CS3 deactivation missing

How can I move CS3 Design Standard license to another computer? There should be choice for deactivation in the help menu but it is missing.

Paul McNicol wrote:
I have left it on line for four hours this morning, and the deactivation option is still not visible. The Help menu still looks exactly the same as in my first post. I've attached a screenprint to this post, in case it jogs anyone's memory of something.
A possibly-relevant point is that the PC I am trying to do this on is NOT actually the selfsame PC where the licence was originally installed - it is another of the same make and model, on which I have installed a Ghost image of the original one. The original one was recycled to another user (without the Photoshop software) and I don't know where it is now. Does this licencing function check the MAC address or the Hard Drive or mobo ID or anything like that? The software is fully operational on this ghosted PC so it has not "noticed" anything wrong as far as I can tell.
Do I need to try and hunt down the actual original hardware?
Now you've changed the whole scenario.
Yes, the activation is tied to the hard drive where the software was installed!
Interesting that the ghosted version thinks it's legal!
BTW, it's better to post JPG screen shots via the little camera icon in the message box.

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"Premiere Pro CS3" is missing some codecs!

Hi!
First of all, thanks for stoping by and read my post.
It's me first time ever using Premiere Pro CS3. I tried to some basic video editing on it, but I cannot hear any sound coming out of my laptop speakers; when i import the video clips. Even tho, I can hear them with "Windows Media Player". So, I investigated a bit and I did some of the things adviced by Adobe's knowledgebase thing.
And, I came up with a paper saying to download "MediaInfo" and "GSpot" to find out the codecs of the "mpg" files. Here is a report i made with the information given by those programs:
DVD "VOB" format
Format: MPEG-PS
MPEG-2 Program Stream << { 1 vid, 1 aud }
Sys Bitrate: 10080 kb/s VBR
Bit rate mode                    : Variable
bit rate                 : 5 899 Kbps or 5 324 Kbps
Nominal bit rate                 : 9 100 Kbps
Width                            : 720 pixels
Height                           : 480 pixels
Display aspect ratio             : 16/9
Frame rate                       : 29.970 fps
Standard                         : NTSC
Colorimetry                      : 4:2:0
Scan type                        : Interlaced
Scan order                       : Top Field First
Codec(s) are Installed
Audio
ID                               : 128 (0x80)
Format                           : AC-3
Format/Info                      : Audio Coding 3 (AC3)
Bit rate mode                    : Constant
Bit rate                         : 256 Kbps
Channel(s)                       : 2 channels
Channel positions                : L R
Sampling rate                    : 48.0 KHz
Resumen:
0xbd[0x80]:48000Hz 256 kb/s tot , stereo (2/0)
Codec(s) Installed
Missing:
DSH FmtTag: 0x00ff    "MainConcept (Adobe2) AAC Decoder" {214CD0D1-FC06-41B1-8BB8-84DA4CFB17D9} 0x00600000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2daac.ax"
DSH Video "MainConcept (Adobe2) H.264/AVC Decoder" {FF890B41-A4C5-4B19-87CF-65D86EC12F1C} 0x00600000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2dsh264.ax"
DSH MPEG1Packet "MainConcept (Adobe2) MPEG Audio Decoder" {25AD5730-4DE0-4CF8-952A-2AEF53AC4321} 0x005fffff ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2mcdsmpeg.ax"
DSH MPEG1Packet "MainConcept (Adobe2) MPEG Video Decoder" {25AD5740-4DE0-4CF8-952A-2AEF53AC4321} 0x005fffff ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2mcdsmpeg.ax"
DSH MPEG1System "MainConcept (Adobe2) MPEG Splitter" {25AD5720-4DE0-4CF8-952A-2AEF53AC4321} 0x005fffff ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2mcspmpeg.ax"
DSH Video "MainConcept (Adobe2) MPEG Encoder" {25AD5750-4DE0-4CF8-952A-2AEF53AC4321} 0x00200000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2mcesmpeg.ax"
DSH YV12 "MainConcept (Adobe2) H.264 Encoder" {FF890B51-A4C5-4B19-87CF-65D86EC12F1C} 0x00200000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2esh264.ax"
DSH RGB24 "MainConcept (Adobe2) MPEG Video Encoder" {25AD5760-4DE0-4CF8-952A-2AEF53AC4321} 0x00200000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2mcevmpeg.ax"
DSH PCM "MainConcept (Adobe2) MPEG Audio Encoder" {25AD5770-4DE0-4CF8-952A-2AEF53AC4321} 0x00200000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2mceampeg.ax"
DSH MPEG1Video "MainConcept (Adobe2) MPEG Multiplexer" {25AD5780-4DE0-4CF8-952A-2AEF53AC4321} 0x00200000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2mcmuxmpeg.ax"
DSH RGB24 "MainConcept (Adobe2) H.264/AVC Video Encoder" {FF890B61-A4C5-4B19-87CF-65D86EC12F1C} 0x00200000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2evh264.ax"
DSH PCM "MainConcept (Adobe2) AAC Encoder" {866DFE40-5582-4FA6-B4BC-665781A007E6} 0x00100000 ** File Missing: "C:\Program Files\Adobe\Adobe Premiere Pro CS3\ad2eaac.a
As you can see "Premiere Pro CS3" is missing some codecs, so my question is where can I download those?
I forgot to tell you, that I use a HP laptop Dual core Intel processor with Win Vista Home 2 GB of RAM and 160 GB of HD
Thanks in advance
P.S. I am attaching the Diagdx.txt, even tho I don't think has to necesary
P.S. 2. I just saw another post similar to this one, but it doesn't tell you how to make "Premiere Pro" get the audio to work in my clips and finished project

Most good file converters can handle Video and Audio. If you are having issues with the Audio, both Audition and SoundBooth can convert to almost anything and any sample rate and bit depth.
Here's a LINK to the PrPro Wiki. There are links to various aspects of conversion there.
Now, remember that when working FROM MPEG-2 and also AC3, the files are compressed to begin with. Quality will suffer, and there is only one way around that - go back to the original source files. If not possible, then you have to determine if the quality has suffered too much.
Good luck,
Hunt

Adobe CS3 deactivation limits

I am quoting a very interesting article from Macfixit. May be of use to quite a few CS3 users
Adobe CS3 deactivation limits
Adobe's Creative Suite 3 imposes a limit of 20 deactivations per license. This is causing problems for users of cloned backups. MacFixIt reader Dee Dee Martin writes:
"I always try to remember to deactivate Adobe CS3 before cloning a backup, but yesterday (along with numerous other times) I forgot so I booted up from my clone, ran Photoshop and tried to deactivate. I got a big dialog box saying "Deactivation Failed" error code 194:14, call Adobe tech support.
"I was told there is a limit (21 times) that I could deactivate CS3 and I had reached that limit. Adobe made a 'one time exception' and restored my activation count (yes Adobe tracks this stuff), but I would have to completely erase CS3 (using level 3 of their CS3Clean script) obliterating all prefs, settings, tools, printer profiles etc."
There doesn't seem to be a workable solution for this issue at present.

Actually I did use the phone number on the program's notice screen. The auto system of coarse would not work as I had 2 activations going on the software. (One of which was on the old hard drive from broken system. So, there was no way to de-activate that instance without hours of fun with hardware.)
My "error" was not realizing that the installed CS3 products are essentially tied the the hard drive on which they are installed. Actually a combination of the hard drive and motherboard, etc.
I had cloned the old hard drive's partitions to my new hard drive. All attached to the new motherboard. So it was all effectively the same OS system. Even the XP system did not require reactivation. (Though this was probably because about 2 weeks earlier XP had prompted for reactivation when I moved my boot hard drive to IDE channel 2 as IDE channel 1 had failed on the old motherboard.)
I suppose I could have dug the case out from under my desk. Detached the new hard drive, re-attach the old drive and booted. Then spend an hour loading drivers and updates to XP in order to connect to the internet and deactivate Photoshop and Illustrator on the old hard drive. Turns out that might have been faster than my call to Adobe turned out to be.
Of coarse this fun all started over the weekend when I had time to do the hardware changes. I had effectively been nursing the half dead motherboard for 2 weeks before I had a free weekend to do the hardware swap in the first place. Hadn't occurred to me that the CS3 installs would need reactivation as it was the same OS license and installation just moved to new hard drive and motherboard, or I would would have deactivated first.
Adobe's activation screen/notice required action within 6 or 7 days, not 30. I of coarse could have just fired up my laptop and de-activated it. But, then I would still have an instance that could not be de-activated from my end. Adobe had to do the de-activation on their end.
My thoughts on a better activation system. Tie it to the OS instance, not to hardware. Does that mean a savvy user could bypass. Sure. But, users of pirated software are bypassing already with less trouble.
Activation limits: they violate the basic Adobe user license agreement. The way that agreement reads, there should be no reason a user could not swap their second installed instance between a home computer and laptop multiple times a week.
Such a scenario is not that far fetched. An independent graphic artist could easily have an office, and home computer. But, occasionally need to work on the road with a laptop. Should he have to have 2 licenses to switch between his occasional use of his home computer and laptop? Adobe's activation limits say yes, although the the license effectively says no, one license covers that usage. Section 2.4 of license does not say "personal use" it says "exclusive use".
From Photoshop CS3 license:
"2.4 Portable or Home Computer Use. Subject to the important restrictions set forth in Section 2.5 below, the primary user of the Computer on which the Software is installed (“Primary User”) may install a second copy of the Software for his or her exclusive use on either a portable Computer or a Computer located at his or her home, provided that the Software on the portable or home Computer is not used at the same time as the Software on the primary Computer. You may be required to contact Adobe in order to make a second copy."
Frankly I have done just that over the years with earlier versions (AI8, PS 6). Had a primary workstation at the office. Had one at home that I used occasionally for business "midnight calls" and for practice/trying new features, etc. But, also as the same primary user I had the software on a laptop so that I could work remotely on my occasional road trips, vacations, etc. There was never anyone using the software other than myself. But, it was on all 3 computers.
I don't see where that violates the words or spirit of section 2.4 of the license agreement (CS3).
Earlier license for Photoshop 6, effectively stated the same:
"2.4. Home Use. You, as the primary user of the computer on which the Software is installed, may also install the Software on one of your home computers. However, the Software may not be used on your home computer at the same time the Software on the primary computer is being used."
Not using concurrently is understood.
Enough said for now.

CS3: Fonts missing even though installed in Windows\Fonts

Fonts are "missing" when opening a CS2 Indesign document in InDesign CS3.
For example, a document uses Adobe Caslon Pro Bold. Under InD CS2, this font was located in Program Files\Common Files\Adobe\Fonts. That directory is now empty (except for some additional fonts that weren't part of CS2). I guess uninstalling CS2 cleaned out this directory.
When opening the document in CS3, I get a message about a missing font. The only available Caslon face is "Regular".
There are 5 Adobe Caslon faces installed in Windows\Fonts (regular, bold, italic, bold italic, semibold, semibold italic). But CS3 doesn't recognize anything but "regular".
I had made backup copies of all Adobe fonts that I had installed with CS2, so I copied those backups to Program Files\Common Files\Adobe\Fonts. Now InD CS3 finds them.
Has anyone else had this problem? What is the solution? I have re-installed CS3 but this doesn't fix it.

First up, ATM. ATM4.0 (Light or Deluxe) is not supported under W2K or XP and should be uninstalled. After that, the 4.1.2 patch should be run, which just edits the registry, since removing ATM leaves Windows unable to install Type 1 fonts. Uninstalling ATM4.1 on any Windows platform prior to Vista (which it's not supported under) causes PFM files to be left unassociated with the system font applet preview page. The patch fixes that too. These are the only problems with having ATM on XP and they're usually easily fixed.
My first step would be to remove ATM because you're running an unsupported version.
> I did not try the current "light ATM" release because the release text on the Adobe site did not suggest the necessity to upgrade.
Well, that version of ATM will not state anywhere that it supports XP (given that it predates XP), so the prudent course would be not to install unsupported software until you're sure it will do no harm. And entering the terms "ATM" and "XP" into Adobe's search engine quickly turns up advice not to install any version prior to 4.1.
> Is there any reason one should only use OT fonts in ID?
If you're working cross-platform (as you are), then OT is definitely the preferred option, but ID can utilise Type 1 and TrueType fonts with no problems.
I have most of the BT Futura fonts you listed, though I only have the T1 versions to hand, though I could dig out the TT ones and might. But there are a couple I'm not clear on from your list: BT (do you mean you have BT Regular or Roman and BT Book installed and accessible in FrameMaker?); Medium/Extra Bold Cond (is this medium condensed and extra bold condensed, because you have also listed MdCn BT?); TMed (what's the full name of this?).
Apart from those three, all the fonts showed up in ID, once I had deactivated the TT versions that came with Windows. Most were listed as variants under Futura BT, including the roman of LtCn BT and MdCn BT. The last two fonts showed up as separate entries in the font list, but only the itals variant, as you saw.
There is a bug in ID that leaves it sometimes unable to distinguish between regular and book weights, but the issue here seems to me to be one of strange style links in the BT fonts, not anything to do with ID.
To summarise, remove ATM, check you don't have the Windows TT versions active, and then check all the variant drop-down menus. Then report back here.

CS3 ILLUST Missing required plugins BRS Pencil Tool ExpandS

Have installed a demo disk for CS3 that came from Adobe.
Illustrator doesn't work!
Get the message..."Missing required plugins BRS Pencil Tool ExpandS"
I found this link but it was for "BRS Pencil Tool Pathfinder Suite"
http://kb.adobe.com/selfservice/viewContent.do?externalId=331889&sliceId=2
any info on this!

Not sure it exactly the same (this mentions CS2/3) but...
http://helpx.adobe.com/illustrator/kb/error-missing-required-plugins-brs.html

Adobe CS3 deactivation, computers re-installed without CS3 deactivation, how to reset licence key?

Need help, we have CS3 Design standard licences, that have not deactivated just reinstalled computers and now I'm unable to active CS3. The maximum number of activations allowed for this copy of Adobe Design Suite standard CS3 has been reached. How can I deactivate or re-use my licences? Where I need to contact, I don't want to call, wait many hours on the phone by lottery of support competence.

Contact support by web chat or phone.
Contact Customer Care
Mylenium

Getting Photoshop CS3 deactivated to re-install

We've had Photoshop CS3 running on two machines successfully for several years, one of the PCs was updated to Windows 7 yesterday but we couldn't find a 'Deactivation' option either. Support today claim the serial number is not valid and will do nothing further to assist us without proof of purchase which to no avail we can not find, the member of staff who made the purchase no longer works for us so we're not even 100% where we purchased it from but as far as I can tell from the packaging it's a Genuine Retail version which we had no problems installing when first done or in a subsequent install following a previous machine upgrade.
Unable to find the invoice I was looking into the monthly Photoshop CC subscription and noticed the two prices for existing customers and new and to my suprise when I enter our serial number to verify as an existing customer up pops 'Congratulations, your eligible' or words to that effect. So how can customer support claim the serial is invalid if its eligible as an existing customer?

If you really need that deactivation. Insert your DVD-rom and you should have a repair option. Repair it and the Deactivate should be visible. I've tried that on Acrobat Pro when "deactivate" was dimmed out, it should also work on Photoshop'
Uninstall/reinstall from Software and Programs in the Control Panel should do the same thing on your old setup if you do not see repair.
I'm not sure since it's been awhile, but the uninstall from the Control Panel might have a repair choice.
Gene

JVC GY-HM100U + .Mov + Premier Pro CS3 = "Codec missing or unavailable"?

Is it possible to shoot in quicktime mode on the JVC GY-HM100U and edit the files in Premiere CS3 for PC? If so, how?
I keep getting the "Codec missing or unavailable" message.
Thank you for your help!

Another program I like for doing some video/audio sleuthing is MediaInfo. It's not as powerful as GSpot (I mean... what is?) but it formats the data in a fashion that I think makes it a little more readily usable. It works with just about every kind of video and audio file I've ever thrown at it, and is regularly updated.
I don't know the camera, unfortunately, so I'm merely going on what that post I linked to suggested. I had just recalled someone mentioning a JVC (*coughjunkvideocrapcough*) camcorder a couple of days ago...
PS: just teasing about the JVC thing...

CS3 deactivation issue

Hey, I cant deactivation CS3 and re-install it to new win7 PC. Old pc was running XP I try deactivate in use Help and Deactivate drop box, "It is not there", also tried uninstall it from old XP, After install it on window 7 it said too many are activate. I also called Adobe and web chat. they ask me do a form.
IT guy

Contact support again. This is nothing that can be handled on the forum. Only they have access to the database.
Mylenium

CS3 - Audio missing only in timeline (but not in bins)

Hello,
I recent worked on a project that needs some re-edits. However, in the timeline, the audio is missing but in the project bin, the clips play fine (in the prview monitor).
The timeline does have all my edits, including my custome levels... just the waveform is blank so I am guessing that Premiere dump teh audio in teh timeline.
Is there a way to reload the clip in the timeline while keeping my audio levels?
I did reset the prefs, did reboots, etc... I am using Windows Vista 64bit, Premiere Pro CS3. I am usuing a Dual Xeons (4 cores total) with 8Gbs of ram. As far as I can tell, I have the latest drivers, updates, but just some bad luck I guess...
Any help is appreciated.
Mark

Perhaps:
FAQ:Why is there no wave form on the timeline?
Cheers
Eddie
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Opening a PDF in AI CS3 font missing

I have old Interleaf created PDF's that I open in Illustrator that are missing the font PSOwstdutch, I've searched online and can't find the font anywhere. When AI changes the font to Arial, I get garbage instead of letters.
Any help would be great.
Thanks,
Karleen

when i openning illustrator file in my computer i can see the error messeage like under that "Missing Double-Byte fonts have been substituted with the default font".

InDesgin CS3 -- Font Missing alert is not working

I just noticed that my Missing Fonts alert isn't coming up anymore when I open an InDesign file with missing fonts. (I haven't made any system changes recently.) I searched the archives and found a similar problem. The solution was: "deleting the USER pref folder fixed the problem."
Could someone tell me SPECIFICALLY which file or folder to delete. Or any other possible solutions. Thanks.

Object model has some changes in CS5.
So use the below code in top of your script.
app.scriptPreferences.version = 6.0;

CS3, Vista, Missing Duotones Presets

Hi,
I am using CS3 and Vista. I am trying to use the presets for duotones.
I go Image | Mode | Duotone | Load...and get nothing. The Duotones folder is empty. A quick search of the internet suggests that the files have been moved. So I searched my pc for *.ado and got nothing. No files.
Any advice?
Best regards,
Kevin

Kevin, I just loaded CS3 on my computer running Windows XP, and had the same problem. PS 'looked' but couldn't 'see' the presets loaded in the folder, C:\Program Files\Adobe\Adobe Photoshop CS3\Presets\Duotones. (I checked and confirmed that the .ado duotone presets files are there.)
To fix this, from the duotone menu, I went to Load, then backed all the way out of the folders, to My Computer, then when back in to the above folder, and wow, PS saw that the duotone presets are there. I closed the file, opened another and converted to Duotone, and PS is still seeing that presets.
In other words, the Duotone preset folder is not empty, you just have to coax PS in to seeing the preset files.
Best, David

CS3 deactivation

hello,
i own cs3 design premium and got a new macbook pro just recently. now, i reinstalled the cs3 bundle on the new machine and want to deactivate the software on my old powerbook before removing the software there, because i've read that this is the proper way to do it.
only, there seems to be no way to deactivate my cs3 installation on the old machine - there's no "deactivate"-option in my "help"-menu in either cs3 application, as i guess there should be. in acrobat there is an "activate/deactivate" option in the help menu but it's all greyed out... maybe that's because my design premium bundle came with a volume license serial number? i also didn't have to activate it.
i just would like to know if it's alright then to just delete the software from the old machine without wasting a license...
thanks,
philipp

Mr. Brunner,
Yes, it is ok to delete the software from the old machine. Volume license distributions of Adobe software currently do not enforce activation/de-activation. Thank you for your voluntary concern and support!
Respectfully,
-Marcel

CS3 Deactivation and Activation on new computer

I just got a new computer and want to add my Photoshop CS3 to the computer. When I try to activate, it tells me I have too many activations. I had it installed on two computers (as there are two activations allowed) so I tried the following
I tried to deactivate CS3 on my old computer but the option to "deactivate" is not under the help menu.
I tried uninstalling CS3 on the other computer that Photoshop was installed on
I tried the chat feature through Customer care and they told me my serial number was invalidMy computer was replaced under warranty last November (2013) and I re-installed CS3 with the same serial number I provided to the chat support and had no problems so I know it's a valid serial number
The individual on chat told me: "you need to have the invoice receipt of the software so that we can check and provide you a new CS3 serial number for the software."
The software was purchased on ebay in 2009 so I do not have an "invoice receipt"
I had no reason to request an invoice receipt in 2009 as I have had no problems with the program or installing/re-installing the program on new computers... until now...
Can anyone help me get CS3 working on my new computer?

This is a forum where users like yourself help troubleshoot problems and give advice on how to do something in the program. We have no authority on activation nor can we hand out serial numbers. In short, we are not Adobe employees.
Buying Photoshop off Ebay is one big red flag. Chances are you purchased one where the same serial number was passed around until Adobe cancelled it. You did not register it with Adobe when you first bought it, so they don't know who you are. No receipt, no proof that you owned it. You can look into your Ebay account and see if there is a record of the sale in your history. Then you can email the seller for a receipt.
That's the best i can recommend,
Gene

CS3 deactivation missing

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