CS3 upgrade installing problems

My computer is a Toshiba A200 2046MB 32bit OS. I am using Windows Vista.
I am trying to install CS3 and after I have authorised Vista to proceed with the installation the "Adobe Setup" window flashes onto my screen for 2 or 3 seconds before disappearing. And then all activity ceases ie I can hear the disc stop spinning. There are no error messages or anything.
I purchased the product through Amazon and I didn't download the trial version of CS3.
Hoping someone can help. Thank you

Different forum and computer, but it MAY be that Toshiba also pre-installs "helper" software that gets in the way
Dreamweaver won't run on Acer computer due to pre-loaded software
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=12&catid=189&threadid =1364385&enterthread=y

Similar Messages

CS3 Extstended Install Problem

Hi, I would be grateful for any help regarding the installation of Photoshop CS3 on my Windows XP PC. I have managed to install the program on my laptop without too much trouble but at a loss with my PC. When I start the installation process the small Adobe Setup window appears (with the file floating between the two folders) on completion, when I expect the installation process to begin fully, nothing happens. All installation stops ! I have searched to see if there is any other record of this happening to anyone else. I have checked the disk on my laptop and it appears OK.
Any help will be most gratefully received

Although not solved I am a bit further along the line ! I actually got the Photoshop CS3 Installer to run its full course but it finished by stating :
Installation complete :-
Some problems occured during installation :-
Summary:-
Successfully installed 1 component
(Tick) Shared components
Errors: 2 components
+Adobe Photoshop CS3
Component Installed failed
+Shared
Component Installed failed
There are no more specific details than above and this is the point I got to on the first time I tried to install CS3 before I created more problems for myself.
I managed to get the Installer working after I used Revo Cleaner Uninstaller to get rid of any left over Adobe files. This is the first time I've manage to get the CS3 installer working so now I need to find out how to overcome the above errors.

CS4 Upgrade Install Problem

I just bought and downloaded the CS4 upgrade to CS3 and when I extract eh install file, I get an error message that says there is a problem extracting the files, check for available spacwe and privilidges.
When trying to read the extracted .pdf files, Acrobat says that the files are corrupt or not .pdf. When I run the extracted setup file, it creates 2 files and stops with an error message that says " A problem occured when extracting some files. Check available space and write privledges".
I have re downloaded the upgrade 3 times and get the same results.
I even tried it on my other computer running XP Pro and get the same results....same error message and can no open the included .pdf files due to corruption or??
Any ideas??? will help!!!

Hi kfallsbob,
Whenever you install an ESD (downloadable version) of Adobe application, it first extracts the compressed (in CS4, it's .7Z) and the default location is "Desktop". So first thing, ensure you have enough free system on the system partition (generally C:). After that, ensure you have the latest version of Windows Installer and .net. If they are already installed, you may try to create a new user account with ADMIN rights and try to install there.
When installing an upgrade version, it first checks for a previous version and then proceeds with the installation. If you have a Disk for CS3, you need not to have the application installed on the machine for installing the upgrade version. You can simply insert the disk when promoted during the upgrade installation.
If nothing helps, you can perform a clean boot (using msconfig utility) and then try to install the upgrade. Remember to keep the FLEXNET service enabled.
Regards,
Tony

Upgrade install problem Photoshop CS5 from CS2, MacOS 10.6.8

Hello,
My wife was using Adobe Photoshop CS2 for a long time. We purchased a Photoshop CS5 upgrade in 2010 through Amazon, but she never installed it after reading about problems other people had with the upgrade. It was still in its shrink wrap seal until last night.
Then she recently went to upgrade her Mac laptop to 10.9 Mavericks from 10.6 Snow Leopard, and discovered that Photoshop CS2 will no longer work since CS2 was a PowerPC application. No problem - we thought we'd just finally install that CS5 upgrade first. The Amazon web page where we bought the product stated that this was a valid upgrade path, so we thought we would not have a problem. However, when we went to do the install, we received an "Inconsistency in the installer database" error.
Going to the support live chat, we were told by Yaseer that we could no longer upgrade from CS2 to CS5 because the CS2 "server" was shut down, and we should go to the forums for help with this instead.
Now what? We own a legal copy of PS CS2, and bought a legal upgrade copy of PS CS5 with the understanding that this was a legal upgrade path, purchased from a reputable dealer (Amazon), but now it doesn't work. There must be something that can be done here.
I'm not using my wife's Adobe id which she used to register her product, but I can provide that id as well as the serial numbers for CS2 and the CS5 upgrade.

run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
restart your computer
then try to install cs5.
if you're prompted for a cs2 serial number and your cs2 number fails, use the one linked from this page: http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

Upgrade install problems - help please!

Hi,
I’m having problems upgrading my iMac from OSX v. 10.2.8 to Tiger. ‘Just put the disc in and follow the instructions’, they said cheerily in the shop!
The first couple of attempts the install crashed at the ‘Destination Drive’ stage. We have since verified and repaired hard disk. We then managed to proceed and chose to "upgrade" on the hard drive. The process started well and spent some time verifying both the installion disk and the location drive.
The system seemed to start installing (and had been working away for 10 minutes or so) until the disk drive made nasty clunking noises, the coloured spinning wheel comes up and it crashes again. Error logs have been produced each time. After that point, it seems to have wiped all our internet connection details. So, posting this from work and hoping to get some replies so I can check in and try again at home tonight!
It is now crashing at the ‘Destination Drive’ stage again even though we have re-verified and repaired hard disk (there were no repairs req'd). I have checked that we have got enough disk space and have backed up files (although not internet account details – grrr).
Any ideas? Any help would be greatly appreciated. Thanks.

Hi Gulliver (and thanks for your welcome),
I'm pretty sure that our system requirements are OK. We have an iMac G4 with superdrive, 512mb RAM, 80GB hard drive, no 3rd party cards, currently running 10.2.8.
I do have the full DVD - bought from an Apple shop, not coming with any other hardware.
I had actually already seen your 'Decision Tree' from another post. I note that you recommend an Archive and Install from 10.2.x, but at the moment we can't get past the destination drive part to choose that option!
I think the next thing we need to try from your procedure is to run DiskWarrior or TechTool Pro 4. Which means I'll have to reset internet settings so that I can get them! (Checking from work it seems your TechTool link does not work - searching on Micromat, I'm not sure which version we would need to use - possibly Classic??) Are these available for free? I'm a bit loath to throw money at the problem just yet... especially when it's not certain that it will solve the problem anyway. If we do this, you state - "Make sure you use the latest version, older versions might not be compatible with Tiger!" - do you mean even if they are not compatible with our current operating system? Sorry for all the questions!
No doubt I'll be posting again after I've tried that!
Thanks again.

CS3 Server Install problems

Hello,
I'm trying to install CS3 Server on Vista, but get a setup error also on Windows 2000 Server it is not working.
Finally I'm trying to install it on XP it is running the installation program but at the installation options I cannot continue.
Does someone have a solution for this.
Thanks,
Jelle

I had the same problem too but found out what caused it.
InDesign Server can only run on the following:
1) Mac OSX Server 10.4.x or higher
2) MS Windows Server 2003, with the most current Service Packs installed.
3) Microsoft .Net Framework Version 2.0 (not 1 or 3 because it won't install)

CF9 upgrade install problem

We are upgrading from CF8 standard to CF9 standard. Configuring the administartor hangs at the importing of previous settings each time. It is on a windows server 2003 virtual machine. Any suggestions on getting past this hurdle?

Ah, ok. (And I see you later wrote that you resolved things.) For the sake of others who may see this thread, I had written all the below before seeing that.
As for the import on the upgrade not working in CF 9, there is indeed a fix for that:
http://kb2.adobe.com/cps/527/cpsid_52797.html
Not sure if it's your problem specifically, had you perhaps applied that? Or the updater (more below).
As for this hotfix, I find it interesting that it is NOT listed in the Cumulative Hotfix (CHF1) for CF9:
http://kb2.adobe.com/cps/825/cpsid_82536.html
Now, we would assume that it IS included in the CF 9 Updater 1 (http://kb2.adobe.com/cps/847/cpsid_84723.html, which brings you to CF 9.0.1), but it's not listed in the list of things fixed:
http://kb2.adobe.com/cps/847/cpsid_84726.html
I found that hard to believe, so I searched the page for the phrase "import", and indeed I find that it references a different issue: 80509 (the one above is 52797).
So yes, updating to 9.0.1 will also fix this issue.
Curiously, though, if someone wanted to stay on CF 9.0, that different bug number is ALSO NOT listed in the CHF 1 for CF9 (and there's no reference to any issue related to "import"). And to be clear, the page I offer above linking to the CHF for CF9 is definitely not mistakenly the CFH 1 for 9.0.1 (which is at http://kb2.adobe.com/cps/862/cpsid_86263.html, and oddly though the file names are the same, the paths are different).
But again, @lsandell2, you can certainly apply the one hotfix (first one above) manually to 9.0 (not needed for 9.0.1, it seems).
Finally, speaking of all the updaters, hotifixes, and CHFs, if anyone's wondering: no, even if you download CF9 today, you DO NOT get those. You get the base version of CF 9.0, and need to apply these after that. If you want to go from a fresh install of CF9 to the latest, you would need to a) get and install CF9, then b) get and install the CF9 updater (http://kb2.adobe.com/cps/847/cpsid_84723.html), and then c) apply the CHF 1 for 9.0.1 (http://kb2.adobe.com/cps/862/cpsid_86263.html).
People often moan, "why does Adobe make us go through all that", but the problem for them is that they would have to recertify the new build on all the operating systems and web servers they support. I realize it may seem a lame excuse, but it is what it is. To their credit, I notice that they do at least offer a clear indication of the available 9.0.1 updater at the top of the page where one would download CF (at least the trial and dev editions) at http://www.adobe.com/cfusion/tdrc/index.cfm?product=coldfusion, which link may require that you log in to see it.) Sadly, I see nothing like that on the buy page:
https://store1.adobe.com/cfusion/store/index.cfm?store=OLS-US&view=ols_prod&category=/Appl ications/ColdFusionE&distributionMethod=FULL&nr=0#view=ols_prod&loc=en_us&category=/Applic ations/ColdFusionE&store=OLS-US
Anyway, let us know if the above helps you, Lsandell2.
/charlie

I have CS3 upgrade installed on a new Mac, the old one died. Can't boot it because it wants the version before CS2 serial

How can I retrieve my serial number that we paid $1,000.00 for on an older version? So we can use the upgraded one on my new one?

What OS is on your new Mac? I'm doubtful AE CS3 will even run if it's new!
The oldest version of AE that is okay to run on OSX v10.10 (Yosemite) is CS6 (After Effects version 11.0.4).
I'd recommend just upgrading to After Effects CC 2014. It's significantly cheaper than $1,000.00 (think $20 a month or $50 if you want the ENTIRE software suite)
The current version of AE is 13.1.1 - to compare, AE CS3 is version 8.0.2
If I remember correctly, CS3 was the first version of AE that even supported Intel processors on the Mac!
Anyway, in case it might work, the serial numbers should be on the case that the After Effects version 7 discs came in.
If you don't have a serial number on that disc and you were doing some form of online activation, you're in for some more fun! Adobe no longer supports CS2 online activation. Instructions for activating stuff from that long ago here: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

LR6 upgrade install problem

LR6 will not install. I get error code 6 Payload Microsoft Visual C++ 2012.... and installer vcredist_x64.exe falied with exit code 214794750. LR5.7 installed and ran fine.

run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
restart your computer
then try to install cs5.
if you're prompted for a cs2 serial number and your cs2 number fails, use the one linked from this page: http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

Can't install CS3 Upgrade on NEW iMac 24". An Imac DVD drive issue?

My CS3 Design Premium Upgrade CD fails to install Photoshop on my BRAND NEW iMac yet it is able to install everything else on the CS3 disc. I just bought this iMac yesterday and CS2/CS3 Upgrade are the FIRST things I installed (besides updates) when I turned it on. I'm still using 10.4.10.
I searched through the Adobe forums and the internet as to how others with the same issue have dealt with the problem, but it seems the most common reason is that people had installed Photoshop CS3 beta previously as well as older Flash/Acrobat plug-ins conflicting with the installation process. Further, these causes seem to be effecting Windows users.
So a few hours ago I tried to COPY the upgrade CD contents to my hard disk, I get the message:
"The Finder cannot complete the operation because some data in 'AdobePhotoshop 10en_US.dmg' could not be read or written. (Error code -36)."
This procedure of copying to the disk (and the resulting error message) is SPECIFICALLY addressed in the Adobe support pages TechNotes:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401429&sliceId=2
The page says that it may be a drive issue that is causing the problem. Of the 7 possible solutions given on the page, I've narrowed it down to only 1 option left (but I can't try it since I don't have another Mac!):
"*Solution 4*: Copy the software to the hard drive of a different computer.
*If the software copies successfully, the model of DVD drive on your original computer might not be able to read the DVD. Contact the DVD drive or computer manufacturer for any updates that might be available.*"
But what's funny (or annoying rather) is, I had a 20" Alum 2.4 iMac earlier this year (returned because of screen problem), and the CS3 upgrade installed without any problems on it!..??? And according to the iMac specs, the 20" and 24" models both have the same DVD drive make right?
Any ideas??? Are there other 24" iMac users who are experiencing similar problems? If not, then I guess I may have to return yet another iMac...which I'm reluctant to do since this screen is PERFECT! I'm scared to get another iMac with the dreaded screen gradient issue.

I just solved the problem.
I tried copying the DVD files to the hard disk about 7-8 more times. The last try SUCCESSFULLY copied to the disk and I was able to install Photoshop CS3.
Yay.

Installing CS3 Upgrade On New Laptop That's Not Had Full Install

Frustrated!
Got a new laptop for Christmas. OS is Windows 7 Home Premium SP1
My original full is Version 5, which has been upgraded to 5.5 - 6 - 7 - CS2 & CS3.
CS3 upgrade is currently installed on my desktop machine running Window XP SP2.
I'm trying to install on my new laptop as my 2nd install, but the installation keeps failing!
With each attemt I expect to be asked to stick the original install disc (version 5) to verify but that does not happen, it never asks for it!
I have tried both Run as administatror and also in XP compatibility mode with zero results.
Am I going to need to install the full version 5 and then go through installing upgrades until I get to CS3? I'm trying to avoid all that time if possible!

Near as I can tell you haven't named one specific error message in all your posts above.
Could you be a little more specific about what's going wrong when you say:
Sapphire Studios wrote:
I'm trying to install on my new laptop as my 2nd install, but the installation keeps failing!
You've leapt to the conclusion that it's a problem with the software being an upgrade; I'd like to confirm that, that's all.
By the way, there were problems with even Photoshop CS5 working on some AMD processors up until an update was released (well after the initial release of PS CS5)... Not sure if this has anything to do with what you're doing, but if even more modern versions of Photoshop didn't get along with AMD processors there could be a compatibility issue... Did Photoshop CS3 specifically claim compatibility with the type of AMD processor you have, or is there too much of a time difference between them?
-Noel

"Response Code" needed to install CS3 (upgrade from CS2) - cannot get through on 'chat'

How do I get a Response Code for installing CS3 (upgraded from CS2) on a new computer? I used to be able to call for the code but there is no phone support anymore. I have spent 3 days trying to connect through chat which is supposed to be available 24/7 and it says 'chat is unavailable at this time'. I have no way of installing my software. Please help adobe.

Okay so I spent a further 2 hours on hold this morning and actually forgot I was on hold until I heard the beep beep beep of disconnection! GARRRRRR
Anyway, after a nice visit from my family to celebrate my birthday, i got back on the phone this afternoon.
5 minutes later I was speaking to a Technical Support guy who was extremely helpful, did not ask me to repeat trouble shooting steps I had already taken, listened to me carefully as I explained the problem and diagnosed, fixed and activated my software within 30 minutes.
Resolution of the problem: they gave me an updater checker response code which worked immediately. Ctrl/Shift+dbl click on the broken update cheker page and up came a back door screen. Just a few digits later and PRESTO my software is up and running like a dream. Activation was smooth and registration no problem.
THANKS!!!
Now i just have to figure out how to tell Acrobat Prof 8 where the damn .dll is on my 64 bit vista computer - having already installed acrobat professional without telling it where to look because I didn't think the install was going to work anyway. Dang.
Off to the KB files for me.

I have CS2 and would like to do Image Stacking. I understand CS3 allows this. correct? Am I wiser to purchase CS3 upgrade. Am I going to run into issues with install?

I have CS2 and would like to do Image Stacking. I understand CS3 allows this. correct? Am I wiser to purchase CS3 upgrade. Am I going to run into issues with install?

Well, I refuse to sign up to pay Adobe a monthly tribute for life too, but that doesn't mean we are limited to CS3.
I'm staying with CS6.
Adobe still sells a perpetual-license to Photoshop CS6 without the subscription model, but it's $700 for the Standard version and a cool $1,000 for the Extended version.
You haven't mentioned your platform, Macintosh or Windows, so make sure CS3 or any other obsolete version you buy actually runs on a modern operating system.
Good luck.

Installing CS3 Upgrade on new machine? CS2 registered user on old machine

I was wondering if I would be able to install a CS3 Upgrade on a new iMac I plan to purchase....I have a fully registered CS2 version on my current iMac, so therefore I think I'd be eligible to only purchase the upgrade...but would I need to install CS2 on the new iMac first, then the upgrade? Would doing this affect the upgrade because of multiple activations on CS2?
Any help would be greatly appreciated!

Just install CS3. During the installation you'll be asked for some proof
of eligibility. You need either the CS2 installation disk or the serial
number, but make sure you have both handy.
Bob

Installed 6.05 upgraded no problem w/windows; BUT, won't play old music

Well, when I opened iTunes yesterday, I was asked if I wanted to upgrade so, like everyone else, I said 'yes'. the upgrade installed just fine (didn't lock up windows and I can still open iTunes)...however, it won't play my older iTunes downloads.
I've gotten the login screen to authorize each song. Not a problem; I figure that's normal. I enter my password and get the "Authorization successful!" message. WELL....the song still doesn't play. When I click play (I figure that at least it's authorized) -- I get the authorization login screen again!
Now I've uninstalled and reinstalled iTunes (I've tried both the old version and the new version) -- even disabled McAfee (all components) -- but I get the same issue.
I don't get a file error; I just keep getting prompted to authorize then authorization successful; but no music.
Oh, I also deauthorized and reauthorized my computer: still nothing!
Help!!
Rob

hmmmmm. it's plausible that this is to do with a problem with the itunes configuration file. that's where the authorisation information is stored.
let's try seeing if rebuilding that file helps with the problem. for the technique, see the following document. (it's about a different error, but the technique is applicable to these sorts of things.)
iTunes for Windows doesn't open after upgrading

CS3 upgrade installing problems

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