CS3 upgrade wont accept older serial number in stage 2  :(

Hi folks,
I have been happily using Photoshop CS for years and then got a retina with Mavericks...
So I had to up the ante but since I couldn't afford CC or CS5+ I got myself CS3 on eBay.  Now- it was sold as "full retail" but turns out is only an upgrade but with serial number et al.  No HUGE problem as I did have my Photoshop CS serial number and unboxed disk still.  Or so I thought.
But it works fine to install and even to trial, but when I get to the point of my CS serial number to "upgrade" from it doesn't like my CS serial number.  Meaning- I cannot upgrade!
What could the matter be?  My CS serial number is fine and it does work fine on my older Mac running CS still, just not on either Mac (both the retina and the older Mac which I tested just to rule out the retina not acknowledging CS) to upgrade to CS3.
Also-  I would like to register CS3 even though it is only an upgrade but it is already registered.  IS there provision for owners of preowned Photoshops?  I do have the bonafide disk, complete with workshop and box etc.

I just got my transcript from the chat where I am told I cannot be helped with my issue with the CS3 upgrade because I haven't been able to register the serial/licence to myself and where I signed off after apologising to the operative for wasting their time only to find that they had tagged this mysterious bit at the end, after I closed the window:
*bleep* :But in case of the upgrade cs3 serial number , sometimes there are trouble to unlock it .
*bleep* :so we need to unlock the serial number in the different way.
Obviously I cannot now ask what on earth that means. 
Wee Moan Alert:  I am so stressed by this as the whole reason for this is that my beloved MacBook Pro died on me just ten days after having been "repaired" by the local Apple "mechanic" and they suspect that this time it is the motherboard or logic board which made it uneconomical to repair and I had to stump out for a new retina which can only run Mavericks and Mavericks requires CS3 upward, has no Super Drive and "outdated" any of my non-native software so that this has been EXCEEDINGLY expensive.
I didn't WANT to upgrade CS (I like it-  it is familiar and NEVER let me down) but had to so thought that at least buying a bonafide second-hand (full retail) version would be the best of both worlds-  genuine (I like genuine and have more ancient boxed software than is sane) AND not going to break me financially (blood and stones, blood and stones!). /end moan

Similar Messages

  • Can I install the online version rather than using my dvd? it successfully installed (up to a point) that way, it just wont accept my serial number for some reason. my dvd isnt working properly.

    Can I install the online version rather than using my dvd? it successfully installed (up to a point) that way, it just wont accept my serial number for some reason. my dvd isnt working properly.

    If it gets far enough to reject your serial number, it won't help to download it. It must have installed ok.
    What is the message you get (DON'T tell us the serial number!!)?
    Does it mention a "qualifying product" by any chance?

  • I have LR5 student on my iMac but need it on my laptop, when I try to install it wont accept the serial number I was given last Feb.  Does this mean I can no longer use/install this product?

    I have LR5 student on my iMac but need it on my laptop, when I try to install it wont accept the serial number I was given last Feb.  Does this mean I can no longer use/install this product?

    No, you should be able to use/install LR5.  Make sure you are using the correct number.  If the problem continues explain the details of what you do and what happens.
    You should try contacting Adobe Support thru chat and see if they can resolve this with you.  or the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Upgrade not accepting previous serial number

    I have purchased an upgrade from Creative Suite standard 5.5 to 6. It accepted my serial number for the new upgrade, and asked for the serial number for the 5.5. I entered it, but it won't accept it as valid, even though it is there in my Licensing records in the account on adobe.com. Any suggestions as to how to solve this?

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • I am trying to install Logic studio on my second computer and it wont accept the serial number

    I already have Logic Studio on my Macbook with no problems.Now I want to install it on my Imac,but it keeps saying that my serial number is invalid.
    The serial number is correct.Does anybody know why this would be happening.

    First thing to check is that your entering the correct serial number and not say the product code etc, then tripple check the characters are correct like a figure one not a letter i, zero instead of letter O. Stupid I know but it's caught a dullard like me out a number of times!
    There should be no reason why it wouldnt work - ive got the same Logic Pro 9 on my macbook and now new iMac.
    Hope you get it sorted okay.
    Andy

  • Have Adobe Standard CS 5 (Student), and would like to upgrade to Creative Cloud (Non-Student) - won't accept my serial number for special pricing for existing users

    I currently use Adobe Standard CS 5. It was bought with the Education discount. I would like to upgrade to Creative Cloud and see that they have special pricing for existing customers that use past versions of Creative Suite. I am no longer in Education, so I will have to buy a full version. This is fine, but it won't accept my serial number for the discounted pricing. Is there something else I should be doing?

    Hi there
    Please contact our Sales team who will assist with your order - 800-585-0774
    Thanks
    Bev

  • How can I continue using my CS3? I needed to install a new hard drive, & CS3 wont accept my serial # on the re-install :-/

    How can I continue using my CS3? I needed to install a new hard drive, & CS3 wont accept my serial # on the re-install :-/

    Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
    Click on the link below, and after that click on "Still need Help? Contact us."
    Then on the next page, click Chat
    There is also a phone option.
    http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

  • Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new l

    Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new laptop.

    Make sure you are using the  correct serial number.  Find your serial number quickly
    If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count.  To do that you need to contact Adobe Support thru chat and ask them to reset your activations.  If you ask for more than that they will tell you they cannot offer you any support.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

    I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

    When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.

  • Bought Aperture 3 Upgrade. Won't accept my Serial Number from Aperture 2...

    I have Aperture 2 and my Aperture 3 Upgrade will not accept the serial number no matter how many times I try it. Please help. Why the he11 doesn't Apple have easy contact numbers for situations like this?
    Thanks.

    I assume you are entering the characters correctly with all letters in uppercase and all dashes included. If so, I’d call Apple.
    By the way, before I upgraded, I renamed the version 2 Aperture program Aperture 2.1.4. This way when I installed my upgrade it created a new version 3 Aperture program, “Aperture”. I wonder if following this technique will get around your problem with the version 2 serial number.

  • Reinstalling cs4 premium upgrade wont accept my cs3 premiunm installed

    Reinstalling cs4 premium upgrade wont accept my cs3 premium installed

    And exactly what? What system? What install procedures are you using?
    Mylenium

  • I have Adobe Acrobat 9 Pro and the serial number.  It is asking for an older serial number?  Please help?

    I have Adobe Acrobat 9 Pro and the serial number.  It is asking for an older serial number?  Please help?

    Hi juneb55782770,
    I believe that you have an upgrade version of Adobe Acrobat Pro, in this case it will ask for the serial number of the previous qualifying version.
    You can find your old serial number using this link : Find your serial number quickly
    Hope this will resolve your issue.
    Please reply if you still experience any issue.
    Regards,
    Aadesh

  • I bought a new mac. my old creative suite design standard works well but acrobat doesn't accept the serial number

    I bought a new mac.  My old creative suite design standard works well but acrobat reader 8 doesn't accept the serial number.
    Please, is there any methods do make this?
    All is right with my subscription. I just install the suite one time on my old mac.
    Thanks
    Yoann

    Was the FCS on your old machine an upgrade? You will need to enter your original, full version serial first, and then you will be prompted for the upgrade serial number.
    Hope this helps.
    MtD

  • I reinstalled Acrobat X Pro after a disk crash and it doesn't accept my serial number

    After a hard drive crash and reformatting, I went to install Acrobat X Pro, and the installer accepted the serial number, but the program doesn't
    This is an upgrade from Acrobat 9 Pro, but it doesn't accept that serial number either.

    It will ask for BOTH of those serial numbers at different times. The Acrobat 9 serial is for a "qualifying" product. Not sure what order it will want them, look closely at the prompts.

  • Apple won't accept my serial number

    Hi,
    I just bought a new laptop pro. Tried to do an atomatic upgrade to Mountain Lion. Submitted my receipt as required which includes the correct serial number. Keep receiving automated emails telling me that the 'part number is missing'. Have checked the receipt against the serial number onthe machine. It is correct. Now I discover that the Apple web site won't accept my serial number either. I can't get a sensible, human response from Apple via eamil and can't organise a call back becuse you need to have a serial number to do this ... any suggestions??

    Call your country's Apple tech support and ask to be transferred over to Customer Relations.

Maybe you are looking for