CS3 CS6 upgrade problem

I bought CS6 upgrade from CS3 when I was notified I had until end of 2012 to do this (otherwise after that date I could only upgrade from CS5). I didn't install the upgrade for a couple of months on my min computer as I was so busy but don't remember having any problems doing so, now I need to upgrade my laptop CS3 as I need to work away from home but when I go to add in the additional serial number of my previous version it only gives me the options to upgrade from CS5 etc, not CS3. When I put in my CS3 serial number it only offers to install the trial. Can I somehow get a serial number that will work? Thanks
or is there a telephone number i can call??????

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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CS6 upgrade problem

My Photoshop CS6 upgrade does not accept an installed Photoshop CS3, despite a message on a yellow bar code sticker on the end of the box saying the following versions are eligible: Photoshop CS3, CS4, CS5 and Photoshop Extended CS3, CS4, CS5. Another, white sticker on the side says I must have a valid serial number for the CS5, CS4, or CS3.x version of this product.The CS3 has not been activated yet, is this the reason or is there another problem? The CS3 box has a blue cover, not a multicoloured one. I can supply serial numbers if necessary. I am using Windows 7. Thanks.

Actualyl you may have done it wrong by installling CS3 without a serial number. The upgrade installer goes looking for a specific set of files that the activation produces. If possible, you might try activating it. Otherwise you might try the opposite - uninstall CS3, run the Creative Suite Cleaner Tool, remove the caps.db in the caps folder and only install CS6. It should then only ask for the CS3 serial for verification in the second step...
Important Directories
Mylenium

CS6 upgrade problems and I can't sign in

I have just bought the CS6 upgrade (windows - disk) for Photoshop CS5 (which works well with my Nikon D800 files using RAW 6.7). 2 big problems: CS6 supplied with RAW 7.0 (7.1 required for D800 file) and though I have down loaded photoshop (and extracted and run) latest update for CS6, it has not upgraded.
So I cannot see my thumbnails in Bridge or open the files.
The second big problem is that CS6 keeps asking me to 'sign in' but doesn't allow me to because 'either my clock is wrong or or there is no connection to the Internet, clearly neither is wrong - now what?
Stuart

Hi Noel,
Problem solved - I finally got Adobe customer support to sort it - it turned out to be my firewall giving a problem (although it has allowed me to install CS5 and other Adobe downloads in the past -therefore I didn't think of that).
Many thanks for trying to help
Stuart
[ excessive quoting removed by admin ]

Premiere pro cs6 upgrade problem

why doesn't premiere pro cs6 upgrade recognize my cs5.5 serial number??

Exactly what steps have you taken so far and what error messages are you receiving?
Are you upgrading a standalone version of CS5.5 or is it part of a suite? Is CS6 a standalone upgrade?

CS6 upgrade problems

Recently our facility upgraded from CS5.5 Axio & MX02 equipped Supermicro systems with Nvidia Quadro 3700 video cards to CS6 Mojito Max equiped Dell T3600's with Nvidia Quadro 600 cards.
We noticed that the older CS5 projects that did not require rendering now presented us with a yellow render line. We initially believed that this was due to the transition from CS5 to CS6, an initial inconvenience but something we were prepared to live with.
Once we began working with new material we noticed that this newly captured material also required rendering. We've created new projects and even created sequences from clips and still a yellow line. And although this would have little to no impact if we were making a file this causes unreliable playback when outputting to tape. We also noticed that no matter what we put in a time line, titles, bars etc generated by Premiere it all needs to be rendered. Were not talking anything complex, this is occurring on single layer events.
The only thing we have noticed a difference in is the player options found in preferences. On the CS5 systems there is an option for the Matrox player and on the CS6 systems where Matrox player is no longer an option. We have enabled the cuda acceleration which has removed the red line renders on 2 layer overlays but still the yellow persists.
We work in 1080i from HDcam sources and capture in mpeg2Iframe. Our CS5 systems wereSupermicro
8 gig ram
Xenon es420
Quadro 3700
And our new CS6 systems are
Dell Precision T3600
Xeon es1620
16g ram
Quadro 600
Any thoughts, suggestions or philosophical insight would be appreciated.

Hi,
If there is no line in the timeline it means that Premiere pro has interpreted the clips and all the settings are ok to give the real time playback. Generally it is with the Clips captured from Premiere pro, but, if there is a slight change in settings or any thing is added in the sequence and Premiere pro has to make any change while interpreting then there may be a yellow line and once the yellow line is added it cannot be removed from the sequence.
Regards,
Vinay

Install photshop CS6 upgrade problem

When trying to install Photoshop PS6 upgrade it wants me to close Bridge CS5 which is not running. What can I do to get around this snag?

It might be running in the background. See the following:
Closing Programs Interfering with Installation
PC - Task Manager: (CTRL-ALT-Delete) http://support.microsoft.com/kb/323527
Mac - Activity Monitor: http://osxdaily.com/2010/08/15/mac-task-manager/

Problems installing Acrobat X as part of CS6 upgrade

After upgrading to CS6 from CS5, my Acrobat Pro 9 stopped working - it would say that there is an error and shut down, each time I tried to open it. I have already tried uninstalling and reinstalling both Acrobat 9 and the CS6 upgrade. Latest reinstallation of the CS6, installed everything except Acrobat X, which comes with the package...
Any ideas?

Still not working. I continue to get the error message that “Certain elements of or these products are not able to be installed” (translated from French). In the following error log, it says (amongst other things) :
ERROR: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Erreur irrécupérable lors de l’installation.
MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
When I was uninstalling previous versions of Acrobat and Reader, it had warned that it couldn’t access the file C:\Config.Msi\3a1e5a.rbf. I did try running the Acrobat Cleaner Tool as you recommended, twice, restarting each time but still no luck.
Any other suggestions?
De : Mylenium [email protected]
Envoyé : mardi 7 août 2012 18:51
À : JFAAL101
Objet : Problems installing Acrobat X as part of CS6 upgrade
Re: Problems installing Acrobat X as part of CS6 upgrade
created by Mylenium <http://forums.adobe.com/people/Mylenium> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/4604957#4604957

Photoshop CS6 Upgrade Does Not Recognize CS3 Extended as Qualifying Product

I am unable to install my Photoshop CS6 upgrade because the upgrade does not recognize a qualifying product on my system. When asked, I enter my current Photoshop CS3 Extended serial number, but the upgrade does not recognize it as a valid serial number from a qualifying product. I have tried to do a clean install to make sure no other applications were running or in conflict. My operating system is Windows XP Media Center Edition 2005, Service Pack 3. I have an Intel Core 2, Quad CPU @2.66 GHz with 4GB RAM.

SouthCityTim I would recommend contacting our support team so they can validate your upgrade path and serial number. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Problems with CS6 upgrade

I have bought the cs6 upgrade but I get these warnings coming up.
Serial number you provided is valid but a qualifying product could not be found on this computer.
Why can't it see my CS3 EXTENDED?

I have got in touch with customer support and because I bought my CS3 from a ebay company it’s serial number is invalid. Adobe is kind enough to refund me the cost of the upgrade beware of EBay software products now.

Adobe support saying my CS3 License is no longer valid for CS6 Upgrade

Hi,
I need some real, tangible help here. I've been on the phone and chat with Adobe support, which has been terrible. I purchased Adobe Photoshop CS6 Upgrade under the big promotion last year to upgrade from CS3. I am a valid owner of the CS3 Master Collection and purchased the CS6 upgrade straight from the Adobe website. I've been able to use the CS6 product fine until now.
Now, the support reps are telling me that my CS3 is not a valid upgrade product!!! Seriously??? Most of them are not even aware Adobe had the promotion. I'm just trying to transfer the license to another account, and just want the job done.
Help!!
Thanks!
David

Hi David, you say you were able to upgrade from a suite to an individual product?
Not sure how, because Adobe says that's not possible to do – see:
Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual CS component?
If so, then what they say may be true and that could affect your eligibility to transfer the product.
As for solutions, it's no longer possible to upgrade from CS3 to CS6, but it is still possible to upgrade from CS3 to CC.

CS3 upgrade to CS6, upgrade requires CS5 serial number.

I purchased the CS6 upgrade from CS3 on the 12/31/12 offer expiration date. I received the upgrade box and it indicates that I must have a valid serial number for the CS5 verision. Can I install this upgrade?

check to see if you're eligible to upgrade from whatever cs3 program you have: http://www.adobe.com/products/creativesuite/upgradeinfo.edu.html

I have CS3 and the CS6 upgrade on my PC and want to load it on my laptop for travel. Can I?

I have CS3 and the CS6 upgrade on my PC and want to load it on my laptop for travel. Can I?

Yes, you are allowed to have the applications installed on two machines. The restriction being that the application(s) can be used at the same time on both machines.
You do not need to install CS3 if you prefer not to. You should only need the serial number from it in order to get CS6 activated.

Dreamweaver CS6 setup problems

I recently upgraded from CS3 to CS6 and are having some minor issues with setting up a site as well as with certain views.
Site Setup: (first I will explain how I use DW)
I keep all of my customer and my own company sites on an external USB drive in folders named [#Customer sites] and [#Company Sites] respectively. The naming convention is really there just to keep these at the top of the directory listing as access them frequently (the # symbol has never caused any issues with CS3 or previous versions by the way).   I do not ever connect to a remote server nor use any of the built in FTP features in DW as I find they too easily corrupt live websites with the check in/check out feature. So, each website runs 100% on my local computer (with connections to remote DB servers if necessary). I have Win7 Ultimate with IIS installed and running and localhost brings me to the IIS7 page as expected (so we can dispel any issues with IIS). I always set up my testing server to be Local/Network and preview in browser has always worked in the past with no issues. AS far as moving content to the live servers, I have and always will use a separate FTP client for that (never let DW anywhere near FTP)
1) The first thing I noticed after setting up a site is that moving files around (images, CSS, js files), DW will not update any of the links in base files like contact, index, etc. I have removed, re-setup over and over and still no luck here. I do get the prompt to update but it only ask to update links in [ / ] with no file names. This is one of the primary reasons I use DW is that I can update links throughout an entire site but CS6 is not working for me here.
2) Next thing I noticed is that for whatever reason I cannot get 'Live' view to work on even the simplest of web pages. I get a message that states: "Dreamweaver could load the file "M:\". The system reported the error: M:\ contains an incorrect path..".   Again, I have re-checked the setup, the paths in the site definition and all are pointed to the correct location.
I built a simple Fluid Grid page to test feature... here are the relevant site definition settings:
Site name: FluidTest
Local Site Folder: M:\#COMPANY SITES\FluidTest\
Server name: Local
Connect using: Local/Network
Server Folder: M:\#COMPANY SITES\FluidTest
Web URL: http://localhost/fluidtest
Note that I was able to get the Preview in a Browser feature to work once I created a virtual directory under the 'Default Web Site' in IIS but cannot get this to work when I just create it as a new website. Seems localhost only wants to run under the Default website.   Thought about manually turning sites on and off in IIS but should not need to do this with Win7 as IIS is supposed to be able to handle multiple websites. I will likely figure out a work around this annoyance.... just though I would mention it as it is somewhat in context.
Fluid Grid Layout annoyance:
I am sure I am missing a setting somewhere but after creating my simple FluidTest website, I cannot see the Pink Columns in the Grid layout. After uninstalling CS6, removing all traces of Adobe, and re-installing CS6 I still have this issue. I have enable all the Visual Aid settings [ View --> Visual Aids ] and still the Pink Column grid is not visible in any of the layouts for mobile, tablet, or Desktop. Anyone with a solution, please enlighten me.

I know you've used it in the past, but that # symbol is pretty suspicious to me.
Generally speaking DW, and the internet, hate special characters in file paths. Have you tried without it yet?
If you have, and it still doesn't work, I'd reinstall using the Cleaner Tool...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Adobe can be contacted here: Contact Customer Care
Depending on the time of day, and availability, you may or may not get a Chat feature after narrowing down your question's category and clicking on the blue "Still Need Help" button. You should see a location specific phone number no matter what, once you've gotten to the big blue button mentioned above.

Unable to enter serial number for Master Collection CS6 Upgrade

I recently purchased a Master Collection CS6 upgrade (from 5.5). My CS6 serial number was correctly recognised but it said it couldn't find any software eligible for the upgrade despite Master Collection CS5.5 being installed on my PC (running Windows 7 Ultimate). The screen to enter the serial number of the eligible software doesn't have Master Collection CS5.5 in the drop-down, only CS5. Using that option with my CS5.5 serial number doesn't work. I got no response to a case opened on the support site.
In order to install the CS6 software, I then installed it as a trial version. I now get reminders that I only have x days to go but there is no option to enter my serial number. I assume it thinks I've got a trial version of Creative Cloud.
Adobe Support keep closing cases raised on the spurious grounds that I haven't responded. It is they that are not responding! Anyone able to help?
Thanks in anticipation.

if the serial number has been used, you won't be able to use that serial and that's the only thing you purchased.
the installation files are free:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Bridge cs5 camera raw 6.5 to 6.5 and new bridge cs6 preview problem

Hi,
when i actualize camera raw from 6.5 to 6.6 the preview can`t give me right preview after 1 adjustment in camera raw.Image apears like when we open it in camera raw and it last few seconds with the yellow exclamation mark.
Months ago the only solution i found after several instals was to turn back to camera raw 6.5.
Now im trying beta bridge cs6 and problem come back for me again.
I use Nikon D3x with 14 bits ~49MB .nef files in Windows 7 64 bits.
Is any one have same problem?And why only in 6.6 (and new camera raw 7.0) and not in 6.5?
Thanks
Arménio Teixeira

Frau S aus B wrote:
I use Bridge CS5 with camera raw 6.7.1 in combibnation with a canon 6D and a canon 5D Mark2. The raw files from the 5D are shown in bridge, the raw files from the 6D are not. There is just an icon. The camera raw add-on is the latest usable update for Windows, the canon 6d is listed as compatible. Has anyone an idea what to do?
The Canon 6D id NOT supported by ACR 6.7.1. It was supported for the very first time in ACR 7.3 whch requires CS6 to run.
Therefore you will never be able to open raw CR2 files from the 6D directly in CS5.
If you do not plan on upgrading, you can download the free, stand-alone Adobe DNG Converter 8.3 (always use the latest version, it's not tied to your version of Photoshop at all), install it like any other application and then run it on each batch of CR2 files to convert them to raw DNG files that you can then open in your version of Photoshop and ACR.

CS3 CS6 upgrade problem

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