CS4 Design Standard Help Files

Help files for all CS4 Design Standard programs are not available. The error message states the help files were not installed or the installation has been damaged. Please reinstall. I have reinstalled CS4 and also uninstalled/reinstalled CS4 but get the same error message. The help files have been loaded on my C drive but the CS4 programs are not able to locate and/or open them. I have also removed my anti-virus software and reloaded CS4 but still have the same problem.

This was reported by at least one other user shortly after CS4 was released. In his case, if I remember, he installed using UK English, and the help system was looking in the US_En folder, which was empty.
If you are using something other than US English, try taking a look through the common files help directories and see if the files are actually there under your language folder. Copying them to the en_US folder might solve your problem.
Peter

Similar Messages

  • I need the right download file for CS4 Design standard.

    i can not install cs4 from the cd's i bought a few years ago and i can not find the right download file so i can go use again

    yes i do think so the cs4 design standard
    ADBESTPPCS4_LS1.dmg
    STPPCS4_Cont_LS1-2
    once i start the set up it lounges and asks for my serial number which i have on the back of the dvd box i got
    and then i get this .... and it is the right serial number
    Invalid Serial Number
    The serial number you entered is not valid. Click OK to retry entering the serial number.

  • Help with installation of Adobe CS4 Design Standard -- content dvd?

    I just installed Adobe CS4 Design Standard using the dvd marked "application."  Am I also supposed to install something from a second dvd marked "content"?  When I opened the dvd on my computer, it had a folder with "read me" documents for each program and another marked "goodies."  Inside the second is a folder of fonts and one or more other folders but no installation option.  Does anyone know what I'm supposed to do with this dvd, if anything?  Thanks os much!

    Please repost in the Creative Suite forum. This forum is not for product support.
    http://forums.adobe.com/community/creativesuites

  • CS4 Design standard Silent Install:  Start Menu Items

    Greetings!
    I've got everything working for a silent install of CS4 (Design Standard).  However, there seems to be an issue with creating the Start Menu Folders.
    My first try, I asked for all the shortcuts to be placed in a folder called "AdobeCS4."  Short and sweet.  After running the install, it created THREE folders.  The first, just called "Adobe" had the Media Player shortcut in it.  The second was the one that I'd asked for, AdobeCS4, and had the rest of the items in it, except for three.  The Third folder was named "Adobe Design Standard CS4", and had "Adobe Acrobat 9 Pro", Acrobat Distiller 9, and Adobe LiveCycle Designer ES 8.2" in it.
    So, I re-set the install.xml file to NOT make my custom folder name, but just use the one called 'Adobe'.
    However, the acrobat side of things still won't play nice.  It looks like in the "suite.mst" in the Acrobat Payload folder specifically calls for the cumbersome "Adobe Design Standard CS4" folder.  I tried editing that file, and the install of Acrobat failed, so I assume that the files are checked before install to make sure they're not corrupted or something.
    Has anyone been able to make this (Acrobat Install) work properly, and have an install NOT bloat the start menu like crazy? How about the Adobe Media Player install?
    I've currently got the install working cleanly using a batch file to change some registry values (disable eula, adobe.com, etc), move the shortcuts, and delete the old folder, which works, but is really not how "software of this caliber" should work.
    Thanks for taking the time to read this, and hopefully answer!
    --IT Drone for Penetrode

    Hi there. I don't know the answer to your question, but maybe these docs can help:
    http://www.adobe.com/devnet/creativesuite/
    Kind regards,
    Lynn

  • How to install the CS4 design standard in Windows 7?

    I bought the CS4 design standard and install it in Win XP.
    Recently, I upgraded my OS to Win7.
    However, when I wanted to reinstall the CS4 design standard, it failed.
    So I tried just install one function of that design standard : Acrobat 9.0 Pro.
    That installation succeeded. But when I want to use it,
    it shows that I need to initiate with other CS4 functions, such as CS4 photoshop to make it work.
    Is anyone can help me? Thanks!

    Hi s2007,
    What was the error message that you encountered when you tried to install CS4?
    We might have to check the install logs for the installation failure.
    Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs
    You might also want to try the following steps:
    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
    > Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
    Reboot and try installing in the new enabled Admin user account and check.
    Regards,
    Rave

  • Before I install CS4 (design standard) do I need to manually or otherwise remove CS1 (the original Creative Suite)?

    Before I install CS4 (design standard) do I need to manually or otherwise remove CS1 (the original Creative Suite)?
    I am using an iMac OS 10.5.8, 2.4 GHz Intel Core 2 Duo, 1 GB, 800 MHz. AllI know is that you can't upgrade from CS1.
    I am in the misdt of several production projects and can't afford a mistake or down time. Thanks for any and all help.
    P.S. Is Snow Leopard compatiable with CS4?
    Thanks, Compositor Rick

    You can upgrade from CS1 to CS4. CS1 will be out of the upgrade path when CS5 is released.
    You don't need to remove CS1 it does not conflict with CS4. I have CS1 through CS4 installed and playing nicely together.
    CS4 is compatible but  I would stay with 10.5.8 until Apple gets most of the bugs worked out of Snow Leopard. that is usually about the 4th update.

  • CS4 Design Standard doesn't qualify

    Hello,
    I am trying to upgrade from CS4 to CC for a special offer 36,89 euro per month. When I type in my SN the browser says that I don't qualify for the special membership plan.
    Could you help please? I don't have student version, or anything like that.
    Thanks!

    Hi robos_12345,
    On the basis of volume license of CS4 Design Standard you can get promotional price for Creative Cloud for Teams.
    However on the basis of retail license of CS4 Design Standard (the product should be registered to the same account) you can get the promotional price for Creative Cloud for Individuals.
    For more details you can check this link
    https://creative.adobe.com/plans?plan=offers&promoid=JTXQY
    Thankas
    Kapil

  • How to upgrade from CS2 Premium to CS4 Design Standard

    Have had CS2 Premium running on my Vista machine (32bit) for some time now without problems.  Recently purchased CS4 Design Standard upgrade, but have left it in the box for some time.  Things have calmed down, ready to try the upgrade.  Is there a definitive recommended approach to this - i.e. just install over or remove existing.  I've ready countless problems, suggestions etc., but felt by now, there must be a right way to do this.  Appreciate any guidance,
    Larry

    sorry to be a pita, just want to minimize potentail problems.  A few more questions then:
    1.  So are you saying the install doesn't overaly on CS2 but in fact keeps it and installs CS4 separately?  That's a lot of wasted mb.  Or
    2. am I given a choice upon install - over CS2 or new?  And
    3. if I install in a separate directory, will uninstall of CS2 later on once i'm comfortable with CS4 delete any shared files?
    Larry

  • CS4 Design Standard Silent Install does not work

    I've concluded CS4 Design Standard silent install for Macs does not work correctly. I've got the program to install sucessfully with an Exit Code: 0 and the programs still do not work. The whole suite says the licensing has stopped working. I've tried the License Repair utility from Adobe, no go. It looks like the program does not fully install. I noticed within each application directory, it should have an Uninstall application when installed correctly. When this application isn't there, which occurs with silent installs, the whole suite doesn't work.
    Its funny how Adobe wont help me with "enterprise installations". I haven't tried the Creative Suite Deployment Toolkit but I've read other threads where that doesn't work either.
    If someone would like to prove me wrong about the silent installs for CS4, please do so. I've gotten CS3 to install perfectly, and the setup is very similar for both.

    Jimmy,
    As one of the volunteer Forum Hosts, I've requested appropriate help.
    You can also get help via the support portal: http://www.adobe.com/go/supportportal
    Or via the phone: 800-642-3623, Monday-Friday 6am-5pm (Pacific time). BTW, the enterprise number you post isnt a valid number for support.
    Your email address (from your account info) was used to log a CCRT to get Tier 2 to email you, given that you've already tried tier 1 with no solution.
    Please post back and let us know how this works out for you. Thanks!
    Neil

  • Installing CS4 Design Standard as an upgrade from InDesign

    Installing CS4 Design Standard as an upgrade from InDesign CS on Mavericks OS but serial numbers not valid.  Is there a keystroke to override this hangup?

    Thanks kglad,  I have attempted all of your suggestions with no success.  This is a specific unique issue requiring a special set of keyboard commands to unlock or override my s/n.  The product is an upgrade from an old InDesign CS.  The InDesign CS is not on the harddrive, I cannot install the InDesign CS again after Mavericks upgrade.  The CS4 install routine does not present an opportunity to enter the InDesign CS s/n when I attempt a trial install and launch. The initial install required a call to Adobe support and special keystrokes were provided from support to "open" the software.  Please help.  Adobe support via CHAT are not able to access this information.

  • I purchased a new mac and i installed CS4 Design Standard, it installed but won't open

    I purchased a new mac and i installed CS4 Design Standard, it installed but won't open

    You're welcome! Glad it worked!
    Benjamin
    P.S. Be sure to mark the solving answer correct (Java update) to mark the issue resolved and help other user's find solutions to similar problems.

  • Disable "Deactivate" option for all applications in CS4 Design Standard

    I am deploying portions of the CS4 Design Standard Suite to a few hundred workstation with a volume license key.
    I need to disable the option of "Deactivate" under the help menu. Using the CSDT the registration can be disabled
    and after installation it is greyed out for the selected suite applications. We have users that will tamper with it
    "just because" its there so removing access is essential. Ive tried adding <Data key="Deactivate">Suppress</Data>
    to the AdobeUberInstall.xml with no success.

    Well Bob the fact that its available makes people curious as to what it does. My feeling is that if its not present then that reduces a potential problem. The users are all over the country so its not possible for me to walk over to them and ask why they thought it necessary to deactivate the application. I am fully aware that VLK's dont need to be registered DUH! But thanks a lot for the stating the obvious and posting nothing useful.

  • Where to download CS4 Design Standard?

    Anyone know where to download Creative Suite 4 Design *Standard*?
    It gets its own product page here:
    http://www.adobe.com/products/creativesuite/designstandard/
    But the "Try" links all point to Creative Suite 4 Design *Premium*. Not sure why that is.
    I'm a paid/registered user of the former, but my serial number doesn't work in the latter, even just to unlock whatever features come with Standard.

    Dear
    I have been sending and resending and reported my above-mentioned issue (cs4 design standard download link) but it still
    do not get any solution(s) to solve,I am a former user of that but I lost my DVD set up and serial number.Yet they replaced
    me a new serial number but without installing application file,I had been seeking for more than a week for CS4 Design Standard
    set-up file or download link and I am still do not get any of those.
    Thank you
    Jeff

  • I'm using CS4 design standard and my serial no. is invalid when I've changed computer. I have deactivated the suite on my previous pc.

    I'm using CS4 design standard and my serial no. is invalid when I've changed computer. I have deactivated the suite on my previous pc. Please advice.

    Please refer to :
    Invalid serial number error
    Error "Invalid serial number" | Acrobat 9 | CS4
    Please check the internet security status, also check the administrative rights.Most importantly check the compatibility of CS4 with the computer.System requirements | CS4, Point Products
    Hope it would help you.
    Regards
    Rajshree

  • Upgrade from CS4 Design Standard to Design Premium?

    Hey,
    I've CS4 design standard. Is it positble to upgrade it to CS4 design premium?
    grtz,
    Yves

    Call customer service they are the only ones that can help you.

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