CS3 Premiere error 0xc0000409 on boot-up no matter how many times I install
It wasn't easy finding this forum place but anyway I hope you can help me out
first off I use Windows XP and it is CS3 Premiere Pro I am talking about of the Master Suite, second off I am not English and because my error was displayed in Dutch I have tried to make a translation that was as accurate as I could.
Well how it started, Premiere was working fine one morning, I have been using it for about a year no errors nothing with any of my products however when I came back from school one day and decided to rip some audio for a school assignment it started crashing on boot up without giving me any indication to why it was doing this, the purple block came up and when it was done windows popped up with the message that the application had to be terminated and that was it..
So I tried to reinstall and afterwards my After Effects joined in on the fun with the Virtual Function Call and library errors, Premiere had no changes in it at all. So I tried again and then After Effects complained about not being able to unpack the effects and this went on for 5 hours afterwards with every reinstall I would either have the virtual memory plus or the unable to unpack fileformats and effects error..
I scanned my pc for viruses, zero were found, I tried system restore but that failed because there weren't any changes made to the system and so I called a repair man who took my computer away and took a look at it himself, he installed the master suite again and now After Effects works again however Premiere says this when it starts up
an exception unknown exception in software (0xc0000409) has occurred in the application on location 0x06ad5389
the beginning part made me laugh a little and I just tried to use a different setup and tried to trial version however that one as well results with the same error message as labelled above and I fear that every time I install it this will happen..
So could anyone care tell me wth is going on?
okay I'll work off the list:
1. the proble: listed above int he opening post
2. hardware:
system: Windows XP Home Edition Service pack 3
Computer:
Intel(R) Core(TM)2 Duo CPU
E6750@ 2.66 Ghz
Ram and work memory: 2.13 Ghz and 2.00 GB
vid card: NVIDIA GeForce 8500 GT
current driver version: 6.14.11.6921
3. project settings, I didn't save the project but it was a Pal and I only imported an audio file and navigated through it nothing else:
Codec: 0x0161 (WMA v2)
after that my premiere started crashing with the "this application had to be shut down error" and when reinstalling it wouldn't go away and then After Effects started erroring with the Virtual stuff followed by unable to unpack effects so I checked for virusses, tried System restore but both had no effect because there were no virusses and no changes were made to the system. So I send my pc to repairs and they were reinstalled it and told me there was nothing wrong with my system and so I tried to boot up Premiere again btu I got this error now, After Effects however works fine I must add
I tried reinstalling on a different drive but it doesn't help..
4. See what I wrote at step 3
5. http://www.mediafire.com/download.php?q2miyoowlyb
for the DXDIAG TXT file
6. http://www.mediafire.com/download.php?xlq2t33y25u
for the NFO file from MSINFO32
7. Process Explorer:
made 2 screenshots so that the list will fit
http://www.mediafire.com/download.php?5zdmynjmztm
http://www.mediafire.com/download.php?5zdmynjmztm
8. Speedfan:
http://www.mediafire.com/download.php?nzitoj2uj3u
I assume this screenshot contains the results
all the above files can also be found in this folder
http://www.mediafire.com/?sharekey=41c749ab86c8473ed6baebe61b361f7ce04e75f6e8ebb871
Decided to upload the screens there too because photobucket resized them to unreadable size and Imageshack took too long
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