CS3 installer calims I have Outlook open even though I don't
I'm installing Web Design Premium CS3 on my laptop, and the
installer claims I have Outlook open, but I haven't opened it. I've
rebooted, and it still says I have it open. How do I get past
this?
Open Task Manager > Processes > quit OUTLOOK.EXE if
it's running.
David Alcala
Adobe Product Support
Similar Messages
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How can i delete an app on my desktop that says it won't delete because it's still open, even though i have done force quit numerous times? I even deleted it's files in my Finder and it just won't go away. Help please!! TIA
Restart the computer then delete it.
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
1. AppZapper 2.0.1
2. AppDelete 3.2.6
3. Automaton 1.50
4. Hazel
5. AppCleaner 2.1.0
6. CleanApp
7. iTrash 1.8.2
8. Amnesia
9. Uninstaller 1.15.1
10. Spring Cleaning 11.0.1
For more information visit The XLab FAQs and read the FAQ on removing software. -
I just updated my RAM (replaced the two 2 gig cards with two Corsair 8 gig cards) and I keep getting a crash report. I have a 21.5 Inch mid 2010 imac. I also am experiencing slow load times with Photoshop and when I try to open Final Cut it says that quartz extreme is not compatible and that I have no VRAM even though I do.
Here is the crash report:
Interval Since Last Panic Report: 5426204 sec
Panics Since Last Report: 2
Anonymous UUID: 2DD57DDB-BB42-5614-395A-CA6225BDAFD9
Wed Mar 20 11:36:53 2013
panic(cpu 0 caller 0xffffff801aa43d8e): "a freed zone element has been modified in zone: maps"@/SourceCache/xnu/xnu-2050.18.24/osfmk/kern/zalloc.c:219
Backtrace (CPU 0), Frame : Return Address
0xffffff81eb0eb950 : 0xffffff801aa1d626
0xffffff81eb0eb9c0 : 0xffffff801aa43d8e
0xffffff81eb0eba00 : 0xffffff801aa435d2
0xffffff81eb0ebae0 : 0xffffff801aa663f7
0xffffff81eb0ebb20 : 0xffffff801aa67398
0xffffff81eb0ebc70 : 0xffffff801aa6887c
0xffffff81eb0ebd20 : 0xffffff801ad5b8fe
0xffffff81eb0ebf50 : 0xffffff801ade182a
0xffffff81eb0ebfb0 : 0xffffff801aaced33
BSD process name corresponding to current thread: launchd
Mac OS version:
Not yet set
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000001a800000
Kernel text base: 0xffffff801aa00000
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 1070542822
last loaded kext at 707348380: com.apple.driver.AppleIRController 320.15 (addr 0xffffff7f9c53e000, size 28672)
loaded kexts:
at.obdev.nke.LittleSnitch 3908
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Atheros40 600.70.23
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 16 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 0 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3There have been a few reports on here where Corsair RAM seems to have caused users a lot of grief with crashes.
The recommendation on here, mostly, is to only buy RAM from macsales.com or crucial.com as they guarantee their modules will work and offer a no quibble lifetime guarantee.
I'd put the original RAM back in, return the Corsair chips for a refund and re-order from one of those two companies.
http://eshop.macsales.com/shop/apple/memory/iMac
http://www.crucial.com/ -
I-Photo won't open even though I have upgraded to OS X Yosemite and downloaded the I-Photo upgrader. The upgrades indicate they were successful but I still get an error message when I try to open I-Photo telling me I need to prepare the library
I-Photo won't open even though I have upgraded to OS X Yosemite and downloaded the I-Photo upgrader.
But have you run the the iPhoto Library upgrader? It is installed in Applications > Utilities. Launch it and direct it to your iPhoto library.
Which version of iPhoto did you upgrade from?
The upgrader is only necessary, if you have been running iPhoto7.1.2 or earlier. -
Ever since downloading the latest version of iTunes, my iPad (3rd generation) keeps appearing in the browser as if it's still connected. I eject it (even though I don't physically have it connected in any way). But it keeps reappearing every time I open iTunes. Is anyone else having this problem?
Do you have Sync over wifi enabled for this device?
Click on the device name, Scroll down the summary page to options and the second box is Sync Via Wifi. If you do not want this uncheck it and click apply -
im having a problem installing adobe air its telling me i may not have admin rights even though i do can anyone help me?
im using windows 7
the error is
"an error has occurred while installing adobe air. installation may not be allowed by your administrator please contact your administrator" -
I currently have my credit card on my iTunes account and when I have no money in my bank account it won't let me download the free apps even though they don't cost anything. How do I stop this so I can download or remove my credit card?
All downloads from iTunes are tied to the account that downloaded it, you can't re-download content via a different account. You checked the spam folder on yourr old account as well as the Inbox, and depending upon how long ago you did it, have you retried getting it reset : http://appleid.apple.com, then 'reset your password' ?
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Hi, can I move my iTunes library to an external drive without having to consolidate it as my prehistoric computer just doesn't have enough space even though I have deleted everything possible to make room? Please help
Hi, do you know if this works if I then want to move my library to a new computer as that is my main intention bacause my old computer hasn't got enough space for me to add new albums so I want to ditch the computer (its got to be about 100 years old and doesn't seem to cope well with modern technology!!) and start using my laptop for my iTunes. I am at the point now where i'm ready to throw both my computer and iPod out the window!!!! I might point out as well that in trying to clear space on my computer I accidently deleted the Bonjour programme which is aparently needed to use the home share option, oops!!!!
Thanks, Kerry -
I own CS5 on my work laptop which was just stolen. Do I need to buy a new CS from scratch or can I transfer CS5 to a new computer even though I don't have the computer that CS5 is on? Company purchased CS5 before the whole creative cloud leasing thing started, but after discs.
You can use web chat to remove authorization from the computer that was stolen:
Serial number and activation support
You can download the software again here:
Other downloads -
How do i get rid of a message notification, that shows even though i don't have any new messages?
How do i get rid of an unread text message notification that is there even though i don't have any unread messages?
The next step in user troubleshooting is restore from a backup. If that does not fix the problem, then a restore as a new device.
Is this email, iMessage, or SMS? -
I have deleted everything on my iPhone 4 and it says I only have 2.0 even though I need 2.9 GB to download iso7 how do I get the other .9?
What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?- Apple Support Communities -
TB won't open even though Task Manager says its running. Why?
Windows 8.1.
TB worked fine 'til few days ago.
Now it won't open even though Task Manager indicates it's running.It is possible that your security software (firewall, anti-virus) blocks or restricts Thunderbird without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Thunderbird and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Thunderbird.
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating -
in FCP x backup process is constantly running in background even though its done which results into slow working of FCP x. any idea to resolve the issue? I am using 10.1.3 and facing the problem ever since i have updated my FCP x to 10.1.3
Go into preferences and under playback turn off background render. That helped speed things for me when working with large files.
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im having a problem installing adobe air its telling me i may not have admin rights even though i do can anyone help me?
If you are mac, read
-next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml -
Itunes says i dont have enough memory, even though i do
I deleted tonns of music off my iTunes, and when I decided to sync my iPhone, it told me I didn't have enough memory - even though I was syncing less stuff than what was already on the device. I originally had about 1000 photos synced to my iphone from my laptop, which I removed. I have around 2000 pictures on my iphone, but it's telling me Im syncing 3000. I've deleted about all the photos I can bare to and it's still telling me I need an extra 4GB. When I'm sinking and I look at the bar telling me what is taking up memory, it says I have 14GB free - but yet I'm still getting an error saying it can't sync because I need 4GB of memory freed up. Can anyone help me?
What happened prior to this? I suspect some important details are being left out.
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