CS4 Extended printing problems

I am having problems with printing from CS4. When I go to print and it doesn't matter which printer I am sending the image to...... I get 2 different screens in this order....."Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer." and then I get.... "Could not complete the Print command because of a program error." Needless to say... I have printers installed (all drivers up-to-date) and have no problems like this in any earlier versions of Photoshop.
Also in the "Print Window" there is no image unless I hit done, and then it comes up as a "negative & backwards image" in the window........and of course, will still not print.
I am on MacPro 2x2.66 GHz Dual-Core Intel with 4-1Tb hard drives, 7gigs of ram, Leopard 10.5.6 and am up to date on all software.
Any Help out there?
Thanks in advance. Mark

Hi,
I realize this is an older post, but I am having the same issue. When you say you talked to tech support, which one? Apple, Adobe, Epson?
I have narrowed my issue down to my Epson 1270 printer. Even after I installed to newest drivers (as of 6-8-10) i still get the error "could not complete the print command because of a program error".
I can print to any other printer on the network (HP Laserjet 2100 tn, HP Officejet 5510). But when I try to choose the Epson Photo Stylus 1270 (that is shared through USB), i get the error: "could not complete the print command because of a program error"
Furthermore, once I get that error, Photoshop will no longer open any files. I then get the message "could not complete your request because of a program error" whenever I try to open any files in PS CS2.
The reason I say I narrowed it down is because I tried disconnecting the Ethernet cable from the network (LAN) and it worked fine (after I restarted).
So I plugged it back in and unplugged the printers from the network one-by-one. The Epson was the culprit. As long as the Epson is on the network, Photoshop locks up.
If the drivers are up to date, and I reset Photoshop's prefs settings, Why am I still getting this error.
Using Mac Mini 1.25GHz PowerPC G4, 1GB ddr sdram OS X 10.4.11).
Photoshop CS2 version 9.0
thanks,
Matt

Similar Messages

CS4 File Printing Problem

After recently experiencing a transient power outage I am having a problem printing a particular file from Photoshop CS4. The system seems to have recovered well from the electrical outage, with one exception. When I try to print a particualr file that I had been working on, I get the foillowing message.
The Vista-64 operating system recognizes the installed printers (two), my other apps have no problem printing to the default printer and opening a few other Photoshop files does not produce the same problem. In other words, the problem seems file specific. The question is how do I remedy the problem with this important file ? Duplicating its many layers in a new file does not solve the problem.
Paulo

Curt Y wrote:
Have you tried the standard Tech response "have you rebooted the computer since you made changes"?
When you open up the PS print window does it list the correct printer?
Yes, I have rebooted and everyting else on the computer is happy with the printer setup. I've also reset PS preferences. It seems to be a file problem.
No PS print window opens- After the error mesage window is dismissed I am back in editing mode for the file.
I think I am going to have to create a new document and drag all the layers from the subject file into the new file and hope that clears up the problem. As I mentioned, selecting all the layers and using the Duplicate Layers command to a new file did not solve the problem.
Paulo
PS - update: I Created a new file, dragged all the layers from the problem file to the new file and the printing problem disappeared. Do not understand it, but when dealing with a probably corrupted file understanding is a stretch.
Message was edited by: Paulo Skylar

Photoshop CS4 extended upgrade problems.....Help!

I am using Photoshop CS3 (registered and activated) on my old computer.
I built a new computer and want to install CS4 extended on it. I purchased a Photoshop CS4 Extended update from Amazon for $342.99. During installation of CS4 on my new computer I entered the serial number. The next page that pops up is Upgrade Check that asks: 1) Select product that you already own: The only choice is Adobe Photoshop CS3 Extended and 2) it asks for the serial number. I am upgrading from Photoshop CS3, not the extended version, so it will not accept my serial number. Photoshop is installed on a trial basis right now.
I tried installing Photoshop CS3 on the new computer but that did not help and CS3 did not recognize the CS2 installation disk that I put in the CD drive to prove that I was allowed to install a CS3 uprade.
The new computer I am trying to install on is an Intel i7 920 processor on a Gigabyte GA-EX58-UD4P motherboard, with 12Gb RAMM, a Sapphire Toxic Radion HD 4870 graphics card, and running Windows XP pro 64 bit. I installed the operating system on the D drive. This computer is not setup to connect to the internet.
I am also trying to install Adobe CS2 Creative Suite (everything except Photoshop), but the CS2 installation does not recognize the Adobe CS1 disk 1 when I put it in the CD drive as requested.
This is all very frustrating considering how happy I have been with my Adobe software all the way back to Photoshp 5. I called the 800-833-6687 number and after playing phone tree for a while was informed that I was calling outside their hours (at noon on Sunday) even though the webpage I got the number from says they are available 7 days a week.
It was bad enough that after spending $195 to upgrade to Photoshop CS3, 3 weeks later Adobe announced Photoshop CS4.
Thanks in advance for any help,
Steve

You do like making things complicated don't you?
From your message I deduce that you purchased an upgrade that is not in the upgrade eligibility path from the version that you had.
It's not logical but then what is these days in Adobe marketing? The only solution seems to be to get back on the telephone.

Photoshop CS4 Extended Upgrade Problem

I tried to install CS4 Extended Upgrade, and when it asks what previous version I have, the only version that is listed is CS3 Extended. I have Photoshop CS. How do I go about upgrading?
I hope I purchased the proper version, as there is no mention of prerequisite versions on the outside of the package OR on the inside.
I asked Adobe support 3 days ago now and have yet to hear from them, so I thought I would ask on here. Thanks.

Nothing anyone here can help you with. Wrong serials/ installer packages having been sent out to people happens a lot, but only sales can manage such issues...
Mylenium

CS4 and Printing Problems

I have just upgraded to Photoshop CS4.
I am running Mac OS 10.4.11 on a G-5 iMac.
I have a high end Canon CLC color printer/copier.
I have spent hours on the phone with Adobe (spoke with guys in 3 different countries) and with Canon.
All drivers are current and my system has all updates.
I can not print to the Canon within CS4. I can from CS2 and every other program and have.
My partner has a (intel) MacBook Pro running OS 10.5x.
He can print from C4 to the Canon.
Has ANYONE experiences any problems printing to a network printer (not a bonjour printer) from CS4 in OS 10.4.11??
My fear is that CS4 really needs OS 10.5x.
I am still running 10.4.11 because I am a Freehand power user.
Thanks for your help.

This is a high end color network printer/copier (Canon CLC 1110).
It is connected via ethernet to a switch thru a router (Airport Base Station) (which is connected to a cable modem).
My computer is connected via ethernet to the switch. (Not via airport)
I can not directly connect to the printer. Other designers need to print to it as well. They have no problems because they have not upgraded to CS4.
My partner can connect via airport. He is on a MacBook Pro running OS 10.5.4 and CS 4.
My issue is... Does OS 10.4.11 really work with CS4 on a G-5? (The documentation says so, but...)
While I can run the app- I can not print from it to the network (LDP) printer.
I can print to a bonjour printer (HP Laserjet 1320n).

Photoshop CS4 Extended install problem

Hi all, have loaded up CS4 Design Premium onto the pc. All software went well except for photoshop - it seems to be CS4 (standard not 'extended') that has installed. The splash screen says Photoshop CS4 (not 'extended'), the file types list mentions no 3D files, etc. This was after doing a full reinstall (after trying the typical first time around) to make sure I didn't miss anything. Can anyone pls let me know if there was something extra we needed to do to access the 'extended' tools? (hoping its something obvious thats just got straight past me). Cheers.

I would give Adobe customer service a call or their sales area. From what it looks like it is a serial number issue and nobody except them can help you out. They will need to give you a serial number to unlock the extended part since it looks like the serial number is just for CS4.

Illustrator cs4 and Epson Stylus R2880 printing problems

I am having printing problems. I am trying to print from my cs4 to my epson stylus photo printer r2880 and am having problem with my picture getting cut off on the left side when I print. The print screen looks perfect but when I go to print, it always cuts off the left edge and the bottom. I tried playing with the x and y's but have no idea what I am doing. Does anyone have this combination of cs4 with the R2880 printer and can help me solve my problem?

Hi Wade,
I have tried playing around with that but I am not sure what I am doing. Here's what it is set at.
On my drop down print screen, i have the size set as US Letter (Sheet Feeder Borderless (retain size).
When I check the 'fit to page' button it actually puts a bigger white boarder around it. The fit to page number says (96.4706%). Shouldn't it say 100%? If I leave it as do not scale I still have a small border around it.
I am not sure about the xy settings. When I have it to 'fit to page' it is:
Top left corner (0,0) Top right corner (0,0)
Bottom left corner (0, .1632) Bottom right corner (0, .1632)
If I have do not scale button clicked:
Top left corner (0,0) Top right corner (0,0)
Bottom left corner (0, -.225) Bottom right corner is (-.3, -.225)
Do these settings look correct? If not, what should my setting say and how can I set it without the setting changing back everytime I open this window.
Thanks for responding,
Celeste

Problem activating Photoshop CS4 extended. Invalid Serial number

I have Photoshop CS4 extended. It has been working fine then I got a new computer and it won't accept the SN to activate it. Any Idea how to overcome this?

Hopefully this helps. Use "contact us" if it doesn't. As forum volunteers we have no authority on activation problems.
Activation & Deactivation Help
Gene

Problem upgrading from Photoshop CS2 to CS4 Extended

I purchased the retail box Photoshop CS4 Extended Upgrade (Windows) from a retail store ($349.99 + tax). I am upgrading from Photoshop CS2 and this is the version that the Adobe website says to purchase for this upgrade path. The problem is that CS4 doesn't see my installed, working, activated, and registered CS2 installation so it brings up the next screen offering to allow me to install it as a trial version OR list my qualifying product and serial number. The way that it offers to let me enter my qualifying product is via a drop down box with a single entry of CS3 Extended. No way of entering my CS2 there and it doesn't like my CS2 serial number entered with a CS3 product being shown there (says it isn't a valid CS3 serial number...of course it isn't). Does anyone know how to get this thing to install? Adobe tech support is gone until Monday and then I'll be at work, unable to try anything they might suggest.
Why does Adobe make upgrades so painful? I remember CS2 was a PITA and took Adobe tech support a week to figure out how to get it to install.

No, this shouldn't be extended to extended (I wouldn't expect to shell out $350 twice for extended). This is Adobe P/N 65015396 which their website says is for PhotoShop CS, CS2, CS3, and CS3 upgrades and retails for $350. The face of the box is identified as Adobe Photoshop CS4 Extended Windows and the side of the box only says that I must have an "eligible older version of Adobe or Macromedia software." It also says to check the website, which says this P/N is what to buy for my upgrade path. A mess? YES!!!

Problems exporting Video from Photshop CS4 extended

Hi Guys
I have a multilayered psd file (RGB 8 bit, 955 px x 600 px) and have created an animation (8 seconds) using the animation panel in timeline mode. File consists of 4 image layers and 3 text layers. When I choose File/export/render video, The quicktime options are grayed out and all I can do is render jpgs from the sequence.
Any ideas? I know that I have done this about a year ago without problems.
Any help would be greatly appreciated.
Photoshop CS4 extended
XP Pro SP3
Dell Laptop
NVIDIA Quadro FX770M
4 gigs Ram
207 gig scratch
phil

Thanks Mathias...I think.
Anyway, I figured out my problem and wanted to share in case anyone else runs into this.
I was working on a new laptop (purchased expressly for CS4). After pulling what little hair out that I have left this morning, I decided to try it on my desktop machine. Lo and Behold, Quicktime options were available.
Idiot that I am, I assumed (yeah I know) that Quicktime would have been pre-installed on the laptop. Welllllll no, I didn't have Quicktime installed at all.
Installed Quicktime and all is well.
Thanks for your help. If you need me, I'll be sitting in the corner wearing a dunce cap.

CS2 to CS4 Extended Problem

After loading the CS4 Extended version, the "Upgrade Check" defaults to CS3 Extended as my previous version. The problem is that I do not have and CS3 product installed on my system. I do, however, have CS2.
Of course, without the correct version for the upgrade checker to read, I am unable to get CS4 to accept and work beyond the 30 day trial period.
I could really use some help on this. How do I get the upgrade checker to recognize CS2?

Bob -
The problem was easily resolved with a call to Adobe. Apparently, the default problem was due to a previous beta install of the CS3 Extended Suite that I had not completely removed from my system. I was assured that the problem was not an SKU issue.
Thanks again for the input.

Capture Noise Print (problem) - Soundbooth CS4

Hello,
I am having a "Capture Noise Print" problem with Soundbooth CS4.
I have 2 audio files:
File A (this is my noise print) I recorded a 4 minute file (.wav) of the ventilation system.
File B (this is the audio file that I want to improve: I want to remove the background noise of the ventilation system.
Q: How can I remove the background sound from File B using the noise print from File A?
I can only achieve this when both sounds are on the same file. Soundbooth CS4 doesn’t let me do this process when there are on separate audio files...(the box for "Capture Noise Print" is grey and cannot be selected)
Thanks for your time.

I have the exact same problem... I do this..
1. Select 5 seconds of silence
2. Click Capture Noise Print
3. Select select a silent area
4. Click Noise..
5. Click "Preview".. whether On/Off buton is on/off, AND with Use Capture Noise Print selected, I hear no reduction. Even at 100%/3dB
If I uncheck the "Use Captured Noise Print" option, then noise is removed, but I get the robotic voice
CS5 latest updates.
Any ideas?
TIA
EDIT:: Interesting.. closing SB, then reopening seems to resolve the issue. Every so often it does the same thing, so I have to close/reopen SB.

Problem installing photoshop cs4 extended

I had an old cs2 version of photoshop which I am upgrading to the student version of cs4 extended. I receieved the disc today, so I have uninstalled cs2 and put the cs4 disc in. Nothing is happening...........there don't seem to be any instructions as to how to install it. Any tips?

penniesnapper wrote:
Any tips?
Setup.exe - as with any other Windows program.
Mylenium

Installer Problems - PS CS4 Extended into CS5 Extended

A couple of weeks after I upgraded to CS4 Extended, CS5 Extended was released, and Adobe was nice enough to 'grandfather' me into an upgrade.
However, when I install, it doesn't work. It asks for 'eligible' upgrade products, and while CS4 is on the list, CS4 Extended is NOT...????
So am I out of luck? Am I doing something wrong here? Why would someone be eligible to upgrade from CS4 to CS5 Extended, but not from CS4 extended to CS5 Extended.
This is one of these frustrations that really gets you...because I know that in my neighborhood there are probably already ten people using CS5 Extended, and the only reason they can is that they're unethical and using a cracked version.
How do I get around this? I'm running in 'trial' now
JT

If it asks just for "Photoshop CS4", then according to Adobe's own linguistics this would cover both versions. in that case inputting the serial would be the only differentiation criteria. If it doesn't work, then call support. You may have been given a wrong serial and only they can handle this. This is a user forum, after all...
Mylenium

Photoshop CS4 Extended Vista

Customer Notes: Photoshop CS4 on 64 bit will only print a thumbnail,but on 32 bit it works fine. Reinstalled drivers, no change. print drivers are running from \windows\system32\spool\drivers\x64\. All other programs 32/64 bit print without issue.
1) How exactly you are trying to print ?
File, Print, select 'scale to fit media', click print.
2) Are you getting any Error Message, If yes than what is it?
No.
3) Which product & version are you using?
Photoshop Extended 11.0.1
The print problem happens on every single file I try to print.File is attached in the case
Case number: 181143264

What is the printer? If the printer was known maybe someone might chime in.
Xerox 7760 has a problem history found on google with PS CS4 Extended on Vista 64 bit that was never resolved.

CS4 Extended printing problems

Similar Messages

Maybe you are looking for