CS4 Design Premium Installation Problem with DVDs

Hey,
I just bought the student Edition of the CS4 Desgin premium package.
Have Windows XP SP3
Anyway I put in the first DVD...and it loads...and loads....and loads...like half an hour.
Nothing...cant open via explorer as well.
So I restart with Dvd in the drive. restart took a bit longer but now I can acces via explorer.
I start installation...works fine...put in Dvd2...works fine...Put in dvd3...loads...loads....loads...
just for fun I put in dvd"Content"....loads...loads....loads.
Ok so now I'm right in the middle of the installation...so cant just restart
(I did try later after aborting Installation: then I can read em like dvd1)
Now I have just installed half....with conent of dvd3-"content" missing
I tested 25 other dvds I had laying around...all starting within the sec I entered em, so dvd drive seems fine.
Cant remember how see specs at moment...but lets just say I can play "Crysis" on High smoothly
It would maybe work if I could somehow install the content of dvd3 and dvd"Content" seperatley?
(do I need dvd "content"?)
Or how about If i create images of em and then mount em...think that would work (know a good free program?)?
would appreciate some help
VectorCookie

I strongly suspect a bad production run of Adobe DVDs - I had enormous problems (see previous thread somewhere in this forum) attempting to install my Student Version Design Premium from the DVDs which Adobe sent me. I then had absolutely no help from their telephone support. I then had similarly no help from their online support portal - and, in fact, got really mad at them about it all. I spent days trying to sort it out. This message board - and one guru in particular - was very supportive and patient.
My solution: I downloaded the trial version of the Creative Suite I had bought, installed from that (fast, easy, no problems at all) and then used the product key from the DVDs I had bought direct from Adobe. So, I had to spend three days downloading (very slow broadband here) but it did, at least, get me a working copy.
I wish Adobe would own up to sending out duff DVDs - but when I asked them (about the second question I asked in my first phone call) I was told that it was so unlikely that she (tech support woman) wanted me to try (all manner of ridiculous) other things first.
Sarah

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CS4 Design premium installation questions

I have the student edition of CS4 design premium. I have gone through the process of obtaining a serial number and am ready to intall, but I have some questions.
One, I have been using trial downloads of Dreamweaver CS4 and Photoshop CS4 to try to learn the basic of using these two programs. The Dreamweaver trial period expires today. Should I uninstall my two trial downloads before trying to install the entire suite from the disks, or can I just put my serial number into the appropriate place for these two programs and then proceed to install the others from my disks?
Two, the set of disks I received (ordered through some third party supplier via Amazon) came with absolutely no instructions, manual or information about installing. There are three disks (labelled Content, Application 1, and Application 2) and an additional Learning Creative Suite 4 disk which doesn't seem to contain anything at all about installation. How do I know which one of the three main disks to start with for installation?

You cannot use the serial number for the student version of the suite (or any other version of the suite for that matter) on any individual programs. Totally uninstall those programs. Then install the suite starting with the Application 1 DVD. When prompted to, enter the serial number you were provided with. The install process will at some point request that you replace Application 1 DVD with Application 2 DVD. The content of the "Content" and "Learning" DVDs is optional and you can copy those to wherever you like on your file system.
Your "third party supplier via Amazon" should have provided instructions to you.
- Dov

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Jamie Sherry wrote:
So why would the installer simply not allow me to install the product?
That has been my previous experience, so I have no idea why.

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Need help.
Computer froze twice while installing the first disk of CS4 Design premium. Now when I try to continue the installation, it tells me "Setup has encountered an error and can not continue. Contact Adobe customer support for assistance."
I've since tried to uninstall CS4 through the Control Panel, and it doesn't work.
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I received the CS4 as a Christmas gift. I agree with the above comments. I'm stuck with a program that will not fully install. I wanted the Cadillac and end up with a Pinto. How do I get my money back.
I'm so disappointed that a software from someone such as yourself who blatantly touted them selves to be the best, and end up with nothing better that I could have got so much cheaper. I did my homework and I thought I was buying a state of the art piece of software, and I can't even get it filly loaded correctly. I'm not a professional photographer but I have wasted so much time and apparently money here, I hope I get a good answer...
I have windows vista basic, I have tried twice to reinstall and it stops, it would appear in the same place because the progress line does not give you a % of installation on the second install it looked like it was stopping at the "Kuler". It asked if I wanted to proceed with the rest of the install I said yes. On the second install it did the same only it would not ask if i wanted to proceed with the rest of the installation and just appeared to have quit as the progress line never changed in 20 minutes. I got the hint..
There must be something that can be done, or I would like my full money back please.
Time for the return or money back is ticking away, your customer service is not open after hours. I work.. don't know how to get to them while they are open. The store said I had 30 day's from Xmas to either get help or a refund. AS it was a gift, not 30 days from purchase. What would you suggest?
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CS4 Design Premium - Extracting Problem

Hi,
Has anyone encountered this problem?
"A problem occurred while extracting the archive. Please try downloading the Adobe CS4 Design Premium again"
I have downloaded Adobe CS4 twice but I still keep on receiving this error message. I have already extracted all its supporting documents and experienced no problem at all.
Any ideas?

I´m having the exact same problem. Trying to upgrade from CS2 to CS4 Production Studio.
I´ve tried the .exe fil. I´ve tried UNRARing the .7Z. I´ve tried using 7Z-unziper to manually unzip file...but no luck. (The .exe file reports standard error message and UNRAR is reporting CRC errors on several of the big files)
I´ve tried logging in a administrator, and turning of any antivirus and firewall...no luck.
Someone suggested to put the 7Z file and the exe file on the C: root , and installing to a directory located on root....I´ve tried that...but no luck.
I´ve downloaded the 4.6 GB file three times...but still errors.
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CS4 Design Premium Installation from Hard Drive?

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The Knowledgebase is your friend.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403963&sliceId=1

CS4 Design Premium key works off DVD but not Harddrive

I have an Educational Site license for Adobe Creative Suite 4 Design Premium.
If I put in the DVD's and run setup.exe it "checks" my Serial Key and accepts it.
If I copy the 2 DVD's to the D:\Server share and run setup.exe based on the network deployment instructions it says my Serial Key isn't Valid???
(all copied from F:) "E:\Installs\AdobeMacromedia\Adobe Creative Suite 4\Adobe CS4\Setup.exe " --record=1 Gives a Serial Key isn't Valid
(DVD Drive) F:\Adobe CS4\Setup.exe --record=1 works fine.
I am a little baffled.
Does anyone know where it looks to validate the serial number?
I do have a Site license for CS3 Web that is installed find and Adobe CS5 Standard and they both worked just fine.
We are upgrading our web portion to CS4 but keeping the CS5 for Illustrator/Indesign and Photoshop.
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You may still have remnants of Photoshop on your computer. Use the Adobe Cleaner tool, then try again:
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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I have tried this installation a number of times now and continually get a problem with kb403891r2 error regarding the UninstallColorProfilesRollback preventing the installation.
I have tried both solutions I was taken to by the Adobe Support advisor regarding manually removing the files and setting the permissions in the registry.
I have also tried changing the permissions on the relevent folders as per the information found on these discussion pages, still to no avail.
I am running Windows 7 Home Premium on an Intel i7 system.
Hope you can help as I am about to lose what little hair I have left!

Hi Mylenium
Thank you so much, this gave me the clue I needed. The problem was based on my using multiple monitors, one of which is connected to an HDMI connection with obviously a separate colour profile.
Restarting the computer with only the VGA connected monitor active allowed me to remove all of the colour profiles and the installation subsequently went without a hitch.
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CS4 Design Premium Installation stoppt. Keine Fehlermeldung

Hallo liebes Forum,
ich habe ein schönes neues Mac Book Pro
Jetzt möchte ich die Design CS4 Version installieren. Klicke auf Setup, dann:
Das wars. Stopp. Keine Fehlermeldung, aber auch kein Totalabsturz. Ich kann das Setup ganz normal beenden.
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Vielen Dank und viele Grüße!

I received the CS4 as a Christmas gift. I agree with the above comments. I'm stuck with a program that will not fully install. I wanted the Cadillac and end up with a Pinto. How do I get my money back.
I'm so disappointed that a software from someone such as yourself who blatantly touted them selves to be the best, and end up with nothing better that I could have got so much cheaper. I did my homework and I thought I was buying a state of the art piece of software, and I can't even get it filly loaded correctly. I'm not a professional photographer but I have wasted so much time and apparently money here, I hope I get a good answer...
I have windows vista basic, I have tried twice to reinstall and it stops, it would appear in the same place because the progress line does not give you a % of installation on the second install it looked like it was stopping at the "Kuler". It asked if I wanted to proceed with the rest of the install I said yes. On the second install it did the same only it would not ask if i wanted to proceed with the rest of the installation and just appeared to have quit as the progress line never changed in 20 minutes. I got the hint..
There must be something that can be done, or I would like my full money back please.
Time for the return or money back is ticking away, your customer service is not open after hours. I work.. don't know how to get to them while they are open. The store said I had 30 day's from Xmas to either get help or a refund. AS it was a gift, not 30 days from purchase. What would you suggest?
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CS4 Design Premium Installation

Attempting to load CS4 on 13" stock MacBook. I know I will need to increase RAM. 30G of free harddrive. During installation, the progress bar for Profiling System makes it to about 95% and all processes stop . . . The CD stops turning. I let it sit over night to see if things were just moving slow. But it sat right where it was all night.

Daryl,
>I know I will need to increase RAM. 30G of free harddrive.
Please provide your system hardware specs. Include CPU, RAM, OSX version. But off the bat, only 30GB free is choking your system. And after installation, you'll have under 20GB free space. No room for files, for scratch disc, for system overhead, or much else. Also, please tell us what system maintenance you've done immediately prior to attempting to install the software. And if you had anything else running at the time.
But the bottom line is that you simply may not have sufficient resources to install.
Minimum system requirements
(with emphasis on minimum):
PowerPC® G5 or multicore Intel® processor
Mac OS X v10.4.1110.5.4
Java Runtime Environment 1.5 required for Adobe Version Cue® Server
1GB of RAM or more recommended
10.3GB of available hard-disk space for installation; additional hard-disk space required during installation (cannot install on a volume that uses a case-sensitive file system or on flash-based storage devices)
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Some GPU-accelerated features require graphics support for Shader Model 3.0 and OpenGL 2.0
DVD-ROM drive
QuickTime 7.4.5 software required for multimedia features
Broadband Internet connection required for online services*
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Hi There,
I have a PC with the following spec:
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Intel(R) Xeon(R) CPU E5520 @ 2.27GHz (X2 Quad Cores) 64bit
12GB Ram
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I´m having the exact same problem. Trying to upgrade from CS2 to CS4 Production Studio.
I´ve tried the .exe fil. I´ve tried UNRARing the .7Z. I´ve tried using 7Z-unziper to manually unzip file...but no luck. (The .exe file reports standard error message and UNRAR is reporting CRC errors on several of the big files)
I´ve tried logging in a administrator, and turning of any antivirus and firewall...no luck.
Someone suggested to put the 7Z file and the exe file on the C: root , and installing to a directory located on root....I´ve tried that...but no luck.
I´ve downloaded the 4.6 GB file three times...but still errors.
I have lots of space 35GB harddrive space.

Persistent error after CS4 Design Premium installation

<DIV><FONT face=Arial size=2>The install went fine and everything's working as <br />it should. However, I'm OFTEN finding this error message </FONT><FONT face=Arial <br />size=2>"please wait while windows configures Adobe Acrobat 9" popping up. It is <br />already installed. I didn't open it first (because I DID read the readme file!). <br />It usually happens when I right-click on something on the desktop or in the <br />start menu. I've tried just cancelling it and I've tried letting to proceed and <br />neither keeps it from happening again.</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Anyone else seen this? Any ideas about it? I'm <br />including the captured error.</FONT></DIV><br /><DIV><FONT face=Arial size=2></FONT> </DIV><br /><DIV><FONT face=Arial size=2>Thanks,</FONT></DIV><br /><DIV><FONT face=Arial size=2>Sheila</FONT></DIV><br /><DIV><IMG src="C:\Users\Sheila\Desktop\Capture.JPG"></DIV>

I'm bumping this because I've had no response here OR via Adobe's online
support, after a week! If I'd realized how many installation issues there
were I might've waited to install it. Based on the KB link Peter sent me
which describes the exact same issue only in Acrobat 6
http://kb.adobe.com/selfservice/viewContent.do?externalId=330293&sliceId=1
I was hopeful there'd be a similar solution for the new version. I hate to
go through the gyrations of uninstalling and reinstalling if it isn't going
to fix it. Everything else is working. As I said in my previous message,
this is more of a nusance than anything else. It's not like it keeps me from
working. Therefore it's hard to justify hours on the phone with tech support
when they're clueless and walking me through a script to nowhere!
Can anyone offer any insights at all? Is it normal for Adobe's online
support to not respond after a week? Seems pretty poor to me.
thanks,
Sheila

Please Help Me -- CS4 Design Premium and CS4 Production Premium on Same Machine

We are a non-profit organization that gets donated software at a great price but you're limited to what's available. We bought the CS4 Design Premium Suite last year (CDs). I called the Adobe sales department to find out if I could run CS4 Design Premium on the same machine. They told me that I could. So I bought CS4 Design Premium as a download. It took a tremendous amount of time just to download the package, and once installed Premiere Pro would not run properly. I called tech support and spent 9+ hours on the phone and no resolution. They had me doing everything -- uninstalled both packages six times. They kept telling me I didn't have enough RAM (and I knew that was wrong because I have been editing using AVID before deciding to go with Adobe -- and I had the CS3 Adobe Premiere Pro, Soundbooth and Encore running on my E drive with no problem before I went ahead and bought CS4 Production Premium).
I took my computer back to the company that built it and they suggested that I replace my graphics card and sure enough, Premiere Pro worked fine. Everything seemed to work fine in both packages except Adobe Acrobat. When I opened a pdf file, Acrobat asked for a serial number, but wouldn't accept my Design Premium serial number. I called tech support thinking they would give me a different serial number for Acrobat or something simple. Needless to say after 3 hours, and uninstalling the software again, they told me I couldn't run two CS4 suites on the same computer. Then a supervisor told me I could run both suites, but I would need to run a cleanup program, uninstall both of my suites and start again!
All software in CS4 Design Premium installs except Acrobat. It is grayed out on the install screen as if it's already installed, and when I try to open a pdf file, the installer pops up, installs Acrobat, and asks for a serial number. When I enter the serial number, it gives me a red "x".
SOMEBODY PLEASE HELP ME!
I don't know where to turn now ... is there anybody in the United States that I can get help from?
Can Adobe deactivate my CS4 Design Premium and Production Premium and send me the Master Collection CS4?
Please help me if you can!

This is a user to user forum that is not monitored officially by either Adobe Technical Support or Adobe Customer Support. The issue you raise with regards to trading two copies of a suite for one of another is nothing that anyone here can assist you with.
Please contact Adobe Customer Support directly by phone. They are the only ones who can assist you with this.
- Dov

CS4 Design Premium conflicts with other programs

I have installed CS4 Design Premium with great difficulty on a Windows XP service pack 3 machine. I also got to about 90% and the program would stop. I eventually installed Photoshop, Illustrator, Flash and InDesign individually. It appeared that all programs were working except Illustrator. When I tried to launch Illustrator I received the following: "Illustrator.exe Bad Image The application or DLL C:\Programs Files\Adobe\Adobe Illustrator CS4\Support Files\Contents\Windows\Alcid.dll is not a valid Windows image. Please check against your installation diskette."
I ended up uninstalling Illustrator. I was going to reinstall it but then I started having other issues.
Since installing, everything slowed to a crawl. Internet Explorer crashes, even Notebook crashes. There seems to be some sort of conflict with CS4 causing instability. If Adobe support was available I would call them. They are unavailable until October 14. Does anyone have any suggestions?
I am going to uninstall all of CS4 in hopes of stabilizing my computer. Other than that I don't know what to try.
Any help would be appreciated. Thanks.
Windows XP Service Pack 3
2.80 GHz
1GB RAM
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I probably will buy more RAM but I don't think that is my problem. I have the conflicts without even opening any of the Creative Suite Programs. Something running in the background is probably the cause. What does Creative Suites run in the background? I uninstalled the Media Player. I am wondering if it is related to Acrobat 9 Pro, Acrobat.com, or Adobe Drive? Do I need Acrobat.com? What for? What is Adobe Drive?
By the way I have over 400 GBs of hard drive space available. When I look at the RAM usage it is OK. Thanks for any help.

I own Adobe CS4 Design Premium Suite and want to install it on 2 computers in my home. Can I with 1 serial number?

I own Adobe CS4 Design Premium Suite and want to install it on 2 computers in my home. Can I with 1 serial number?

Yes. A single user license allows for activated installations on two machines of the same platform type (Windows versus Mac). A limitation in this allowance is that only one of the machines can be using the Suite software at any given time.

CS4 Design Premium Installation Problem with DVDs

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