps I took:
Deleted the Photoshop_9.0_en-us.zip file that was in Program Files/Adobe/Adobe Help Center/AdobeHelpData/Packages.
Downloaded the Photoshop help file "Photoshop_9.0_en-us.zip" and saved it directly to:  Program Files/Adobe/Adobe Help Center/AdobeHelpData/Packages.
2. Delete the contents of the Cache folder (not the folder itself) in the following location:
-- On Windows: Program Files/Adobe/Adobe Help Center/AdobeHelpData
3. Delete the adobeassistance folder in the following location:
-- On Windows: Program Files/Adobe/Adobe Help Center/AdobeHelpData/Database
4. Manually launch the Adobe Help Center:
-- On Windows: Program Files/Adobe/Adobe Help Center/ahc.exe
I could watch the program install the components into the various folders.
When I opened CS2 Photoshop and tried the help button, it again placed a button in the status line but would not open any files.
I did note that the ahc.exe and the ahcremind.exe files were both listed next an icon that had a large question mark - ? - on it.  Does that question mark mean the exe command is nonfunctional or that it is a file for questions?
If it means that the exe command is nonfunctional, how do I download a new exe file?  Do I have to delete the whole CS2 program and reinstall?
Thanks for any answers.

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