CS4 activation question

Hi, I'm trying to get the serial number of my boss' installation of Adobe CS4 for the record. I don't have the CD. With CS3, I can deactivate the software without deleting the serial number and then open InDesign and get the activation number when it prompts to reactivate.
This doesn't seem to work in CS4. When I launch InDesign, it seems to be reactivating invisibly in the background so I never get to see the number.
Is this a feature of CS4 or something weird with this installation only?
Thanks!

That's how it works and why it's vitally important to register your software.
Just log into your account and all of your serial numbers will be there.
Bob

Similar Messages

Upgrading CS3 to CS4 - activation question

I have a licensed copy of CS3 and am thinking of buying an upgrade to CS4. My questions are -
* will I get a new serial no. with CS4?
* if so, when I install CS4 can I de-activate CS3 and activate it on a different Mac? i.e. have one Mac with CS3 and another with CS4.
Regards,
Phil

Yes, you'll get a new serial number but keep in mind you will still only
have on license. While you can install and activate on two machines you
can't use them both at the same time, legally.
Bob

Photoshop Activation Question

Hi,
Sorry in advance if this has been asked before...
I think the EULA for CS3 allows for installing CS3 on 2 machines as long as the 2 installations of CS3 aren't being used at the same time. When I go to install it on my 2nd PC, when it comes to Activation, it says I've maxed out my Activations. Am I supposed to keep Deactivating from one PC and Re-Activate on the 2nd PC each time I want to use it?
I really don't think I ever installed CS3 on any other of my machines, or if I ever did I know I uninstalled it, because I don't have CS3 anywhere, except for one PC.
Any help appreciated!

New information posted today by Adobe.
Quote:
To make it easier to get help with activation questions, we’ve recently added a new service where customers can choose to chat live with an Adobe customer service agent to activate their product. This is available from Monday to Friday between 6am – 2pm Pacific time.
To chat with an agent, visit our online Support Portal at http://www.adobe.com/go/supportportal
Once you have signed in with your Adobe ID, go to the “Serial Number” tab and select “Activation”. Click on “Proceed to online form”, and then the chat invite will show up on the next page if an agent is available.
Alternatively, you can go to the Activation Phone number page at http://www.adobe.com/activation/phonenumbers.html
If an agent is available for live chat, you’ll see a pop-up invitation for chat appear shortly after you land on that page.

Problem with CS4 activation using student users

Hi,
I am working at a school and over the last few weeks we have rebuilt our network from a 2003/xp to 2008R2/Win7 network so have had to remake a lot of software packages. We have created and deployed CS4 with success across the network but seem to have an activation problem with a specific user type.
This user type is with student accounts which use a seperate group policy to the staff accounts. When students log in and the PC has not had any CS4 programs started before, it comes up with the activation window prompting to start a trial (does not work) or activate with a serial number (also does not work), which should not happen as the serial is built into the deployment. When staff log in and run the software it works fine and activates with no problem. So this is not an activation issue, more of a technical issue.
This is causing a problem as for us to activate all of the CS4 software we have to log onto each pc as a staff member, open Photoshop (or another CS4 program), close it then log in as the student for it to work. (This is only needed once per PC, but is time consuming with over 400 computers.)
The only main difference between the staff and student accounts are that students use mandatory profiles (with roaming appdata) and staff use fully roaming profiles. There are other policies in place for students but none that I can see would stop the activation process from working.
So my question is, does anyone know what could be stopping this activation from working?
Thanks,
Joe

Still having the problem, anyone have any ideas what could be causing it? Im at a loss here, ive compared both policies for staff and students but can not work out whats causing the issue.

Multi-"Machine" Activation Question: Virtual Machines

Hi,
I am developing plugins and have the need to test with a wide range of Photoshop versions on a wide range of operating systems.
At the moment I'm accomplishing this through the use of VMware virtual machines. I have a powerful 64 bit host workstation running Vista x64 and have created virtual machines for XP Pro, Vista 32 bit, Win7 RC, and Win7 retail. Virtualization saves me from having to build a lab full of test hardware.
I have the desire to test with versions 6 through CS4... I haven't yet gone through the process of installing all the versions of Photoshop on all these VMs; just a few, which is probably covered under the 2 activations limit... My question is this:
Will Adobe consider it a separate activation for each virtual machine? Can they be "sweet talked" into allowing more? I am running them all on one computer, and (generally speaking) using only one at a time.
From what I can see the software will not realize this is one and the same computer, since the virtualization environment does a good job of convincing the OS that it's a completely separate computer... I suppose I will forge ahead and call Adobe... Adobe phone contact is not touted to be much of an easy or rewarding thing from what I hear.
Any advice on how to proceed with setting up a decent testing environment to support long-term multi-platform testing would be great.
Thanks in advance.
-Noel

I would read this attached page. We are pretty much users like you and cannot speak for adobe or how they might react to your question. Calling them is the only option.
http://www.adobe.com/aboutadobe/volumelicensing/

Office 2013 Volume License Activation question

Hello,
we have software assurance, so MAK and KMS are available for O2013.
I cannot use KMS server (there are reasons for now). So I have to use MAK. I know that it is possible later on to convert MAK to KMS.
I found topic about ADBA. But missing few points from the description after my 2 questions.
1. Can I use KMS key for use with Volume Activation Tool without actually having KMS installed?
2. at the end it says just 180 days activation. What will happen then?
From:
http://searchenterprisedesktop.techtarget.com/tip/Using-Active-Directory-activation-and-other-new-Office-2013-tools
-------Prior to Office 2013, IT had to rely on Multiple Activation Key (MAK) or Key Management Service (KMS) activation. These processes were generally more complex than ADBA. Little has changed with either MAK or KMS in Office 2013. With ADBA, however,
IT can easily
activate Office 2013 clients through their connections to the domain.
To implement ADBA, administrators must use the Volume Activation Tools utility, which walks them through the setup process. After admins supply the KMS host key, the setup process adds an activation object to the
Active Directory Domain Services. The activation object uses the same Generic Volume Licenses Key (GVLK) and KMS host pair as that for regular KMS activation. When the client joins the domain, the activation object automatically activates the Office installation,
granting a license to the client for 180 days. --------------
--- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis

Hello,
we have software assurance, so MAK and KMS are available for O2013.
I cannot use KMS server (there are reasons for now). So I have to use MAK. I know that it is possible later on to convert MAK to KMS.
I found topic about ADBA. But missing few points from the description after my 2 questions.
1. Can I use KMS key for use with Volume Activation Tool without actually having KMS installed?
2. at the end it says just 180 days activation. What will happen then?
From:
http://searchenterprisedesktop.techtarget.com/tip/Using-Active-Directory-activation-and-other-new-Office-2013-tools
-------Prior to Office 2013, IT had to rely on Multiple Activation Key (MAK) or Key Management Service (KMS) activation. These processes were generally more complex than ADBA. Little has changed with either MAK or KMS in Office 2013. With ADBA, however,
IT can easily
activate Office 2013 clients through their connections to the domain.
To implement ADBA, administrators must use the Volume Activation Tools utility, which walks them through the setup process. After admins supply the KMS host key, the setup process adds an activation object to the
Active Directory Domain Services. The activation object uses the same Generic Volume Licenses Key (GVLK) and KMS host pair as that for regular KMS activation. When the client joins the domain, the activation object automatically activates the Office installation,
granting a license to the client for 180 days. --------------
--- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis
Q1) there is a KMShost product key, and there is a KMSclient product key.
The KMShost product key, you install this in your KMShost machine, and the client machines which have the KMSclient product key will contact your KMShost machine for activation.
Volume Licensed products are provided by MSFT with the KMSclient product key already installed. The KMSclient product keys are also publically available in the TechNet library documentation.
VAMT can be used, with or without KMS installed. VAMT is not part of KMS, and, KMS is not part of VAMT.
ADBA is not part of VAMT and VAMT is not part of ADBA.
ADBA can only be used if your AD is at the later version, and, ADBA only works for the latest products like Windows8 and Office2013.
If you have older AD or older products you will still need to have KMS or MAK.
Q2) after 180days, it's the same as KMS - the KMSclient (or ADBA client) will enter "non-genuine" mode if the client has not contacted ADBA object (or KMShost) to renew the activation status.
This wiki article I put together, includes a few helpful links about ADBA and KMS:
http://social.technet.microsoft.com/wiki/contents/articles/22510.volume-activation-kms-mak-adba-avma.aspx
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Photoshop CS4 activation problems

Hi everyone,
I was wondering if anyone knows how to disable a registered copy of Master Suite? I currently have it installed on both my laptop and my desktop. One day my desktop's hard drive corrupted itself and would not allow my pc to boot no matter what I tried. So I ended up doing a low level format to my drive and reinstalling the operating system along with master suite. I was not able to deactivate my desktop's CS4 install because the computer was not able to boot into windows. Formating did not disable my copy of master suite, so when I restalled master suite it claims that I have it running on three computers yet, I have it only running on two computers. I installed it on to same pc, with the same operating system. My big question is, how do I disable the defunct copy of CS4 that is not working so I can use my fresh install of CS4 and my current install of CS4 on my laptop?
Please help.
PC specs: Intel Q9450 @ 3.6GHz (8 x 450FSB) / Abit IX38 Quad GT / 8Gb G.Skill @ 5-5-5-15 1000MHz / 2X 8600GT's (Core 700Mhz - Mem 760Mhz) / 2X Seagate 500GB (RAID 0) + 2X Seagate 1.5TB / Creative Labs X-Fi / PCP&C Silencer 750W / Lian Li V2000B Plus II / Vista Ultimate X64 SP1

I think you need to call Adobe customer service. Good luck.

Photoshop CS4 Activation Error

Hello,
I've been using Adobe products for a while now. However, I'm experiencing a problem with Photoshop CS4 - I have been for a while but I thout it'd eventually go away.
I have 2 computers. I have CS4 installed on both. However, a while back It was installed on a third computer (I own) - it was then completely removed from the computer (AFAIK). I'm now getting a 'enter activation code' window everytime I try to use Photoshop on one of my computers, even though it's only installed on one other. It says that it's installed on 2 others when its not.
Any ideas/takes on what this could be?

AirSoft Studio wrote:
…Any ideas/takes on what this could be?
Sure; you neglected to deactivate the copy that was in that other computer before you "completely removed it" from that third computer. (And I do hope you used the Adobe Uninstaller rather than dragging stuff to the Trash.)
Now the Adobe mother ship shows it as still activated.
You need to contact Adobe Customer Support by phone. Only they can straighten it out for you.
Wo Tai Lao Le
我太老了

CS2, CS3 & CS4 upgrade questions

Is it possible to have both CS2 and CS3 installed and functional on the same Windows machine at the same time? Same question with CS3 and CS4 and, if it can be done, are there any known issues that result?
I need to migrate our graphics station to the newer CS3 (and eventually CS4 ... probably around the time CS10 is released), but I can't afford to lose access to projects during the much slower than normal process of getting the newer version fully ready to go (i.e., all plugins and the many custom files they use within my projects accessible by the newer version). Sorry for the 101 question ... I work in corporate video now and our facilities are way behind the curve so I have now become that way too.

As Navarro said: Should be no problem. Be aware, though, that several of the "Edit original" and "Open in Bridge" type functions will always resort to the most modern version and these functions thus will not work fully in older versions. If e.g. you chose to "Browse Presets" in AE CS3 with CS4 already on your system, it would open Bridge CS4 and you would be able to view the presets, but could not apply them with a double-click as you would otherwise. Also expect some confusion when working with MPEG stuff. You may get warnings about missing CoDecs in Encore and Premiere or weird licensing warnings ("not included in trial version" and such...)
Mylenium

FamilyTalk and Activation Questions

I've got a question about the activation. It seems that Apple/AT&T made it very easy to activate an iPhone for a single user, but they haven't said much about the FamilyTalk plans. If I were to open up a new AT&T FamilyTalk plan with an iPhone and a plain old Nokia phone would I still be able to activate the iPhone in iTunes? I'm not sure how it would work because the other phone on the FamilyTalk plan would have been activated in the store when I opened the account; so I think that makes me an existing customer by the time I leave the store. The options under "I am an existing customer" in the iPhone activation pane in iTunes are as follows: "replace a phone on my account with this iPhone," and "add a new line to my existing account." Regarding the second option, could this existing account be the FamilyTalk account that I just opened at the store, and then would iTunes allow me to make the iPhone the second (and last) phone on this new FamilyTalk plan?
So in short, I want a FamilyTalk plan for two phones, one of them not being an iPhone. Will iTunes/AT&T allow me to activate the iPhone as the second phone in that plan?

There is absolutely no reason why you cannot do this. You just need to discuss it with customer service at ATT. No one here can do it for you. Itunes only activates the phone, ATT is the one who does the billing and the plans. It should be quite easy.

Activity Questions

Hi,
I have several questions in regards to activities and issues I am encountering as a young and learning Service Manager Back-Up Admin.
First off: I have service request templates set-up for Access Requests that encompass several applications/systems. It uses one Service request with anywhere from 4-20 Activities that are assigned to other teams that handle the specific application or system
access. The Service Request stays assigned to my Queue in the Help Desk. In these Requests, I have used Parallel Containers to have Activities go active at the same time, and then inside that container I have other Sequential Activies which contain Systems
that require more than one teams attention. My problem is, two fold.
1. My activities on the Service Request "grey out" and cannot be clicked to open the activity, once the Service Request goes to Completed Status. This is a pain, as we have to manually search the MA# when a user calls in to question an account
set-up or something. The funny thing is, on regular service requests that just have the single activity we use as default, the activity does not do this. Is there a way to set this where it will not grey out the activities and we can still double click them
to open them from the Service Request?
2. Is it in ANY WAY possible to either have activities run parallel without a parallel activity container holding them all? When I do it this way, the container becomes the parent and not the Service Request itself. My runbooks are three times as large trying
to get child activities of every Parallel and Sequential Activity on my Request to do automation on data. Also my teams are complaining because they have to click the parent link 3-5 times to get to the Service request, since I have the Activities embedded
in each other to control their flow. if I could run activities in parallel without adding a parallel container, or if I could find a setting that would ignore containers as parents, my work and my workflow would be MUCH better.
Thanks for any suggestions/help you can provide.
Just to clarify, we started this activity system for access requests because there is no easy Child-Parent relationship ability with Service Requests that could be set-up in templates. If there is a better way, I would love to hear it.

You're not alone :) Pardon the following dissertation..
Regarding your first concern, are you sure the service requests aren't closed? I just tried in my test environment..when a service request is completed, the activities are still accessible. When the service request is closed the activities are not accessible.
I'd consider it undesirable behavior. Fortunately, most undesirable behavior can be fixed with custom controls. This is the second time this week I've seen someone complain about it. I can't make any promises, but let me look inside the activity control
and see if I can build a custom control that will leave the control turned on so you can continue to open activities. If you don't want to wait for me, submit it as a bug to the Service Manager team and see if they'll fix it in an update rollup (fair warning..it
might be by design based on ITIL standards)
Regarding your second concern, there are a couple approaches you can take.
You can't run activities in parallel at the parent work item level without modifying the parent form (by replacing the default activity control with a parallel activity control). And there's no guarantee it would work anyway. The activity workflows themselves
may be tightly coupled to sequential activity behavior at the parent work item level. It would require a good bit of testing and validation and probably isn't worth pursuing.
One possible alternative would be to create a "parent work item" relationship between all activities (regardless of depth) to their parent work item (be it a service request, incident, change request, whatever). Such a feature would require a custom
workflow to generate the relationships when a work item is created. As for the form links..again, you'd have to create custom controls to apply to all activity forms that utilize that new relationship. But your runbooks would only have to get one relationship
instead of sifting through 2, 3, or 4 levels worth of child activities.
As for building a child-parent relationship ability with service requests, you could do it in a template..but you'd have to do it in the management pack itself. Basically, you'd create a new service request in your template that contains an activity that's
related to a particular "dependent work item" activity in your main service request template. Ultimately, your template would be a web of activities and sub service requests with their own activities. The out of the box request offering engine isn't
really built for it..so it would be tricky (if at all possible) to make sure the main request offering input is copied to all the necessary service requests in the template. I've never tried it, but it might be possible..and again, you'd have to do it in the
MP..the console just isn't sophisticated enough to do half the stuff that management packs can do. Note that this approach would likely create "service request sprawl" whereas your activities are clearly organized and grouped right now.
The easiest alternative would be to copy all important data from the parent service request down to the individual activities. In this way, the users wouldn't have to find the parent service request..everything they need is right on their activity's description.
A custom workflow or runbook could accomplish that and would be a lot easier than the template fiasco I mentioned in the last paragraph. You would have to be careful about changes made at the parent service request..your workflow/runbook would have to update
the child activities anytime important information was changed at the parent level.
To close out this novel, I'll look into the activity thing and see if I can't tweak the form behavior. Again..no promises..theoretically, it'll work..but reality and theory don't always get along.

Home Activation Question

I just recently pre-ordered an iPhone 4 to be shipped to my house. I used another person's upgrade on my account and was wondering if the iPhone will come specifically for that number, or can I choose which number I want when I activate in iTunes? I am trying to avoid a trip to the AT&T Store and have never done home activation.
If anyone can let me know that would be great! Thanks.

I did this when I got the 3g iphone 2 years ago....I took my husbands upgrade since I wasn't due for one yet. It can be done but it's a huge pain....and yes, it will come specifically for the other persons number. You'll need to take it in to an AT&T store because, yes, you can swap the sim chips if you have a 3g sim chip....if there isn't a new sim for the new iphone. They have to internally switch this information in your at&t account. Only a person with an iphone can get an iphone data package....which would be the other person, so your sim would be charged per use for the internet. So they need to internally change this info that YOU have the iphone and not the other person so you can get the data package. Plus there was something about the IMEI number of the phone....sorry it's a very complicated process thats hard to explain but there is a lot more to it than just switching out the sim. AT&T even screwed my account up with this swap and I ended up with a $600 bill on my first bill (they later corrected the problem and waived all the fees that i wasn't supposed to be charged for). So, unfortunately you'll probably end up going in to have this done. You can try calling them and see if they can help you over the phone first.
And don't let them tell you that it can't be done! I did it, but I've had several AT&T employees tell me that it's impossible and can't be done and basically called me a liar to my face. If you have any questions, you can email me at [email protected] and I can try to answer based my on my experience.

Photoshop CS4 CPU Question...

Hello,
I hope everyone had happy and safe holidays. Welcome to 2009.
I have a friend with a Pentium 4 system and she wants to run Photoshop CS4
Extended on it. Right now it only has 1GB of ram and while she plans to buy
a new system later this year, she would like to use the one she has now. She
can install another 1GB of ram, however the system requirements for PSCS4E
only states a 2GHz or faster processor. It doesn't state a minium specific
kind of processor.
So my question is will Photoshop CS4 Extended run on a fast Pentium 4
machine with 2GB of RAM, Windows XP Pro?
Thanks,
Robert

Bob, the problem is without knowing if it will install and run she doesn't
want to spend the money on the ram. Since Adobe doesn't state with the
requirements anything more than "2GHz or faster processor" and since a
friend of mine wasn't able to install until he added 2GB of ram to his
system we both want to make sure that it will install on a P4. Once we know
that she can then decide if she wants to spend the money on the extra ram.
If it won't install on a P4 (the installer like with the less than 2GB of
RAM won't let it) then buying the extra ram is moot and would be a waste of
money.
Robert

After Effects CS4 Exporting Question

I am creating several After Effects CS4 compositions that will be used in a Premier Pro CS4 project. Right now I am importing the AE compositions into Premiere with out exporting them first. It is real convenient to be able to click into PP and see the current changes take effect. My question is this, once I am done tweaking a composition should I be exporting it in another format or I is it ok to use the AE file as is? Am I suffering any quality loss by not going to quicktime or one of the other choices?
And in PP you hit enter to render. Is the AE equivalant hitting the space bar and playing the timeline? I see the green line above any changes but I didn't know if there is another step to maximize the quality of the finished product.
Thanks in advance for any help.
Cole

R-Cole wrote:
Am I suffering any quality loss by not going to quicktime or one of the other choices?
If you suffered any quality loss, you'd know your settings are wrong. Most commonly people make a mess of field order, which of course you can neatly avoid by using DynamicLink such as you already do. The rest is more or less a matter of personal preference and how much performance is consumed by live rendering the AE compositions vs. how much juice your machine has. You wouldn't use that workflow on very complex projects where rendering a single frame can take up to several minutes, but for straight titles and color corrections it's okay.
R-Cole wrote:
Is the AE equivalant hitting the space bar and playing the timeline?
The green line refers to frames stored in RAM, the blue ones to the disk cache, should you use it. Read the help files on how to generate RAM previews to populate both caches. After you have RAM-previewed each segement of the timeline and use the disk cache, it may be possible to get realtime spacebar playback, but there is no guarantee for that. After all, AE is primarily foicused on compositing, not RT editing. There's one caveat, however. The disk cache will only be used, if AE thinks it could not render the frames quick enough, so in your simple scenario it may never be used. And of course specific chnages will invalidate caches, so you's have to re-render. It really depends.
Mylenium

CS4 Dreamweaver Question: "Find all" has stopped working.

Dreamweaver will no longer perform a search using the "Find All" option. Nor will it place results in the Search panel.
Can you help in answering the question of how to make it work again?
Dreamweaver will . . .
Find Next within the current document.
Find Next within a specified folder. And, with repeated mouse clicks will find each instance within the defined set of pages.
It will NOT . . .
Find All within the current document.
Find All within the defined set of pages (e.g. folder, site, etc.)
The Search Panel at the bottom of the page will appear when the Find All search starts, but nothing populates in it.
Your help in answering this question is most appreciated.

It worked a couple of times, but no longer. Any other thoughts?
If you have experienced it several times and using latest updates for CS4 this means there must be more going on.
Do you check and repair your disk permissions for OSX on a regular base and do you have also latest updates for OSX (software update) running regularly?
There are two other options, purge cache for folder (or delete the entire cache file to the trash and start again caching). In the Bridge prefs is a setting to also purge global cache. (Per CS4 it seems save to use this setting, earlier version could bring you in trouble as Tai Lao often has stated)
You will find the cache file in the user library caches folder and it can grow to huge proportions.
In the same library in the preferences is also a Bridge plist file that can be deleted.
Both Cache and plist file will refresh itself with a default empty file as after first install once you restarted Bridge.

CS4 activation question

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