CS4 Extended Serial Number issue

Hi
while registering CS4 Extended I have a problem. As Upgrade Version only CS3 Extended is shown, not my valid CS3.
Any ideas?

Serial number issues can only be handled by calling Adobe.
Bob

Similar Messages

  • Reinstall of Photoshop CS4 extended serial number error

    I got the program reinstalled; it has been installed and registered before, I've used it for years. Now I receive a invalid serial number and am locked out of the program.  I have not been on the Adobe website for a long time but when I went there today my product registration which I believe was there wasn't today.  I attempted to re-register but got invalid serial number.  I installed the product back in 2009? and registered it then with no problem.  I sure would appreciate some help.  The product is a box set (two disks) and clearly has the serial number printed on the back of the case.  It has other information on the bottom of the box PN: number and lot code and more.
    I have had a virus/malware so my Win 7 64 bit Pro is a new install. 
    HELP thank you

    Mel2020 please contact our support team to verify the validity of your serial number.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

  • CS4 suite serial number does not work for Adobe Acrobat Pro

    Hello,
    I am looking for a solution for the serial number issue I am having with Adobe Acrobat Pro. All of other programs within the suite open fine, but when I open Adobe Acrobat Pro it asks for a serial number. When I type in the serial number, I am given a red "X".
    I have called customer support, but they haven't been able to give me any information that will resolve my issue (uninstalled 4 times now). I have Vista and have looked online and on the Adobe website to find a solution. It looks like others are having the same issue from what I can tell while searching. I have run the script too and then reinstalled, but still nothing.

    After some stupid upgrade in my computer (who knows as Microsoft is always doing something), my Acrobat 9 in CS4 stopped working. The error message said to uninstall and reinstall Acrobat. So I went through the control panel and uninstalled it. I then loaded the CD and reinstalled. However the reinstall would NOT accept the orginal serial number. I called Adobe and they gave me a different serial number. Before I let the guy nof the line I tried the  number and it did NOT work! So then he gave me another number which  asked for the previous verison- apparently it was an upgrade number. Luckily I had my old CS3 software and I gave it that number and then it accepted the install. The program now works BUT there is no longer any ADD/REMOVE choice in the CS4 suite in the control panel. There is no way to automatically remove this program anymore! What a mess.
    After reading some of the installation problems others have had and no solutions, I count myself lucky! At least I was able to get the program running.
    Therefore my advise on the serial number problem is to get Adobe on the phonen and get them to give you a number that will work, and don't hang up until you know the program is working!
    If anyone knows how to add the Acrobat to the the add/remove functions in the control panel, please let me know!

  • After reinstalling CS4 my serial number is now 'invalid'

    I reinstalled CS4 on my MBP to sort out some stability issues. When prompted to enter the serial number, I did. This is a valid educational serial number obtained legally and properly. It has been working for several years now and I have reinstalled before without issue. I believe I need Adobe to somehow reset or provide a new serial number, but I cannot find a way to actually get in contact with customer care. Every trail I follow on the customer care website leads me back to the forums.

    Serial number issues have to be handled with Web Chat. There's a link at the end of this article:
    Adobe ID, sign in, and account help

  • 2 issues - Invalid Serial Number issue & Lightroom 5 Trial vs full version folder hierarchy question

    Hello
    not sure if I should split these two questions...
    1 - Invalid Serial Number issue
    I'm helping out a friend with their large photo collection and they bought Lightroom 5 and received the serial number but when we add this to Lightroom it states that it's invalid - I tried leaving it until the following week (I visit them weekly) and it still refusing the number - when I went into their Adobe account and took a look at downloads the option to download the full version is greyed out (or an x - I'm not sat on their computer right now so can't double check) but it wouldn't allow me to do anything so we just had the trial version.
    anyone know what the issue is - shall I get them to contact Adobe to get them to take a look - I also had issues trying to find a customer support email address lol. (I seem to faffing with lots of websites/software/companies this week so getting a little frazzled!)
    2 - Lightroom 5 Trial vs full version folder hierarchy question
    This question is linked to the above i- I am wondering if the folders in Lightroom are different in the trial version vs the fully paid version.
    I had set up some greeting card templates and contact sheet layouts for my friend and tried to transfer them to her computer but whilst, LR 'sees' the folders it just doesn't acknowledge the templates - I tried it several ways but I've not had that issue before so will that sort itself when I get the serial number fixed?
    Thank you for any help or suggestions - hope you all have a good weekend :-)
    Lenny

    Hi Lenny, the two questions may be related but the trial is actually the same as the full version. I would suggest getting the serial number issue sorted out first. There have been known issues where a paid for product still shows up as a trial.There is not a lot the community can do. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
    1. Adobe Photoshop Lightroom
    2. Serial number issues or activating my product
    3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
    It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
    Click here to get help now Contact Customer Care

  • Serial number issue in STO PGR

    HI
    I am facing serial number issue after doing PGR
    i am into STO process . Oce PGI for outbound delivery is created and then MIGO (PGR) will happen at recveing pant
    issue is after MIGO (PGR) the serial number status must be in AVLB ..but it is still in EDEL  ESTO ...
    The AVLB status must come automatically in the equipment master.

    Hi
    I am doing through PO...we don't have inbound delivery process ... so i do MIGO with reference to PO
    We have equipment master IE01/2.. plant is assigned  after MIGO  reeving plant is getting updated in the equipment master but the serial number status is not getting changed to AVLB.... also the serial number profile is with MMSL procedure.

  • Material Serial Number Issue.

    Dear Friends,
    Material Serial Number Issue.
    Its better to explain with the example.
    Material Number : ABCD with serial number as 123456
    There is a reservation for the Material ABCD from work order, now the warehouse person Goods Issues for the reservation ABCD with serial number 06-123456.(he issued wrong serial number)
    Correction action - Reverse Goods Issue for serial number 06-123456, now Goods issue for correct number as 123456. But the systems doesnot allows the serial number, error Material ABCD 123456 is already installed. Thenin  IQ09 the material ABCD with SNO 123456 is INSTL Status.
    Now question.
    1. In 1st place how system allows the Goods issue for particular reservation with different serial number?
    2. Without issuing the serial number 123456, how the status changed to INSTL???
    3. How to solve this problem, need to change the stauts of Material 123456 as ESTO, then i can do goods issue,. how to change the status??
    Regards,
    Saravanan.S

    Hi,
    Ask the workcentre to give that materail with 202 or 262 mvt to you. Now with the new reservation issue the required serial number material to site.
    System does not have the serial number in reservation slip.Manually u are assigning it diuring the MIGO.
    Ramesh

  • Serial Number Issues running CS3 and CS4

    I've been waiting 3 days for Adobe customer support to respond to this with no answer... Now it's the weekend and I'm without CS4.
    I'm running full versions of CS3 and CS4 Design Premium (The educational versions, only InDesign CS3 is installed) and after running through a bunch of other technical hurdles (files crashing), I had to run the CS3 cleanscript to get InDesign CS3 running.  Which it now is. Perfectly.
    After getting InDesign CS3 up and running, all of the CS4 programs are asking for a serial number and the one I have no longer works.
    Anyone know how this might be fixed without having to wait the entire weekend?

    I'm not sure what did the trick, but I tried this, reinstalled everything, and it seems to be working again. Thanks, I don't know if that did the trick, but something did.
    A little frustrated with Adobe customer service though, who told me Friday to call in "Monday to Friday", only to find it was Memorial Day yesterday and they were closed! (I'm in Canada, so I took two hours off of work for nothing)

  • Reinstalling Photoshop CS4 invalid serial number

    I have had this software since 2008.  It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate.  Customer service chat says its an incorrect number and could I provide Proof of Purchase (?)  Are you kidding me?!  They don't show the software was registered -ever- then why was it functioning just fine for the last five years?!  To make matters worse, India chat hung up on me -twice!!  So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?!  They're invalid too!!  Coincidence?!  I think not!  I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?!  Is there a translation error from English to Hindi?!  Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again.  I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key.  I want the key I legally own validated!!  Today!!!

    I too have just been victimized by this same scenario, Windows XP machine replaced by a Windows 7 machine, installed CS4 extended to new machine, no serial # acceptance, deactivated XP CS4, reinstalled CS4 on to Win 7 machine, deleted Adobe PCD cache as seen on blogs and chats, activated Win 7 CS4 and it still tells me invalid serial #'s. No help from Adobe! Adobe!, if you care,
    Advertise a phone number that allows us to speak to a human being that knows what to do! Don't use delay tactics like people in India that can't make decisions or hope people just give up and buy a new software package!
    This is a situation that has me disappointed in Adobe. I always had great performance and stable software until now. And to find out how difficult it is to rectify the problem only because of Adobe's unwillingness to do so is really sad. This is how companies fail, People will spread the word if something is not done to correct and or at least set up a means to help those suffering this debacle.
    I for one, am fed up with the hunt and peck search online for an answer and the lack of getting hold of an English speaking person that has a solution that will correct ADOBE'S mistake here. I, like so many I have read about, have a valid copy/ license of CS4 Extended and have only used it on 1 computer until now for many years. We are licensed to use on two computers at a time at different locations, up to 20 reinstalls! This record of valid users and serial numbers is an easy archive by Adobe and should be self explanatory to anyone that researches it. Activated year one on one computer, used for many years on same computer, being activated on a new computer due to Windows XP no longer being supported! How difficult is that? What makes my serial numbers invalid? No one is accusing me of being a thief or Pirate, Adobe just made my serial numbers invalid for no good reason and I have to spend many frustrating hours chasing it down a dead end road! Adobe! See the problem and come forward with a place users can go for a centralized solution! I am a professional that can not afford this interruption to my schedule. A class action law suit is sure to follow if something is not done soon.
    Bad press is sure to follow. Your loyal customers will look elsewhere for what they need. I can't believe this is the plan.
    If anyone that cares at Adobe is reading this please call me or email me at:<Removed by Moderator> Adobe records have my contact info from my registration of my software both originally and while trying to set up my new computer.
    This software is expensive to buy originally. This software may just get a reputation that it is too expensive to purchase if Adobe is going to randomly shut it down by any claim they choose. Abuse of power? yes!  A company that does this sort of extortion to it's loyal clients won't be around long. If this is a way to force users to upgrade or pay more money to Adobe for a product they invested in years ago, with the expectation of uninterrupted use until the clients chose to upgrade, than shame on the corporate persons behind it. If this is just a bad string of poor judgement, than fix it fast- make a solution for the damage being done to your loyal customers.
    There are many other software solutions out there that do many of the same things for a lot less money than Adobe. Without the professional support of their product in the long run, Adobe may be just be another Greedy corporate monster that WAS!
    Prove me right in my being a satisfied long term customer, believing Adobe supports its products long term, and fix this serial number problem. My new computer and the old computer are both without a working CS4 system now. What are you going to do about this major software BUG?
    Nick

  • CS4 software serial number

    Installed my cs4 software on new mac but serial number is not being recognised. I have de installed from previous mac about 12 hours ago. Do I need to do anything else to allow it to work? Currently only trial version operating.

    See if any of the following help:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    If all else fails, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues. 
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Adobe CS4 rejects serial number

    Dear all,
    I originally bought the CS4 package a few years ago. I have now upgraded to a newer computer (Apple PowerBook running OSX 10.9), and re-installed CS4 on this computer. However, I can not get the newly installed copy to work (except as a demo) because the programs tell me that the serial number I enter is not valid (it is also marked with a red cross after the number immediately after I enter the last digit, so I do not think this a problem with reaching the Adobe website).
    Of course the software is old and all - but I would still like to be able to use it. What could be the issue, and how can it be resolved? Is it still possible to get CS4 activated or is it simply too old?
    Thanks!

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Why cant i use my photoshop cs5.5 extended serial number with cs6?

    It states in the terms and conditions, on-screen instructions, a photoshop cs5.5 license can be used to apply to the cs6 version of photoshop but it shows as invalid.
    Is there a link to photoshop cs5.5 extended if this is incorrect?
    Regards.
    Scott Evin Williams
    P. S. My computer is an individually self-made industry standard computer with over 3 terabytes        HDD  space and 16Gb RAM with 2 x 4600 Quadro Nvidia graphics cards for specific design work and is running windows 7 Professional and a windows 8 evaluation copy, so I do have a system running well over the stated specifications, the installation was quick but I am stuck with the serial number invalid issue.
    Thank you.
    Message was edited by: 2d cypher

    In that case I would
    1) get in touch with your academy and see if they have updated their course-line to allow for the download of CS6 Extended at the time that your semester begins and
    2) get in touch with Adobe's Education Store Customer Service to see if you met the requirements of obtaining the CS5.5 license after a certain date in the past but prior to the release of CS6.  You see it's a certain window that you must fall into. If you obtained the license too far in the past then it won't be valid for CS6 but your school should make accomodations for you if they expect you to complete the course work.

  • PS cs4 invalid serial number previously used on another computer

    Hi i installed PS CS4 on a new computer and it wont take the serial numb. says its invalid.

    Fellow users can help you understand the problem (likely that you've used up your 2 available activations), but you'll need to call Adobe Customer Support to resolve the issue.
    -Noel

  • PhotoShop CS5 Extended serial number - NOT accepted - is there a quick fix? Many thanks and hugs for the winning answer :-)

    guys, i need you help - CLEARLY - so I bought PhotoShop CS5 Extended two years ago - but never real used it - today I requested the serial number - which was sent asap - BUT the system doesn't accept it, says it invalid - question - am I doing doing something wrong or is there a quick fix? Many thanks and hugs for the winning answer :-) Somayeh!

    Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
    Click on the link below, and after that click on "Still need Help? Contact us."
    Then on the next page, click Chat
    There is also a phone option.
    http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

  • Deploying Adobe Photoshop CS4 Extended over Network - issue

    Hi all,
    I'm hoping anyone can help me with this issue that has plagued me for a few weeks! First of all, here's the details I have:
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    * Creative Suite Deployment Toolkit - again, downloaded from Adobe website
    * Installing to Windows XP with SP3
    I ran Creative Suite Deployment Toolkit and set it up including our Volume Licensing key and it output some files including the XML files. I double clicked the AdobeUberInstaller.exe file and it got installed without any issue.
    However, when I ran it as silent install via our SMS, it always get stuck at Adobe AIR install with the install log from
    C:\Program Files\Common Files\Adobe\Installers\Adobe Photoshop CS4 11.0 09-02-2009.log
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    [     320] Wed Sep 02 14:12:09 2009  INFO
    Checking bootstrapper progress
    [     320] Wed Sep 02 14:12:11 2009  INFO
    Checking bootstrapper progress
    [     320] Wed Sep 02 14:12:13 2009  INFO
    Checking bootstrapper progress
    [     320] Wed Sep 02 14:12:15 2009  INFO
    Checking bootstrapper progress
    [     320] Wed Sep 02 14:12:17 2009  INFO
    Checking bootstrapper progress
    [     320] Wed Sep 02 14:12:19 2009  INFO
    Checking bootstrapper progress
    and so on, with no end in sight.
    I have left it more than hour. I also have left it all day, the log file is always full of it. I even "told" Creative Suite Deployment Toolkit not to install Adobe AIR and it still tries to install it anyway. I checked the AdobeUberInstaller.xml file and it has <Action>donotinstall</Action> marked for Adobe AIR. So I'm not even sure why it's trying to install it.
    This happens on a PC that has Adobe AIR installed. I tried on another PC where it doesn't have Adobe AIR installed and I still get the same thing.
    I'm running out of ideas how to get this to work and this is why I'm here to seek further help from you... help?
    Has anyone seen this issue before and if so, what was the fix to get it to work?
    Many thanks,
    Tony Sutton

    Hi all,
    I received this e-mail from Adobe, so I thought I'd share this with you all for future ref.
    Air needs to contact Adobe to get a certificate.   I would recommend not installing this as part of the suite and push out seperately.  At any rate, if you AIR remotely, you will need to set the proxy to allow for the certification process.  The other option might to create a snapshot of Air with the certificate already in place. 
    Here is KB article on it   http://kb2.adobe.com/cps/408/kb408168.html
    Thanks all.

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