Cs4 design premium broke acrobat

I installed CS4 Design Premium and It broke Adobe Acrobat. After CS4 install when I tried to open Acrobat, I will get Force Quit error. I removed CS4 and ran the CS4 cleaning utility. Then reinstall CS4 and same issue.
I am installing this on a Macbook Pro( 2.66 Ghz, 4GB, 300GB HD) running Leopard 10.5.7
Any Suggestions
Thanks In Advance

What Acrobat?

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How do I uninstall a license on a computer that broke so that I can reinstall it on my new computer? This is for CS4 Design Premium.

How do I uninstall a license on a computer that broke so that I can reinstall it on my new computer? This is for CS4 Design Premium.

open a cs4 program>click help>deactivate.
if you're not able to do that contact adobe support for an activation count reset. contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat 9 Pro will NOT install (CS4 Design Premium)
Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
I reported this to Adobe support online.
I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

Acrobat 9 wants licence - CS4 Design Premium license doesn't work?

I have CS4 Design Premium that I upgraded from CS3 Design Premium. It has been installed and all programs working for quite some time.
Recently I uninstalled CS3 and CS4 wanted the license re-entered. I found my CS4 box and entered that license number in, but it also wanted the CS3 number as the elegible upgrade. I couldn't find it.
Photoshop, Dreamweaver, Illustrator, Acrobat all of them kept asking for the license, so kept clicking past the dialog that said, I only had "x" days left. When it got to "0" days, I had to dig through the back room until I finally found CS3.
That made the entire suite work except for Acrobat. Acrobat seems to have a different activation than the rest of the suite, but it won't take my CS4 number.
What can I do??
Kirk

1 - this is for CS3 but may help
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528&sliceId=1
2 - Adobe license problems http://www.adobe.com/support/contact/licensing.html
3 - Contact Adobe, this is just a USER forum
In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623

Unable to open Adobe Acrobat Pro after CS4 Design Premium install

I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
Thanks.

I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

Upgrade version acrobat from cs4 design premium

Please, we have the product cs4 Design Premium and need upgrade to last version Adobe Acrobat XI, it is possible?

132998045 wrote:
Thanks, but we only need upgrade the last version Acrobat, it is possible?
Not from Design Premium CS4, no.
As Mylenium says, you can only upgrade a suite to another suite. You cannot upgrade the individual components of a suite (in your case just Acrobat).
Your options:
Upgrade your Design Premium CS4 to any CS6 Suite before 31 Dec 2012.
After that you will lose all upgrade options due to Adobe's new "one version back" upgrade policy which takes full effect from 1 Jan 2013.
http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html
Buy a new full version of Acrobat XI
Subscribe to Acrobat XI
http://helpx.adobe.com/x-productkb/policy-pricing/acrobat-pro-xi-subscription-faqs.html
Join the Creative Cloud

Please Help Me -- CS4 Design Premium and CS4 Production Premium on Same Machine

We are a non-profit organization that gets donated software at a great price but you're limited to what's available. We bought the CS4 Design Premium Suite last year (CDs). I called the Adobe sales department to find out if I could run CS4 Design Premium on the same machine. They told me that I could. So I bought CS4 Design Premium as a download. It took a tremendous amount of time just to download the package, and once installed Premiere Pro would not run properly. I called tech support and spent 9+ hours on the phone and no resolution. They had me doing everything -- uninstalled both packages six times. They kept telling me I didn't have enough RAM (and I knew that was wrong because I have been editing using AVID before deciding to go with Adobe -- and I had the CS3 Adobe Premiere Pro, Soundbooth and Encore running on my E drive with no problem before I went ahead and bought CS4 Production Premium).
I took my computer back to the company that built it and they suggested that I replace my graphics card and sure enough, Premiere Pro worked fine. Everything seemed to work fine in both packages except Adobe Acrobat. When I opened a pdf file, Acrobat asked for a serial number, but wouldn't accept my Design Premium serial number. I called tech support thinking they would give me a different serial number for Acrobat or something simple. Needless to say after 3 hours, and uninstalling the software again, they told me I couldn't run two CS4 suites on the same computer. Then a supervisor told me I could run both suites, but I would need to run a cleanup program, uninstall both of my suites and start again!
All software in CS4 Design Premium installs except Acrobat. It is grayed out on the install screen as if it's already installed, and when I try to open a pdf file, the installer pops up, installs Acrobat, and asks for a serial number. When I enter the serial number, it gives me a red "x".
SOMEBODY PLEASE HELP ME!
I don't know where to turn now ... is there anybody in the United States that I can get help from?
Can Adobe deactivate my CS4 Design Premium and Production Premium and send me the Master Collection CS4?
Please help me if you can!

This is a user to user forum that is not monitored officially by either Adobe Technical Support or Adobe Customer Support. The issue you raise with regards to trading two copies of a suite for one of another is nothing that anyone here can assist you with.
Please contact Adobe Customer Support directly by phone. They are the only ones who can assist you with this.
- Dov

Error trying to install CS4 design premium on windows vista home premium

I'm having trouble installing CS4 design premium, as soon as it does the checking system it comes up with an error that says I need windows XP sevice pack 2 and some other windows. I have Windows vista home premium and all the other requirements, so i'm not sure why it's saying that? I do have CS3 installed but I didn't want to unistall it before I installed the CS4, cause then I wouldn't have anything to work on. The CS4 is brand new and I have it installed with no problems on another computer that has windows XP. Would I have to uninstall CS3 before I try to install it? I'm afraid that I will be left with neither if I do that and this was not a cheap investment to take that chance. Does anyone know how I could get CS4 design premium installed?
Thank you
Jorge Gonzalez

You should npt have to uninstall anything except Acrobat for CS4 to install. You can call tech support for free installation support.

Upgrading to CS6 Design and Web Premium from CS4 Design Premium Install Failure

I am trying to upgrade to CS6 Design and Web Premium from CS4 Design Premium on Win 7 (32bit). I am nistalling from the DVD which was purchased from the Adobe Store. The box says it is for Upgrading from 4 or 3x. I am entering the CS6 serial number and it is able to validate it. When it goes into the Preparing to Install mode the status bar never changes and after what seems like a very long time the Installation failed message is displayed. I ran the Adobe Support advisor and followed the link to the page that tells you how to resolve the issues and chose to go into the registry and look for "In Progess". There was no "In Progress". I have the serial numbers for CS4 and CS6 so they should be valid given that both were purchased through the Adobe Store. I am very frustrated!!!!!!!!!
Installation Status:
Installation failed:
Adobe Advisor Results:
Regestry:

I downloaded and installed the Application manager and re-started the installation. This time it got to installiing the applications and after 3 hours it was only 55% completed and showing that it was installing Acrobat and had 2 hours to go. It seemed to be stuck so I cancelled the install.

CS4 Design Premium on OS X Mavericks 10.9.4 ?!

Hello.
After migrating Adobe CS4 Design Premium on my iMac are all programs running.
Only InDesign does not start (no license function > error:5)?!
All the solutions from the adobe support site doesn't solve the problem...and from adobe directly i don't get support cause an old software...?! (great!!)
How can i solve that?? Need help urgent, cause i need it to work!!!
Thanks for ideas!
Ps: Acrobat 9 Pro runs perfectly. After the whole tests to solve the adobe license problems i already had to log in when the program starting. It seems like acrobat will installing something new. Is there a solution for this too??

I think you need to reinstall the Adobe CS package. Migration doesn't always copy over everything.
Acrobat 9 does a check that all files are there, and "self-heals" if components are missing. It's odd if it's doing it every time, though.

Clean Deinstallation of CS4 Design Premium for Windows XP

Would very much appreciate any pointers or pointers to suggestions for a clean removal of CS4 Design Premium. Many Thanks.
Bob

Thanks very much John for your response. I am struggling with a printing problem since I installed Design Premium. When you have a free moment perhaps you might oblige me by looking at another of my threads in this forum. I do not know how to append or attach it to this response but this is the topic from a few days ago:
Jul 5, 2009 6:44 PM
Color and density printing problems with CS4 Design Premium
Today I printed very good prints from another modest program (Canon Digital Professional). The programs work space is s/RGB and both HP
printers were set up to s/RGB. Recalibrated my monitor today and it is still dead on. Then I tried s/RGB for CS3 and CS4 in Design Premium
and they were dark and muddy,some vibrant and color shifted colors and even solorized or posterized in several places. I don't need Photoshop CS4
and at this point I don't even want it if I can restore CS3 to it's period of greatness just letting the printers manage the color. I need IN DESIGN
and ACROBAT PRO for upcoming projects. If I cat't work out these problems, I will have to buy a $500 Emachine with 3 gig of memory and let
Design Premium live by it self. Thanks again,
Bob

CS4 Design Premium Download

I need to reinstall CS4 Design Premium. I have my serial numbers but now that CS5 is out I cannot find anywhere to download this suite. I have hunted the Adobe site high and low and even when you do get a search result that says it is for CS4 it takes you to the CS5 pages. Does anyone know where I can download this suite from.
I have already purchased CS5 and put that on two computers but have added a third computer to the house which I want to put CS4 on. A question that I have not been able to find an answer for is about Acrobat Pro which comes in the suite. It sort of seems like a standalone application in the suite and if I already have it installed on two computers via the CS5 suite am I going to be able to install it on a third computer. This question is really only applicable if I find the download files for the whole CS4 suite.

I spent over an hour online chat with a person at Adobe this morning. What he is telling me that once I used CS4 as an upgrade path to CS5 I can no longer use CS4 on a third computer. Is this really correct. I know people that are doing exactly this but he refused to provide me with a download link for CS4 because I had used it to upgrade to my CS5. Somehow this just doesn't seem right.
Take the Acrobat question out of my original post as that part has been answered. This whole process with Adobe has led me to understand why people just go out and download it and use it illegally.

How do I install Adobe CS4 Design Premium on a Non-System Drive?

I am trying to install Adobe CS4 Design Premium on a Non-System Drive, but it appears
that there is no option to do so. Is there a workaround to changing the installation location?

Hi Bob,
Thanks for your answer. The reason is because I am working on a Navy computer with limited space on my C Drive. I have more space available to me on a "D" Drive. I am running Windows XP with 3GB RAM and 17GB on the D. I only have 10GB on the C Drive, but that needs to stay open for system patches, & other software. Adobe Acrobat Pro 9 is installed on the C.
Thank you for your response.
v/r,
Bonnie Wagner
Command Webmaster
NAVFAC SW CIO
(619) 532-2338

How can I fix error code 131:4? Licensing for this product stopped working. I have windows vista home edition and CS4 Design Premium. I downloaded licensing zip file for windows but I can't seem to get it to launch. Look forward to help from anyone

How can I fix error code 131:4? Licensing for this product stopped working. I have windows vista home edition and CS4 Design Premium. I downloaded licensing zip file for windows but I can't seem to get it to launch. Look forward to help from anyone

Steve,
I appreciate your answer. While it might work, I'm a bit hesitant to remove the other programs as a possible solution since they are all currently working.
With Acrobat 9 Pro failing with the OS 10.7 upgrade, I'm hoping that there is a less severe solution.
Since the trigger appears to be 10.7 and may have something to do with the discontinued support of Rosetta, I could be spending a few hours working on a reinstall without a change. Yes, it might work. The "might" is the part that makes me hesitate.
Is anyone else out there on OS 10.7 and running Acrobat 9 Pro? Any issues with anyone else?
Thanks Steve. I do appreciate your offering a solution. I may end up trying it if nothing else comes together.
Mark

CS4 Design Premium conflicts with other programs

I have installed CS4 Design Premium with great difficulty on a Windows XP service pack 3 machine. I also got to about 90% and the program would stop. I eventually installed Photoshop, Illustrator, Flash and InDesign individually. It appeared that all programs were working except Illustrator. When I tried to launch Illustrator I received the following: "Illustrator.exe Bad Image The application or DLL C:\Programs Files\Adobe\Adobe Illustrator CS4\Support Files\Contents\Windows\Alcid.dll is not a valid Windows image. Please check against your installation diskette."
I ended up uninstalling Illustrator. I was going to reinstall it but then I started having other issues.
Since installing, everything slowed to a crawl. Internet Explorer crashes, even Notebook crashes. There seems to be some sort of conflict with CS4 causing instability. If Adobe support was available I would call them. They are unavailable until October 14. Does anyone have any suggestions?
I am going to uninstall all of CS4 in hopes of stabilizing my computer. Other than that I don't know what to try.
Any help would be appreciated. Thanks.
Windows XP Service Pack 3
2.80 GHz
1GB RAM
Device drivers are up to date

I probably will buy more RAM but I don't think that is my problem. I have the conflicts without even opening any of the Creative Suite Programs. Something running in the background is probably the cause. What does Creative Suites run in the background? I uninstalled the Media Player. I am wondering if it is related to Acrobat 9 Pro, Acrobat.com, or Adobe Drive? Do I need Acrobat.com? What for? What is Adobe Drive?
By the way I have over 400 GBs of hard drive space available. When I look at the RAM usage it is OK. Thanks for any help.

Cs4 design premium broke acrobat

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