CS4 After Effects no longer loading after installing Office 08

During the christmas break I installed Office 08 and its seamed to have mucked something up in CS4 After effects because it won't load anymore, the program starts loading the libraries and all that stuff at the splash screen and crashes when loading User interface
After effects worked fine before I installed office 08. Does anyone know what has happened and how to fix it? The strange thing is, it works on a couple of macs but the majority of the lab is having this problem.
I have tried heaps of things:
- Totally uninstalled office 08 and its preferences
- Uninstall CS4 and manually remove all the preference files
- Locate the fonts folders and comparing the fonts with that of a working mac
- Creating a new login account
- Updated to After effects 9.0.2
After spending hours and hours and hours doing this, I have had no luck solving the issue. Help will be greatly appreciated... I will backup all the data and re-install Leopard next week if no-one knows how to fix this.
Here is part of the error message that i have reported to adobe and haven't had a reply
Process:         After Effects [139]
Path:            /Applications/Adobe After Effects CS4/Adobe After Effects CS4.app/Contents/MacOS/After Effects
Identifier:      com.adobe.AfterEffects
Version:         9.0 (9.0)
Code Type:       X86 (Native)
Parent Process:  launchd [93]
Interval Since Last Report:          204 sec
Crashes Since Last Report:           1
Per-App Interval Since Last Report:  148 sec
Per-App Crashes Since Last Report:   1
Date/Time:       2010-03-17 11:13:10.239 +1100
OS Version:      Mac OS X 10.5.8 (9L31a)
Report Version:  6
Anonymous UUID:  93AB0F34-3CF9-41AE-A9E5-21738DB3269F
Exception Type:  EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
Crashed Thread:  0
Thread 0 Crashed:
0   libSystem.B.dylib             0x91ccce42 __kill + 10
1   libSystem.B.dylib             0x91d3f23a raise + 26
2   libSystem.B.dylib             0x91d4b679 abort + 73
3   U.dylib                       0x029a529f U_LoadFrameworkBundle + 671
4   libSystem.B.dylib             0x91ccb2bb _sigtramp + 43
5   com.macromedia.FLVExporter    0x2ba2ded5 FLVCore::Initialize(__CFBundle*) + 657
6   com.macromedia.FLVExporter    0x2ba45c32 FLVExporter::FLVExporter(ComponentInstanceRecord*) + 130
7   com.macromedia.FLVExporter    0x2ba46005 FLVExportOpen + 37
8   com.macromedia.FLVExporter    0x2ba468ca FLVExportComponentDispatch + 130
9   ...ple.CoreServices.CarbonCore 0x957b2935 CallComponentDispatch + 29
10  ...ple.CoreServices.CarbonCore 0x957b2915 CallComponentOpen + 43
11  ...ple.CoreServices.CarbonCore 0x957b0fb1 OpenAComponent + 449
12  ...ple.CoreServices.CarbonCore 0x957b0dea OpenComponent + 24
13  ...dobe.AfterEffects.framework 0x00fe574c FEE_GetMotionTrackCmdAttrs(long, bool, bool, long, char*, bool*) + 512746
14  ...dobe.AfterEffects.framework 0x00fe58fb FEE_GetMotionTrackCmdAttrs(long, bool, bool, long, char*, bool*) + 513177
15  ...dobe.AfterEffects.framework 0x00fe7d5c FEE_GetMotionTrackCmdAttrs(long, bool, bool, long, char*, bool*) + 522490
16  ...dobe.AfterEffects.framework 0x00ce44db CEggApp::IEggApp(bool, bool, boost::function0<void, std::allocator<boost::function_base> >) + 17347
17  ...dobe.AfterEffects.framework 0x00ce7e4d CEggApp::CEggApp(bool, bool, boost::function0<void, std::allocator<boost::function_base> >, long) + 919
18  ...dobe.AfterEffects.framework 0x00ceb825 egg::dvainit::DVAConsoleEnabled() + 1809
19  ...dobe.AfterEffects.framework 0x00cebc37 EggMain(bool, bool, bool, bool, bool, char*, bool, long) + 97
20  com.adobe.AfterEffects        0x00005bc6 main + 1574
21  com.adobe.AfterEffects        0x00004f62 _start + 216
22  com.adobe.AfterEffects        0x00004e89 start + 41
Thread 1:
0   libSystem.B.dylib             0x91c8f9c6 kevent + 10
1   libSystem.B.dylib             0x91c90155 _pthread_start + 321
2   libSystem.B.dylib             0x91c90012 thread_start + 34
Thread 2:
0   libSystem.B.dylib             0x91c5f2ce semaphore_wait_signal_trap + 10
1   libSystem.B.dylib             0x91c912c6 _pthread_cond_wait + 1267
2   libSystem.B.dylib             0x91cd6539 pthread_cond_wait + 48
3   com.adobe.amt.services        0x1f44e294 AMTConditionLock::LockWhenCondition(int) + 52
4   com.adobe.amt.services        0x1f448bfa _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 130
5   com.adobe.amt.services        0x1f44e379 AMTThread::Worker(void*) + 29
6   libSystem.B.dylib             0x91c90155 _pthread_start + 321
7   libSystem.B.dylib             0x91c90012 thread_start + 34

The failure appears to be in the FLV QuickTime component, which is an FLV exporter for QuickTime that Adobe Flash (or older Macromedia releases) installs into your [root]/Library/QuickTime folder.  After Effects loads any such component that QuickTime makes available (they appear under the File > Export menu).
First, try deleting the com.macromedia.FLVExporter in your [username]/Library/Preferences folder, if present.  Failing that, pull out the FLV QuickTime component I described above.
It is also theoretically possible that the failure is in the next component in the QuickTime components folder, not the FLV component.  You might could just pull out the entire contents of that folder and see what happens.
-=TimK
-=After Effects QE

Similar Messages

  • Can I install Flash CS4 after installing, activating & updating Photoshop CS5 ?

    Can I install Flash CS4 after installing, activating & updating Photoshop CS5 ?

    Sure. I have Flash 8, CS3,4,5 all installed and each will run.

  • I am using the DSGN CS4 CT now upgrade to DSGN CS5.5 MAC UPG EPA PROMO APAC CS4 (After installed CS5

    I am using the DSGN CS4 CT now upgrade to box set DSGN CS5.5 MAC UPG EPA PROMO APAC CS4 (After installed CS5.5 s/n works but the old one CS4 s/n not work) Pls let me know the solution sooner.

    So your CS4 serial number is not accepted when you try to enter it as a qualifying version?

  • Remove CS4 after installing CS5

    Hi...
    Just bought CS5 Design Premium upgrade (from CS4). While waiting for CS5 to arrive, I downloaded the trial version of CS4. This did NOT overwrite CS4. When I receive CS5, I plan on just putting the serial number in the trial version. That will leave CS4 on my computer.
    2 questions...
    1. Can I delete CS4 (after installing CS5) using add/remove without messing up the CS5 installation?
    2. If I remove the trial version and install CS5 when I receive it, will it automatically remove/overwrite CS4?
    Thanks for your help...

    1. Yes, but there's no good reason to do so.
    2. No, the trial is identical to purchased version. Just enter your serial number and you should be good to go.
    Bob

  • Snipping Tool stopping working after installing Office 2013 Pro (32 bit) on Win 7 Pro 64bit - help?

    Have been looking at many forums to fix this:
    ran SFC - no errors
    rebooted multiple times
    all Windows Updates are current
    don't want to disable antivirus, as some have suggested
    Uploaded a registry fix, which several have suggested - no soap
    Note:
    all other features of this PC work great - zero issues.
    the issue starting right after installing Office 2013 Pro - 32bit.  It runs fine.
    "Paint" runs fine.  "Print Screen" works fine - image goes to clipboard, and I can paste anywhere.
    get the standard message everyone posts in forums: 
    "The Snipping Tool is not working on your computer right now. Restart your computer, and then try again. If the problem persists, contact your system administrator."
    Have tried other free third-party tools, and they are cumbersome, and I love the MS Snipping Tool.
    Advice?  Tips?
    Thanks,  
    Dave
    DavidLum

    Hi,
    Import this key back into the registry, log off and back on to check if it works.
    Windows Registry Editor Version 5.00
    [HKEY_CLASSES_ROOT\AppID\{7F429620-16D1-471E-A81A-114992148034}]
    @="wisptis"
    "RunAs"="Interactive User"
    "LaunchPermission"=hex:01,00,14,80,64,00,00,00,74,00,00,00,14,00,00,00,30,00,\
      00,00,02,00,1c,00,01,00,00,00,11,00,14,00,04,00,00,00,01,01,00,00,00,00,00,\
      10,00,10,00,00,02,00,34,00,02,00,00,00,00,00,18,00,1f,00,00,00,01,02,00,00,\
      00,00,00,05,20,00,00,00,20,02,00,00,00,00,14,00,0b,00,00,00,01,01,00,00,00,\
      00,00,01,00,00,00,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,01,02,\
      00,00,00,00,00,05,20,00,00,00,20,02,00,00
    If problem persists, please refer to another thread discussion with this problem.
    http://social.technet.microsoft.com/Forums/windows/en-US/610ecb85-9aea-472c-8590-b835a0982f68/snipping-tool-fails?forum=itprovistaapps
    Roger Lu
    TechNet Community Support

  • Error message after installing Office 2013 from DVD

    After i install office 2013 on new Win 8.1 Pro laptop , i can start in control panel mail 32 bit option to configure accounts...
    i found error in event logs:
    Log Name:      Application
    Source:        Application Error
    Date:          2014-06-24 5:20:58 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      PMCHome
    Description:
    Faulting application name: rundll32.exe, version: 6.3.9600.16384, time stamp: 0x52158827
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.16656, time stamp: 0x531812f4
    Exception code: 0xc06d007e
    Fault offset: 0x00012c1a
    Faulting process id: 0x1180
    Faulting application start time: 0x01cf8ff2304d4f6f
    Faulting application path: C:\Windows\SysWOW64\rundll32.exe
    Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
    Report Id: 6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2
    Faulting package full name: 
    Faulting package-relative application ID: 
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-06-24T21:20:58.000000000Z" />
        <EventRecordID>1851</EventRecordID>
        <Channel>Application</Channel>
        <Computer>PMCHome</Computer>
        <Security />
      </System>
      <EventData>
        <Data>rundll32.exe</Data>
        <Data>6.3.9600.16384</Data>
        <Data>52158827</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>6.3.9600.16656</Data>
        <Data>531812f4</Data>
        <Data>c06d007e</Data>
        <Data>00012c1a</Data>
        <Data>1180</Data>
        <Data>01cf8ff2304d4f6f</Data>
        <Data>C:\Windows\SysWOW64\rundll32.exe</Data>
        <Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
        <Data>6ebd5d06-fbe5-11e3-8263-7c7a9101e4d2</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    Can some answer why?
    Fresh install, no errors in install at all
    Regards

    Hi,
    Rundll32.exe is responsible for calling Windows DLL (or Dynamic Link Library) files and loading them into your PC's memory.
    Usually the rundll32.exe Application error is not a straight forward error. There are lots of possible reasons for this error, includes a failed or incorrect installation or uninstallation of any softwares, which might have left erroneous Windows registry
    entries.
    Tracking down the exact issue can take lots of investigation. The severity of this error really depends, if everything works well for you, you can just ignore it. However, if you want to correct this, try below steps:
    Since you notice this error right after you installed Office 2013, try to remove and re-install it using default setting.
    Reboot your computer, many programs require a reboot for successful installation.
    Try to update your computer drivers. This is usually the cause of lots of .dll file error.
    Try to run the System File Checker tool (SFC.exe) to correct any incorrect system file. It is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files:
    http://support.microsoft.com/kb/929833/en-us
    Hope this helps.
    Thanks,
    Ethan Hua CHN
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • Safari Keychain error after installing Office 2008 for Macs

    I installed Office 2008 for Macs this morning. It then checked for updates to download, found a couple of big ones, and they were downloaded.
    Since then, when in Safari, I keep getting a message saying something like "A keychain cannot be found for Safari" with 2 options: Cancel or Return to Default. Neither one changes anything.
    I use only web-based email (Gmail, Hotmail, Yahoo) so this is a major annoyance for me.
    From Office 2008 for Macs, I really only need to use Word & Excel, so I would like to uninstall Entourage, Messenger and probably PowerPoint as well. However, at this point I'm, afraid to do anything else. (Also, i thought it was strange I didn't have a chance to pick w/ Office products to install.)
    Any ideas on how to get rid of this Keychain message in Safari?
    MTIA!

    Follow Up: A few days later, there was a Apple software update. After it was installed, the keychain error message went away.
    The keychain error was so annoying, I had decided not to install Office for Macs on my iMac, but since there's no longer a problem on my MacBook, I will probably go ahead and put it on the iMac.

  • Office Add-In Not Working After Installing Office 2013

    I just installed Office 2013 on my Windows 7 Pro desktop with Acrobat X Pro installed and all of the Office Add-In's went away.  I find them very useful and would like to know how I can get them working again. Thanks.

    I wonder why Acrobat X is not compatible with Office 2013. Acrobat X was released late 2010, Office 2013 ca. two years later.
    I think you answered your own question.
    I don't want to buy an update to Acrobat XI for compatibility reasons only.
    While you may not want to buy an upgrade for compatibility reasons, this is one of the main reasons why people do pay for upgrades. After all, you paid for Office 2013! Does this mean that only Microsoft should get money for software, everyone one else should run around to support their incompatible changes for nothing?
    I just want that I can call the PDFmaker out of my Office applications. What is the problem?
    Isn't it clear?
    (Not an Adobe reply)

  • No access to Enturage application folder after installing Office 2004

    I´m not sure this this the right forum, but when I ask Microsoft Enturage people, this is a Mac Tiger security/permission problem, and when I ask Apple people this is a Microsoft Enturage problem, so I don´t know.
    So,my issue: I have just reinstalled my HD, using "archive & Install". After the installation, I installed Office 2004. Everything works fine (Word, Excel etc) extept for Enturage, I cannot run the application. The message I get after klicking the icon is:
    "You do not have write access to the Enturage applocation folder.To run Enturage you must have the administrative user remove the Identities folder from the application folder."
    I have an admin-user. I have not changed user (only me and the admin) during installation.
    The reason for reinstalling my Mac was solely because of Enturage-problems, and now, after all this effort, it will still not work! This can make a person go insane!
    I am not a very technical person, and will be very greatful for all help!
    Sitara

    Did you shut down the database before moving files?I didn't move any files, I just copied some files to the other node.
    Can you connect in sqlplus?Yes that was possible. I also had a connection to the database using TOAD.
    After looking for the problem together with a colleague I've found out that I had to add some more listening addresses. The problem was that my nodes node1 and node2 have the IPs 10.10.10.2 and 10.10.10.3 but the virtual server of the cluster which forms the database oracledb for the clients runs on 10.10.10.103. So there was the name for e.g. node1 in the configuration files but also the IP-address 10.10.10.103 which the system couldn't resolve. After adding all possibilities using the Net Manager and after restarting the services it worked fine. At least until now. I haven't tried everything yet... I will go on tomorrow... thx so far.

  • Should I uninstall Office 2004 for Mac after installing Office 2011 on new iMac ?

    Replacing an aging G5 with a refurb 2011 iMac. The G5 has Office 2004 on it. When I migrate to the new iMac, do I need to move the Office 2004 to the new machine to not lose any documents ? And then unistall it on the new machine once I have Office 2011 on board ? Do I bother uninstalling it ?
    Haven't had to migrate to a new computer in a while, so any suggestions are appreciated. I also have TM and a clone of the G5.
    Thanks.

    This is exactly what I did. After downloading Office 2011 and opening some of my old Office 2004 files to make sure they were ok, I trashed the Office 2004. Everytime I opened an old file it asked if I wanted to save it the the new Office. I did. It's been three years now and all my old files work perfectly.
    Good luck with yours,
    virg

  • XML problem after installing Office 2007

    Sinds we installed Office 2007 we get an message when dealing
    with XML in our application:
    Couldn't find library MSVCR80.DLL (required by
    c:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL)
    Copying the DLL to SYSTEM32 or another directory doesn't
    work.
    I think it has to do something with the .Net 2.0 framework.
    Can anyone tell me more about this.. or beter.. give me a
    solution?
    Thanks!

    I am also having problems with my movies suddenly not working
    with XML either. These are AS 2.0 web apps that worked great for a
    long time, until this past Friday. Is there a Windows update that
    is interfering with SWFs and XML docs?

  • Running Microsoft Script Editor after installing Office 2010

    As per this link:
    http://office.microsoft.com/en-us/excel-help/use-office-excel-2010-with-earlier-versions-of-excel-HA010342994.aspx
    Microsoft Script Editor is installed along with Office 2010, even though it cannot be accessed from the UI. However, I cannot find it. I've looked in the installation folder, and in Program Files\Common Files for MSE7.EXE, and could not find it.
    Previously, when I encountered a Javascript error, I would get a window prompting me to choose a debugger. Now I get a window saying no debuggers are found.
    I would use IE8's built-in developer tools, but that doesn't help when debugging an HTA or under WSH.
    I am using Office 2010 Professional Plus on Windows XP SP3.

    Microsoft Script Editor (MSE) seems has been removed from Office 2007 and Office 2010.
    That means MSE will not install when you have installed office 2010.
    Microsoft Script Editor (MSE) has been removed from Office 2010 from what I can tell; however, it is still installed in Office 2007. There isn't a default botton configurationm to bring it up like in Office 2003. If you want to access it make sure it is installed
    with the installation of Office 2007 and make a shortcut going to "%programfiles%\Common Files\Microsoft Shared\OFFICE12\MSE7.EXE". If anyone finds where it is in office 2010 please let me know or has a definitive "no it is not a feature."
    Thanks.

  • Problem uninstalling CS4 after installing CS5 - help!

    I installed CS5 without a hitch.
    I then tried to uninstall CS4. I opened Photoshop and chose Help/Deactivate, taking care to tick the serial number box too.
    After the uninstall procedure, I got an message that it had completed but with errors.
    In Control Panel/Programs, CS4 is still listed, but now showing only 3.77Mb instead of the 300Mb+ that it was.
    I then downloaded Adobe Support Advisor and ran it. The diagnosis directed me to this Knowledge Base Article.......
    http://kb2.adobe.com/cps/403/kb403891.html#ionComHeading
    1. Can I get rid of what remains of CS4 in my Control Panel?
    2. Will it affect my system in any way?
    3. Will it affect CS5 in any way?
    I've never had a problem uninstalling older versions in the past. Not a happy bunny at all!
    Thanks.
    D.
    ps. I couldn't not insert the above link by right clicking and choosing insert link - had to type it by hand. But, the kb number (403891) is definitely correct.

    I've never had a problem uninstalling older versions in the past.
    ...but then you probably obeyed the correct order in the first place. Anyway, there is no harm in leaving the remnants in place. you can of course make them disappear by removing the relevant registry key(s), but how important that little cosmetic surgery is to you, is for you to decide.
    Mylenium

  • Uninstalling CS4 after installing CS5

    Hi,
    I have just installed the CS5 upgrade (Master Collection). Now I have CS4 and 5 installed, which is unnecessary.
    Question 1: Can I uninstall CS4 without deleting any important files like libraries, templates, brushes, actions, etc?
    Question 2: What is the best way to uninstall CS4?
    Thanks,
    Rogier

    Hi Roger:
    Would be curious to hear what happened with your uninstall. I encountered a similar situation, checked with NAPP due to the many problems I have had with Adobe Support. The uninstall almost worked.
    However, when I removed CS4 from my lap top, the CS5 executable programs disappeared from <Start> <All Programs> <Adobe>. I used Explorer to see what files were installed, and they were all there. So I either have to execute them from Explorer, or reinstall to make life a bit easier. So I am in the process of reinstalling. Think I will leave both sets on my Desktop.
    Below is the information NAPP sent me. There are some good hints if you have customized Actions.
    From NAPP:
      You can uninstall through Start menu> Control Panel> Add and Remove Programs.   But before you do, consider these steps:
    --Open Photoshop CS4.
    --In the Actions palette, select a set of custom Actions (a set, not an individual Action).
    --From the Actions palette menu select Save Actions.
    --Choose a location, assign a name (using the .atn file extension), click Save.
    --Repeat for any additional sets of Actions.
    --If you have any custom brushes, styles, etc., use Edit> Preset Manager to create and save sets.
    --Quit Photoshop CS4.
    --Open Photoshop CS5.
    --From the Actions palette menu choose Load Actions.
    --Navigate to and select your .atn files to load them into the palette.
    --Use Edit> Preset Manager to load other custom items.
      Also check the other programs of the Creative Suite for custom templates and such that you want to save.
    Dan

  • Can't open bridge cs4 after installing Mac OS Yosemite

    Installed Yosemite on iMac a few days ago. Now, when I try to launch Bridge CS4, the screen goes black momentarily and Bridge doesn't open. I tried downloading PSE 9 and Organizer, but I don't like them. Can I replace Bridge CS4 with a later version?Bridge General Discussion

    Are these Apps installed on the external, or are you trying to run them from the internal while booted from the external?

Maybe you are looking for

  • Accessing the iTunes Store crashes iTunes (Windows XP)

    I run iTunes on XP. Over the last month, I can open iTunes just fine. But as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). I looked in the event monitor and it usuall

  • Java implementation from WSDL file

    Hello All I am working on my thesis and have to deal with web services. I have a WSDL file where I have to create the Java implementation for and deploy it to TomCat which is comming with JWSDP1.3. The steps I do are as follow: 1. Get the WSDL file 2

  • ISE and central web authentication

    Hello all, I have followed the steps in this document in detail: http://www.cisco.com/en/US/products/ps11640/products_configuration_example09186a0080ba6514.shtml however, my central authentication does not work. I get to the guest portal, i get authe

  • Stopping output tasks properly before exiting a For-loop

    Hi, I've been having some trouble exiting a For-loop conditionally. The problem is that when the loop is stopped conditionally (a button is pressed) the DAQ (NI USB 6353) outputs get stuck to whatever value they were in. I tried stopping the DAQ Assi

  • I can't download the latest iTunes version

    The message says the feature you are trying to use is on a network resource that is unavailable?