CS4 Fireworks on win7 "internal error" solved

Just to let everyone know, that deleting the Fireworks CS4 "roaming app" data solved the "internal error problems" for us...
Its in the user data folder.

It didn't work for me. I'm still with the same error.
I'm using Windows 7 ultimate and a Master collection CS4... All programs are working well, only fireworks insist with this.
Can anyone help me?
Thx

Similar Messages

CS4 Fireworks says an internal error has occurred

When starting CS4 Fireworks, it locks up saying "an internal error has occurred". Have to use Task Manager to close it. Fireworks will not re-ininstall from disk, it just sits there on "Installing" screen. Please assist.

Adobe offers NO help on this issue that happens with CS4, CS5 and CS6.
I found this work around:
Go to C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Fireworks CS4\ (or whatever version you are using)
RENAME above folder to something like \Fireworks CS4_old\
Start Fireworks.
Problem resolved!

Acrobat Reader 9.5.1 'Internal Error' [solved]

Hello, everybody.
To come quickly to the point, here is the problem / issue (hopefully, in the most concise and useful formulation).
OS: openSUSE Linux 12.1 with kernel v. 3.1.10-1.9 and (just for the report - even if I don't think it matters) Qt libraries v. 4.7.4-19.6.1. I say I don't think it matters, because I've already experienced this very same issue with openSUSE 11.0 (kernel 2.6.25.5 and Qt 4.4.0, with Acrobat Reader 8.1.3).
Acrobat Reader v. 9.5.1 (the release included with the distro).
The issue: when I try to overwrite an existing PDF document (i.e.: save 'foo.pdf' OVER a pre-existing copy of 'foo.pdf') I systematically get caught into the sequence 'the document already exists. Do you want to overwrite it?' -> yes -> 'An internal error has occurred' -> the document can't be overwritten.
Attempts to fix: I've already tried - suspecting I had possibly missed something during the installation process - to change the permissions of the '.adobe' preferences folder under my /home directory by issuing the usual 'chown -R xxx:yyy .adobe' command: with no result.
Any idea about the possible causes and workarounds?
BTW, while I was trying to recover the exact information about the program's version in the 'Help -> about Adobe Reader' menu, I've stumbled into another issue (which looks very much like a bug): that is, the program freezes if I try to read the 'Credits' information by pushing the suitable button in the red 'Adobe Reader 9' banner. Possible causes and remedies (aside from upgrading to the most recent version)?
Thank you very much in advance
Mario Grilli
Message was edited by: jaygrey
Reason: solved

I add this one to my previous message, which solves the issue (and closes the thread).
The issue has been solved (on another system, though: that is, Fedora 17) by installing the original Acrobat Reader 9.5.1 from Adobe. With "original" I mean: not the .rpm archive enclosed in the OS DVD, but the one which can be downloaded directly from Adobe.
The method: one has to open a terminal and simply do the following:
# rpm -Uvh http://linuxdownload.adobe.com/adobe-release/adobe-release-i386-1.0-1.noarch.rpm
[as root] # yum install AdobeReader_enu
The version of Acrobat Reader which is installed by this method is complete with all the GTK suitable libraries: and actually works with no hassle, allowing to overwrite previous versions of the same file.
Now, however, I have to find some equivalent procedure under openSUSE: because it's a fact that even the AdbeRdr9.5.1-1_i486linux_enu.rpm file one usually downloads from here installs a copy of Acrobat Reader which shows the aforementioned issue, despite all the necessary graphical libraries being already installed in the system. Now, since this one is probably the .rpm archive a user finds in the main .rpm-based Linux distros, I add that it might be interesting if some Adobe engineer would try to dig a little deeper into this issue...

Fireworks 'internal error'

I downloaded the Fireworks trial to test out different
picture editing softwares however i haven't managed to get far with
Fireworks. Every time i try start it up, i get this exact message
in a small pop-up box when its initializing plugins: "Could not
launch Fireworks. An Internal error occurred."
then it all closes....
i also get an error with flash when starting up but dream
weaver works fine... :|
anyone got a clue on whats going on?
i forgot to mention, i have WIN XP service pack 2 (32 bit
platform.....) enough disk space (external hard drive).
Edit: please i'de like an explanation to this.

I had the same issue with Fireworks V8 and the trial V9. I
managed to pinpoint it to the install of the recent version of
Quicktime. The program prevents Fireworks from starting and
uninstalling the program. The 'add remove program' says the program
is removed but it is not, check the folder, while uninstalling
Quicktime displays an error. Once I manually removed Quicktime both
versions of Fireworks worked fine.
Config:Windows Pro-AMD dual core-Matrox

Fireworks CS6 Internal Error, other components APPCRASH

Hello,
I have tried installing this CS6 Web Premium for the past month on my corporate machine. My local IT has re-imaged and even replaced my hard drive a number of times with fresh CS6 installs right after. 32 & 64 bit. Currently I am on a new hard drive with fresh Windows 7 64 bit OS.
Here is what happened on the latest install attempt.
Dreamweaver opened initially and then went straight into "Not Responding" status for about 10 minutes. I finally ended task, tried to open again with no luck. Restart, power off and on, nothing has gotten DW to open again. It will not even give me an error message. I see the curser wheel spin for a few seconds when I attempt to open it initially, then it just goes back to normal as if nothing happened, and never opens nor errors.
Fireworks gives me an error: "Could not launch Fireworks. An internal error has occured." That's it, I can select "OK" and go on my way but never able to open the software.
Bridge and Extension Manage both open without error.
Every other component, such as Photoshop, Illustrator, etc gives me a different type of error: "Adobe Illustrator CS6 has stopped working, Windows can check online for a solution to the problem." Though of course attempting to do so yields no results. Nothing even happens when I choose that option. So I can simply "Close the program" and move along never being able to open the software. There are problem details available which are posted below:
Illustrator
Photoshop
Flash
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 16.0.0.682
Application Timestamp: 4f6e45b7
Fault Module Name: amtlib.dll
Fault Module Version: 6.0.0.75
Fault Module Timestamp: 4f140d21
Exception Code: c0000005
Exception Offset: 000000000003d47a
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Photoshop.exe
Application Version:          13.0.0.0
Application Timestamp:          4f61c045
Fault Module Name:          amtlib.dll
Fault Module Version:          6.0.0.75
Fault Module Timestamp:          4f140d21
Exception Code:          c0000005
Exception Offset:          000000000003d47a
OS Version:          6.1.7601.2.1.0.256.4
Locale ID:          1033
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Flash.exe
Application Version:          12.0.0.481
Application Timestamp:          4f76375f
Fault Module Name:          amtlib.dll
Fault Module Version:          6.0.0.93
Fault Module Timestamp:          4f41ddba
Exception Code:          c0000005
Exception Offset:          00034d06
OS Version:          6.1.7601.2.1.0.256.4
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
Any help would be greatly appreciated as I really need to be able to get to work.

StreetMotive did you receive any error messages during the installation process? You can find details on how to locate and interpret your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

CS4 FW Internal Error

Has anyone a solution to the Fireworks not launching/Internal
Error issue? I've read a good bit of threads and no single solution
has worked.

I'm having similar issues as well. In my case, I can't do a
thing but kill the session using Task manager and try to start
over. Doesn't seem to be a file corruption issue, more like a file
size issue...these freeze ups are more frequent and more serious on
my laptop (Vista 32bit with 3GB RAM) than with the exact same files
on my workstation (Vista 64 with 6GB RAM).
I suspect that reinstalling isn't the answer, given that this
is happening for me on 2 diff machines.
Looks like Adobe is staying true to its tradition of shipping
lemons as a first release...

An internal error has occurred x 2

Have a copy of Fireworks CS4 and the An internal error has occurred now appears twice when I try to run - I guess something has become corrupted. I have updated Fireworks to include the latest fixes and have read this post http://www.nakis-s.info/fireworks-error.html about deleteing
Fireworks CS4 Panel Prefs.xml
Fireworks CS4 Preferences.txt
I deleted both files which stops the error occuring but when I now open Fireworks and select a blank page I get Fireworks Not responding and I have to close through Task manager
Any help much appreciated

Have you recently updated your operating system? If yes, it might be worth uninstalling FW and reinstalling it.

Internal error on splash screen

hey guys, Ive been having an error in the last couple days on my Fireworks CS5. I got the creative/web suite, and everything else is working great, except for my bread and butter fireworks. On the intro splash screen, it gets to the plug-ins part (usually) and then crashes. Could not launch fireworks. An internal error occured. Anyone else having this problem? I tried re-installing, editing my preferences sheet, a couple little things Ive heard around but nothing is working. I feel like a crippled gazelle on the savannah without my fireworks, does anyone know or been thru something similar? I recently installed some Codecs, specifically Ace mega codecs pack, but thats about it....if I sound frantic, its only because I am. anybody???

heres the crash report, or, one of them
Problem signature
Problem Event Name:    APPCRASH
Application Name:    Fireworks.exe
Application Version:    11.0.0.484
Application Timestamp:    4bb074c9
Fault Module Name:    ntdll.dll
Fault Module Version:    6.0.6002.18327
Fault Module Timestamp:    4cb7341c
Exception Code:    c0000005
Exception Offset:    00030226
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

"An internal error occurred" Adobe Fireworks CS4 login problem

When loading up Adobe Fireworks CS4, I keep getting "An internal error occurred" message. I have looked before online for solutions and tried isolating potentially corrupt fonts that could be preventing the programme not loading as well as deleting the Prefs.xml file. However, these solutions don't seem to work.
Help would be greatly appreciated. Thanks.

Please let me know the following:
1. The exact version of Adobe Reader on your system. You can get the same by clicking on Help > About Adobe Reader.
    If its not Reader 10.1.3, please update to the latest version and see if it solves the problem.
2. Which antivirus software are you using. Can you try disabling the same and see if it solves the problem.
3. Are you using any 3rd party plug-ins? If you are not sure, then please delete all files and folder present at:
    C:\Program Files\Adobe\Reader 10.0\Reader\plug_ins
    Now try and repair the installation from the Control Panel > Programs and Features.

Fireworks CS4 Internal error when starting

Hello,
Have upgraded to CS4 Web Premium yesterday. Everything seems
to working fine except for Fireworks.
When trying to load it says 'Fireworks can not be started,
internal error occurred' . This always happens on the splash screen
at the point 'Initializing Tools'
I have tried re-installing, I have tried removed Application
Data and renaming the Control Panels folder (read this somewhere as
something to try) but nothing resolves the problem.
At the moment I have to revert to using Fireworks CS3 which
continues to work without any problems.
Help!
Cheers
Neil

quote:
Originally posted by:
Very Invisible
quote:
Originally posted by:
jaymannz
I had this same issue. When I loaded Fireworks CS4, it would
get past the splash screen but then come up with an error "An
internal error occurred. An internal error occurred" (yes the
message appeared twice in the same message box).
I resolved this issue by deleting my Fireworks CS4
"configuration" folder.
For Vista users you can find this folder under
C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users
but I don't know the exact path for you but will assume that it is
something like C:\Documents and
Settings\<username>\Application Data\Adobe\.
I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD"
(just so I could access it again if need be). When I relaunched
Firefox CS4, the "configuration" folder was recreated and my
problem disappeared (along with any preferences and workspaces that
I had created - but hey that is better than NOT being able to
access the application fullstop).
I hope this can help you all.
I did that. I even deleted the whole Adobe folder and still
having no luck.
I can only try and reinstall Windows Vista :(
When you say that you deleted the whole Adobe folder do you
mean the one I described
(C:\Users\<username>\AppData\Roaming\Adobe\)? The only reason
I ask is that you say in your earlier post that you were playing
around with "Program Files/Adobe/Fireworks CS4".
J

Fireworks CS4 internal error when export to PDF

Trying to export a PDF from a layout gets an internal error
message with Fireworks CS4. The layout involves a master page plus
5 pages with a few PSD images imported. To test to see if it was
something to do with the specific file, I tried another simple
single page png which initially exported but then started to fail
as well. Regular export to CSS, etc. seems to be fine. My OS is
Vista Business.
I've tried googling for a solution but have only found topics
around certain fonts causing start up failures.
Any ideas?
Thanks.

quote:
Originally posted by:
tjodoin
After some debugging, I discovered that if all text is
removed, the project exports to PDF without issue so this looks
like a font issue similar to the other threads covering program
launch problems. I haven't installed any fonts outside of what come
with the system or Web Premium CS4.
Is there a list available that identifies fonts required by
Vista?
Here you are:
The
big font list in Windows

Buenas!! Fireworks CS4 problem, internal error

Buenas, si puede ser en spañol mejor?
Terngo un proble con el Fireworks CS4 "Se ha producido un error interno"
alguien tiene alguna manera de solucionar este dilema. Ya lo desintale, y lo volvi a instalar, le instale el up to date 10_0_3 de adobe, nada, y me memoria ram tengo de sobra 4gb en un AMD Phenom
I have a problem with Fireworks CS4 " Internal Error"
Someone has any idea or soluctio for tuhis mistake. I just unistall and re-installed and i apply the update 10_0_3.
Thakns
agus

Hello. I will try to help using Babel Fish online translator.
Hola. Intentaré ayudar a usar el traductor en línea de Babelfish.
http://babelfish.yahoo.com/
The update fixed many issues. Some people still have this problem when they have corrupted fonts.
La actualización fijó muchas ediciones. Alguna gente todavía tiene este problema cuando ella ha corrompido fuentes.
Try the solution in this knowledge base article:
Intente la solución en este artículo de la base de conocimiento:
http://kb2.adobe.com/cps/408/kb408516.html

Stop the Internal Error Message in Fireworks CS4 or CS3

About 8 hours ago I ran into what is apparently a fairly
common problem for many people using Fireworks - the error message
that wouldn't allow me to save anything. Luckily, I paid attention
in class long enough to at least know to save my work often, so I
didn't lose much - just a basic wireframe that I threw together in
15 minutes or so. Thankfully, I tried saving when I did or this
would probably be a very tearful night for me. Instead, it's just a
long night. I can deal with that.
But, before I pat my iMac on the top of it's screen and say
"goodnight" I wanted to share with you the secret to "fixing" the
error message. Hopefully this will help those poor souls in the
future who need a little guidance from someone who's been there,
done that, and is too tired to design the t-shirt. This method will
also work on Windows machines.
I'm not saying this is guaranteed to work for you, but I'm
telling you it's worth a shot. It only requires a little of your
time to do and will hopefully be the fix you need. If it's not,
please accept my sincerest understanding of your frustration and
try another method. This fix suggests that you have added, removed,
or relocated fonts on your computer since the last time Fireworks
worked properly, however, even if you haven't done any of those
things I'd still recommend giving this a try. Here's what you do:
1. Open your favorite font manager software. I prefer the
pre-installed Font Book on the Mac, but you can use any font
manager that you want. Some good commercial font management
programs for Mac include, MasterJuggler, Suitcase Fusion, FontAgent
Pro, and Font Explorer X. For Windows you might want to try, Font
Fitting Room, X-Fonter, Suitcase for Windows, OT1 Font Manager by J
M Berthier, MainType, FontExplorer for Windows, Printer’s
Apprentice, FontAgent Pro for Windows, Typograf, or FontExpert.
Those are in no particular order, just in case you were wondering.
2. select all of your installed fonts - including your system
fonts. Run your "validate font" command for the font management
program you're using. Sit back and let it work. I had more than
6,000 fonts on my Mac, so it took a few minutes to run through all
of them.
3. Your font management program should let you know which, if
any, of your fonts are corrupt, duplicates, or otherwise
dead-weight. Chances are there will be a few if you're getting the
internal error message at start-up or save with Fireworks. You need
to delete or at least remove these fonts from the fonts folder. I
had, and I'm ashamed of this, 256 duplicates and 135 dead fonts on
my poor computer. But, in my own defense, I did just reinstall many
of the fonts a few days ago and was planning to gradually work
through them to pull out the dead/unwanted ones. I should have done
that before putting them to disc last time, but no... I wasn't
thinking.
4. once you have the fonts removed/deleted that produced
errors or warnings during the scan with your font management
program you might want to run the scan one more time just to be
sure you got everything out. If everything looks good, you can now
quit/exit the font manager.
5. here's where things will seriously divide for Windows
users and Mac users. Therefore, I'm not going to fully explain
where you need to go or how to get there for this step, but I will
provide the basics. On your computer, you need to find the folders
for fireworks that contain your preferences for the program (hint,
look in the user's appdata folders, which is hidden, for Windows or
the user's Library for Mac). Inside the preferences folder you'll
find a file that houses a list of fonts, probably called fontlist
or something very similar. Delete it. You might also wish to delete
the cache for the program preferences. Those need to be regenerated
in order for this to work.
6. Find your computer's font cache while you're looking
through the massive amounts of folders and delete the file there
too for a little added security that this will work.
7. restart your computer.
8. open Fireworks and create a new file. Save that file to
your computer in whatever format you want.
If the program opened, the file saved, and you didn't receive
that same old error message, congratulations, it worked! You may
have to re-establish your preference settings, but you shouldn't
have any other problems.
That is the best I can do this evening... or morning I
suppose it would be. Best of luck to you!
-Skip

djbroklee wrote:
> i'm on the struggle still, i've done the uninstall
reinstall thing,bought a
> font manager even though i don't go big on fonts,cleared
cahces,did
> regedits,you name it.
> the fight continues.
> as far as support from adobe they pretty much don't care
they got my thousands
> already this quarter.
> i'm thinking about a system restore now, pretty much
lost out on those last
> two days of pay and now that today is about over i have
nothing to lose if i
> can't get it fixed.
> anyone have any ideas out there?
> it's too bad i committed to adobe before accepting these
adobe type jobs.
> worst case i'll do the work on mirage until i can
finally get the quick
> background drop of fireworks again.
> i didn't pay thousands but it has never even hiccupped
no matter scripts or
> tasks i crammed into it.
> this fireworks issue sort of thing is what put me off
adobe in 2000, no
> support for issues,and wonky worksmanship.
>
> anyone have the answer thow it over to me,i could surely
use the catch up on
> getting paid thing right about now.
An update is being made to address some major problems, if
you hold
tight you might find a solution soon.
Dooza
Posting Guidelines
http://www.adobe.com/support/forums/guidelines.html
How To Ask Smart Questions
http://www.catb.org/esr/faqs/smart-questions.html
How To Report A Bug To Adobe
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

CS4 - "Could not render the database. An Internal error occured"

I just purchased FW CS4 (full) to replace my ancient
Fireworks 4 (yes, *4*). Unfortunately, CS4 tries to update text in
my old FW files and promptly displays a message "Could not render
the database. An internal error occured." It would really suck if I
bought this but cannot edit my old FW files! Anyone else having
this trouble and know of a solution?
I am using Windows Vista Home Premium on a Dell XPS 420 with
a quad core processor.

Can you try the following solution posted at another Thread
which relates to Vista functioning?
"Navigate to the program file for the extension manager and
select properties. On the compatibility tab select the option to
run as administrator, click on the all users options and select run
as administrator for all users if desired and then apply. Of course
the option is only available if you have the UAC turned on.
Now, re-install the extensions and you should have no
problems. You'll just have to deal with the UAC everytime you use
the extension manager."
Does it solve the extensions installation issue?
quote:
Originally posted by:
Bopjo
quote:
Try resetting your Preferences file.
Nope, same problem. I have encountered a new problem as well.
When trying to install extentions from the FW exchange I get error
messages in the extention manager like:
"Can't create folder...[/path/]"

Fireworks CS3 - Internal error when save as JPEG and batch mode

Dears,
I am being in trouble for all along these 7 days due to this
error. I hope that someone may help me.
After upgrading to CS3 from Fireworks 8, I am having this
"internal error message" both when the preview for a JPEG export
format is chosen (it works OK when the export format is either GIF
or PNG) and when I work with batch operation.
Everything is OK if I run Fireworks either as "root" user or
as "adminplus" user ("adminplus" is the username of an extra user
with administration privileges I created for testing).
My operating system is MacOsX 10.5.4 and my computer is a
MacBook2,1 (MacBook with Intel Core 2 Duo 2 GHz with 2GB RAM and a
brand new 186,31 GB Hitachi Journaled HFS+ HD with 100GB free).
I tried in many way to get the valuable differences in the
Library files and privileges (looking to many forums, it seems this
may be the cause, also confirmed by the fact that other users works
fine) but I didn't get any special differences.
I tried to trash the preferences but still the error is
present.
I tried with the master temporary file in MacOsX with
terminal command "stat -x $TMPDIR" checked against command "id".
User and privileges were OK but still the "internal error" was
there.
I tried with a simple reinstall for Fireworks CS3 and with a
full reinstall of the full CS3 web standard suite and, moreover,
uninstalling and reinstalling everything.
I also tried with Fireworks 8 which was not removed by the
upgrade and it has the same problems.
May I receive a competent suggestion about how to diagnosis
and solve the problem?
Many thanks,
Carmine

OK. I solved it!
Whoever will have the same problem may ask how I solved. It
is not complicated but it is a long story. I succeed without any
reinstall of operating system as suggested by the ADOBE support, in
case any of the suggestions found everywhere, will give no result.
I will be happy to explain what to do to whoever will need
it.
My very best wishes,
Carmine

CS4 Fireworks on win7 "internal error" solved

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