CS4 Design Premium installation issue

I have an issue when attempting to install CS4 Design Premium on my Mac Mini. The issue begins when the first DVD is finished and the second DVD is requested. The active dialog box is blank with no text and buttons and I am not able to click anywhere in the dialog box.
The only error I get when installing is that I do not have the recommended amount of memory (1GB versus 2GB). My Mac Mini is running Mac OSX 10.5.7 and otherwise complies with the requirements for use.
Any ideas?
Thanks,
-Jamie

Jamie Sherry wrote:
So why would the installer simply not allow me to install the product?
That has been my previous experience, so I have no idea why.

Similar Messages

CS4 Design premium installation questions

I have the student edition of CS4 design premium. I have gone through the process of obtaining a serial number and am ready to intall, but I have some questions.
One, I have been using trial downloads of Dreamweaver CS4 and Photoshop CS4 to try to learn the basic of using these two programs. The Dreamweaver trial period expires today. Should I uninstall my two trial downloads before trying to install the entire suite from the disks, or can I just put my serial number into the appropriate place for these two programs and then proceed to install the others from my disks?
Two, the set of disks I received (ordered through some third party supplier via Amazon) came with absolutely no instructions, manual or information about installing. There are three disks (labelled Content, Application 1, and Application 2) and an additional Learning Creative Suite 4 disk which doesn't seem to contain anything at all about installation. How do I know which one of the three main disks to start with for installation?

You cannot use the serial number for the student version of the suite (or any other version of the suite for that matter) on any individual programs. Totally uninstall those programs. Then install the suite starting with the Application 1 DVD. When prompted to, enter the serial number you were provided with. The install process will at some point request that you replace Application 1 DVD with Application 2 DVD. The content of the "Content" and "Learning" DVDs is optional and you can copy those to wherever you like on your file system.
Your "third party supplier via Amazon" should have provided instructions to you.
- Dov

CS4 Design Premium installation failed

Need help.
Computer froze twice while installing the first disk of CS4 Design premium. Now when I try to continue the installation, it tells me "Setup has encountered an error and can not continue. Contact Adobe customer support for assistance."
I've since tried to uninstall CS4 through the Control Panel, and it doesn't work.
What do I need to do to get the installation going again? Any ideas on how to uninstall everything and start again?
Computer:
Windows XP Pro x64 (all updates)
AMD Athlon 64 x2 4400 processor
4 GB of RAM
Video card: NVidia 7600 GS, 256 mb memory

I received the CS4 as a Christmas gift. I agree with the above comments. I'm stuck with a program that will not fully install. I wanted the Cadillac and end up with a Pinto. How do I get my money back.
I'm so disappointed that a software from someone such as yourself who blatantly touted them selves to be the best, and end up with nothing better that I could have got so much cheaper. I did my homework and I thought I was buying a state of the art piece of software, and I can't even get it filly loaded correctly. I'm not a professional photographer but I have wasted so much time and apparently money here, I hope I get a good answer...
I have windows vista basic, I have tried twice to reinstall and it stops, it would appear in the same place because the progress line does not give you a % of installation on the second install it looked like it was stopping at the "Kuler". It asked if I wanted to proceed with the rest of the install I said yes. On the second install it did the same only it would not ask if i wanted to proceed with the rest of the installation and just appeared to have quit as the progress line never changed in 20 minutes. I got the hint..
There must be something that can be done, or I would like my full money back please.
Time for the return or money back is ticking away, your customer service is not open after hours. I work.. don't know how to get to them while they are open. The store said I had 30 day's from Xmas to either get help or a refund. AS it was a gift, not 30 days from purchase. What would you suggest?
Keloh

CS4 Design Premium Installation from Hard Drive?

I want to install Design Premium from the hard drive. Since there are two application discs, where do I copy the application data from the second disc too. I thought I had seen a CS3 post that had you copy everything in payload folder on the second disc to the payload folder established when you copy the first disc. Is this correct? How critical is the name of the main folder that I copy everything too? Does it need to be labeled "Adobe CS4 Design Premium."
Paul

The Knowledgebase is your friend.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403963&sliceId=1

CS4 Design Premium Download Issue

I am unable to download CS4 Design Premium, which I already own, onto my newl laptop. I have tried downloading directly from the Adobe site but it didn't work. The laptop doesn't have a CD drive, so I can't use the my discs to install the suite. Help.

If you did not try thru the following link, give it a shot.
http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
Optional trial resource:
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
For the following, be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS3 and CS4:
http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

CS4 Design Premium Installation Problem with DVDs

Hey,
I just bought the student Edition of the CS4 Desgin premium package.
Have Windows XP SP3
Anyway I put in the first DVD...and it loads...and loads....and loads...like half an hour.
Nothing...cant open via explorer as well.
So I restart with Dvd in the drive. restart took a bit longer but now I can acces via explorer.
I start installation...works fine...put in Dvd2...works fine...Put in dvd3...loads...loads....loads...
just for fun I put in dvd"Content"....loads...loads....loads.
Ok so now I'm right in the middle of the installation...so cant just restart
(I did try later after aborting Installation: then I can read em like dvd1)
Now I have just installed half....with conent of dvd3-"content" missing
I tested 25 other dvds I had laying around...all starting within the sec I entered em, so dvd drive seems fine.
Cant remember how see specs at moment...but lets just say I can play "Crysis" on High smoothly
It would maybe work if I could somehow install the content of dvd3 and dvd"Content" seperatley?
(do I need dvd "content"?)
Or how about If i create images of em and then mount em...think that would work (know a good free program?)?
would appreciate some help
VectorCookie

I strongly suspect a bad production run of Adobe DVDs - I had enormous problems (see previous thread somewhere in this forum) attempting to install my Student Version Design Premium from the DVDs which Adobe sent me. I then had absolutely no help from their telephone support. I then had similarly no help from their online support portal - and, in fact, got really mad at them about it all. I spent days trying to sort it out. This message board - and one guru in particular - was very supportive and patient.
My solution: I downloaded the trial version of the Creative Suite I had bought, installed from that (fast, easy, no problems at all) and then used the product key from the DVDs I had bought direct from Adobe. So, I had to spend three days downloading (very slow broadband here) but it did, at least, get me a working copy.
I wish Adobe would own up to sending out duff DVDs - but when I asked them (about the second question I asked in my first phone call) I was told that it was so unlikely that she (tech support woman) wanted me to try (all manner of ridiculous) other things first.
Sarah

Persistent error after CS4 Design Premium installation

<DIV><FONT face=Arial size=2>The install went fine and everything's working as <br />it should. However, I'm OFTEN finding this error message </FONT><FONT face=Arial <br />size=2>"please wait while windows configures Adobe Acrobat 9" popping up. It is <br />already installed. I didn't open it first (because I DID read the readme file!). <br />It usually happens when I right-click on something on the desktop or in the <br />start menu. I've tried just cancelling it and I've tried letting to proceed and <br />neither keeps it from happening again.</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Anyone else seen this? Any ideas about it? I'm <br />including the captured error.</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Thanks,</FONT></DIV><br /><DIV><FONT face=Arial size=2>Sheila</FONT></DIV><br /><DIV><IMG src="C:\Users\Sheila\Desktop\Capture.JPG"></DIV>

I'm bumping this because I've had no response here OR via Adobe's online
support, after a week! If I'd realized how many installation issues there
were I might've waited to install it. Based on the KB link Peter sent me
which describes the exact same issue only in Acrobat 6
http://kb.adobe.com/selfservice/viewContent.do?externalId=330293&sliceId=1
I was hopeful there'd be a similar solution for the new version. I hate to
go through the gyrations of uninstalling and reinstalling if it isn't going
to fix it. Everything else is working. As I said in my previous message,
this is more of a nusance than anything else. It's not like it keeps me from
working. Therefore it's hard to justify hours on the phone with tech support
when they're clueless and walking me through a script to nowhere!
Can anyone offer any insights at all? Is it normal for Adobe's online
support to not respond after a week? Seems pretty poor to me.
thanks,
Sheila

CS4 Design Premium Installation stoppt. Keine Fehlermeldung

Hallo liebes Forum,
ich habe ein schönes neues Mac Book Pro
Jetzt möchte ich die Design CS4 Version installieren. Klicke auf Setup, dann:
Das wars. Stopp. Keine Fehlermeldung, aber auch kein Totalabsturz. Ich kann das Setup ganz normal beenden.
Woran liegt das?? Was kann ich tun??
Vielen Dank und viele Grüße!

I received the CS4 as a Christmas gift. I agree with the above comments. I'm stuck with a program that will not fully install. I wanted the Cadillac and end up with a Pinto. How do I get my money back.
I'm so disappointed that a software from someone such as yourself who blatantly touted them selves to be the best, and end up with nothing better that I could have got so much cheaper. I did my homework and I thought I was buying a state of the art piece of software, and I can't even get it filly loaded correctly. I'm not a professional photographer but I have wasted so much time and apparently money here, I hope I get a good answer...
I have windows vista basic, I have tried twice to reinstall and it stops, it would appear in the same place because the progress line does not give you a % of installation on the second install it looked like it was stopping at the "Kuler". It asked if I wanted to proceed with the rest of the install I said yes. On the second install it did the same only it would not ask if i wanted to proceed with the rest of the installation and just appeared to have quit as the progress line never changed in 20 minutes. I got the hint..
There must be something that can be done, or I would like my full money back please.
Time for the return or money back is ticking away, your customer service is not open after hours. I work.. don't know how to get to them while they are open. The store said I had 30 day's from Xmas to either get help or a refund. AS it was a gift, not 30 days from purchase. What would you suggest?
Keloh

CS4 Design Premium installation failure on Win-7

I have tried this installation a number of times now and continually get a problem with kb403891r2 error regarding the UninstallColorProfilesRollback preventing the installation.
I have tried both solutions I was taken to by the Adobe Support advisor regarding manually removing the files and setting the permissions in the registry.
I have also tried changing the permissions on the relevent folders as per the information found on these discussion pages, still to no avail.
I am running Windows 7 Home Premium on an Intel i7 system.
Hope you can help as I am about to lose what little hair I have left!

Hi Mylenium
Thank you so much, this gave me the clue I needed. The problem was based on my using multiple monitors, one of which is connected to an HDMI connection with obviously a separate colour profile.
Restarting the computer with only the VGA connected monitor active allowed me to remove all of the colour profiles and the installation subsequently went without a hitch.
Thanks again for the information.
Janraem

CS4 Design Premium Installation

Attempting to load CS4 on 13" stock MacBook. I know I will need to increase RAM. 30G of free harddrive. During installation, the progress bar for Profiling System makes it to about 95% and all processes stop . . . The CD stops turning. I let it sit over night to see if things were just moving slow. But it sat right where it was all night.

Daryl,
>I know I will need to increase RAM. 30G of free harddrive.
Please provide your system hardware specs. Include CPU, RAM, OSX version. But off the bat, only 30GB free is choking your system. And after installation, you'll have under 20GB free space. No room for files, for scratch disc, for system overhead, or much else. Also, please tell us what system maintenance you've done immediately prior to attempting to install the software. And if you had anything else running at the time.
But the bottom line is that you simply may not have sufficient resources to install.
Minimum system requirements
(with emphasis on minimum):
PowerPC® G5 or multicore Intel® processor
Mac OS X v10.4.1110.5.4
Java Runtime Environment 1.5 required for Adobe Version Cue® Server
1GB of RAM or more recommended
10.3GB of available hard-disk space for installation; additional hard-disk space required during installation (cannot install on a volume that uses a case-sensitive file system or on flash-based storage devices)
1,024x768 display (1,280x800 recommended) with 16-bit video card
Some GPU-accelerated features require graphics support for Shader Model 3.0 and OpenGL 2.0
DVD-ROM drive
QuickTime 7.4.5 software required for multimedia features
Broadband Internet connection required for online services*
Neil

Please Help Me -- CS4 Design Premium and CS4 Production Premium on Same Machine

We are a non-profit organization that gets donated software at a great price but you're limited to what's available. We bought the CS4 Design Premium Suite last year (CDs). I called the Adobe sales department to find out if I could run CS4 Design Premium on the same machine. They told me that I could. So I bought CS4 Design Premium as a download. It took a tremendous amount of time just to download the package, and once installed Premiere Pro would not run properly. I called tech support and spent 9+ hours on the phone and no resolution. They had me doing everything -- uninstalled both packages six times. They kept telling me I didn't have enough RAM (and I knew that was wrong because I have been editing using AVID before deciding to go with Adobe -- and I had the CS3 Adobe Premiere Pro, Soundbooth and Encore running on my E drive with no problem before I went ahead and bought CS4 Production Premium).
I took my computer back to the company that built it and they suggested that I replace my graphics card and sure enough, Premiere Pro worked fine. Everything seemed to work fine in both packages except Adobe Acrobat. When I opened a pdf file, Acrobat asked for a serial number, but wouldn't accept my Design Premium serial number. I called tech support thinking they would give me a different serial number for Acrobat or something simple. Needless to say after 3 hours, and uninstalling the software again, they told me I couldn't run two CS4 suites on the same computer. Then a supervisor told me I could run both suites, but I would need to run a cleanup program, uninstall both of my suites and start again!
All software in CS4 Design Premium installs except Acrobat. It is grayed out on the install screen as if it's already installed, and when I try to open a pdf file, the installer pops up, installs Acrobat, and asks for a serial number. When I enter the serial number, it gives me a red "x".
SOMEBODY PLEASE HELP ME!
I don't know where to turn now ... is there anybody in the United States that I can get help from?
Can Adobe deactivate my CS4 Design Premium and Production Premium and send me the Master Collection CS4?
Please help me if you can!

This is a user to user forum that is not monitored officially by either Adobe Technical Support or Adobe Customer Support. The issue you raise with regards to trading two copies of a suite for one of another is nothing that anyone here can assist you with.
Please contact Adobe Customer Support directly by phone. They are the only ones who can assist you with this.
- Dov

CS4 Design Premium Student Edition will not even begin the installation process

Help!
I have bought CS4 Design Premium Student Edition, I received the serial number okay, tried the installation process but stupidly hadn't quit a programme fisrt. I tried the process again but the SetUp window says 'Loading SetUp' and I get an 'Installer Alert' window pop up with nothing in it. I can't quit the Installer and have to Force Quit.
I've tried the CS4 Clean Script and it finds nothing to remove. Having spoken to Tech Support I tried CS3 Clean Script and it removed certain items, but the CS4 disc still won't work.
I have Photoshop 7 installed, would that be interfering?
What else can I remove before re-trying the installation of CS4?

I have tried shutting down and restarting and just a simple restart.
The guy from tech support didn't tell me to do that when I was trying the clean script stuff the other day but I've tried it sonce and there's still no joy.
Does it sound like I've got something preventing the installation process from starting if I get a blank 'Installer Alert' window appear?
Calling Adobe Support is such a pain. No answer for hours....

CS4 Design Premium (Windows) installer files?

I purchased CS4 back in late 08, installed it on my then-laptop, and now I've got a new (Windows) laptop I want to install it on. When I looked for it in the case on my shelf, the box was empty! When I called Adobe today, they verified my license, but said they no longer have it available for download and I should ask "The Experts" in Forums if anyone has installer files I can download. It sounds crazy to me that Adobe just couldn't keep this somewhere for me to access, though I grant them that I'm the idiot who lost my media so what can I say. Can anyone help? Thanks.

Mylenium--Thanks for the link but it doesn't seem to be working for me. When I clickthru, I see CS4 links (file 1, 2, 3). When I click on File 1, I'm brought to Adobe's "Resume your Adobe Download" page, which says to sign in and resume the download (http://www.adobe.com/support/downloads/dlm/). . I sign in, pick
TRIAL DOWNLOADS
Sign in and resume your trial downloa
and it takes me to http://www.adobe.com/downloads/ which as Mr. Adobe Support said, no longer offers CS4 Design Premium.
Any other ideas out there?

CS4 Design Premium issue

Ok, so I thought it would be a good idea to move the CS4 Design Premium programs to my desktop as icons for easier access. I did it, and I can still seemingly use the programs but when I go to search for them they all come up as files rather than programs except for InDesign and Photoshop. Is that a problem, if so how do I get them back to programs instead of files.

You can't move a program once it's been installed. I have no idea what you've actually done so there's no way to help.
Bo

Parallel installation of cs4 design premium and cs5 production ?

Hallo
I bought 1 year ago the cs4 design premium suite.
Now I would like to buy the cs5 production suite because I need aftereffect and premiere. Is it possible to install programmes from both cs4 and cs5 suites on one windows System without problems? I use still win vista, but I would like to update to win 7. So perhaps the problems are different depending on the os?
So I would like to install:
from cs5 production:
aftereffect cs5
premiere cs5
photoshop cs5
flash catalyst / professional cs5
bridge cs5
illustrator cs5
onlocation cs5
soundbooth cs5
encore cs5
bridge cs5
and combine it with:
indesign cs4
dreamweaver cs4
fireworks cs4
Would it function at all or not? Would that cause conflicts in special situations? Are the different adbobe programmes able to load updates, when there are cs5 and cs4 programmes on one win system together?
Would there be a problem in for example working with the flash cs5 together with dreamweaver/fireworks cs4?

What you want to do should be no problem. Just be aware that PP and AE are 64 bit only.
Bob

CS4 Design Premium installation issue

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