CS3 and updates UNINSTALL
Hello,
Could someone either guide me through the process, or direct me to material that explains how to remove all traces of CS3 and any updates from OSX. My roblem with CS3 crashing since the second to last Adobe update is persiting and I would like to remove it all and reinstall CS3 in its original form, without those damned updates. Running the uninstall utility didn't work.
Thank you, and forgive a novice a stupid quesiton if this is one!
~ Peace
K :S
Kasia,
It will not necessarily get rid of what is causing the problem. It may
or may not be the updates that are causng the problem. It could be
something as simple as a corrupt preference file. There is a CS Cleanup
Script that you can run that should wipe out all traces of cs3.
Mike
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Updated to 10.6.3. today. There's a dialogue box on boot-up that refers to Java, but I don't know what it says. Everything else seems okay except for Photoshop CS3 and Bridge, which both stay open for a few seconds and then crash.
Thread 9 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02a685d1 ecx: 0x04de94a0 edx: 0x00000000
edi: 0x00008707 esi: 0x00000000 ebp: 0xb03a0738 esp: 0xb03a0720
ss: 0x0000001f efl: 0x00010282 eip: 0x02a685d5 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000005
Any ideas? I repaired permissions before installing the update thru software update. I later installed the combo update, but no luck.
DennisHere is my last crash report.
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="2.5.0.02272007" applicationName="Photoshop" applicationVersion="10.0.1" build="10.0.1 (10.0.1x20071012 [20071012.r.1644 2007/10/12:09:30:00 cutoff; r branch]), ©1990-2007 Adobe Systems Incorporated">
<time year="2010" month="3" day="31" hour="22" minute="12" second="41" />
<user guid="8E9C0588-0607-4B2A-B394-1D7A06027915" />
<system platform="macintosh" osversion="10.6.3" applicationlanguage="en" userlanguage="en" oslanguage="en_AU" ram="14336MB" machine="i386" model="MacPro1,1" cpuCount="4" cpuFreq="2660MHz" busFreq="1332MHz" />
<crash exception="Read Only Memory Exception" instruction="0556b70f">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x983b05d5" symbolname="_CFGetTypeID"/>
<stackStatement index="1" address="0x25821997" symbolname="unknown"/>
<stackStatement index="2" address="0x2574f3f4" symbolname="unknown"/>
<stackStatement index="3" address="0x2580382f" symbolname="unknown"/>
<stackStatement index="4" address="0x258038ac" symbolname="unknown"/>
<stackStatement index="5" address="0x256ee8fa" symbolname="unknown"/>
<stackStatement index="6" address="0x256f022a" symbolname="unknown"/>
<stackStatement index="7" address="0x25789ca4" symbolname="unknown"/>
<stackStatement index="8" address="0x25789fa5" symbolname="unknown"/>
<stackStatement index="9" address="0x2578e06a" symbolname="unknown"/>
<stackStatement index="10" address="0x2595ae1a" symbolname="unknown"/>
<stackStatement index="11" address="0x2595aea1" symbolname="unknown"/>
<stackStatement index="12" address="0x256ee8ae" symbolname="unknown"/>
<stackStatement index="13" address="0x256f022a" symbolname="unknown"/>
<stackStatement index="14" address="0x2570bff1" symbolname="unknown"/>
<stackStatement index="15" address="0x257ed9c3" symbolname="unknown"/>
<stackStatement index="16" address="0x257ee156" symbolname="unknown"/>
<stackStatement index="17" address="0x25787e57" symbolname="unknown"/>
<stackStatement index="18" address="0x257554f3" symbolname="unknown"/>
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<stackStatement index="21" address="0x25901f47" symbolname="unknown"/>
<stackStatement index="22" address="0x25902485" symbolname="unknown"/>
<stackStatement index="23" address="0x25869e2d" symbolname="unknown"/>
<stackStatement index="24" address="0x2586ac53" symbolname="unknown"/>
<stackStatement index="25" address="0x2590c9e2" symbolname="unknown"/>
<stackStatement index="26" address="0x00ef1a06" symbolname="unknown"/>
<stackStatement index="27" address="0x00eadd2d" symbolname="unknown"/>
<stackStatement index="28" address="0x00eaded1" symbolname="unknown"/>
<stackStatement index="29" address="0x00e983b7" symbolname="unknown"/>
<stackStatement index="30" address="0x00e996e2" symbolname="unknown"/>
<stackStatement index="31" address="0x00e7126c" symbolname="unknown"/>
<stackStatement index="32" address="0x00e71b9a" symbolname="unknown"/>
<stackStatement index="33" address="0x00e71cef" symbolname="unknown"/>
<stackStatement index="34" address="0x00e10594" symbolname="unknown"/>
<stackStatement index="35" address="0x00d3bd7a" symbolname="unknown"/>
<stackStatement index="36" address="0x00d3d1da" symbolname="unknown"/>
<stackStatement index="37" address="0x00d3dbf1" symbolname="unknown"/>
<stackStatement index="38" address="0x00d3e42b" symbolname="unknown"/>
<stackStatement index="39" address="0x00bf0480" symbolname="unknown"/>
<stackStatement index="40" address="0x001bc210" symbolname="unknown"/>
<stackStatement index="41" address="0x006eca9d" symbolname="unknown"/>
<stackStatement index="42" address="0x00219b63" symbolname="unknown"/>
<stackStatement index="43" address="0x00219d31" symbolname="unknown"/>
<stackStatement index="44" address="0x00003272" symbolname="unknown"/>
<stackStatement index="45" address="0x00003199" symbolname="unknown"/>
<stackStatement index="46" address="0x00000002" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="CS" value="0x00000017"/>
<register name="DS" value="0x0000001f"/>
<register name="SS" value="0x0000001f"/>
<register name="ES" value="0x0000001f"/>
<register name="FS" value="0000000000"/>
<register name="GS" value="0x00000037"/>
<register name="EFLAGS" value="0x00010286"/>
<register name="EIP" value="0x983b05d5"/>
<register name="EAX" value="0000000000"/>
<register name="EBX" value="0x983b05d1"/>
<register name="ECX" value="0xa03ba4a0"/>
<register name="EDX" value="0000000000"/>
<register name="ESI" value="0000000000"/>
<register name="EDI" value="0x00006103"/>
<register name="EBP" value="0xbfffdd48"/>
<register name="ESP" value="0xbfffdd30"/>
</registerSet>
<binaryImageSet>
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<binaryImage start="0x967f8000" end="0x96829fff" type="__TEXT" path="/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLIma ge.dylib"/>
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<binaryImage start="0x969a1000" end="0x969c5fff" type="__TEXT" path="/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame works/ImageIO.framework/Versions/A/Resources/libJPEG.dylib"/>
<binaryImage start="0x969c6000" end="0x969ecfff" type="__TEXT" path="/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/D ictionaryServices.framework/Versions/A/DictionaryServices"/>
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I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.
Perhaps something here will help:
http://support.apple.com/kb/TS1421
Regards. -
How do I update my InDesign CS3 plugins? I received a document from a colleague created in CS3 and I can't open it due to missing plugins.
The error message is below. When I get info on the file it says it's a CS3 file.
-
How can I uninstall iTunes from my PC and update my iPhone software?
I've been trying to update my iPhone 4 from iOS 4.1 to the newest version but I've encountered problem after problem.
First when I tried to update it through iTunes it said 'it cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable at this time'.
Now when I connect my iPhone to my laptop it says 'iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.'
So when I got to the control panel to uninstall iTunes it says 'the Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your personnel for assistance.'
I've been looking for a solution for hours and cannot find anything, I tried one solution which involved Regedit but it didn't work.
Can someone please please help me? I'm beginning to loose my mind!You should be able to uninstall iTunes by going into Control Panel on your computer, finding iTunes in the list of your installed programs, highlighting it, and clicking Uninstall at the top of that list.
-
when i try and update my itunes to the version needed for ios7, it says my older version of itunes can not be uninstalled.
it's annoying me now as it won't let me put music on my phone.Download iTunes here: http://www.apple.com/itunes/download/
If you're trying to connect your iPod to a new computer that doesn't have your iTunes library on it already then see Recover your iTunes library from your iPod or iOS device.
tt2 -
My Firefox closes automatically after being left idle and it's annoying. I uninstalled it, downloaded it again, reinstalled it and updated it and it still does it. What could be the problem?
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br>
[[Image:FirefoxSafeMode|width=520]]<br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you.In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
*Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu.
Now, a new tab containing your troubleshooting information should open.
*At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
*Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]].
Thanks in advance for your help! -
I am Furious. I updated to 12.1 and went from 1400 songs to 28. I have tried everything I can from online including moving previous libray and renaming, uninstall/reinstall/repair, importing xml and nothing. Any suggestions?
See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
Can I delete or uninstall CS3 and 5.5 after I've installed Creative Cloud for CS6?
Hi-
Does anyone know if I can delete or uninstall CS3 and 5.5 after I've installed Creative Cloud for CS6? Just wondering if I can save hard drive space.
Thanks.Yes you can uninstall CS3 and CS5.5.
You can also do this before installing CS6 too. -
Persistent problems with updating, uninstalling and the functioning of the setup discs.
I am having problems with the Reader (9) and Acrobat Pro 9 aspects of my registered copy of CS4 Design Premium. When acting on the prompts from the updater, neither of these products will update, giving me a 1301? error (essentially telling me that i have modified the content of the folders?????) This is rubbish. I then decided to uninstall Acrobat 9 Pro and reinstall from the startup disc, well I was wrong, That refuses to work either, 1) The Acrobat uninstaller is stating that Acrobat is not the correct program for this uninstaller to uninstall, ??????? So I just deleted it and went to the startup disc. It gets to the 'preparing to install' stage and that is all, (waited for 3 hours for something to happen, I think that is quite enough).
Please explain to me what is going on and more importantly get me my Acrobat Pro back so I can update it. NOT HAPPY.
I have successfully downloaded and installed Reader X from the site, so we will see if that behaves itself when updating.Uninstall everything Adobe (yes, including CS4), run the Creative Suite Cleaner Tool, then reinstal lfrom scratch. Only run upates after both CS4 and Acrobat have been successfully reinstalled, then carefulyl re-apply all patches/ updates based on priority. Something busted/ locked your installer database which could include an update gone wrong. Can happen again, but updating from a fresh install is usualyl less prone to such issues and it might actualyl go through....
Mylenium -
since the last update Yosemite 10.10.2 , Safari returned to the previous presentation and google chrome moved ????? ( Mac Book Pro) , you can set the update uninstall and reinstall ? thank you (I'm French and my English is not mastered,sorry)
Try running the combo update.
10.10.2 Combo Update -
CS4, reverting to CS3 (and getting a refund!) but still interested in opinions
I've just spent the last 24 hours trying to muscle my way through the myriad of problems I'm finding with CS4. I've managed to alleviate some, but still can't produce my end video.
To start off, I'm running on Windows Vista. All the problems seem to centre around Media Encoder (although I didn't get far enough to play with Encore or On Location).
Initial problems where to do with installation. If CS3 is removed after CS4 is installed the link to Media Encoder fails, you then have to removed CS4 and reinstall. Uninstall doesn't work correctly or completely, it leaves a fair amount of files behind that have to be manually removed, failure to do so resulst in Error 2 on reinstall (I'm guessing because the install tries to create some of the working directories, and fails because they are already there?).
After reinstallation, the job appeared correctly in Medie Encoder when it was fired up from Export in PP, and it was also now possible to add files to Encoder directly. I tried a test run of my project with the following settings:
H264
Width : 1280
Height : 720
fps : 25
Field order : Progressive
Quality : 4.0 and 5.1 (tried to runs)
Bit rate : can't remember, but atleast 12M for target and perhaps 30M for max?
VBR 2 pass
Sound : AAC
The end video was incredibly jerky.
I tried a second time using the following settings:
Quicktime
Codec : H264
Quality : 100
Width : 1280
Height : 720
fps : 25
Field Order : progressive
Pixel Aspect : square
Use maximum bit depth ticked
Bit rate : 1k (I tried to move this to 5k however it kept reverting back)
Sound : AAC
Export from PP initially failed, the job appeared in the queue, however nothing actually happened, it just sat there. I read on another post that updating Quicktime to 7.5.5 fixes that (does PP rely on Quicktime for the codec?), tried and the job then started.
Upon completion, the video played smoothly, although quality was low (low bit rate?). However the video to audio sychronisation was completely out. 30 seconds of play, and the sound was around a second behind the video.
I then tried applying all of the updates. As with other people, the Encoder portion failed initially (even though I started the update process from Encoder), but then succeeded the second time.
Upon completion of the updates, the problem reverted back to the initial, i.e. the job started OK, but didn't actually do anything.
The render settings I'm using are required by the web site I'm trying to create this video for, and also worked without issue in CS3.
It would seem to me that the Media Encoder portion in CS4, on the Windows version atleast, is seriously flawed (and no, I'm not going to buy a MAC ;-)).
I would like some answers to these problems, despite all the issues, I did like the overall look and feel of the product compared to CS3, and I also now need the AVCHD support.
Forgive any innacuracies in the phrases used, settings etc, CS4 has been removed from my system for now, so it was all from memory.Stuart,
Maybe I'm just too old and have seen too many "revolutions," to get onto that wagon.
However, the more I follow CS4 threads, the more I am starting to question whether I will upgrade from CS2, or not. Some things look useful to me (more than with CS3), but then there are the problems.
Adobe IS listening, as evidenced by a few of the folk on the team dropping by to give info on updates, etc. Having some major "fixes" so soon upon release, indicates to me, that they are working on it.
I didn't move to CS3 for similar reasons. Also, it really did not offer ME much in the way of useful features.
Whether it's through bug reports, posts in the forum or direct correspondence with Adobe, the best way to get their attention, and provide them with useful data, is to offer as much detail on the specific problem(s) as one can and demonstrate repeatability. General posturing might make one feel better, but does little to get improvements in the program.
As you state, some of the problems are probably OE. Some are system specific, and others are related to 3rd party software. Still, there do seem to be a lot of issues that ARE CS4-specific. These worry me. These are the issues that I would like to see Adobe address. So far, they seem to be, albeit maybe not quickly and efficiently enough for many users. CS4 does seem to be more of a "work in progress," than I am willing to take on just yet, especially as it would also likely mean a new workstation and new OS (one that is not without some problems of its own and a new learning curve also).
I'm fortunate enough to have CS2 and a rock-solid group of systems to use it on. It does 95% of what I'd like for it to do, and that extra 5% has yet to intice me, especially with the "problems" that I've been reading about.
As for the Adobe faces in the forum, they have shown up, when they could actually tell us something. I view that as a very positive sign. Even when they have dropped in, too many people demand to know "WHEN?" something will be fixed. If they knew, they'd tell us.
I'm sorry that CS4 has not gone more smoothly, upon release. It saddens me greatly. However, it is also why I will be waiting and keep reading. For me, this will be an upgrade that will be very expensive, because it's not just the software. I hope that Adobe does get it all running and running smoothly.
I would anticipate, and hope, that the next update fixes most of the issues. I anticipate, and hope, that Adobe will provide us with the same sort of info on it, as they have done with 4.0.1 & AME's update. I also hope that the forum subscribers will concentrate on the info provided and cease with the "WHEN?" The Adobe posters do not know yet, as the coders are still working on it. It *seems* that rushing to meet a product release date might have gotten us into this trouble to begin with.
My fingers are all crossed. Maybe 4.0.2 will signal that it's time for me to make the jump.
Hunt -
Cs2 and cs3 and cs4 on the same pc xp? could be a mess up?
Hi
i have some questions
i bought cs2 some time ago , i guess 4 years but now i don't remember
and i did installed on my pc , never had a problem
after when cs3 come out , i tried the trial version , the first time i did not like it , but after 2 weeks , i liked and i need it for camera raw
i upgraded my cs2 license
well the point i donwnload the trial version of cs4 (english version , because most of the tutorials are in english) while cs2 and cs3 are in my language
i tried to make a custom install (i did not install all the comonent)
something went wrong ,when i tried to uninstall cs4 , i don't know but cs4 did not uninstall all the components (the uninstaller keeps adobe color Na, Ja, Eu, color common setting and cmaps)
i downloaded the cs4 cleaner for adobe page , but the adobe cleaner for cs4 was not able to clean these components, it tried to clean cs3
well i had to use windows installer clean up manually
delete every thing that is related to cs4
uninstall cs3 and re-install it
so after this mess, i ask if i can keep cs2 cs3 and cs4 (i think i will buy or upgrade) in the same pc running xp?
my second question
2) after updating cs4 , run the cs4 update utility and update all the cs4 components , cs4 seems to be more fast then cs3 , still on old pc with a powerfull machine like a p4 3.6 with 2gb of ram and a good graphic card pci express
is my feeling ? is the cs4 more fast then cs3 on not fast pc , isn't it?
thanks too much
and have a nice daythanks John Joslin
CS4 is faster than CS3 on a computer which supports it.
which are the computer that supports it ? i run xp
why did the uninstaller do a mess up ?
thanks -
CS3 installed with updates downloaded on windows xp machine still will not open my raw images from my canon 40d, but will open raw images from canon 20d. I even uninstalled and reinstalled the CS3 program. Another windows xp machine I installed cs3 and did the same updates and the images open in camera raw no problems. I have also checked to be sure the app is in the correct adobe file per their instructions. I also run an apple laptop and installed and updated Mac version CS3 and it runs fine. Any help would be appreciated
Tom ... Most problems are due to putting the new ACR plugin in the wrong place. Therefore , we'll need to know exactly how you updated.
A coupla things to try before coming back;
(1) Look for the ACR version installed via 'CS3=>Help=>plugins' (... if it reports v4.3 let us know ... if it reports 2 versions, let us know that too, and how you installed v4.3).
(2) Try installing via 'CS3=>help=>updates'
(3) See the installation instructions here:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3822
(3) Read the following thread (altho much of the beginning posts are about CS2, but I don't believe it makes a difference -- ie, replace instances of "CS2" with "CS3").
http://www.adobeforums.com/webx/.3bba4cda/282
HTH & holidays' cheerios :)
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