CS3 Design Premium deactivate nightmare?

Question

Hi - I was having error messages coming up in DW and my instructor suggested I reinstall everything. I did so and came up with a message saying there were install 40 errors and below that were 3 explanations bulleted with X marks. I could live with this if it meant those error were fixed, but that was not the case,  so I decided to remove everything and reinstall. Doing so, I read the deactivation info and determined because I was not going to reinstall this on another box I didn't have to deactivate. Now I cannot reinstal. I go to instal from my CS3 disks and the screen blips a couple of times and nothing else happens. How can I reinstall from my disks again? I have my coupon code and license #.  I'm on Window XP. Thanks in advance. Didn't know where else on the forum to post, plz redirect this if it is posted in the wrong place. No - didn't take screen shots of the error messages.

Answer 1

I called Adobe last night after emailing Adobe Student Licensing on Friday. The email response provided the wrong 800 number. I was on the phone for approx 50 minutes, half of them waiting for someone to discuss the problem. I talked to 5 men with strong accents; I'm not passing judgment, such is the global experience, its just that it can be hard to understand and be understood in return.
Each new person needed my customer number (didn't know it until talking to person 2) and application type, each one asked for the nature of my problem which was, I cannot do a simple reinstall of CS3.
Person 5 seemed to finally get it and did a fine job of lettiing me know the problem did not lie in the fact that I didn't deactivate when I removed the app. Can't recount his explanation, but is seemed plausible.
So I'm put on hold for the umpteenth time and he comes back to tell me since Adobe is now in CS4 they no longer support CS3 and I'll need to pay $39 to talk to ANOTHER tech (oh joy!) or take advantage of Adobe's trouble shooting site, ie, go hunting for a solution.
I got a bit heated yet tried not to make it a personal issue between "Clark" and me telling him the 4 people before him all knew what version I was using as they kept transferring me laterally on techy cubicle farm. I asked to speak to his supervisor. On hold again. I again insisted, on hold again. He came back with telling me to look specifically at Adobe CS3Clean Script: http://www.adobe.com/support/contact/cs3clean.html?promoid=DTEHM
Yup, 5 people and 50 minutes of wrangling and then I had to choke the last guy to fess up a possible solution. I'll try it tonight, had to make sure my PC was backed up and thrice blessed with electronic holy water before commencing.  I'm not happy with this "support" experience (no one cares anyway), however if this works this will become a minor bump in the road.
Now I read the 'read me' file and the first step is to deactivate, which I did not. CS3 is still listed in the Add/Remove file taking up .05MBs on my laptop.This is script is also written for prerelease and public beta testers. I bought my DVD set app ready to install.
Wish me luck. I'm no technoweenie - I hope this works.
If you or others have used this before, any info you can share that might be of help is appreciated.