CS3 Deactivation and Activation on new computer

I just got a new computer and want to add my Photoshop CS3 to the computer. When I try to activate, it tells me I have too many activations. I had it installed on two computers (as there are two activations allowed) so I tried the following 
I tried to deactivate CS3 on my old computer but the option to "deactivate" is not under the help menu.
I tried uninstalling CS3 on the other computer that Photoshop was installed on
I tried the chat feature through Customer care and they told me my serial number was invalidMy computer was replaced under warranty last November (2013) and I re-installed CS3 with the same serial number I provided to the chat support and had no problems so I know it's a valid serial number
The individual on chat told me: "you need to have the invoice receipt of the software so that we can check and provide you a new CS3 serial number for the software."
The software was purchased on ebay in 2009 so I do not have an "invoice receipt"
I had no reason to request an invoice receipt in 2009 as I have had no problems with the program or installing/re-installing the program on new computers... until now...
Can anyone help me get CS3 working on my new computer?

This is a forum where users like yourself help troubleshoot problems and give advice on how to do something in the program. We have no authority on activation nor can we hand out serial numbers. In short, we are not Adobe employees.
Buying Photoshop off Ebay is one big red flag. Chances are you purchased one where the same serial number was passed around until Adobe cancelled it. You did not register it with Adobe when you first bought it, so they don't know who you are. No receipt, no proof that you owned it. You can look into your Ebay account and see if there is a record of the sale in your history. Then you can email the seller for a receipt.
That's the best i can recommend,
Gene

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