CS4 Apps not launching after install

Hi,
I have an imac running OSX 10.5.6, with CS2 installed on it. This morning I received my CS4 upgrade discs. The installation ran without a problem. I opened CS4 Photoshop with no problem, then I opened CS4 Acrobat...a window popped up asking for a serial number (odd I thought) so I put in my CS4 serial number, but it didn't work. I decided to restart the machine. After restart none of the apps would launch, they appear in the doc for a few seconds and then close up. Acrobat will launch briefly, but it asks for my computer password, after that it says I need to launch another CS 4 app bc it is part of a suite and acrobat closes. CS4 Bridge is the only app that will launch and stay opened. So with the exception of Bridge and Acrobat (which doesn't really open in the end) all the other apps just appear on the doc for a few secs and then close.
I was on and off the phone with tech support for about 6 hours, installing, uninstalling (CS2 and 4 using maccs3clean) making new user logins, using safe boot, more uninstalling and reinstalling. Then they tell me they are out of ideas and will need to do research and since it's Friday, I won't hear from them again until Monday. Obviously this is a bit aggravating.
Does anyone have any idea what could be causing this? I'd almost say the discs were duds, but after that first installation I was at least able to open PS without a hitch, but the trouble seemed to start when I opened acrobat, and it asked for a serial number.
Thanks in advance.

Hi Dov,
Thanks for chiming in. After several hours of phone time with  tech support, they had no answers and said that would have to get back to me Monday. But I’ve found the solution on a forum and it literally took me less than a minute to do. I removed the "FLEXnet Publisher" folder from the Preferences folder that’s within the Library folder. All CS4 apps opened right up without a problem.

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