CS3 upgrade to Indesign CS6

Why can't I use my Adobe Creative Suite 3 Design Premium serial number to upgrade my Indesign CS3 to my purchased Indesign CS6 upgrade. Response states 'this serial number is not a qualifying product'. Is it because I'm only upgrading Indesign not the whole suite?

Suites can only be upgraded to suites. This has been forever this way. Get in touch with support regarding return policies or alternately a full suite upgrade.
Mylenium

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Upgrade to InDesign CS6 from CS5

I downloaded an upgrade to InDesign. I currently have CS5 and I downloaded the CS6 upgrade but upon installation, it said my old serial number for my existing product was not valid, but it is definitely my CS5 serial number. It is on file at Adobe and it is on my original box. HELP!

you'll be prompted for the cs6 serail number, first. only after successfully entering that and the installer finding cs5 is not installed will you be prompted for the cs5 serial number.
so, make sure you're entering the correct number at the correct time.
if you're certain you are, you can either install cs5 first and then install cs6 or contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

Will upgrading just InDesign CS6 to cloud affect other CS6 Master Collection apps?

I currently have the Adobe CS6 Master Suite, and I want to keep that as is. I do want to upgrade InDesign to the subscription based format, the Cloud. Will that affect any of my other CS6 programs? Will Photoshop and Illustrator, etc. all of the rest still work okay in CS6?

"You have to live with the crappiness of the AHM or use the PDFs"
Mylenium, thanks for the honesty. I downloaded all the PDF but I guess there is no way to link them up to the apps help calls ??
Well Adobe, isn't that special. It's not enough that you lied to all your CS suite owners last year saying "there will always be a perpetual license option" ,which there now is not, (CS6 is the end of the road for owners), the parting shot is AHM, an even worse version of no help HELP than we got in CS5. I guess all the ranting and posting in the "community help" forum (please send us your comments, suggestions, etc) fell on deft ears and was just lip service while they had their head up their "Cloud" planning the demise of suite ownership and the enslavement of users to the "Cloud".
Sorry to get side tracked but this whole mess just reminds me of how pissed I am at Adobe for abandoning suite owners and the thousands of dollars they invested offering only a break in the first year of the indentured servitude which is the current CC model. I don't have a problem with a yearly subscription, I have a problem with the ownership issue. If I come into a CC subscription already owning a suite I should be able to keep and use, in perpetuity, what I have when I leave the subscription. Come with nothing, leave with nothing. Come with a suite, leave with a suite. simple and fair. The current CC model is a rip-off of suite owners and their investment. The very people that supported Adobe thru the years.
A scourge on all your greedy bean counters houses.
Joel

Upgrading to InDesign CS6.0

I purchased InDesign CS 6.0 today to upgrade my CS 5.0 version. The CS 5 version came as part of the full CS Standard package from a few years ago. CS 6 installed by I had to start up as a trial version because it said my serial number didn't quality. What do I need to do?

You cannot upgrade a single application from a suite. You have to upgrade the suite.
FWIW, I think you’re throwing good money after bad to spend that on a version that’s already two upgrades out of date.
Your CS5 license qualifies you for an intro rate for the first year of Creative Cloud.
It’s your call of course.

InDesign CS6 can't read EPS files from earlier version of InDesign

I have a series of six violin method books (Kaleidoscopes for Violin) that I created in InDesign CS2.
Having now upgraded to InDesign CS6, all of the EPS files used in these books -- hundreds and hundreds of files -- are unreadable by the program. I receive the error message, "Error encountered while reading TIFF image. Image may be damaged or incompatible. Resave the image with different settings and try again."
Another user, ratgui, reported this problem on February 2, 2013 (two months ago) and has received no response. This user's files are also music files, imported from InDesign CS4 (more recent than mine).
Needless to say, there is nothing wrong with my EPS files, given that every single one of them was read correctly (and is still read correctly) by the older, supposedly less-advanced version of InDesign! The only work-around currently is to save each image in PNG format (luckily Sibelius exports to PNG). For 600-800 files, this represents three or four full days of unnecessary work, and will double the number of images on my hard drive.
The EPS issue is a remarkably serious flaw in a software package that costs many hundreds of dollars, especially given that I posted the same problem in response to the release of InDesign CS5. A response (and, I daresay, a software update that fixes the problem) would be greatly appreciated.
As a side note to the developers -- it is super, duper cumbersome that this error arises in a separate pop-up box for EVERY affected image. These pop-up boxes must be dismissed one at a time. Worse yet, once you have dismissed the error message for a given image, the message appears AGAIN if you return to the same page!! This unnecessary hassle makes it impossible to even work with the underlying document. Placing the error message in the links palette would save a great deal of headache. It is fairly obvious that the images aren't being read properly ... they all appears as gray boxes.
Thanks!!

Hi Peter
Many thanks for your advice; I re-defined the printer presets and now it works fine.
Andi A

InDesign CS6 and OpenGL 1.5 / image frames grey out in INDML

Hi everyone,
I work for a non-profit and I just upgraded to InDesign CS6 on my (signifcantly more robust) machine. Now thier (significantly wimpier) machine needs to be upgraded too as we send INDD files back and forth on a monthly basis, and both sides do edits to the file. The INDML file I export out of CS6 is greying out many of the linked photos (but not all) when they read the INDML file in with CS4.
Two things:
1) Upgrading the slower machine to CS6 is the place, but the hitch is that computer has a graphics card that is only OPENGL 1.5 capabale (GMA X3100). The CS6 specs state you need a card that supports OPENGL 2.0. We can't afford to replace the computer, so: I wouldn't dream of running photoshop CS6 on this old machine, but could InDesign CS6 function on OPENGL 1.5?
2) Alternatively, why are only some of the pictures greying out in the INDML file? Can I fix this CS6 > CS4 issue without upgrading to CS6?
Help! Thanks!

The system requirements for stand-alone ID don't mention OpenGL at all. You might want to download a trial and see how it runs.
.idml does not include any link previews (that's one of the main reasons the file is so compact). Images that are showing up on the other end must be accessible so that ID can regenerate the previews.

Can we run InDesign CS6 on a citrix environment?

We are now working with InDesign CS4 on a Citrix environment and we would like to upgrade to InDesign CS6. Will this work? What version of Citrix is best used?

Yes is the quick answer to the question. This is pretty common in large organizations for design departments or knowledge workers that need access to Creative Suite applications. Although most of the links and documents is on CS5, I have not heard about problems in CS6. InDesign does not require OpenGL hardware acceleration.
Here are some links on the Adobe web site:
http://www.adobe.com/devnet/indesign/documentation.html#citrix
http://www.adobe.com/content/dam/Adobe/en/devnet/indesign/pdfs/indesign_cs5_citrix_support _document.pdf
(unfortunate typo in Adobe's document title)
The Citrix Ready Community Verified site also has customer comments on how to run InDesign on XenApp 6.x.
http://forums.citrix.com/thread.jspa?threadID=303877
Judging from the number of votes (11) on http://community.citrix.com/citrixready/product/adobe+indesign+cs4+v6+0, there are numerous companies doing this, both on XenApp and XenDesktop, however it is hard to track who does what in our installed base.
Hope this helps.

Adobe Indesign Cs5.5 to Indesign CS6

We have a site license for Adobe Indesign Cs5.5 for 200+ seats running on 10 terminal servers. It took us about a month to test/tweak/modify Indesign CS5.5 to accommodate our workflow. We would like to upgrade to InDesign CS6, but here is my problem, I have Indesign CS5.5 on my PC as testing and when I installed Indesign CS6, it kept CS5.5 and of course it did a fresh install of CS6, and so we would have to go though about 2-3 weeks to again test/tweak/modify CS6 to accommodate our workflow…..
My question is, is their just and upgrade installer from Indesign CS5.5 to CS6 where it keeps all of our current modifications?
thnaks

That's humbug. Buying a newer version doesn't entitle you to use older versions nor is it technically possible since it would keep Adobe busy all day issuing extra legacy serial numbers.
Mylenium

Upgrading from ID CS6 to ID CC with templates

Hi everyone,
I am going to be upgrading from InDesign CS6 to InDesign CC soon. I have a lot of templates that I use and was hoping there will be no issues with them once I make the upgrade. Has anyone had any issues with their templates after going from CS6 to CC? Thanks!

There is no reason to uninstall CS5 unless you have no reason to keep it. Below is a link to a page that shows the various subscription plans available. There is one that is a special rate for Photoshop and Lightroom. I do not think CS5 qualifies you for a further discount on that package, but there is a special rate for another package if you are a CS owner.
Creative Cloud Plans
https://creative.adobe.com/#plans

PC crash... getinng back an InDesign CS6 version, which was an upgrade from a CS3 product... looks like the serial number I have is for the initial CS3

I had InDesign CS3... which I upgraded in 2012 to CS6... two days ago my PC crashed... and I need to reload InDesign... I downloaded from Adobe.com InDesign CS6... but when entering my serial number, I got a message saying that my serial n° is valid but that there is no eligible product on my PC... I suspect that my serial n° is related to the initial C3 version I had bought... I guess that I could download CS3 from Adobe.com... and use my serial number... but how I do get back my CS6 upgrade? Thanks a million for any hlep!!!!!!!!!!!!!!!

OK, here is the situation:
* I am an Adobe customer
* I bought in 2008 CSInDesign CS3 and I have the serial n° [removed by moderator] in my Adobe account (shows as Adobe InDesign, version = CS3, platform = Win)
* In 2012, I upgraded my CS3 to CS6 and I have a serial n° [removed by moderator] for that in my Adobe account (shows as Adobe InDesign, version = 8.0, platform = Win)
After my PC crash, I downloaded InDesign CS6 and use my serial n° of 2012. It doesn't work, as it says my product is not eligible.
So, here is where I stand now...
* I downloaded CS3 and used my serial n° for InDesign CS3. It works. I now have CS3 on my PC
* How do I get back my 'upgrade from CS3 to CS6?
* I have the serial number for that upgrage and I guess I need to download an "upgrade" file somewhere from Adobe. But I cannot find it, I found pages with upgrades, but there are so many different files, I do not have a clue which one to use;
This is now my key question... can someone give me the link to access the file(s) I have to download to upgrade my InDesign CS3 version to InDesign CS6

I have CC Indesign CS6, but client has CS3 and wants CS3 files.

I have CC Indesign CS6, but client has CS3 and wants CS3 files. Can I access earlier versions through CC to do the 'downsave' thing? Any workarounds?

You're a bit of a bind.
To save backwards you need to File>Export and choose IDML
But you will need to find someone with InDesign CS4 or CS5 as that is the versions that will allow to File>Export and choose INX.
INX is the only version that can be opened in CS3.
To be clear - the client should really update to the same version as you - as with each version the text engines are different, so there will be different line endings and perhaps even overset text depending on the layouts etc.
Plus any new feature in CS6 that was not in Cs5.5 or earlier versions will be stripped out - and going back to CS3 there are a few things which could alter the layout significantly.
I suggest the client upgrade to the latest version. Or if you can find a CS3 version online to purchase for yourself - either way - you should both work on the same version of the software.

UI font wrong in InDesign CS6 after Mavericks upgrade

This is a tiny but niggling issue with InDesign CS6 post upgrading to Mavericks.
After upgrading from 10.8, palettes and drop downs that used to have their text in regular weight Lucida Grande now have them in something slightly less legible (maybe Geneva?). The bold Lucida Grande (e.g. when you have a swatch or paragraph style selected) is as it always was, but somehow the regular weight is gone.
The main dialogue boxes and windows also all work fine, it's just the palettes and drop downs etc.
Illustrator CS6, Photoshop CS6 and Bridge CS6 also seem as they were under 10.8. InDesign CS4 and CS5 also unchanged under Mavericks compared to 10.8 – so only InDesign CS6 has the problem as far as I can see.
Have tried it on two Macs and had the same experience.
I did read that Apple had introduced a new version of Lucida Grande with four weights instead of two, so I wondered if that had something to do with it, but Font Explorer on both Macs I've tried only show two weights of Lucida Grande. I did try reinstalling Mavericks in case I'd accidentally deleted something, but that made no difference.
Anyone else noticed this?
Thanks!

Yep, here's one of the swatches palette in CS6 and the print dialogue in CS6; plus the same two in CS5 on same machine.
On the CS6 swatches, the unselected colours aren't in Lucida (the 1's don't have the bar at the bottom) but the selected swatch is. In CS5, all in Lucida.
On the print dialogue, it's just the white panel on left of box which has always been Lucida before, as it is still on CS5 grab, but changing to something else in CS6.
Blink and you miss it!
CS6 swatches:
CS5 swatches:
CS6 print dialogue:
Compared to CS5:

Mini Bridge Missing from InDesign CS6 after Upgrade to InDesign Version 8.1

I discussed this same problem https://forums.adobe.com/message/5833991 after upgrading to the prior version 8.0.2 of InDesign.
After upgrading to InDesign Version 8.1, Mini Bridge no longer works. Mini Bridge does not show under the Window menu and shift-clicking the Bridge icon opens the full Bridge, not Mini Bridge.
With the prior version 8.0.2 problem, I was able to recover Mini Bridge by doing a re-install of InDesign under Window's Safe Mode. Microsoft has somehow changed Safe Mode and I can no longer do the reinstall using Safe Mode. I have tried several different ways of reinstalling version 8.1, but none of them correct this problem. Still no Mini Bridge.
Mini Bridge does work in Photoshop CS6 with no problem.
I have read through all of the messages that seem to relate to this problem in this forum, but none of the suggested solutions work for me.
Can anyone provide me with an answer? If not, how do I get help from Adobe? I am willing to pay for support, if necessary.

RESOLVED - I can't believe it, but I have actually figured this out.
Getting frustrated with going in circles, I decided to dig into security options. First off, I opened Windows' Properties for the start-up icon for InDesign. Right off, I noticed under the Compatibility tab that InDesign was set to run in Compatibility Mode for Windows XP (Service Pack 3). This did not seem right, so I turned off the option to run in Compatibility Mode and re-started up InDesign. Low and behold, the option Window | Mini Bridge was now displayed! And it worked!
Sorry to have bothered you gentlemen with this problem. I really appreciate your assistance!
Mark.

InDesign CS6 crashing at startup after upgrade

Hello all,
Yesterday, we upgraded a few of our iMacs (10.7.4) with the MasterCollection CS6 from CS5.5.
Everything launches with no problems EXCEPT for InDesign CS6. The splash screen comes up and quits when it says "Starting up service registry".
When I look in the console, the report crash says this:
ReportCrash: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
I looked all over the net for some solutions, which one said to delete the ID defaults and prefs but there are none to be deleted because the software never gets far enough to create those files.
And the kicker is that we get the exact same error on 3 iMacs. Some of our remote employees installed the same MasterCollection dmg on their systems and are having no issues.
Can anyone help?
Thanks!

see if this helps: Adobe Forums: InDesign crashes at startup

InDesign CS6 from CS3 plug-in issue?

Our InDesign CS3 files have the SBIndexPro plug-in that was required to generate an accurate index in InDesign CS3, which InDesign CS6 doesn't recognize because it's a third-party plug-in (and CS6 doesn't have it or require it). So if we open CS3 files in CS6, we get an error message that the SBIndexPro plugin is missing and book functions (exporting book to PDF, packaging the book, updating page numbering, generating TOC, generating an index) are all disabled because of it.
The work-around we've found from forums online is to open the files in InDesign CS3, export each file to an INX (InDesign Interchange) file, open the files in CS6 and fix elements in the master pages (running headers shifted and have to be moved back into place), relink any missing images, save as a CS6 InDesign file.
Is there any simpler way we can get our files updated from InDesign CS3 to CS6 without this plug-in tripping us up? We can see how to disable the plug-in in InDesign CS3 but the files still say they're missing the plug-in when opened in InDesign CS6.
A prompt response and any help is appreciated!

You could open it in CS6 and export it to IDML but besides that, you've
covered the only two ways I know.

CS3 upgrade to Indesign CS6

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