CS4 Design Premium is falsely (I think) claiming I have activated twice already

I'm wondering how I rectify this situation. I don't remember activating my recently purchased brand new full license of CS4 Design Premium more than once already. I have it activated on my desktop, and now I'm trying to activate on my laptop (machine #2) and it wont let me. I had previously installed the software on one other computer but let it run in the 30 day trial mode while I was prepping my new laptop. I don't remember activating this machine, and I have since uninstalled from it. Now when I go to install on my laptop the serial number is accepted but photoshop keeps saying "Excuse the interruption but.." the serial number has already been used to activate on other machines. I have only activated on one other computer. So I have no other computer to deactivate from.
I tried calling the adobe support line and the guy on the phone said he was sorry to inform me that the activation server was currently down and that it could be down for TWO WEEKS. Then he gave me an Adobe phone number to call that was located in the philippines (note this was not a toll free number). What am I supposed to do with this. I'm just hoping someone at Adobe can clear this up for me. I'd be happy if someone could just deactivate whatever two computers it is supposedly activated on already so that I can just run the activation again and hopefully get it to work. Do I need to call the Philippines?!?
Is the Activation server actually currently down?!?
Any help would be appreciated.
-Randy Drisgill

Terrible support from Adobe on such a matter is inexcusable. Two weeks? That's pretty stupid, especially if you happen to be a professional design artist and need this software to make money. The reason it's doing this is because the software is always phoning home when it's connected to the Internet. Even if you've already activated, it still does this for no reason. Provided you have a valid key, all you need to do is edit the HOSTS file on your respective operating system to block activate.adobe.com by redirecting it to 127.0.0.1 (Google specific info about doing this). This will prevent the software from attempting to contact the offline activation servers and should, in theory, allow you to use your software again. It may take a few minutes to take effect.

Similar Messages

Adobe CS4 Design Premium Compatability

Hello,
My daughter is required to use Adobe CS4 Design Premium by her School. I will have to buy a new laptop for this purpose. In this regard, I have few queries:
Most laptops come with Windows Vista Home Premium (64-bit) OS. Since the Adobe website states that this program is certified for 32-bit, I am not sure whether CS4 could perform perfectly on Vista 64-bit platform?
If the answer to the above is yes, then I intend to purchase a laptop with specs of Intel Duo 2 Core T6500 (2.1 Ghz 800 FSB 2MB Cache), 4GB RAM DDR2 800 MHz, display 1280 x 800, and 250GB 5400 rpm hard drive. Is this hardware sufficient to run CS4?
I am a layman as far as technology is concerned. I called up Adobe technical support 2 times: first time they said it wont work and second time they said it will work!!. I am totally confused. Since this means a significant investment to me, I request help and guidance from anyone on this subject.
Thanks,
AlokSaap

As you realize, the sky is the limit in terms of how you can configure a system. You could literally spend $10,000 on a new production PC but that certainly would not necessarily buy you any advantage unless you had particular needs that could take advantage of the extra juice that such a pricey configuration provides.
The problem with your request is that it doesn't say really what the typical user of these 2 to 3 new production PCs will actually be doing. For example, are they doing simple web page design in Dreamweaver with occasional entry into Photoshop to edit low resolution images for web display? Or are they jack-of-all-trade designers with windows open in InDesign, Photoshop, and Illustrator simultaneously dealing with graphically very complex and large files? Dedicated to graphics work or are there half a dozen browser windows plus Outlook (or some other e-mail client) open simultaneously?
Personally, I tend to “over-configure” on the basis that if I buy high quality systems not quite at the bleeding edge, but closer to the leading edge, I'll have a system that has a useful lifetime of at least four to five years although Adobe does “allow” its engineering employees' systems to be replaced every three years. I am currently running on a Dell Precision 5400 workstation (current model is 5500) with dual Xeon Quad Core 3ghz processors, 8GB of memory, two 15000rpm SAS (serially attached SCSI) 300GB disk drives, a DVD+/-R burner, gigabit Ethernet, Bluetooth, and an nVidia Quadro FX 1700 video card driving a Dell 3007WP 30" monitor (2560x1600pixels). I have a very pedestrian Dell keyboard, but a Microsoft 8000 Bluetooth mouse. I do run quite a bit of stuff on this system using it as the hub in my office for running backups of other systems (to a bunch of IEEE1394-attached external drives), running InDesign, Illustrator, and Photoshop often in parallel, running tests against a development copy of the Adobe PDF Print Engine running on my system, as well as having e-mail and browsers open at all time. This system is running Vista Ultimate SP2 64-bit. This is really overkill for most users.
What you can get away for your users with of course depends on the tasks they will be running per my questions in the second paragraph above. Without those answers, some generalities:
(1)     Unless you are doing heavy video work, you really don't need more than one processor. A single processor at approximately 2.5 ghz or better with either 2 or 4 cores will do fine in most cases.
(2)     Memory is relatively cheap and will enhance performance more than almost any other resource you can buy today. In conjunction with that, go for either Vista 64-bit or Windows 7 64-bit (stay away from XP 64-bit like the plague). Why? Even though only Photoshop currently has a 64-bit version that can take advantage of 64-bit processing on its own, the 64-bit OS supports more than 3GB of memory and as such allowing larger amounts of real memory, you avoid the tremendous amount of disk thrashing that goes on as part of virtual memory paging operations when a whole bunch of applications running concurrently are competing for a small amount of real memory. I personally recommend 8 GB of memory in conjunction with Windows 64-bit as a minimum, even on new notebook systems!
(3)     Disk performance is also key, especially if you are dealing with large data files. As such, 10000rpm Serial ATA or 15000rpm SAS (serially attached SCSI) drives make a tremendous, noticeable difference in performance. However, high performance disks are quite pricey, especially the SAS ones since it is now a limited, specialty market. (For new notebook systems, avoid anything other than 7200rpm drives - the difference in cost for a 5400 versus a 7200rpm drive is quite small now. I just bought a new 500GB 7200rpm drive to update my notebook system - the cost of the drive was less than $150.)
(4)     You don't need a smoking video card (those things that cost upwards of $500 to $1000) to support the Adobe Creative Suite unless you are doing extensive video work or playing high performance video games in your spare time. Typically, a mid-range video card that supports very high resolution (such as 2560x1600) will be fine. What you don't want, either on a desktop system or a notebook computer, is an “integrated display adapter” that shares memory with the CPU. Typically, such video support appears on low end desktop and/or notebook computers - avoid like the plague!
(5)     For desktop systems, I'm partial to large, high resolution monitors even though my vision is quite good. I'm dealing with graphic arts and I need/want both high resolution and real estate. Although these 30" 2560x1600 monitors are relatively expensive, with reasonable care, they can last for years. I have one such monitor that is now in its fifth year with no degradation of quality. Cost per day is very low to keep your eyes from going crazy and to make your work more efficient. Once you use one these babies, you can't go back!
(6)     No preference on motherboards. That decision is generally made for you if you order a system from a major vendor. I personally am not into build-it-yourself systems. Not that I can't build those, but quite frankly, my own time is worth something and my biggest problem is having enough time to do everything I want. I get no particular pleasure in DIY computer building.
More if you give me more specifics about the usage profiles for the systems you will need to purchase.
          - Dov

Please Help Me -- CS4 Design Premium and CS4 Production Premium on Same Machine

We are a non-profit organization that gets donated software at a great price but you're limited to what's available. We bought the CS4 Design Premium Suite last year (CDs). I called the Adobe sales department to find out if I could run CS4 Design Premium on the same machine. They told me that I could. So I bought CS4 Design Premium as a download. It took a tremendous amount of time just to download the package, and once installed Premiere Pro would not run properly. I called tech support and spent 9+ hours on the phone and no resolution. They had me doing everything -- uninstalled both packages six times. They kept telling me I didn't have enough RAM (and I knew that was wrong because I have been editing using AVID before deciding to go with Adobe -- and I had the CS3 Adobe Premiere Pro, Soundbooth and Encore running on my E drive with no problem before I went ahead and bought CS4 Production Premium).
I took my computer back to the company that built it and they suggested that I replace my graphics card and sure enough, Premiere Pro worked fine. Everything seemed to work fine in both packages except Adobe Acrobat. When I opened a pdf file, Acrobat asked for a serial number, but wouldn't accept my Design Premium serial number. I called tech support thinking they would give me a different serial number for Acrobat or something simple. Needless to say after 3 hours, and uninstalling the software again, they told me I couldn't run two CS4 suites on the same computer. Then a supervisor told me I could run both suites, but I would need to run a cleanup program, uninstall both of my suites and start again!
All software in CS4 Design Premium installs except Acrobat. It is grayed out on the install screen as if it's already installed, and when I try to open a pdf file, the installer pops up, installs Acrobat, and asks for a serial number. When I enter the serial number, it gives me a red "x".
SOMEBODY PLEASE HELP ME!
I don't know where to turn now ... is there anybody in the United States that I can get help from?
Can Adobe deactivate my CS4 Design Premium and Production Premium and send me the Master Collection CS4?
Please help me if you can!

This is a user to user forum that is not monitored officially by either Adobe Technical Support or Adobe Customer Support. The issue you raise with regards to trading two copies of a suite for one of another is nothing that anyone here can assist you with.
Please contact Adobe Customer Support directly by phone. They are the only ones who can assist you with this.
- Dov

Hi - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the ser

Hi - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the serial number. Can anybody help. Does anybody else think that Adobe will loose a lot of customers by not providing any chat or call support for cs5 users??

You can support serial number and activation support.
Mylenium

CS4 Design Premium on OS X Mavericks 10.9.4 ?!

Hello.
After migrating Adobe CS4 Design Premium on my iMac are all programs running.
Only InDesign does not start (no license function > error:5)?!
All the solutions from the adobe support site doesn't solve the problem...and from adobe directly i don't get support cause an old software...?! (great!!)
How can i solve that?? Need help urgent, cause i need it to work!!!
Thanks for ideas!
Ps: Acrobat 9 Pro runs perfectly. After the whole tests to solve the adobe license problems i already had to log in when the program starting. It seems like acrobat will installing something new. Is there a solution for this too??

I think you need to reinstall the Adobe CS package. Migration doesn't always copy over everything.
Acrobat 9 does a check that all files are there, and "self-heals" if components are missing. It's odd if it's doing it every time, though.

Anyone install CS4 Design Premium on Windows 7 Professional?

I presently have CS4 installed on Microsoft Vista Ultimate SP2 32-bit o/s using a Intel i7-920 processor . Runs cleanly with no problems whatsoever. I am in the process of upgrading the o/s over to Microsoft Windows 7 Professional but risk de-activating my CS4 I thought I would throw this question out to the readership. I am fortunate enough in obtaining this new o/s prior release and have been tasked to see if all our mission critical applications migrate over cleanly. Sad to say deactivating, re-installing CS3/CS4 can be a nightmare (ask me how I know!) so risk taking down a good CS4 install using Vista down it it's knees I thought I would ask. Has anyone by chance tested installing CS4 Design Premium on any of the new Microsoft 7 o/s' ?

I think I found a solution to running CS4 on Windows 7 (pro 64 bit in my case). There were a few variables I eliminated so I'm not sure exactly which one was key. I am part of an office domain with permissions etc in effect, and that may have been part of the issue. Basically the installer would run but hang around 40% when it was installing "language packs" or "device central" components. It would not generate an adobe error, rather just the usual "program is not responding" error in win 7. If you don't understand my steps, just google the details and you should find methods for each instruction.
What I did:
1. Locate and run the clean script for CS3/4/5 from adobe to remove ALL installation files.
2. Turn off User Account Control in win 7 users settings in control panel.
3. Make sure you find your C:\users\public\documents (calls itself "public documents" in the file browser) and edit the permissions for that folder. Give full control to any user in the list just to be safe.
4. If you are using the downloadable installation as I did, allow the files to unpack onto your desktop as default by the adobe unzipper program.
5. Completely remove ANY antivirus/antispam software and make sure windows defender etc etc is not running. Also turn off windows firewall.
6. Reboot your computer and ensure NO adobe products are listed in the programs and features list under control panel. If there are, remove & reboot again.
7. BEFORE BOOTING: unplug from the network, turn off all wireless so that your computer is completely isolated.
8. Run the installation again, and hopefully it will work for you as It finally did for me after 6 hours of troubleshooting and reading these #*$*# forums.

Upgrading CS4 Design Premium to CS5.5 Design Standard

Hi.
I'm currently running the CS4 Design Premium software on my mac, but I want to upgrade to the latest software while I can still get the education price.
This time, however, I think I will get CS5.5 Design Standard rather than Design Premium to save money as I don't use Dreamweaver, Flash and Fireworks as often as I do the other programs.
So, my question is: If I upgrade Bridge, Photoshop, Illustrator and InDesign to CS5.5, and Dreamweaver, Flash and Fireworks stay as CS4 versions, will this cause problems, or will they still be fine to use together?
Thanks.

My understanding of educational pricing is that it works for the first purchase of a Creative Suite product. Adobe is very generous because it lets you keep the product after you leave school.
However, there is no such thing as an educational upgrade price. If you want to upgrade your software, you pay the same price as everyone else. Upgrade pricing show shown on the Adobe website. (It's much too complicated for me to remember pricing for all the various upgrades.)

CS3 Web Standard to CS4 Design Premium

Hi All,
I'm having problems trying to install CS3 Web Standard and CS4 Design Premium.
I bought CS 3 Web Standard Upgrade Version and CS4 Design Premium Upgrade, to update my old CS2 Standard.
My question is:
Can I install CS4 Upgrade If I don't have CS3 Upgrade on my computer?
I have both serial numbers with CD's and everything.
I asked this question to the person I bought it from and he's email answer was:
"Heres a quick guide for the installation:
You don't have to install Web Standard in order to install CS4.
The installation starts with inserting the first CD of CS4 upgrade.
Installation process will begin and installer will prompt for password.
Enter the CS4 password. The installer will accept it and recognize that you have upgrade , and will ask the previous (CS3) serial number.
Enter the CS3 Web Standard serial number and installer will continue normally.
that's all"
Does that makes sense to you?
I haven't open the CS4 box yet, since I want to make sure is going to work.
Thanks for your answers.
regards,
Alex

I don't think you can use the same package to upgrade both programs. Once, you have upgraded the package of CS 3, you no longer have the rights to it. But you may be able to use CS 4 Web to purchase CS 4 Design (but I don't know call customer service). It might be cheaper to purchase the Master Collection upgrade again call Customer Service, they always want to help someone that wants to buy an Adobe product

CS4 Design Premium conflicts with other programs

I have installed CS4 Design Premium with great difficulty on a Windows XP service pack 3 machine. I also got to about 90% and the program would stop. I eventually installed Photoshop, Illustrator, Flash and InDesign individually. It appeared that all programs were working except Illustrator. When I tried to launch Illustrator I received the following: "Illustrator.exe Bad Image The application or DLL C:\Programs Files\Adobe\Adobe Illustrator CS4\Support Files\Contents\Windows\Alcid.dll is not a valid Windows image. Please check against your installation diskette."
I ended up uninstalling Illustrator. I was going to reinstall it but then I started having other issues.
Since installing, everything slowed to a crawl. Internet Explorer crashes, even Notebook crashes. There seems to be some sort of conflict with CS4 causing instability. If Adobe support was available I would call them. They are unavailable until October 14. Does anyone have any suggestions?
I am going to uninstall all of CS4 in hopes of stabilizing my computer. Other than that I don't know what to try.
Any help would be appreciated. Thanks.
Windows XP Service Pack 3
2.80 GHz
1GB RAM
Device drivers are up to date

I probably will buy more RAM but I don't think that is my problem. I have the conflicts without even opening any of the Creative Suite Programs. Something running in the background is probably the cause. What does Creative Suites run in the background? I uninstalled the Media Player. I am wondering if it is related to Acrobat 9 Pro, Acrobat.com, or Adobe Drive? Do I need Acrobat.com? What for? What is Adobe Drive?
By the way I have over 400 GBs of hard drive space available. When I look at the RAM usage it is OK. Thanks for any help.

CS4 Design Premium - Photoshop Isn't Working!?

Just installed CS4 Design Premium, and everything seems to be working fine except for Photoshop. When I go to my applications folder (I'm on a mac), it isn't there. I had a trial version months ago, and thought I got rid of it, but I've realized that isn't the case. If I uninstall now, do I just put in the Design Premium discs and run them again.. or is it more complicated than that?
I'd just go ahead and try it now, but I just paid a lot of money, and don't want to lose the other programs that are working properly.
I've been waiting for someone to answer the phone at customer support for almost an hour now and I don't think I'm going to be getting anywhere with that.
Any help would be much appreciated!
Thanks,
Sara

I think I just threw it in the trash. It was a while ago, so I'm not 100% sure. When I searched "photoshop" on my hard drive, I found the photoshop uninstaller... and my best guess is that if I run that to get rid of it, and then re-run the new software I should be fine.. but I don't want to do anything until I'm sure it will work.

Upgrading CS4 Design Premium to CS5

Hi All,
I recently purchased Adobe CS4 Design Premium with the free upgrade to CS5 Design Premium. I'm using a Mac Pro (2.66Ghz Quad-Core Intel Xeon). CS4 is currently loaded, but I'm holding off loading my copy of the CS5 upgrade until I've read whether there are any known issues to consider (I also have some important work to finish before I start dabbling). Have any of you taken the plunge already?
Is there anything I should be aware of with this system set-up?
Should I uninstall CS4 before loading CS5?
Should I first upgrade the Mac OS to 10.6.3?
Will upgrading the OS to 10.6.3 affect CS4 if I leave it on the computer?
Any suggestions from graphic design professionals would be most appreciated.
Thanks,
Tom

Hi Tom,
We have exactly the same spec, 2.8 8 cores and 30" LCD's.
I also got the free upgrade. I've still got CS3 and CS4 loaded, so if you get a problem with something in CS5 you just open in CS4.
All that happens is that documents will open in the latest version when double clicked. You have to right click and open in a lower version if you choose.
Bear in mind though that things created in a later version cannot be opened in a higher version! esp Indesign, Illustrator, Flash etc.
I'm using CS5 everyday, the normal stuff we use every day works fine, no problems and nothing will hinder your work. Obviously there is loads of stuff in the apps which we haven't even looked at or used yet because of time.
Few kinks are:
Indesign - by default it has all the new measurement and guide lines turned on, they annoyed me so I turned them all off. A bug is that you can't turn off the new frame highlighting but Adobe are aware of this and it's discussed on their forums. Everything else, including all menu items seem to be in the same place.
If you are exporting a big pdf, it seems very very quick but this is because it has background processing now. If you try to close the document straight after saving the pdf, it will come up with a note saying 'process in action' or something. Good feature if you want to carry on working.
Also, remember to change the preflight settings to include RGB images and colour as it's not on by default.
Indesign also forgets page window sizes so if you had two documents open side by side, next time you open them it's forgotten this whereas CS3 used to remember. THis is a bug.
Illustrator - Same as Indesign, you may want to turn off all the stuff you don't need in preferences, remember to turn on scale stroke widths etc because its off by default. In Illustrator you CAN turn off frame highlighting (shows a different team works on this!). And they STILL have not added a shortcut to place an item!
Photoshop - All more or less the sae for day to day use. It is faster when running on a 64 bit Mac. Loads of new features, but the ones we are used to are still there, and where you expect them to be.
Dreamweaver - This is the one with flaws. It forgets ftp login details and the new live site view has problems. If you open a file up it can hang for ages if you have used a direct link to the jquery site for the code, (you need to keep code locally, better practice anyway), and if you use live site, it has a big flaw with the related files. If you hover over them you'll see it thinks some are in the wrong folder. If you try to edit them it says it doesn't exist, but this is because its looking in the wrong ftp folder! You have to manually open it, which kind of makes related files redundant.
Away from the live site feature general web updates and static sites etc is the same, the UI is now consistant with the other apps, its just the ftp details being loss each time on relaunch that is annoying.
On all apps, by default they have a pointless application bar which uses space, I turned this off.
There may be others which I havn't come across yet, but I use it daily, there isn't anything which should stop you installing as far as I'm concerned.
Hope this helps
Cheers

Upgrade CS4 design premium to CS5.5 standard, what happens with my web apps?

Hi,
I'm planning to upgrade my CS4 design premium to CS5.5 design standard, but I still like to use Dreamweaver from the CS4. Does anyone know if this is possible. I've chatted with an Adobe sales employe who said I can only upgrade to CS5.5 design premium in order to keep using dreamweaver but I read that other people are using different versions of CS simultanously on 1 computer. Any thoughts?
Thanks alot!

I respectfully disagree. The license includes a stipulation that you can continue to use the earlier version during a transition period. There is no set time limit there. I have CS3, CS4, CS5 and CS5.5 installed.
Bob

Error trying to install CS4 design premium on windows vista home premium

I'm having trouble installing CS4 design premium, as soon as it does the checking system it comes up with an error that says I need windows XP sevice pack 2 and some other windows. I have Windows vista home premium and all the other requirements, so i'm not sure why it's saying that? I do have CS3 installed but I didn't want to unistall it before I installed the CS4, cause then I wouldn't have anything to work on. The CS4 is brand new and I have it installed with no problems on another computer that has windows XP. Would I have to uninstall CS3 before I try to install it? I'm afraid that I will be left with neither if I do that and this was not a cheap investment to take that chance. Does anyone know how I could get CS4 design premium installed?
Thank you
Jorge Gonzalez

You should npt have to uninstall anything except Acrobat for CS4 to install. You can call tech support for free installation support.

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat 9 Pro will NOT install (CS4 Design Premium)
Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
I reported this to Adobe support online.
I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

Can't install CS4 Design Premium on Windows 7 Ultimate 32-bit

Hi All,
I've been scouring forums, and trying suggested fixes to no avail. I recently installed Windows 7 Ultimate 32-bit on a brand new internal hard drive. I'm in the process of removing all my apps from Vista and reinstalling on this OS. Here's a breakdown on what I've done regarding CS4 Design Premium:
1) Deactivated the install from Vista.
2) Verified with Customer Support that my license key is available for install and activation.
3) Disabled User Account Control setting in Windows 7.
4) Tried installing from the discs, only to get the error: "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."
5) Reattempted installation, as I've read that sometimes a second attempt will work fine. No good.
6) Downloaded and ran the Win CS5 Cleanup Script (which has an add-on utility for CS3 and CS4) in order to get rid of trace registry files. This did its job successfully.
7) Found an official trial of CS4 Design Premium, which downloaded straight from Adobe's website. Tried installing that, as I've read that the trial can be successful over the discs. No good.
Does anyone have any other help they can offer? Any suggestions would be greatly appreciated!
Thank you,
Jessica

It’s a head-scratcher. It appears that you took spsaxena’s advice and renamed the Config.Msi folder and then, during installation, a new new Config.Msi folder was created, but you weren’t allowed access to it?
You then “took ownership” of the new Config.Msi and still the install program stated it couldn’t write to a file in the folder? Was it able to write any “rbf” files in Config.Msi?
I’m on CS5 now, but I was running CS4 on an in-place upgrade to Windows 7, 64-bit — but I don’t recall that Apple supported CS4 installation on Window 7 That may be part of the problem.
It’s a long shot, but you could try setting the setup file to compatibility mode for Windows Vista 32-bit: right-click the executable, click the Compatibility tab, checkmark Run this program in compatibility mode for:, and select Windows Vista (Service Pack 2) from the drop-down list (or the others, you can play with them all). You can also check-mark Run this program as an administrator.

CS4 Design Premium is falsely (I think) claiming I have activated twice already

Similar Messages

Maybe you are looking for