CS3 not recognizing a camera is connected

I am using CS3, I have 3 Canon GL1's, and recently shot a wedding. 2 of the cameras play back choppy, but CS3 does recognize when they are connected to my computer. One GL1 plays backs fine, but CS3 does not recognize it when I have it connected to my computer. My computer does recognize that the GL1 is connected though, because something pops up that asks me what I want to do, and one of the choises is "Edit using Adobe Premiere Pro." So, I think the problem is with the software, and not with my computer.
Any idea what I can possible do?
Thanks,
Lindsay

It sure sounds like you are in a mess, because the recordings look full of dropped frames and there is nothing you can do about that, apart from reshooting with new tapes. Just to be sure it is not something with both cameras, try playing the tapes from a third camera or a deck. If the tapes still play choppy and show dropped frames, you are out of luck.
I hope you have not used the tapes before, that they were brand new and of the same brand you used in the past. In any case I would certainly have both cameras checked and the heads cleaned professionally.

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Hello E092176,
We are glad to assist you with downloading images from your camera to the computer using EOS Utility. Windows XP is used as an example, but the procedures are mostly the same if you use Windows Vista,or Mac OS X.
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Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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CS3 not recognizing a camera is connected

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