CS3 Bridge will not launch tried 'ctrl' icon doesn't work.

Question

Adobe Bridge has encountered a problem and needs to close. We are sorry for the inconvenience.
this is the message I get when i try to launch Adobe Bridge -
I called tech support & although I've spent $$$ for master collection CS3 - and so many other adobe programs/software for myself & others.. they are unwilling to offer any support other than a paid issue, which really chafes.
so here I am, throwing seeds into the wind hoping i can get back to work after wasting a nother day with this this.
there is no phantom instance of Bridge.
I have a wacom tablet. I cannot get to any 'preferences' screen with any combination of ctrl, alt, ****..
Bridge will not launch.
Help please? thanks

Answer 1

Curt Y answered this in another thread;
If you can not get the reset window, you are doing something incorrectly.
1.  Bridge has to be closed.  Check the Task Manager to make sure no copy is running in the background.
2.  You have to press and HOLD the Crtl key when you click on the start icon for Bridge.
3.  If successful you will get a reset window with 3 options.
in this thread;
http://forums.adobe.com/message/2735898#2735898
the key point is step 2 HOLD... this is nowhere else in the forums..
so, again, thanks to Curt Y for the answer/
I checked all three boxes & Bridge did launch. Why is this so obscure.. and why could tech support just tell me that..
oh well.
again. thanks.