CS3 upgrade to CS6, upgrade requires CS5 serial number.

I purchased the CS6 upgrade from CS3 on the 12/31/12 offer expiration date. I received the upgrade box and it indicates that I must have a valid serial number for the CS5 verision. Can I install this upgrade?

check to see if you're eligible to upgrade from whatever cs3 program you have: http://www.adobe.com/products/creativesuite/upgradeinfo.edu.html

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Cs5 serial number not allowed for cs6 upgrade?

hello
I am trying to install CS6 Design Premium (via CD) and have CS5. However I am denied installation because my CS5 serial number is not allowed (it appears I must have CS5.5). All phone lines are engaged. As well as frustrating, this would seem a very poor 'stealth' trick. I have countless registered Adobe copies going back years and saw no warning re this possibility prior to purchase. Is installing from CS5 impossible?

phew! I took your advice and after many dropped phone connections, I was able to speak to Prashant (Adobe service rep in India) who was able to take create a (temporary) support number for me to type in to the registration dialogue via the challenge code procedure. This appeared to bypass the registration dropdown issue and so allowed me to register... at last!
In retrospect I am very grateful for your help and my good fortune in being able to speak to Prashant who was able to fix the problem over the phone. However I suspect this problem may occur to others and the solution seems far from easy when long phone queues and dropped connections add to the tortuous minefield of what is simply meant to be a registration process!
best regards in all events
Simon

I have CS3 and the CS6 upgrade on my PC and want to load it on my laptop for travel. Can I?

I have CS3 and the CS6 upgrade on my PC and want to load it on my laptop for travel. Can I?

Yes, you are allowed to have the applications installed on two machines. The restriction being that the application(s) can be used at the same time on both machines.
You do not need to install CS3 if you prefer not to. You should only need the serial number from it in order to get CS6 activated.

Where to find my Serial Number for Photoshop CS6 Extended? The program has been on my computer for at least a year now and for some reason it is now requiring my serial number to run the program. Please help!

Where to find my Serial Number for Photoshop CS6 Extended? The program has been on my computer for at least a year now and for some reason it is now requiring my serial number to run the program. Please help!

Log in into your Adobe account and go to "My Products". You'll find a list of all the products you've ever registered with Adobe.

Aperture2 Upgrade won't accept 1.0 serial number

Aperture2 Upgrade won't accept 1.0 serial number. I've reentered it twice. I'm reading it directly from the original papers.

I had a similar experience and called Apple Tech Support. After spending 20 min on hold, I was told the Aperture 1.0 serial number was "fragged for abuse" and was tagged as invalid by Apple and that I could not upgrade. This is despite being able to register it when it was bought off Ebay 15 months ago and downloading all software updates thru 1.5.6 and using it for 15 months without a problem.
When I asked about getting a refund for the Aperture 2.0 Upgrade which would not install I spent 45 minutes getting the runaround from four separate "customer service" representatives. This included several, "I have to talk to my supervisor" moments, being bumped back to the initial telephone menu by one rep who could not connect me to someone who could help, and lots more hold time.
Eventually I was given a return authorization for the "Upgrade" and will get a refund on my $99 purchase. Initially they wanted to order the Full Aperture 2.0 Program for me and not refund my upgrade purchase, which meant I would pay $298 to run Aperture 2.0! I like Aperture, but not that much!!
My advice is to call tech support and give them the Aperture 1.0 serial number and see what they say when they run it through their system. If you purchased it from Apple you will probably be given another serial number to use to activate the upgrade, otherwise, like me you might be SOL.
One other piece of advice: backup your current Aperture Library BEFORE you install 2.0. I went to the local Apple Store, bought the full 2.0 Upgrade program (smiling the entire time, of course) and had the "creative", who I had an Aperture one-on-one appointment, with, install it, thinking he would know how to do it better than me. Wrong! He did not backup the library before installing it and the new program crashed each time as it was trying to load the old library. I eventually brought it home--unworking--deleted the old library on the hard drive and had to import the project files from backup DVD's I had burned.
Good luck and I hope you have an easier time than I did today trying to make Aperture 2.0 work...

Audition CS6 requires a Serial number entry at every startup

Audition CS6 requires a serial number entry everytime I start the program. How do I fix this.? It is very annoying and If I get locked out of the program before I fix the dance recital music Its not going to go well for me here.

You don't say whether you are on Windows or not, but if so you might try running the program once as an Administrator. Once the serial has been accepted, then try running as a regular user.

MAC OS remember my bad cs5 serial number!

Sorry for me English!
i buy version cs5 and upgrade to cs6
i installed cs6 and install app ask me for cs5 serial number - i write cs5 serial and install - so i have a problem, saller write to me bad cs5 serial number - now i have new cs5 serial number - but i have problem, when I install cs6 - i think mac remember last cs5 serial number - because don't ask me for cs5 sn. I uninstalled later ADOBE CS6 and use Adobe CCleaner - not work for me! How I can delete CS5 last serial number and write correct number? Please help me!

Ok - problem solved!
I delete all Adobe folders and files on my Mac and new install - now ask my serial number cs5 version.

I have Adobe Design Standard CS6 purchased 2013 with serial number but cannot find to download it onto a new mac laptop. When I try and add the 24-digit serial number to my account it doesn't seem to work?

I have Adobe Design Standard CS6 purchased 2013 with serial number but cannot find to download it onto a new mac laptop. When I try and add the 24-digit serial number to my account it doesn't seem to work?

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

CS6 asks for a serial number at every launch

Why does Photoshop CS6 asks for a serial number at every launch

Why does Photoshop CS6 asks for a serial number at every launch

CC licensing won't take my CS5 serial number

Trying to license Photoshop CC on my computer, but the process won't accept my 24 digit serial number that came on the box my software came in. Any ideas?
Tom

Creative Cloud products are not licensed via a serial number. They're authenticated via logging in with your Adobe ID.
Why are you being asked to enter your CS5 serial number? It has no relation to your Cloud membership.
Did you log in to creative.adobe.com/products and download Photoshop CC?

I bought CS6 and got the Serial Number, but when I install, it said cannot verify this number, I need help!

I bought CS6 and got the Serial Number, but when I install, it said cannot verify this number, I need help!

Contact Adobe (You may need the chat option):
Contact Customer Care

3.4.5 now requires a serial number but I bought from app store

Anyone help. Updated to 3.4.5 today and now Aperture requires a serial number when I click on it to open. I originally purchased via App Store and that is also showing as uninstalled and requiring me to re-install??

Updated to 3.4.5 today and now Aperture requires a serial number when I click on it to open.
How did you update?
if yyou did not update from the AppStore, move your current Aperture version to the Trash (you do not need to empty the Trash) and then re-install from the AppSTore.

PC crash... getinng back an InDesign CS6 version, which was an upgrade from a CS3 product... looks like the serial number I have is for the initial CS3

I had InDesign CS3... which I upgraded in 2012 to CS6... two days ago my PC crashed... and I need to reload InDesign... I downloaded from Adobe.com InDesign CS6... but when entering my serial number, I got a message saying that my serial n° is valid but that there is no eligible product on my PC... I suspect that my serial n° is related to the initial C3 version I had bought... I guess that I could download CS3 from Adobe.com... and use my serial number... but how I do get back my CS6 upgrade? Thanks a million for any hlep!!!!!!!!!!!!!!!

OK, here is the situation:
* I am an Adobe customer
* I bought in 2008 CSInDesign CS3 and I have the serial n° [removed by moderator] in my Adobe account (shows as Adobe InDesign, version = CS3, platform = Win)
* In 2012, I upgraded my CS3 to CS6 and I have a serial n° [removed by moderator] for that in my Adobe account (shows as Adobe InDesign, version = 8.0, platform = Win)
After my PC crash, I downloaded InDesign CS6 and use my serial n° of 2012. It doesn't work, as it says my product is not eligible.
So, here is where I stand now...
* I downloaded CS3 and used my serial n° for InDesign CS3. It works. I now have CS3 on my PC
* How do I get back my 'upgrade from CS3 to CS6?
* I have the serial number for that upgrage and I guess I need to download an "upgrade" file somewhere from Adobe. But I cannot find it, I found pages with upgrades, but there are so many different files, I do not have a clue which one to use;
This is now my key question... can someone give me the link to access the file(s) I have to download to upgrade my InDesign CS3 version to InDesign CS6

Have CS5 Master Collection and CS6 Master upgrade won't recognize CS5 Serial Number

No way to talk to adobe. Web site says the upgrade should work but it does not recognize the CS5 Master Serials.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
You can get Adobe Support help thru chat:
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Photoshop CS6 upgrade from CS4 continually asks for serial number.

I purchased an upgrade from Photoshop CS 4 to Photoshop CS 6 directly from Adobe in December of 2012. (My version of CS4 was originally purchased by me as part of a CS4 Web Premium Suite.)
My CS4 version has worked since 2009 with no licensing issues.
I did not install the upgradeto CS6 immediately, I just installed it in August of this year, but I do not think that the problem stems from my delay in installation.
What happens is that every 6-8 times that I open the program, I get a screen asking me to "License Creative Cloud", which I do NOT want.
The only options I am given are: Join Now, License This Product, or Continue Trial.
If I simply X out of the screen, Photoshop CS6 will not open at all.
If I click: License This Product, I get a sign-in screen that asks for my serial number, which I fill in and then my program opens.
I have tried customer support 3 times - one chat and 2 phone calls (all lasting at least 1 hour each time) and I am not getting the correct help to solve this issue.
I am extremely frustrated and outraged that I am bothered by this stupid issue.
Please help me to stop this screen about Creative Cloud from appearing and from having to constantly input my serial number.

Solution here:
http://forums.adobe.com/message/5729297#5729297

CS3 upgrade to CS6, upgrade requires CS5 serial number.

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