CS3 DW crashes at start

While doing a Vista compatibility check on DW CS3 using MS
Compatibility
Tool; DW now crashes at startup. Initially DW would seem to
start and
would show up in Task Manager as running; but would not be
running. I
shut DW down from the TM and then restarted DW while watching
TM. Both
DM and a service DkService.exe started simultaneously and
stopped when
DW now longer showed CPU usage.
I did a reinstall/repair from the CD; but, now when I
attempted to start
DW I received two error messages:
1. App Error: The app failed to initialize properly
(0xc0000142).
Terminate, OK. I terminated.
2. Next I got two (2) "Critical Stop" sounds and a MS Visual
C++ Runtime
Library: Runtime Error Program <path to DW.exe>. This
app has requested
the Runtime to terminate in an unusual way.
Does anyone have any suggestions on how to make this all
O.K.? :-}
Howard

What version of Windows and what are the other machine specs?
Nancy
"Atnace" <[email protected]> wrote in
message
news:glg9et$ql1$[email protected]..
> Just purchased Dreamweaver cs4, but it crashes at start
up. The loader
> appears,
> but nothing more...
>
http://i39.tinypic.com/21dgzdi.jpg
<- Program stops responding. Anyone
> have
> any clue what I can do to fix it?
>
> I've tried reinstalling it, and I haven't got any adobe
trials, so I don't
> see
> why there's a problem. Anyone got a clue?
>
> I've got Acer 5920, and it runs photoshop and flash
perfectly..
>

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    1   libSystem.B.dylib             0x974a1fa8 _pthread_wqthread + 941
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    0x3cdb000 -  0x3e9affe +aif_ogl ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
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    0x9747b000 - 0x97622ff7  libSystem.B.dylib 125.2.1 (compatibility 1.0.0) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
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    0x97631000 - 0x97649ff7  com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
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    0x9901f000 - 0x9902aff7  libGL.dylib ??? (???) <48405993-0AE9-292B-6705-C3525528682A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
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    steve

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    3   libsystem_c.dylib                       0x00007fff857529bf __assert_rtn + 321
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    16  com.apple.CoreGraphics                  0x00007fff8c44a5d4 pdf_page_draw_in_context + 89
    17  com.apple.CoreGraphics                  0x00007fff8c44a574 CGContextDrawPDFPage + 57
    18  com.apple.ImageIO.framework             0x00007fff876334d8 decodePDF + 2798
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    20  com.apple.ImageIO.framework             0x00007fff875f9d04 ImageProviderCopyImageBlockSetCallback + 466
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    32  com.apple.iTunes                        0x000000010e9e68ee 0x10e667000 + 3668206
    33  com.apple.iTunes                        0x000000010f1482c0 0x10e667000 + 11408064
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    38  com.apple.iTunes                        0x000000010f1652b3 0x10e667000 + 11526835
    39  com.apple.iTunes                        0x000000010ecf3b8b 0x10e667000 + 6867851
    40  com.apple.iTunes                        0x000000010ecf35e5 0x10e667000 + 6866405
    41  com.apple.iTunes                        0x000000010ecf4d41 0x10e667000 + 6872385
    42  com.apple.iTunes                        0x000000010e6799bc 0x10e667000 + 76220
    43  com.apple.iTunes                        0x000000010e8d8e41 0x10e667000 + 2563649
    44  com.apple.iTunes                        0x000000010e8d8d83 0x10e667000 + 2563459
    45  com.apple.iTunes                        0x000000010e8d8cbb 0x10e667000 + 2563259
    46  com.apple.CoreFoundation                0x00007fff8a36ee0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
    47  com.apple.CoreFoundation                0x00007fff8a262a6d _CFXNotificationPost + 2893
    48  com.apple.Foundation                    0x00007fff8c0017ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
    49  com.apple.AppKit                        0x00007fff85e6ccf9 -[NSApplication _postDidFinishNotification] + 289
    50  com.apple.AppKit                        0x00007fff85e59519 -[NSApplication finishLaunching] + 2147
    51  com.apple.AppKit                        0x00007fff85e58983 -[NSApplication run] + 128
    52  com.apple.iTunes                        0x000000010ef73212 0x10e667000 + 9486866
    53  com.apple.iTunes                        0x000000010e9f7934 0x10e667000 + 3737908
    Thread 1:: Dispatch queue: com.apple.root.default-priority
    0   libsystem_kernel.dylib                  0x00007fff8a792a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a791d18 mach_msg + 64
    2   com.apple.CoreFoundation                0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation                0x00007fff8a2c2779 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation                0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309
    5   com.apple.CoreFoundation                0x00007fff8a377811 CFRunLoopRun + 97
    6   com.apple.mobiledevice                  0x00000001180cc701 __thr_AMRegisterForCallbacks + 217
    7   libdispatch.dylib                       0x00007fff8cd2f2ad _dispatch_client_callout + 8
    8   libdispatch.dylib                       0x00007fff8cd3109e _dispatch_root_queue_drain + 326
    9   libdispatch.dylib                       0x00007fff8cd32193 _dispatch_worker_thread2 + 40
    10  libsystem_pthread.dylib                 0x00007fff8d3e8ef8 _pthread_wqthread + 314
    11  libsystem_pthread.dylib                 0x00007fff8d3ebfb9 start_wqthread + 13
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8a797662 kevent64 + 10
    1   libdispatch.dylib                       0x00007fff8cd3143d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib                       0x00007fff8cd31152 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8a796e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8d3e8f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8d3ebfb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff8a796e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8d3e8f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8d3ebfb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff8a792a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a791d18 mach_msg + 64
    2   com.apple.CoreFoundation                0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation                0x00007fff8a2c2779 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation                0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309
    5   com.apple.CoreFoundation                0x00007fff8a377811 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010e682403 0x10e667000 + 111619
    7   com.apple.iTunes                        0x000000010e66c08d 0x10e667000 + 20621
    8   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    9   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    10  libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff8a796716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8d3e9c3b _pthread_cond_wait + 727
    2   com.apple.iTunes                        0x000000010e66b3cb 0x10e667000 + 17355
    3   com.apple.iTunes                        0x000000010eae1d57 0x10e667000 + 4697431
    4   com.apple.iTunes                        0x000000010eae2486 0x10e667000 + 4699270
    5   com.apple.iTunes                        0x000000010e66c08d 0x10e667000 + 20621
    6   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    7   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    8   libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 7:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib                  0x00007fff8a7969aa __select + 10
    1   com.apple.CoreFoundation                0x00007fff8a30eb83 __CFSocketManager + 867
    2   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    3   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    4   libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff8a792a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a791d18 mach_msg + 64
    2   com.apple.CoreFoundation                0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation                0x00007fff8a2c2779 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation                0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309
    5   com.apple.CoreFoundation                0x00007fff8a377811 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010eb937f0 0x10e667000 + 5425136
    7   com.apple.iTunes                        0x000000010e66c08d 0x10e667000 + 20621
    8   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    9   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    10  libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff8a796e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8d3e8f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8d3ebfb9 start_wqthread + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x00007fff8a792a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a791d18 mach_msg + 64
    2   com.apple.iTunes                        0x000000010e67db50 0x10e667000 + 93008
    3   com.apple.iTunes                        0x000000010e67d8b0 0x10e667000 + 92336
    4   com.apple.iTunes                        0x000000010e67f1e2 0x10e667000 + 98786
    5   com.apple.iTunes                        0x000000010e73a5ae 0x10e667000 + 865710
    6   com.apple.iTunes                        0x000000010e88789b 0x10e667000 + 2230427
    7   com.apple.iTunes                        0x000000010ed24f26 0x10e667000 + 7069478
    8   com.apple.iTunes                        0x000000010eccaa53 0x10e667000 + 6699603
    9   com.apple.iTunes                        0x000000010e68268f 0x10e667000 + 112271
    10  com.apple.iTunes                        0x000000010ecca7cb 0x10e667000 + 6698955
    11  com.apple.iTunes                        0x000000010ecc9d82 0x10e667000 + 6696322
    12  com.apple.iTunes                        0x000000010e66b4b5 0x10e667000 + 17589
    13  libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    14  libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    15  libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff8a792a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a791d18 mach_msg + 64
    2   com.apple.iTunes                        0x000000010e66b483 0x10e667000 + 17539
    3   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    4   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    5   libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 12:
    0   libsystem_kernel.dylib                  0x00007fff8a796716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8d3e9c3b _pthread_cond_wait + 727
    2   com.apple.iTunes                        0x000000010e66b3cb 0x10e667000 + 17355
    3   com.apple.iTunes                        0x000000010e66b325 0x10e667000 + 17189
    4   com.apple.iTunes                        0x000000010e8db2f6 0x10e667000 + 2573046
    5   com.apple.iTunes                        0x000000010e8db2cd 0x10e667000 + 2573005
    6   com.apple.iTunes                        0x000000010e66c08d 0x10e667000 + 20621
    7   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    8   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    9   libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib                  0x00007fff8a792a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a791d18 mach_msg + 64
    2   com.apple.iTunes                        0x000000010e66b483 0x10e667000 + 17539
    3   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    4   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    5   libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib                  0x00007fff8a795e02 __accept + 10
    1   com.apple.iTunes                        0x000000010f2acfbd 0x10e667000 + 12869565
    2   com.apple.iTunes                        0x000000010f293fe3 0x10e667000 + 12767203
    3   com.apple.iTunes                        0x000000010f293f26 0x10e667000 + 12767014
    4   com.apple.iTunes                        0x000000010e66c08d 0x10e667000 + 20621
    5   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 15:
    0   libsystem_kernel.dylib                  0x00007fff8a795e02 __accept + 10
    1   com.apple.iTunes                        0x000000010f2acfbd 0x10e667000 + 12869565
    2   com.apple.iTunes                        0x000000010f293fe3 0x10e667000 + 12767203
    3   com.apple.iTunes                        0x000000010f293f26 0x10e667000 + 12767014
    4   com.apple.iTunes                        0x000000010e66c08d 0x10e667000 + 20621
    5   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 16:
    0   libsystem_kernel.dylib                  0x00007fff8a792a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a791d18 mach_msg + 64
    2   com.apple.CoreFoundation                0x00007fff8a2c3155 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation                0x00007fff8a2c2779 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation                0x00007fff8a2c20b5 CFRunLoopRunSpecific + 309
    5   com.apple.CoreFoundation                0x00007fff8a377811 CFRunLoopRun + 97
    6   com.apple.iTunes                        0x000000010e682403 0x10e667000 + 111619
    7   com.apple.iTunes                        0x000000010e66c08d 0x10e667000 + 20621
    8   libsystem_pthread.dylib                 0x00007fff8d3e7899 _pthread_body + 138
    9   libsystem_pthread.dylib                 0x00007fff8d3e772a _pthread_start + 137
    10  libsystem_pthread.dylib                 0x00007fff8d3ebfc9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff75d7d310  rcx: 0x00007fff51592598  rdx: 0x0000000000000000
      rdi: 0x0000000000000707  rsi: 0x0000000000000006  rbp: 0x00007fff515925c0  rsp: 0x00007fff51592598
       r8: 0x00000000fffff000   r9: 0x0000000000000093  r10: 0x0000000008000000  r11: 0x0000000000000206
      r12: 0x00007fff8c92bfc0  r13: 0x00007fff8c92bf41  r14: 0x0000000000000006  r15: 0x00007fff8c92bfa8
      rip: 0x00007fff8a796866  rfl: 0x0000000000000206  cr2: 0x0000000111098000
    Logical CPU:     0
    Error Code:      0x02000148
    Trap Number:     133
    Binary Images:
           0x10e667000 -        0x10fd11ff7  com.apple.iTunes (11.1.5 - 11.1.5) <3598851A-8792-30BD-861C-7E5BC8C141B1> /Applications/iTunes.app/Contents/MacOS/iTunes
           0x1100f2000 -        0x110172ff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) <2709E6B0-39E2-3D75-92E3-E9F27C307C4A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
           0x1101b4000 -        0x1101dfff7  com.apple.avfoundationcf (2.0 - 138.1) <AB1DD559-FD70-39FE-8AE1-632CCA8040A2> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
           0x110218000 -        0x110536fe7  com.apple.iad.iAdCore (1.0 - 1) <9E8CC242-A900-3BD1-B044-F07F592B9B3D> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
           0x110602000 -        0x110606fff  com.apple.agl (3.2.3 - AGL-3.2.3) <1B85306F-D2BF-3FE3-9915-165237B491EB> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
           0x110614000 -        0x110617fff  com.apple.iPod (1.7 - 20) <9B9FD104-A8EE-3884-8610-B06700AC344E> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
           0x110621000 -        0x11094dff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
           0x110979000 -        0x1109b0ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
           0x1109c2000 -        0x110a98fe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
           0x110aba000 -        0x110afdff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
           0x110d11000 -        0x110d15ffd  com.apple.audio.AppleHDAHALPlugIn (2.6.0 - 2.6.0f1) <82D2F703-F961-3298-B06F-14B772D23C7B> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
           0x110d4c000 -        0x110d52ff7  com.apple.BookKit (1.0.1 - 158) <34C7F87F-63B6-3E53-A7B1-8A6656405F41> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
           0x111484000 -        0x111486ff7  com.apple.textencoding.unicode (2.6 - 2.6) <0EEF0283-1ACA-3147-89B4-B4E014BFEC52> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
           0x111b0e000 -        0x112883fff  com.apple.CoreFP (2.5.16 - 2.5.16) <1C390A93-4187-37E7-8A7E-4417876F069B> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
           0x1153a1000 -        0x1154d5ff7  com.apple.CoreADI (1.34.0 - 1.34.0) <33B6ECA7-680E-3517-A1C1-9785BA022516> /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI
           0x117d49000 -        0x117f1afff  com.apple.audio.units.Components (1.10 - 1.10) <7AB53801-51BD-347E-B267-BCF71C15C023> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
           0x118047000 -        0x118138ff7  com.apple.mobiledevice (710.5 - 710.5) <C250816A-3B97-329D-9F6B-38DACA981CED> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
           0x11819d000 -        0x118393fff  com.apple.audio.codecs.Components (4.0 - 4.0) <604485EE-4446-308F-9460-0A6CE9C2D98C> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
           0x118b98000 -        0x118d19fff  com.apple.AirTrafficHost (351.6 - 351.6) <64B45992-C1BA-35B5-9158-732748DF6B5D> /System/Library/PrivateFrameworks/AirTrafficHost.framework/AirTrafficHost
           0x11984e000 -        0x119a01ffb  libCMaps.A.dylib (599.20.11) <51378607-E6E2-3E1B-8A42-223877465412> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCMaps .A.dylib
        0x7fff60bef000 -     0x7fff60c22817  dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
        0x7fff83d8a000 -     0x7fff83db4ff7  libsandbox.1.dylib (278.11) <9E5654BF-DCD3-3B15-9C63-209B2B2D2803> /usr/lib/libsandbox.1.dylib
        0x7fff83fe6000 -     0x7fff84037ff3  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
        0x7fff8453f000 -     0x7fff8456dff7  com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
        0x7fff845c1000 -     0x7fff845f5fff  libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
        0x7fff84653000 -     0x7fff84660ff0  libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
        0x7fff84661000 -     0x7fff847cfff7  libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
        0x7fff847f6000 -     0x7fff84808fff  com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
        0x7fff84809000 -     0x7fff8495cff7  com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
        0x7fff8495d000 -     0x7fff84a93ff6  com.apple.WebKit (9537 - 9537.74.9) <CA0C0387-8A66-34D4-8B1C-F5CDDBDA76BB> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
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        0x7fff89085000 -     0x7fff890ccfff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff890cd000 -     0x7fff8917dff7  libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
        0x7fff8917e000 -     0x7fff89199ff7  libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
        0x7fff8919a000 -     0x7fff891abff7  libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
        0x7fff891b3000 -     0x7fff891c4ff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
        0x7fff891c5000 -     0x7fff89213ff9  libstdc++.6.dylib (60) <0241E6A4-1368-33BE-950B-D0A175C41F54> /usr/lib/libstdc++.6.dylib
        0x7fff8960c000 -     0x7fff8963bfff  com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
        0x7fff8963c000 -     0x7fff899b3ffa  com.apple.JavaScriptCore (9537 - 9537.74.4) <0942FE6B-3152-30FC-B92A-92A1C29C5295> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
        0x7fff899c1000 -     0x7fff89a14fff  com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
        0x7fff89a15000 -     0x7fff89a7aff5  com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
        0x7fff89a7b000 -     0x7fff89a7dff7  libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
        0x7fff89b15000 -     0x7fff89c44fef  com.apple.MediaControlSender (2.0 - 200.34.4) <FC24EC8D-2E46-3F76-AF63-749F30857B96> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
        0x7fff89c45000 -     0x7fff89c93fff  libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
        0x7fff89c94000 -     0x7fff89ce1ff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
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        0x7fff89f58000 -     0x7fff8a1b9fff  com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
        0x7fff8a1ba000 -     0x7fff8a1fbfff  com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
        0x7fff8a1fc000 -     0x7fff8a219ff7  com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
        0x7fff8a21a000 -     0x7fff8a223ffb  libCGInterfaces.dylib (271) <68EFBEFE-7506-3235-99A2-5B69EDBFD7B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/Resources/libCGInterfaces.dylib
        0x7fff8a224000 -     0x7fff8a229fff  com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff8a252000 -     0x7fff8a437fff  com.apple.CoreFoundation (6.9 - 855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff8a438000 -     0x7fff8a438fff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff8a493000 -     0x7fff8a54bff7  com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
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        0x7fff8a5bc000 -     0x7fff8a5c7fff  libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib
        0x7fff8a5c8000 -     0x7fff8a780ff3  libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
        0x7fff8a781000 -     0x7fff8a79dff7  libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
        0x7fff8a7a8000 -     0x7fff8a879ff1  com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
        0x7fff8a87a000 -     0x7fff8a885fff  libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
        0x7fff8a886000 -     0x7fff8a8aafff  libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
        0x7fff8a8ab000 -     0x7fff8a8cffff  com.apple.quartzfilters (1.8.0 - 1.7.0) <39C08086-9866-372F-9420-81F5689149DF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
        0x7fff8a8d0000 -     0x7fff8a8dafff  libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
        0x7fff8a8db000 -     0x7fff8a8dcfff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
        0x7fff8a8dd000 -     0x7fff8a8e4fff  com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
        0x7fff8a8ea000 -     0x7fff8a929fff  libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff8a92d000 -     0x7fff8a944fff  com.apple.PackageKit.PackageUIKit (3.0 - 332) <419D2A01-3A7A-3EB4-B4E5-55DEEB786572> /System/Library/PrivateFrameworks/PackageKit.framework/Frameworks/PackageUIKit. framework/Versions/A/PackageUIKit
        0x7fff8a947000 -     0x7fff8a963fff  libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
        0x7fff8a964000 -     0x7fff8a971fff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
        0x7fff8a972000 -     0x7fff8a9e5fff  com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
        0x7fff8a9e6000 -     0x7fff8ae19ffb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
        0x7fff8b00b000 -     0x7fff8b01eff7  com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
        0x7fff8b078000 -     0x7fff8b0e5fff  com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
        0x7fff8b110000 -     0x7fff8b111ff7  libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
        0x7fff8b112000 -     0x7fff8b129ff7  com.apple.CFOpenDirectory (10.9 - 173.90.1) <38A25261-C622-3F11-BFD3-7AFFC44D57B8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff8b12a000 -     0x7fff8b133ffb  com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
        0x7fff8b401000 -     0x7fff8b430ff7  com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <404369C0-ED9F-3010-8D2F-BC55285F7808> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
        0x7fff8b431000 -     0x7fff8b490fff  com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
        0x7fff8b491000 -     0x7fff8b49aff3  libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
        0x7fff8b51c000 -     0x7fff8b557fff  com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
        0x7fff8b577000 -     0x7fff8b58fff7  com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff8b590000 -     0x7fff8b598fff  libMatch.1.dylib (19) <021293AB-407D-309A-87F5-8E782F46753E> /usr/lib/libMatch.1.dylib
        0x7fff8b599000 -     0x7fff8b5eafff  com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
        0x7fff8b5eb000 -     0x7fff8b5f3ff7  com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
        0x7fff8b631000 -     0x7fff8b772fff  com.apple.QTKit (7.7.3 - 2826.17) <ADA1EF77-57D2-3E7E-8526-8F0B732C1218> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
        0x7fff8b7f2000 -     0x7fff8b856fff  com.apple.datadetectorscore (5.0 - 354.3) <B92E87D1-2045-3AB2-AE3F-8F948B30518A> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
        0x7fff8b857000 -     0x7fff8b8beff7  com.apple.CoreUtils (2.0 - 200.34.4) <E53B97FE-E067-33F6-A9C1-D4EC2A20FB9F> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
        0x7fff8b9d1000 -     0x7fff8b9d3ff3  libsystem_configuration.dylib (596.13) <B51C8C22-C455-36AC-952D-A319B6545884> /usr/lib/system/libsystem_configuration.dylib
        0x7fff8bd35000 -     0x7fff8bdacfff  com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
        0x7fff8bff4000 -     0x7fff8bffeff7  com.apple.AppSandbox (3.0 - 1) <9F27DC25-C566-3AEF-92D3-DCFE7836916D> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
        0x7fff8bfff000 -     0x7fff8c2fdfff  com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff8c2fe000 -     0x7fff8c30effb  libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
        0x7fff8c30f000 -     0x7fff8c3dafff  libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
        0x7fff8c3db000 -     0x7fff8ccfaaf3  com.apple.CoreGraphics (1.600.0 - 599.20.11) <06212100-8069-31A1-9C44-F6C4B1695230> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff8ccfb000 -     0x7fff8cd20ff7  com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
        0x7fff8cd21000 -     0x7fff8cd2dff3  com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
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    Read this whole message before doing anything.
    Back up all data.
    Quit iTunes if it’s running.
    Step 1
    Hold down the option key and select
    Go ▹ Library
    from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:
    Caches/com.apple.iTunes
    Caches/QCCompositionRepository-com.apple.iTunes.cache
    Saved Application State/com.apple.iTunes.savedState
    Leave the Library folder open. Try iTunes again. If it works now, stop here. Close the Library folder.
    Step 2
    If you still have problems, quit iTunes again. Go back to the Finder and move the following item from the open Library folder to the Desktop:
    iTunes
    Note: you are not moving the iTunes application. You’re moving a folder named “iTunes.”
    Test. If iTunes now works, delete the iTunes folder on the Desktop. Otherwise, quit iTunes again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.
    Step 3
    In the Preferences subfolder, there may be several files having names that begin with either of the following strings:
    com.apple.iTunes
    com.apple.mobile.iTunes
    Move them all to the Desktop.
    Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
    Test again. This time iTunes should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes iTunes to malfunction. Delete those files and recreate whatever settings they contained.
    If the issue is still not resolved, quit iTunes again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.
    If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting iTunes and restoring the items you deleted in those steps from your backup.

  • Firefox crashes at start in Safe mode - On ONE user account ONLY

    Firefox crashes at start in Safe mode - On one user account on PC only
    I have done everything on Firefox crash checklist
    No '''Report ID''' since no start.
    So no nothing in further support? See below
    https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
    '''Get help fixing this crash'''
    Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
    1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
    2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
    A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
    3. Click this special link to ask for help with your crash.
    Note: This link is only valid for help with crashes.
    '''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

    Hi Max,
    Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
    Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
    * http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
    The XP OS is likely to use smoke and mirrors to make it look like you have a totally
    separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. <br/>(I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
    If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
    I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? <br/> (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
    See also
    * [[troubleshooting plugins]]
    * [[firefox crashes when you open it]]

  • Firefox crashes on start-up; cannot get it to work. Any detailed solutions to try?

    I've read through so many helping websites but I just can't find a solution to fix Firefox, it constantly crashes upon start-up. So I can't activiate Safe-Mode, or open it up or anything to fix it.
    I also suspect that this rundll32.exe host has to do something with it. The messages came right after Firefox crashed. Should it be deleted?
    Please help. This is bothering me so much. I'd appreciate any comments. Thanks!

    Since a few days we have a lot of crashes with [http://www.trusteer.com/product/trusteer-rapport Trusteer Rapport]. If you have this program, try to disable it and see if that stops the crashing.<br>
    You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport<br>
    You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.<br>
    http://www.trusteer.com/support/en/report-problem<br>
    If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.<br>
    See https://support.mozilla.com/en-US/kb/Firefox%20crashes<br>
    or http://kb.mozillazine.org/Firefox_crashes<br>

  • Firefox crashes when starting up on Win2k3 Terminal Server

    Firefox 3.x works, however after upgrading to 10.0.2 it will crash whenever starting up.
    Platform: Windows 2003 Terminal Server with Citrix.
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    Thanks for pointing out that crash-stats website. DgApi.dll is Digital Guardian by Verdasys. Essentially monitoring software that the company uses to make sure users are not doing anything they shouldn't. Disabling that fixed it.

  • Firefox crashes on Start-Up

    Hello!
    I downloaded the latest version of Firefox for Windows XP but it always crashes on start-up. Mozilla Crash Reporter appears. I am not able to start Firefox in safe mode.
    My latest crash ids are bp-9fdcf812-70e4-4025-97b1-4c7592130430,
    and bp-74c78b9f-ad72-446e-aa0a-d8aef2130429.
    I immensely appreciate any assistance you are able to provide. Thank You!

    hello, from the crash report you've submitted it seems like the crash might be adware/malware related. the file on your pc causing the crash is named ''datamngr.dll''.
    first, please go to the windows control panel / programs section and see if you have any toolbars, imesh, MediaBar, data manager or other similar suspicious programs installed - if so remove them...
    afterwards please run a full scan of your system with different tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
    for some general info see [[Troubleshoot Firefox issues caused by malware]]

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