CS3 CS4 CS5 backwards compatible or just backwards?

Have just spent over a month talking with Adobe "Customer Service" - an offshore call centre whose entire capability seems to be to read from a script which says "Sir I understand your problem" - really? - "But all I can suggest is that you purchase CS5" - I had already! - "Or visit our online community".
Over a month - I may include the thread here - including a dozen telephone calls where I was occasionally hung up on and where I NEVER ONCE spoke with a technician who actually understood my problem.
I have client video projects stretching all the way back to Premiere CS2.
When I upgraded from CS3 to CS4 (on PC) I was told to "start all my video projects from scratch" - that was the helpful answer from the Adobe "Customer Service" team! It appears as though the way CS4 handles native media formats is entirely non-compatible with CS3 or earlier.
Two months ago I purchased a Mac and CS5 suite. Again, my CS3 projects are not compatible it seems. One month ago my PC died.
I began a dialog with Adobe "Customer Service" looking for help.
I own Production Suite or Master Suite in CS2, CS3, CS4 and CS5 - so I'm not a software pirate - and have a reasonable expectation that I should attract a certain level of support: specifically, I would like to exchange my CS3 PC software for CS3 Mac - seems like the best way to run those older projects - BUT I would gladly take any advice you can provide!!
After over a month talking with a range of "Customer Service" people ranging from well-meaning but un-trained to straight-ahead rude people, I've been told to go buy the software somewhere else!
Adobe CS3 for Mac ships new from $800 to $1500 from eBay.
Boot Camp is an option since I own CS3 for PC but then I need to buy Windows and a Parallel software solution - also around $1200.
I no longer feel like such an evangelist for IP - when this is the service you get as a Genuine Adobe Customer.
I love using Adobe products but am disgusted at the total lack of service.
Can anybody help?

Going from Windows to MAC with AVI, WMV, and converted VOB's (if done) may cause some funny things to happen.
I think I would check up what CODEC's those AVI and converted VOB's are using, and check if your MAC supports them, and also check if your MAC supports WMV.
"basically every kind of media you can import to PP" is probably different on Windows than it is on MAC.
Dag

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