CS4 Bridge, icon in place of image??

Hi Guys.
I do hope someone out there can help to shed some light on the following problem I am experiencing in CS4 Bridge on my new Mac. The O/S on my Mac is Snow Leopard 10.6.6
My original mac continued to crash and therefore Apple swapped it for a new and up to date model, all the software has been loaded and appears to work ok except that in Bridge when I should see a preview of a Raw image, all I see is the "icon" symbol, a plain piece of paper with a lens aperture in the middle. I have checked all the preference settings with my old Mac and all appears to be ok.
I am currently using Canon 1Ds MK III and 1D MKIV cameras.
Can anyone please tell me how to rectify this matter?
I have been on to the Adobe Tech Support and all they continue to do is pass me from pillar to post. In fact the phone is currently on hold and has been now for in excess of 40mins??? At their cost, it's a ring back!!
Many thanks in anticipation.
John Fairclough
Fotographic Images.

Hi.
Thanks for your reply. In answer to your suggestions/questions, yes if I double click on the icon in bridge (where the image should be) the icon/image opens up correctly in the Raw convertor ready for processing. Your second question, have I downloaded plug-in V5.7 - Yes.
Today I have had three technicians on attempting to help me for approximately one hour each and then a techi teamleader for a further 1.5 hours, still no joy.
Adobe have promised to ring me back tomorrow which some new ideas and hopefully a solution!!!
One step we will be taking is to uninstall and reinstall the software completely.
Any ideas/suggestions welcome.
Cheers
John F

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