CS4 extended crashes

CS4 extended crashes when going back in history pallet. Someone please help.

Did you update to 11.0.1?
What OS version?
Where is the crash report?

Similar Messages

64 bit CS4 Extended crashes when changing workspaces

Everytime I try to change workspaces, PS CS4 Extended crashes. Operating system as follows: Windows 7 Ultimate, 64-bit, Intel CoreI7 3.2, 64 bit 12 gig ram, so power should not be problem. Has anyone experienced similar problems or have a clue? I am running and NVIDIA GeForce 8800 GTS with the latest driver and open GL enabled.
Thanks,
Joe

Do you see the same problem with OpenGL disabled?
I ask because I've seen things work on the first run after deleting preferences, only to fail on the second and subsequent runs. It wasn't the same issue you're seeting, but in that case a video driver update corrected it.
-Noel

CS4 Extended crashes when opening an image

I've been using CS4 Extended for 3+ years with no problem, and suddenly it is giving me the message, "Adobe Photoshop CS4 Extended has experienced a problem and must close..." This also happens when I try to set Preferences. I'm using XP 5.1, SP3. I've installed the latest updates, but the Camera Raw 5.7 update fails to install.
Here is my system info:
Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
System architecture: Intel CPU Family:15, Model:2, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 1
Processor speed: 2524 MHz
Video Card: NVIDIA GeForce4 MX 420
Video Mode: 1280 x 1024 x 4294967296 colors
Video Card Driver: nv4_disp.dll
Driver Version: 6.14.10.5216
Built-in memory: 1023 MB
Free memory: 300 MB
Memory available to Photoshop: 691 MB
Memory used by Photoshop: 60 %
Image cache levels: 4
Serial number: 92628706140267971739
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4\
Temporary file path: C:\DOCUME~1\TOMPEL~1\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 74.5G, 18.7G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
   ACE.dll   ACE 2008/08/27-18:10:41   53.355610   53.355610
   AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0
   AdobeLM.dll   AdobeLM   3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
   AdobeLM_libFNP.dll   FLEXnet Publisher (32 bit)   11.5.0.1 build 57427
   AdobeOwl.dll   Adobe Owl 2008/08/14-18:38:42   2.0.70   53.354161
   AdobeOwlCanvas.dll   Adobe Owl Canvas   2.0.70   53.354161
   AdobePDFL.dll   PDFL 2008/08/20-20:15:08   53.204060   53.204060
   AdobeUpdater.dll   Adobe Updater Library   6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)   52.338651
   AdobeXMP.dll   Adobe XMP Core   4.2.2   53.352624
   AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624
   AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624
   adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373
   adobe_epic.dll   Adobe EPIC   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
   adobe_eula.dll   Adobe EPIC EULA   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
   AFlamingo.dll   AFlamingo 2008/07/09-11:28:44   53.350580   53.350580
   AGM.dll   AGM 2008/08/27-18:10:41   53.355610   53.355610
   ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0
   aif_core.dll   AIF   1.0   53.352475
   aif_ogl.dll   AIF   1.0   53.352475
   amtlib.dll   AMTLib   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
   amtservices.dll   AMTServices   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
   ARE.dll   ARE 2008/08/27-18:10:41   53.355610   53.355610
   asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 8
   authplay.dll
   AXE8SharedExpat.dll   AXE8SharedExpat 2008/06/11-20:19:53   NFR 53.348206   53.348206
   AXEDOMCore.dll   AXEDOMCore 2008/06/11-20:19:53   53.348206   53.348206
   Bib.dll   BIB 2008/08/27-18:10:41   53.355610   53.355610
   BIBUtils.dll   BIBUtils 2008/08/27-18:10:41   53.355610   53.355610
   cg.dll   NVIDIA Cg Runtime   2.0.0015
   cgGL.dll   NVIDIA Cg Runtime   2.0.0015
   CoolType.dll   CoolType 2009/01/16-10:41:46   53.372607   53.372607
   data_flow.dll   AIF   1.0   53.352475
   ExtendScript.dll   ExtendScript 2008/07/17-13:28:24   53.351316   53.351316
   FileInfo.dll   Adobe XMP FileInfo   4.2.2   53.352624
   FNP_Act_Installer.dll   FLEXnet Publisher (32 bit)   11.6.0.1 build 60959
   icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223
   icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223
   image_flow.dll   AIF   1.0   53.352475
   image_runtime.dll   AIF   1.0   53.352475
   JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311
   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0
   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CS4   CS4
   Plugin.dll   Adobe Photoshop CS4   CS4
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   1.0.0.73
   PSArt.dll   Adobe Photoshop CS4   CS4
   PSViews.dll   Adobe Photoshop CS4   CS4
   registration.dll   Registration   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
   SCCore.dll   ScCore 2008/07/17-13:28:24   53.351316   53.351316
   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300
   WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713
Installed plug-ins:
   3D Studio 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   ADM 3.11x01
   Accented Edges 11.0
   Angled Strokes 11.0
   Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Bas Relief 11.0
   Camera Raw 5.0
   Chalk & Charcoal 11.0
   Charcoal 11.0
   Chrome 11.0
   Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Collada 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Colored Pencil 11.0
   CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Conté Crayon 11.0
   Craquelure 11.0
   Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Crosshatch 11.0
   Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Cutout 11.0
   Dark Strokes 11.0
   De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Dicom 11.0
   Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Diffuse Glow 11.0
   Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Dry Brush 11.0
   Embed Watermark 3.0
   Entropy 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Film Grain 11.0
   Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Filter Gallery 11.0
   Fresco 11.0
   Glass 11.0
   Glowing Edges 11.0
   Google Earth 4 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Grain 11.0
   Graphic Pen 11.0
   HDRMergeUI 11.0
   Halftone Pattern 11.0
   IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Ink Outlines 11.0
   Kurtosis 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Lens Blur 11.0
   Lens Correction 11.0
   Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Lighting Effects 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])
   Liquify 11.0
   MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Maximum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Mean 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Median 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Minimum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Mosaic Tiles 11.0
   Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Neon Glow 11.0
   Note Paper 11.0
   Ocean Ripple 11.0
   OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Paint Daubs 11.0
   Palette Knife 11.0
   Patchwork 11.0
   Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Photocopy 11.0
   Photoshop 3D Engine 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Plaster 11.0
   Plastic Wrap 11.0
   Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Poster Edges 11.0
   Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Range 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Read Watermark 3.0
   Reticulation 11.0
   Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Rough Pastels 11.0
   Save for Web & Devices 11.0
   ScriptingSupport 11.0.2
   Send Video Preview to Device 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Skewness 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Smudge Stick 11.0
   Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Spatter 11.0
   Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Sponge 11.0
   Sprayed Strokes 11.0
   Stained Glass 11.0
   Stamp 11.0
   Standard Deviation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Sumi-e 11.0
   Summation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Texturizer 11.0
   Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Torn Edges 11.0
   Twain Acquire 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Twain Select 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   U3D 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Underpainting 11.0
   Vanishing Point 11.0
   Variance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Variations 11.0 (11.0x001)
   Video Preview 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Water Paper 11.0
   Watercolor 11.0
   Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Wavefront|OBJ 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
   ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Plug-ins that failed to load: NONE
Flash:
   Connections
   Kuler
Installed TWAIN devices:
   HP PrecisionScan 3.03
Would it perhaps help to de-activate, uninstall, and re-install? I have the original installation files from my download.

Fixed (apparently)!
I found a beta driver dated 2006 on the GeForce website and installed it. This allowed me to open "Preferences" and check the "Use Open GL Drawing" check box, which I was unable to do before. The beta driver was not digitally signed, but supposedly enabled 3D and Open GL, which apparently is an issue with CS4. The old driver was version 6.14.10.5216, and the new version is 6.14.10.9381.
There is no explanation for why this worked for so long with the old driver and suddenly stopped, but I don't need to know the answer to that!

Photoshop CS4 Extended Crashes When Opening Files

Whenever I open a file or create a new file (file type doesn't seem to make a difference), Photoshop stops responding for a few seconds, then my monitor goes to standby mode. Turning the monitor off then on again doesn't help. The computer continues to run, but the only way to regain control is a hard reboot. Everything worked just fine until yesterday, when it first started doing this.
EDIT: I use a dual-monitor setup, but recently my secondary monitor's backlight burned out, so I unchecked the "extend my Windows desktop onto this monitor" checkbox in windows display settings. This is when Photoshop started crashing. When I thought about that, I went back and rechecked the box and now everything works fine.
Adobe Photoshop Version: 11.0.1 (11.0.1x20090218 [20090218.r.523 2009/02/18:02:00:00 cutoff; r branch])
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
System architecture: Intel CPU Family:15, Model:4, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 2
Processor speed: 2793 MHz
Video Card: ATI Radeon HD 3600 Series
Video Mode: ati2dvag.dll
Video Card Driver: ati2dvag.dll
Driver Version: 6.14.10.6869
Built-in memory: 2046 MB
Free memory: 1167 MB
Memory available to Photoshop: 1676 MB
Memory used by Photoshop: 58 %
Image cache levels: 4
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 298.1G, 201.4G free
C:\, 232.8G, 86.6G fre

EDIT: I use a dual-monitor setup, but recently my secondary monitor's backlight burned out, so I unchecked the "extend my Windows desktop onto this monitor" checkbox in windows display settings. This is when Photoshop started crashing. When I thought about that, I went back and rechecked the box and now everything works fine.
Still, it's a workaround at best. This should not happen. I'd definitely investigate the graphics card driver settings and PS' OpenGL prefs. There must be a way to get both working without the crashes...
Mylenium

Photoshop CS4 Extended Crashes Since Updating Acrobat to 9.3

I have CS4 Web Premium. When I save a document in pdf format from Photoshop(PS) CS4, it normally opens the saved document in Acrobat 9.x. Up until yesterday, when I installed the Acrobat 9.3 update, the results have always been to have then have the document open in both Acrobat and PSCS4. No problem. Now, however, when I save a pdf document in PSCS4, the document, after an unusually long lag after clicking the "save pdf" button in PSCS4, opens in Acrobat as before BUT Photoshop Crashes; an error says that PS experienced an error and will be closed....
I would like to know how to correct this, if possible. Alternatively, I would like to uninstall the update to Acrobat, since everything worked great before I installed it. Help would be greatly appreciated.
Thanks.

I have already tried the repair function in Acrobat and the problem did not
resolve. However, in photoshop, when in the Save PDF prefs dialog appears, I
unchecked "view pdf". Now Photoshop no longer opens Acrobat to view the pdf
there, but also it no longer crashes. I can live with that. A lot less
trouble then resintalling Acrobat, with each of the incremental updates. I
have Acrobat installed also on a second computer, but will not be updating
that computer to Acrobat 9.2.
Thank you.

Photoshop CS4 Extended crashes in Windows XP whenever I save

I hope someone can help me, a beginning Photoshop user.
It crashes almost always whenever I try to save. I have installed the 11.0.1 patch. GPU is turned off.
Here are the details of my system:
Toshiba Satellite A105 running Windows XP 5.1.2600 Service Pack 3.
1.86 GHz 2.99 GB RAM
C drive (that is used for Photoshop) is 92.92 GB with 53.58 GB free space. I've defraged the drive.
Video display card: Mobile Intel(R) 945 GM Express Chipset Family version 6.14.10.4436
I have other applications off when I am using Photoshop.
I typically am working from NEF files approx. 30 MB
It's really frustrating - and is making it very difficult for me to learn the software.
Thanks.

Thanks - I'm learning how to use this forum. Here's what I thought I had sent:
Here's a typical application error record in the event viewer log:
Faulting application photoshop.exe, version 11.0.1.0, faulting module ole32.dll, version 5.1.2600.5512, fault address 0x0001d7e6.
Does this tell us anything?
and (for the second post):
In the event viewer log, I also found the entry below, before I installed the Photoshop update:
The application, C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe, generated an application error The error occurred on 01/31/2010 @ 22:44:40.921 The exception generated was c0000005 at address 7756BB9B (ole32!CoWaitForMultipleHandles)
The above entry came about 20 seconds after this application error record:
Faulting application photoshop.exe, version 11.0.0.0, faulting module ole32.dll, version 5.1.2600.5512, fault address 0x0008bb9b.
The faulting module ole32.dll seems common to all the photoshop application error messages. Is this a clue?

Photoshop CS4 Extended crashes when exiting/quitting

I recently installed CS4 and when I quit Photoshop CS4 I get a "DDE Server... memory could not be 'read'" error. I've looked all over the forums for solutions to this, tried deleting my preferences file, reinstalling CS4, and fiddling with performance options, but nothing seems to make a change. I never had much trouble with CS2 or CS3. This is really annoying.

Chris,
From a programming standpoint, the errors are different, but they are similar in that PSCS4 consistently crashed with the above posted error message on exiting after having loaded an image. I read the Adobe troubleshooting advice and traced the problem to a bad video driver for my old Quadro 2 Pro card. I downloaded the Adobe certified driver and the problem has not recurred.
It helps to RTFM.

Why is PS CS4 Extended crashing when I use the quick selection tool, it was working fine yesterday..

...today I have updated the lastest software to version 11.02 and it is still crashing. Please can anyone help.

Without system information and the crash details nobody can say anything.
Mylenium

CS4 Extended Crashing During Save

Anytime an attempt to save an image is made, CS4 will "save" for about three minutes then present the error, "Could not save 'xxxx' because" along with a Windows delay write failed.. Been using PS fine for several months now, couldn't find a solution anywhere online. Suggestions?

run chkdsk
run anti-virus and other malware checks
disable all third party plugins
disable all utility software and try using Photoshop
etc.

PS CS4 Extended crashes while trying to use 3D tools

I hope someone can help, I tried searching to the answer, but came out empty handed.
Okay, every time I try to use any of the 3D tools Photoshop quits "unexpectedly" and get the usual Quit/Restart pop up.
Here are my computer specs:
MacBook Pro with Mac OS X - 10.4.11 with 3gb of ram, almost 2gb allocated to scratch disk and a ATI Radeon x1600 vid card. (laptop is 3 years old now)
Does anyone know what is wrong?

Okay, back from the dead. I did a little digging around and found this on the ATI site:
"Radeon X1600’s 90-nanometer process technology and ultra-threaded architecture combine power and efficiency to optimized support for Shader Model 3.0 and deliver new high dynamic range visual effects, enhanced realism with adaptive anti-aliasing and lightening fast performance in OpenGL and DirectX® 9 games."
So now I am stimied again. Anyone else?

I need to install photoshop cs4 extended from a disk to a new computer because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

I have to install Photoshop CS4 extended on a new computer from a disk because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

Find your serial number quickly
You can activate software without following up and registering it... at least that was the case in the past. The serial number is normally located on the disc case or a box inside the main box. If you did not purchase the disc from Adobe then it is possible you would have dealt with a redemption code, in which case it would have been up to you to keep a record of the serial number, especially if you did not follow up and register the software.

Photoshop CS4 extended 64bit crash opening CS3 files

Everytime i open a CS3 psd file in Photoshop CS4 extended 64bit the application crash after few minutes or seconds... this is very very very frustrating...

In PHOTOSHOP CS4 extended 64bit i think the problem is opening CS3 files containing text layer ...
I have done tests with
- a file with only background > apparently OK
- a file with a simply text layer > CRASH
- a file with a simply text layer and masked image > CRASH
- a file with masked image > apparently OK
all file are 640x480 72dpi RGB
The 32bit version don't crash but is to slow than CS3
Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: Photoshop.exe
Versione applicazione: 11.0.0.0
Timestamp applicazione: 48d38aa7
Nome modulo con errori: StackHash_b20b
Versione modulo con errori: 6.0.6001.18000
Timestamp modulo con errori: 4791adec
Codice eccezione: c0000374
Offset eccezione: 00000000000a6e97
Versione SO: 6.0.6001.2.1.0.256.6
ID impostazioni locali: 1040
Informazioni aggiuntive 1: b20b
Ulteriori informazioni 2: 7365e82934fd5d6ca6a7f6098012906a
Ulteriori informazioni 3: 1d0a
Ulteriori informazioni 4: d1fb5c54064c36d5f54ecfc07bcfe17d

Adobe Photoshop CS4/5 Crashes when using the Move Tool

Hello. I'm here because I'm having an issue with Photoshop.
I was trying out CS5 when it started to crash every time I tried to use the Move Tool. It was the generic error message: "Adobe Photoshop CS4 has stopped working.
A problem has caused Adobe Photoshop CS4 to stop working correctly. Windows will close the program and notify you if a solution is available."
Thinking that it was a CS5 issue, I went back to my copy of CS4, only to find the same thing happening there (I also downgraded because CS5 was also crashing at other random times for some reason, but that's an issue for another time).
This puzzles me because both were working fine before. Granted, I hadn't opened them for a while, but it was a sudden thing.
My first impulse was to uninstall and reinstall CS4. No luck. So then, I uninstalled all third-party plugins, thinking that might be it. Still, the same problem. I started looking around on Google for solutions and found the instructions on resetting the Tool preferences (I chose to reset the preferences for ALL of the tools). When that didn't work, I tried deleting the preferences file outright, which said instructions recommended. Nothing.
I should note that Photoshop crashes when using the Move Tool to move an object without ant lines around it, i.e., a layer. I'll move the object, and after two to three seconds, the mentioned error message will appear and Windows will close Photoshop. This, however, only seems to happen after selecting, copying, and pasting part of a large object with some variation of the Marqee Tool (thus making that part a new layer by default) while working at a zoom of 100%. So, in short, working with a large image like <a href=http://www.wallpaper4me.com/images/wallpapers/ergo_proxy_267_1280-862301.jpeg>This</a> at 100% zoom. The image linked is the image that I was using and am currently using to reproduce the problem. It is 1280x1024 pixels. I have tested this with somewhat smaller, yet comparable images too. Same problem. I have never had this problem working with large images before, and I wonder if anyone has any suggestions short of formatting my hard drive.
The error code, from Event Viewer:
Faulting application name: Photoshop.exe, version: 11.0.2.0, time stamp: 0x4bf2d4f6
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x65637275
Faulting process id: 0xe28
Faulting application start time: 0x01cb2bb3471d87bf
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
Faulting module path: unknown
Report Id: b412e368-97ab-11df-8f49-001d60b646ef
Details:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2010-07-25T05:15:57.000000000Z
EventRecordID
78845
Channel
Application
Computer
Gatherum
Security
EventData
Photoshop.exe
11.0.2.0
4bf2d4f6
unknown
0.0.0.0
00000000
c0000005
65637275
e28
01cb2bb3471d87bf
C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
unknown
b412e368-97ab-11df-8f49-001d60b646ef
Details in XML View:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-07-25T05:15:57.000000000Z" />
<EventRecordID>78845</EventRecordID>
<Channel>Application</Channel>
<Computer>Gatherum</Computer>
<Security />
</System>
- <EventData>
<Data>Photoshop.exe</Data>
<Data>11.0.2.0</Data>
<Data>4bf2d4f6</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>65637275</Data>
<Data>e28</Data>
<Data>01cb2bb3471d87bf</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe</Data>
<Data>unknown</Data>
<Data>b412e368-97ab-11df-8f49-001d60b646ef</Data>
</EventData>
</Event>
System Specifications:
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600)
System Manufacturer: HP-Pavilion
System Model: GN697AA-ABA a6214x
Processor: Intel Pentium Dual CPU E2160 @ 1.80 GHz (2 CPUs)
Memory: 2048MB RAM
DirectX Version: DirectX 11
Display Device:
Name: NVIDIA GeForce 8600 GTS
Manufacturer: NVIDIA
DAC Type: Integrated RAMDAC
Approx. Total Memory: 1010 MB
Current Display Mode: 1440 x 900 (32 bit) (60 Hz)
Photoshop Version: CS4 Extended 11.0.2

Even a decent RAM upgrade is usually only a few hundred dollars nowadays, but it's not a trivially simple process. That said, with a little research and care you can do it. Alternatively, you can hire people (e.g., "Geek Squad") to do such an upgrade.
First, you'll need to know what your operating system capacity is. For example, a 32 bit Windows system can really only use up to a bit more than 3 GB of RAM, while a 64 bit Windows system can use all the RAM you can find a place to plug in. What version of Windows are you running?
Then you'll need to determine what RAM you have installed and what your computer's maximum RAM capacity is - usually you can do this through internet research, either by visiting your computer manufacturer's web site or doing google searches. There are even RAM manufacturer web sites that will tell you what kind of RAM your computer needs and suggest sources, for example:
http://www.kingston.com/
It may be that you can just plug additional chips into currently empty sockets, or it is possible you'll need to replace the RAM chips you have installed in your computer to make room for an upgrade. Every computer is different.
If you list your computer model and current RAM that you have installed here, it may be that someone can help with more specific advice.
-Noel

CS4 PS crash in 64 bit Save for Web but not 32 bit - help!?

Anyone got any ideas please on how to stop Photoshop CS4 crashing on Save for Web in 64 bit version of Windows 7?
Running Windows 7, 64 bit Pro with both 64bit and 32bit versions of Photoshop CS4 installed.
The problem: I design a website, add slices etc as I've done for the last 10 years, go to Save for Web and as the dialogue box is opening and the blue bar at the bottom starts to show it loading, it gets just over half way and then crashes, saying the error message 'Adobe Photoshop CS4 has stopped working'. No solution available and then closes. Does this quite a few times (say 20-30%) of the time but not always. Tried the same PS document running 32bit version of Photoshop CS4 and it saves for web fine, never any crashes, only using the 64 bit version of PS. Need 64bit to take advantage of extra memory etc and one of the reasons the machine/ software combo was bought for.
Running a brand new (well about a month or so) Dell T3500 dual Xeon W3505, 12gb ram, Nvidia Quadro Fx 3800, Raptor HD etc built to run Win 7 Pro and CS4 Extended. I suspect the spec isn't to blame, checked all the hardware etc, no plugins that arent standard with a new install, so no obvious reason I can tell of as to why its not working. Not much else installed and started playing up before I installed other bits of software so doent make sense it might be other software cauing any problems.
Put a support query in and basically got told CS4 wasnt tested with 64 bit CS4 and directed to a possible support solution to 64 bit running on xp/ vista with general advice. No use whatsoever.
Firstly, anyone else having the same problem? Secondly, anyone know how to solve this? If its any help, I've pasted the Action Center info on one of the many crashes:
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 11.0.1.0
Application Timestamp: 499bfd16
Fault Module Name: Save for Web.8BE
Fault Module Version: 11.0.0.12
Fault Module Timestamp: 48d3966d
Exception Code: c0000005
Exception Offset: 000000000007e1a0
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 9d66
Additional Information 2: 9d660f0d14b8fce02b9e5a9838f791c7
Additional Information 3: d5f3
The graphics card supports the new GPU features but tried with and without those turned on - still the same problem. Tried all sorts of preferences on and off but still no joy.
Would really appreciate any help/ advice on solving this.
Thanks.

Been reading up on that c0000005 error and in all the Operating systems it is a access violation. There are a lot of hits about windows 7 and software not being allowed local access and be saved that way too. What I think is that windows 7 is not allowing it for some reason in 64 bit mode or some security setting in the local needs adjusting?
I found this interesting fact
I was reading where testors were monitoring how windows 7 firewall allows DRM to run in the firewall. All the software they tested asked first for firewall permission (my software on my system asked first so know it is true on my other system). However, according to the testers, with PS CS4 the DRM does not ask to run with firewall premission. Windows 7 just bypasses the asking part and PS CS4 DRM gets firewall access.
Edit by me:
Google the offset code and your the very first to report it.

Photoshop CS4 always crash (how may I track and fix an APPCRASH) ???

Hello
My Photoshop CS4 always crash when happens these conditions:
1. Open a file picture or create a file. (FILE 1)
2. Import another file picture... (FILE 2)
3. Copy FILE 2 in FILE 1
4. Now FILE 2 appear inside a layer...
5. Move with the mouse the layer corresponding to the FILE 2
CRAAAAAAASHHHH
BOOOOOOOOOOOOOOOOOOM
Always happens the same, always, always.
It is so annoying, that don't let me work and I am working right now with Photopaint (think I don't like).
I would need your help to tell em how may I track and fix an APPCRASH.
Do we have an application in windows that allow me to detect the causes of an APPCRASH?
Or is this just because the application is failing?
These are the data of the application crash:
Signature of the problem:
Nombre de evento de problema:    APPCRASH
Nombre de la aplicación:    Photoshop.exe
Versión de la aplicación:    11.0.1.0
Marca de tiempo de la aplicación:    499bf9b5
Nombre del módulo con errores:    StackHash_fd00
Versión del módulo con errores:    0.0.0.0
Marca de tiempo del módulo con errores:    00000000
Código de excepción:    c0000005
Desplazamiento de excepción:    65637275
Versión del sistema operativo:    6.0.6002.2.2.0.256.1
Id. de configuración regional:    3082
Información adicional 1:    fd00
Información adicional 2:    ea6f5fe8924aaa756324d57f87834160
Información adicional 3:    fd00
Información adicional 4:    ea6f5fe8924aaa756324d57f87834160
Additional information about the problem:
Id. de depósito:    1164041060
The texts are in Spanish sorry, I'm from Spain.
May someone help me to track and trace this bug and how to solve it?
Thanks

Prior to the subscription models—and of course that includes CS4—the Photoshop license was platform specific, either Windows or Mac, but not both. Your CS4 Windows serial number ("key") will never work on the Mac version.
CS4 is out of the loop as far as requesting a platform swap for a nominal fee. It is no longer supported by Adobe in any way. A platform swap required the destruction of your PC version, so you could not use both the PC and the Mac versions.
For a time, you could have used CS4 to upgrade to CS6 for about $200, but that time window has closed by now. Now you would have to own a legitimate version of CS5 in order to be eligible to buy an upgrade to CS6.
You can of course buy the full version of Photoshop CS6 Extended for $1,000 from the Adobe store:
Creative Suite 6
Alternatively, you can subscribe to Photoshop CC and Photoshop CC2014 on a monthly basis without ever owning the software. If you stop paying monthly, the software ceases to work.
The cheapest subscription is the Photography plan, which includes both Photoshop and Lightroom for $10 a month.
These are user forums; you are not addressing Adobe here. To contact Adobe support directly:
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation.
There is also a phone option. 1 (800) 833-6687

CS4 extended crashes

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