CS4 Design Premium Printing Problem

Hi There,
I have a PC with the following spec:
Dell WorkStation T5500
Intel(R) Xeon(R) CPU E5520  @ 2.27GHz (X2 Quad Cores) 64bit
12GB Ram
Windows Xp Pro (64Bit)
It is linkled to 2 printers shared on another PC in the office a brother HL-5240 & HP LaserJet 2600n.
When printing from any app in the suite it works fine on the brother but when ever the HP is even selected from the list the App crashes.
I have installed the latest P&P XP 64bit driver fron HP but it's always the same.
Do you guys have any ideas as to why this is or maybe how to fix it?

I´m having the exact same problem. Trying to upgrade from CS2 to CS4 Production Studio.
I´ve tried the .exe fil. I´ve tried UNRARing the .7Z. I´ve tried using 7Z-unziper to manually unzip file...but no luck. (The .exe file reports standard error message and UNRAR is reporting CRC errors on several of the big files)
I´ve tried logging in a administrator, and turning of any antivirus and firewall...no luck.
Someone suggested to put the 7Z file and the exe file on the C: root , and installing to a directory located on root....I´ve tried that...but no luck.
I´ve downloaded the 4.6 GB file three times...but still errors.
I have lots of space 35GB harddrive space.

Similar Messages

  • CS4 Design Premium - Extracting Problem

    Hi,
    Has anyone encountered this problem?
    "A problem occurred while extracting the archive. Please try downloading the Adobe CS4 Design Premium again"
    I have downloaded Adobe CS4 twice but I still keep on receiving this error message. I have already extracted all its supporting documents and experienced no problem at all.
    Any ideas?

    I´m having the exact same problem. Trying to upgrade from CS2 to CS4 Production Studio.
    I´ve tried the .exe fil. I´ve tried UNRARing the .7Z. I´ve tried using 7Z-unziper to manually unzip file...but no luck. (The .exe file reports standard error message and UNRAR is reporting CRC errors on several of the big files)
    I´ve tried logging in a administrator, and turning of any antivirus and firewall...no luck.
    Someone suggested to put the 7Z file and the exe file on the C: root , and installing to a directory located on root....I´ve tried that...but no luck.
    I´ve downloaded the 4.6 GB file three times...but still errors.
    I have lots of space 35GB harddrive space.

  • CS4 Design Premium Installation Problem with DVDs

    Hey,
    I just bought the student Edition of the CS4 Desgin premium package.
    Have Windows XP SP3
    Anyway I put in the first DVD...and it loads...and loads....and loads...like half an hour.
    Nothing...cant open via explorer as well.
    So I restart with Dvd in the drive. restart took a bit longer but now I can acces via explorer.
    I start installation...works fine...put in Dvd2...works fine...Put in dvd3...loads...loads....loads...
    just for fun I put in dvd"Content"....loads...loads....loads.
    Ok so now I'm right in the middle of the installation...so cant just restart
    (I did try later after aborting Installation: then I can read em like dvd1)
    Now I have just installed half....with conent of dvd3-"content" missing
    I tested 25 other dvds I had laying around...all starting within the sec I entered em, so dvd drive seems fine.
    Cant remember how see specs at moment...but lets just say I can play "Crysis" on High smoothly
    It would maybe work if I could somehow install the content of dvd3 and dvd"Content" seperatley?
    (do I need dvd "content"?)
    Or how about If i create images of em and then mount em...think that would work (know a good free program?)?
    would appreciate some help
    VectorCookie

    I strongly suspect a bad production run of Adobe DVDs - I had enormous problems (see previous thread somewhere in this forum) attempting to install my Student Version Design Premium from the DVDs which Adobe sent me.  I then had absolutely no help from their telephone support.  I then had similarly no help from their online support portal - and, in fact, got really mad at them about it all.  I spent days trying to sort it out.  This message board - and one guru in particular - was very supportive and patient.
    My solution: I downloaded the trial version of the Creative Suite I had bought, installed from that (fast, easy, no problems at all) and then used the product key from the DVDs I had bought direct from Adobe.  So, I had to spend three days downloading (very slow broadband here) but it did, at least, get me a working copy.
    I wish Adobe would own up to sending out duff DVDs - but when I asked them (about the second question I asked in my first phone call) I was told that it was so unlikely that she (tech support woman) wanted me to try (all manner of ridiculous) other things first.
    Sarah

  • Adobe CS4 Design Premium Compatability

    Hello,
    My daughter is required to use Adobe CS4 Design Premium by her School. I will have to buy a new laptop for this purpose. In this regard, I have few queries:
    Most laptops come with Windows Vista Home Premium (64-bit) OS. Since the Adobe website states that this program is certified for 32-bit, I am not sure whether CS4 could perform perfectly on Vista 64-bit platform?
    If the answer to the above is yes, then I intend to purchase a laptop with specs of Intel Duo 2 Core T6500 (2.1 Ghz 800 FSB 2MB Cache), 4GB RAM DDR2 800 MHz, display 1280 x 800, and 250GB 5400 rpm hard drive. Is this hardware sufficient to run CS4?
    I am a layman as far as technology is concerned. I called up Adobe technical support 2 times: first time they said it wont work and second time they said it will work!!. I am totally confused. Since this means a significant investment to me, I request help and guidance from anyone on this subject.
    Thanks,
    AlokSaap

    As you realize, the sky is the limit in terms of how you can configure a system. You could literally spend $10,000 on a new production PC but that certainly would not necessarily buy you any advantage unless you had particular needs that could take advantage of the extra juice that such a pricey configuration provides.
    The problem with your request is that it doesn't say really what the typical user of these 2 to 3 new production PCs will actually be doing. For example, are they doing simple web page design in Dreamweaver with occasional entry into Photoshop to edit low resolution images for web display? Or are they jack-of-all-trade designers with windows open in InDesign, Photoshop, and Illustrator simultaneously dealing with graphically very complex and large files? Dedicated to graphics work or are there half a dozen browser windows plus Outlook (or some other e-mail client) open simultaneously?
    Personally, I tend to “over-configure” on the basis that if I buy high quality systems not quite at the bleeding edge, but closer to the leading edge, I'll have a system that has a useful lifetime of at least four to five years although Adobe does “allow” its engineering employees' systems to be replaced every three years. I am currently running on a Dell Precision 5400 workstation (current model is 5500) with dual Xeon Quad Core 3ghz processors, 8GB of memory, two 15000rpm SAS (serially attached SCSI) 300GB disk drives, a DVD+/-R burner, gigabit Ethernet, Bluetooth, and an nVidia Quadro FX 1700 video card driving a Dell 3007WP 30" monitor (2560x1600pixels). I have a very pedestrian Dell keyboard, but a Microsoft 8000 Bluetooth mouse. I do run quite a bit of stuff on this system using it as the hub in my office for running backups of other systems (to a bunch of IEEE1394-attached external drives), running InDesign, Illustrator, and Photoshop often in parallel, running tests against a development copy of the Adobe PDF Print Engine running on my system, as well as having e-mail and browsers open at all time. This system is running Vista Ultimate SP2 64-bit. This is really overkill for most users.
    What you can get away for your users with of course depends on the tasks they will be running per my questions in the second paragraph above. Without those answers, some generalities:
    (1)     Unless you are doing heavy video work, you really don't need more than one processor. A single processor at approximately 2.5 ghz or better with either 2 or 4 cores will do fine in most cases.
    (2)     Memory is relatively cheap and will enhance performance more than almost any other resource you can buy today. In conjunction with that, go for either Vista 64-bit or Windows 7 64-bit (stay away from XP 64-bit like the plague). Why? Even though only Photoshop currently has a 64-bit version that can take advantage of 64-bit processing on its own, the 64-bit OS supports more than 3GB of memory and as such allowing larger amounts of real memory, you avoid the tremendous amount of disk thrashing that goes on as part of virtual memory paging operations when a whole bunch of applications running concurrently are competing for a small amount of real memory. I personally recommend 8 GB of memory in conjunction with Windows 64-bit as a minimum, even on new notebook systems!
    (3)     Disk performance is also key, especially if you are dealing with large data files. As such, 10000rpm Serial ATA or 15000rpm SAS (serially attached SCSI) drives make a tremendous, noticeable difference in performance. However, high performance disks are quite pricey, especially the SAS ones since it is now a limited, specialty market. (For new notebook systems, avoid anything other than 7200rpm drives - the difference in cost for a 5400 versus a 7200rpm drive is quite small now. I just bought a new 500GB 7200rpm drive to update my notebook system - the cost of the drive was less than $150.)
    (4)     You don't need a smoking video card (those things that cost upwards of $500 to $1000) to support the Adobe Creative Suite unless you are doing extensive video work or playing high performance video games in your spare time. Typically, a mid-range video card that supports very high resolution (such as 2560x1600) will be fine. What you don't want, either on a desktop system or a notebook computer, is an “integrated display adapter” that shares memory with the CPU. Typically, such video support appears on low end desktop and/or notebook computers - avoid like the plague!
    (5)     For desktop systems, I'm partial to large, high resolution monitors even though my vision is quite good. I'm dealing with graphic arts and I need/want both high resolution and real estate. Although these 30" 2560x1600 monitors are relatively expensive, with reasonable care, they can last for years. I have one such monitor that is now in its fifth year with no degradation of quality. Cost per day is very low to keep your eyes from going crazy and to make your work more efficient. Once you use one these babies, you can't go back!
    (6)     No preference on motherboards. That decision is generally made for you if you order a system from a major vendor. I personally am not into build-it-yourself systems. Not that I can't build those, but quite frankly, my own time is worth something and my biggest problem is having enough time to do everything I want. I get no particular pleasure in DIY computer building.
    More if you give me more specifics about the usage profiles for the systems you will need to purchase.
              - Dov

  • Clean Deinstallation of CS4 Design Premium for Windows XP

    Would very much appreciate any pointers or pointers to suggestions for a clean removal of CS4 Design Premium.  Many Thanks.
    Bob

    Thanks very much John for your response. I am struggling with a printing problem since I installed Design Premium. When you have a free moment perhaps you might oblige me by looking at another of my threads in this forum. I do not know how to append or attach it to this response but this is the topic from a few days ago:
    Jul 5, 2009 6:44 PM
    Color and density printing problems with CS4 Design Premium
    Today I printed very good prints from another modest program (Canon Digital Professional). The programs work space is s/RGB and both HP
    printers were set up to s/RGB. Recalibrated my monitor today and it is still dead on. Then I tried s/RGB for CS3 and CS4 in Design Premium
    and they were dark and  muddy,some vibrant and color shifted colors and even solorized or posterized in several places. I don't need Photoshop CS4
    and at this point I don't even want it if I can restore CS3 to it's period of greatness just letting the printers manage the color. I need IN DESIGN
    and ACROBAT PRO for upcoming projects. If I cat't work out these problems, I will have to buy a  $500 Emachine with 3 gig of memory and let
    Design Premium live by it self. Thanks again,
    Bob

  • Cs4 design premium text

    I have recently purchased cs4 design premium.  I have completed a brochure using the blank brochure template.  When I saved the ai file and reopened I received the "font problem" that the myriadpro-regular font is not found on the system.  I have read that using a font which is not universal can be a problem when printing from other locations and importing to other programs so I changed all the font to be "openType".  After saving this I still receive the same "problem".  I have checked my windows font list and the myriadpro-regular is actually listed.  I then went to the blank brochure template supplied with cs4 and discovered the template gets the same "problem".  What is wrong with this?  Any help would be greatly appreciated.

    I have read this and I understand the open type font.  I don't understand why when I open the blank brochure template from Adobe it gives me the error message:
    MyriadPro-Regular:
         Font not found on the system; missing font has been substituted.
    Since I was not able to get support from Adobe I changed all the font I could find on the brochure to a standard Open Type font found in my "font" directory even though I knew the MyriadPro-Regular was also on the system.  I even searched for a way to ask Illustrator to search the document for the "rogue" font to no avail.  No matter what I do I receive this message every time I open one of my brochures.  I am able to print the brochure but I am afraid this might be a problem later on.  Is the Illustrator font file elsewhere?  Did it not load when the software loaded?  Is there a file path missing?  I have found nothing in the help to tell me where Illustrator looks for the for the font.  I thought at first I had done something wrong, being new to Illustrator.  Then I opened the template again and received the same error when I had done nothing but open the template.
    I really appreciate your answering my query but I still don't know what is wrong and how to fix it.  From the way I understood the places you referenced, this is what I would do if the fonts were missing from the system.  If this is not correct please let me know.
    Thanks again for your response
    mg

  • Please Help Me -- CS4 Design Premium and CS4 Production Premium on Same Machine

    We are a non-profit organization that gets donated software at a great price but you're limited to what's available. We bought the CS4 Design Premium Suite last year (CDs). I called the Adobe sales department to find out if I could run CS4 Design Premium on the same machine. They told me that I could. So I bought CS4 Design Premium as a download. It took a tremendous amount of time just to download the package, and once installed Premiere Pro would not run properly. I called tech support and spent 9+ hours on the phone and no resolution. They had me doing everything -- uninstalled both packages six times. They kept telling me I didn't have enough RAM (and I knew that was wrong because I have been editing using AVID before deciding to go with Adobe -- and I had the CS3 Adobe Premiere Pro, Soundbooth and Encore running on my E drive with no problem before I went ahead and bought CS4 Production Premium).
    I took my computer back to the company that built it and they suggested that I replace my graphics card and sure enough, Premiere Pro worked fine. Everything seemed to work fine in both packages except Adobe Acrobat. When I opened a pdf file, Acrobat asked for a serial number, but wouldn't accept my Design Premium serial number. I called tech support thinking they would give me a different serial number for Acrobat or something simple. Needless to say after 3 hours, and uninstalling the software again, they told me I couldn't run two CS4 suites on the same computer. Then a supervisor told me I could run both suites, but I would need to run a cleanup program, uninstall both of my suites and start again!
    All software in CS4 Design Premium installs except Acrobat. It is grayed out on the install screen as if it's already installed, and when I try to open a pdf file, the installer pops up, installs Acrobat, and asks for a serial number. When I enter the serial number, it gives me a red "x".
    SOMEBODY PLEASE HELP ME!
    I don't know where to turn now ... is there anybody in the United States that I can get help from?
    Can Adobe deactivate my CS4 Design Premium and Production Premium and send me the Master Collection CS4?
    Please help me if you can!

    This is a user to user forum that is not monitored officially by either Adobe Technical Support or Adobe Customer Support. The issue you raise with regards to trading two copies of a suite for one of another is nothing that anyone here can assist you with.
    Please contact Adobe Customer Support directly by phone. They are the only ones who can assist you with this.
              - Dov

  • Error trying to install CS4 design premium on windows vista home premium

    I'm having trouble installing CS4 design premium, as soon as it does the checking system it comes up with an error that says I need windows XP sevice pack 2 and some other windows.  I have Windows vista home premium and all the other requirements, so i'm not sure why it's saying that?  I do have CS3 installed but I didn't want to unistall it before I installed the CS4, cause then I wouldn't have anything to work on.  The CS4 is brand new and I have it installed with no problems on another computer that has windows XP.  Would I have to uninstall CS3 before I try to install it?  I'm afraid that I will be left with neither if I do that and this was not a cheap investment to take that chance.  Does anyone know how I could get CS4 design premium installed?
    Thank you
    Jorge Gonzalez

    You should npt have to uninstall anything except Acrobat for CS4 to install. You can call tech support for free installation support.

  • Acrobat 9 Pro will NOT install (CS4 Design Premium)

    Acrobat 9 Pro will NOT install (CS4 Design Premium)
    Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
    I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
    I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have  a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
    I reported this to Adobe support online.
    I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
    At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
    Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
    Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
    I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
    Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
    So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
    Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
    Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues  (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
    So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
    After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
    I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
    As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
    And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
    Adobe Support Advisor
    The module found no solutions to report for the selected log file.
    If you continue to have difficulties with the application,
    please contact Adobe Support: http://www.adobe.com/support
    System Information :
    Operating System = Windows XP
    Locale = en
    At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
    Dennis

    I hit the same problem except I had a Reader X installed not a pro version.  For me the solution was to really make sure that nothing else was running.  I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
    Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
    Click Start
    , type msconfig in the Search box, and then click msconfig.exe.
    If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
    On the General tab, click Selective startup, and then click to clear the Load startup items check box.
    Click Services, click Hide all Microsoft services, and then click Disable all.
    Click OK, and then click Restart.
    Try running your software program installation.
    When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
    Click Start
    , type msconfig in the Search box, and then clickmsconfig.exe.
    If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
    On the General tab, click Normal startup, click OK, and then click Restart.

  • Can't install CS4 Design Premium on Windows 7 Ultimate 32-bit

    Hi All,
    I've been scouring forums, and trying suggested fixes to no avail. I recently installed Windows 7 Ultimate 32-bit on a brand new internal hard drive. I'm in the process of removing all my apps from Vista and reinstalling on this OS. Here's a breakdown on what I've done regarding CS4 Design Premium:
    1) Deactivated the install from Vista.
    2) Verified with Customer Support that my license key is available for install and activation.
    3) Disabled User Account Control setting in Windows 7.
    4) Tried installing from the discs, only to get the error: "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."
    5) Reattempted installation, as I've read that sometimes a second attempt will work fine. No good.
    6) Downloaded and ran the Win CS5 Cleanup Script (which has an add-on utility for CS3 and CS4) in order to get rid of trace registry files. This did its job successfully.
    7) Found an official trial of CS4 Design Premium, which downloaded straight from Adobe's website. Tried installing that, as I've read that the trial can be successful over the discs. No good.
    Does anyone have any other help they can offer? Any suggestions would be greatly appreciated!
    Thank you,
    Jessica

    It’s a head-scratcher. It appears that you took spsaxena’s advice and renamed the Config.Msi folder and then, during installation, a new new Config.Msi folder was created, but you weren’t allowed access to it?
    You then “took ownership” of the new Config.Msi and still the install program stated it couldn’t write to a file in the folder? Was it able to write any “rbf” files in Config.Msi?
    I’m on CS5 now, but I was running CS4 on an in-place upgrade to Windows 7, 64-bit — but I don’t recall that Apple supported CS4 installation on Window 7 That may be part of the problem.
    It’s a long shot, but you could try setting the setup file to compatibility mode for Windows Vista 32-bit: right-click the executable, click the Compatibility tab, checkmark Run this program in compatibility mode for:, and select Windows Vista (Service Pack 2) from the drop-down list (or the others, you can play with them all). You can also check-mark Run this program as an administrator.

  • I may have totally screwed myself but...after installing Yosemite without checking first, my CS4 Design Premium suite wouldn't open. So I deinstalled it, but I only have disks for my old CS3. When I got the CS4 upgrade I downloaded it. What can I do??

    I may have totally screwed myself but...after installing Yosemite without checking for potential problems with Adobe software, my CS4 Design Premium suite wouldn't open. So after consulting some forums, I deinstalled it, but I only have disks for my old CS3. When I got the CS4 upgrade I downloaded it, back in 2011... What can I do?? Everything was fine before I upgraded that *#$%* Yosemite.

    You can find the CS4 download here: https://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
    Benjamin

  • Acrobat 9 wants licence - CS4 Design Premium license doesn't work?

    I have CS4 Design Premium that I upgraded from CS3 Design Premium. It has been installed and all programs working for quite some time.
    Recently I uninstalled CS3 and CS4 wanted the license re-entered. I found my CS4 box and entered that license number in, but it also wanted the CS3 number as the elegible upgrade. I couldn't find it.
    Photoshop, Dreamweaver, Illustrator, Acrobat all of them kept asking for the license, so kept clicking past the dialog that said, I only had "x" days left. When it got to "0" days, I had to dig through the back room until I finally found CS3.
    That made the entire suite work except for Acrobat. Acrobat seems to have a different activation than the rest of the suite, but it won't take my CS4 number.
    What can I do??
    Kirk

    1 - this is for CS3 but may help
    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528&sliceId=1
    2 - Adobe license problems http://www.adobe.com/support/contact/licensing.html
    3 - Contact Adobe, this is just a USER forum
    In the US - Adobe General support 800-833-6687
    In the US - Adobe Install Problems 800-642-3623

  • Unable to open Adobe Acrobat Pro after CS4 Design Premium install

    I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
    Thanks.

    I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

  • CS4 Design Premium on OS X Mavericks 10.9.4 ?!

    Hello.
    After migrating Adobe CS4 Design Premium on my iMac are all programs running.
    Only InDesign does not start (no license function > error:5)?!
    All the solutions from the adobe support site doesn't solve the problem...and from adobe directly i don't get support cause an old software...?! (great!!)
    How can i solve that?? Need help urgent, cause i need it to work!!!
    Thanks for ideas!
    Ps: Acrobat 9 Pro runs perfectly. After the whole tests to solve the adobe license problems i already had to log in when the program starting. It seems like acrobat will installing something new. Is there a solution for this too??

    I think you need to reinstall the Adobe CS package. Migration doesn't always copy over everything.
    Acrobat 9 does a check that all files are there, and "self-heals" if components are missing. It's odd if it's doing it every time, though.

  • Possible or not upgrade PC version CS4 Design Premium to Apple Mac version

    I have a big problem. Last year I bought a CS4 Design Premium package for the PC. However, I am switching systems to Apple (iMac) in a month and my CS4 for the PC won't work on an Apple Mac system. Buying new photoshop, Illustrator and Indesign is more expensive than I can afford. Is there a way to change or upgrade from PC to Mac? I hope anyone can help me.
    Kind regards
    Marjolein

    Yes its called a Cross-Grade. You need to call Sales dept at Adobe There may or may not be some fee involved. Most software companies allow it. You may be asked to Destroy your PC Disk. Or
    You and buy Parallels for your new Mac then install windows on the Parallels Partition (if you already have a Separate Windows install DVD). To get up and running if you don't have a packaged version (not OEM) of windows would be buy buy the cross Grade. If you have a Packaged version of Office laying around then buying Parallels for the Mac would be cheaper.

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