CS4 freezing on setup

I have the Trial copy of CS4 (I have CS3 on my system), running with Windows XP Pro on a PC. When I run the Setup program, it gets about 3/4 of the way through the "Installer: Initializing...checking system profile" process; then I get the large screen that says "Loading Setup," and then it disappears and I'm back to the small "Installer: Initializing...checking system profile" screen. It freezes at 90% (altho when I go to the Task Manager, it indicates that setup is still running). I've waited for as long as 10 minutes, but it never moves past 90%. I've disabled my firewall, anti-virus, and any other program I can think of that might be interfering. Any thoughts??

I think I've seen the same issue -- on Vista Home Premium SP1. If you've seen the error with installation/uninstalls of "Error 1310: Error writing to file: C:\Config.msi\<#####>.rbf or C:\Windows\Installer I think that is causing the Adobe installation software to fail as it is preparing to install.
<br />
<br />Trying to get a decent answer from Dell and/or Microsoft. Hav NOT seen this issue on Vista Ultimate SP1.
<br />
<br />Help!

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CS4 freezes when editing audio.

Hello All,
I have a client that has a workstation that freezes when she edits audio in CS4. I have seen it happen and what it does is it keeps playing the audio but Adobe CS4 freezes until the audio is done playing or when she kills CS4. I have reinstalled Adobe CS4, talked to Adobe technical support, reloaded her workstation with Vista 64 bit, put in another hard drive for the page file, and ran through every troubleshooting document I could find on the forums and Adobes website. Her workstation is a Core2Quad 2.4GHz and 4GB of ram with Vista 64 bit.
This is an on-going issue that needs to be solved ASAP and any help would be appreciated from other users. I do not want to resort to calling Adobe technical support as I was not satisfied with their knowledge of their product.
Thank you,
Brian
Edit: Harm Millaard chime in if you have any suggestions. You seem to be very helpful on these forums. Also, you have a very impressive computer setup and props to you for putting it together.

While I feel that the Assets, or the Project, are probably the culprits here, you might want to look over this ARTICLE on "tuning up" one's NLE computer. Might be something useful in it - if not now, then for later.
Good luck,
Hunt

Premiere CS4 freezing with ATI 4850

My system:
Intel Core i7-920 Bloomfield 2.66GHz
EVGA 141-BL-E757-TR LGA 1366 Intel X58 ATX X58 SLI
Corsair 750W PSU
6GB DDR3
and I've upgraded from a Geforce 7800GT to an ATI XFX Radeon HD 4850.
Adobe Premiere CS4 freezes after a minute or so of playback with my ATI HD 4850. The screen literally freezes and I have no choice but to force a reboot. On my Geforce 7800GT, the playback is laggy/unresponsive but it never froze.
I've sent it in to XFX for repair previously because it wouldn't play back any HD video files. But now everything plays fine except playback in Adobe Premiere. XFX even sent me a benchmark test for Devil May Cry and because my computer passed, they refuse to RMA the card again.
I've tried EVERYTHING!
- Several different versions of the drivers: 10.4,10.3,9.11, all with no luck.
- Enable ATI Overdrive: when I auto-tuned it, it immediately crashed my computer and would do so consistently upon start-up so I had to disable it.
Any advice/comments/feedback would be greatly appreciated.
This is my second ever ATI card and I must say I've been very disappointed. I have never been able to have one work 100% for even a full 24 hours!!!

I had issues with my Radeon 4670, similar but not quite the same as yours. In my case, rolling back drivers to 9.11 was the solution, but it sounds like you've already attempted that. If that hasn't solved the problem, and you're only seeing the issue after a minute or so of running PPro (my issue revealed itself immediately), I would look at a cooling/overheating problem. The newer GPUs (even though the 4000 series isn't that new) run hot even when they're not doing anything, and once you put them under any sort of load, the temperatures skyrocket. And since yours crashes during the auto-tuning, this lends more creedence to this theory; I was able to clock mine all the way up, but it's got a big honkin' aftermarket cooler on it.
I'm assuming you didn't send your whole PC in when you RMA'ed the card, so, 1) you don't know what kind of setup they tested the card in and 2) you don't know if they tested the card at all. For all practical purposes, this card should work "fine" with CS4, so the likelihood increases that there is some sort of physical defect with the card or cooling. Other folks here have a better grasp of the hardware and how to get the most from it (I'm more of a plug-it-in-and-hope-it-works kind of guy), so they might be able to tell you some ways to test the card and check its operating temperatures.

Bridge CS4 freezes when I open a folder with avi files

Whenever I navigate to a folder with avi files, Bridge CS4 freezes. I have tried resetting my preferences, changing the file associations, but it still hangs. Both Windows and Bridge are set up to associate avi files with VLC Media Player. The files open and play just fine in VLC. I am running CS4 on a Win XP Pro machine. It used to not be a problem and I could play avi files in Bridge. I'm not sure when the problem started since I don't shoot a lot of video. Any ideas?

Thx for that im gonna try it....but is there a way to do it without using toolbar or cmd-c...? i mean using only the mouse?why does it have to highlight the file even though i click a bit next to it....?using icon view i can right click next to the folder and i wont have a problem but with list view that i prefer using it will highlight the whole row.....and i dont find free space to right click cause i got many files

Indesign CS4 freezes when I export to InCopy CS4 or when I update an InCopy File

Indesign CS4 freezes when I export to InCopy or when I update an InCopy CS4 File. I have done some of the troubleshooting steps already and have already re-installed and re-updated through Adobe Updater. But the problem still exists. Anyone have any patches or fixes? Or have had the same issue and fixed it?
I'm working on a Power Mac G5 with OSX version 10.4.11

I am having the same issue with Flash CS4. Did you find a solution?

DW CS4 Freezes when using eyedropper tool

Whenever using eyedropper tool to sample colors from any
source - Kuhler, another color section of the site, etc - DW CS4
freezes and I must reboot. Any ideas? I have already updated to
latest upgrade from Adobe - Have only had the program for less than
a week.

I have DW CS4 on Windows XP Pro SP2 and experienced the same
thing. I can Pass the wand over the background and key in the
number, but it freezes if I click on the background using the
eyedropper wand. Strange.

My Premiere CS4 freezes when try to edit preferences/general settings/start new project

First, sorry for my english, i'm argentinian. I got this wired error every time i try to start a new project, click on "new project" tab, and it freezes with not even show me the list of formats, then i have to force to close program. The same when i change something on preferences, and hit ACEPT, frezees. The same when try to enter to GENERAL settings of a project. Tryed everithing, reset perferences file, re-install, once i unninstall it, try the clean utility and it tell's me that is no entry in the registry with an adobe program.
MASTER COLLECTION CS4
MACHINE:
Quad core intel, Q9550
4 GB RAM
ASUS P5Q
WD BARRACUDA 1 TB + WD 160 GB FOR OS
ASUS 9600 GSO 384 MB WITH LATEST DRIVERS
HEEEEELPP!

hi, no, i don't have any capture card. And plugins, just magic bullet looks 3. I tryed to delete all plugins too before with no response. I'll try the saving location thing, then tell you how it goes. In the other hand, i always do everything like this, and suddenly this happens. Holly PC's.
Cheers
FUERA DE CAMPO
Producción audiovisual
Date: Wed, 3 Jun 2009 22:37:31 -0600
From: [email protected]
To: [email protected]
Subject: My Premiere CS4 freezes when try to edit preferences/general settings/start new project
Do you have any capture cards in the computer? For example, Blackmagic, Aja, Matrox, CineForm, etc.
If so, it's software might be causing the problem. Go to "Programs And Features" in the Vista Control Panel to remove the software for the capture card. Restart the computer and then try again.
Did you install any plug-ins for Premiere?
If so, remove them and see if the problem goes away.
Also, where are you saving your projects? Try saving one to your Desktop and see if you still have the problem. If you don't, then it could be a problem with your save location.
>

Photoshop CS4 freezes ... never loads.

Photoshop CS4 on Macintosh never loads... Freezes on "Measuring Memory" message. Cannot force quit.

A lot more information about your hardware and software is needed.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
a screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

CS4 Freezes when other video (flash/wmv) is played

I was doing a CS4 tutorial on Lynda.com and couldn't figure out why Premiere kept freezing on every command I did. Then I realized it worked perfectly as long as I wasn't playing the flash video for the tutorial. So I switched from the flash video to their wmv option. Same thing happened.
Why is Premiere freezing when I play a video outside the program? Is it really that sensitive? Sheesh
My setup:
Dell Studio XPS 435T
Intel Core i7 CPU 2.67GHz
Running at 64-bit OS
12GB RAM
NVIDIA GeForce GTS 240
Dual Monitors
Thanks. Any insight would be great.

Read all of these... then install the Roxio update
Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/

Photoshop CS4 freezes when adding text to box.

Typing text into a rectangle box freezes Photoshop with the unclose-able error box "Could not complete your request because of a program error"
Force quit and clean-start with command-option-shift Start Photoshop and still same error. I can type text into the box for about 10-20 characters and then error box again.
Using PS CS4 v11.0 with OS 10.5.6 with G5 Dual 2 Ghz PowerPC accessing files on external firewire drive.
Any suggestions?

Right you are.
Corrupted font cache(s).
Cleaned out and dumped all caches with Cocktail and restarted clean. A-OK now.
Thank you.

Photoshop CS4 Freezes when opening PDFs

When I drag two, 2-page PDFs onto Photoshop CS4 to open them, PS opens one page of one PDF and then freezes. I can replicate this every time I try.
Once PS freezes it takes a little patience to get it to force quit.
Any advice?

Not to dig up the past, but I've been having this problem since a couple of months ago, and I have an idea about what might be causing the bug. It IS a bug.
My workflow involves taking hundreds of PSD and PDF files for product packaging and converting them to 3D and 2D product shots. We have to supply retailers with high-res JPGs of our distributed products. Most of the original files have crop marks, color bars, etc.
In the past, all I had to do was drag my files, whatever they were, to the dock. I would typically work in batches, pulling up 10 or so files at once, cropping them, and then running an action, depending on the general format. Pretty much every layout is a different size, or using a different template, or what have you, so using an action to do the actual cropping is completely out of the question. Cropping in Acrobat is horribly implemented, so that's out of the question.
One day I started doing some image processing as normal, and photoshop opened the first PDF, rasterized it, and then became completely unresponsive. Well, let me specifically qualify that. It lets me continue using any application other than photoshop, and it will let me click on the menus, which will drop down from the menu bar, but you can't select any commands at all. They aren't grayed out, they just don't respond. The behavior is exactly what you would get if you had a dialog box open, but there isn't an open dialog box. There SHOULD be (for the next PDF), but it isn't there.
You can't "quit" or close that first PDF or anything. Some commands will try to function (scripts) but fail and say "Sorry, something major happened, and I can't continue" (yes, that's really the error message).
OS X doesn't think that PS is locked up. PS doesn't think it is locked up, but it won't do anything at all. It only happens with multiple PDFs being dragged to the dock or opened through "file/open." In fact, if you select 30 PSD files, 10 JPGs, 5 EPS files, 1 PDF and 10 Illustrator files, it will work just fine. 2 PDFs? locks up.
I've found one way to get around this bug, and it might work for those of you with this problem. Use the File/Scripts/Image Processor tool to rasterize your PDFs to PSD files as an intermediate step, and then you can open them in Photoshop. If you need something other than pg 1 of a multipage document, you'll have to edit in acrobat first to get rid of unwanted leading pages.
That's been my work-around for a few months.
I just recently moved from my Mac Pro to a new MacBook Pro. I did a clean install, and then ran migration assistant to move my stuff over to a new account.
Everything went well, but the photoshop bug appeared to follow me to a new machine. I was very frustrated.
Then I realized what had changed around the time of this bug originally showing up: I'd added a second monitor!
So, thinking I'd figured out the bug and how to get around it for real, I just disconnected my external monitor and force-quit Photoshop. Opened it back up, and the bug is still there in force, even with one display active.
Here's my info, to clarify:
Original machine with the bug:
Mac Pro 2 x 2.66 ghz (4 core 2007 model)
8GB RAM
320 GB velociraptor (system drive)
1.5TB RAID 0, 900 GB free (scratch)
10.5.7-10.6.6 (bug never went away)
2 NEC 20" LCDs
CS5 Design Premium, fully updated
New machine, also with bug:
2011 15" MacBook Pro, 2.0ghz 4 core
8 GB RAM
120GB SATA6 SSD (system drive, primary scratch), 70 GB free
500 GB stock HDD (in the optical bay, storage drive, secondary scratch), 250 GB free
10.6.7
1 NEC 20" LCD + built-in hi-res display

Help...anchored objects in CS4 freezes Indesign

I was really excited to use anchored objects in a recent project where I wanted to insert a bunch of callout text boxes peppered throughout the document layout that would reflow with it's neighboring text as I made changes.
When I had about 4 text boxes placed, InDesign CS4 would freeze with the spinning rainbow wait cursor spinning forever. It would freeze just as I started entering settings in the "custom" anchored object dialogue window.
What am I doing wrong? Or is this a bug?
Thanks for any advice or suggestions.
grafxgirly

I've been working on a file I created for 4 hours. Saved properly many times, reopened and resaved with no problems. Now it won't open.
Every other file I have opens fine, but this one just freezes up the program. I tried recovering, deleting the recovery file, etc....
It sounds like Peter has it hand, but some possibilities are Preflight and SING; you can try disabling them both. What OS?
What version of InDesign? 6.0.6?

Why CS4 freezes when drag clips to time line ?

Hi, I am using CS4 whenI grab and drop all the clips at onece on the time line most of the clips at the end freezes. The clips in the start of the time line plays ok on time line and but when it reaches blank clips, CS4 seems freezes and I have to select CTRL+ALT+DEL to getout which will distroy all data on time line. I am using Dell Precision T7500, 2.4GHz Proc, 12GB DDR3 RAM with ECC, Nvidia Qudro FX 3800 with 1Gb memory, RAID 5 sys with 3 600GB, SAS HDDs(but shows as only one big HDD, ie. 1.09 TB total in C:\ and my data and project/scratch disk data saved in USB connected external HDD. All my OS and Prgrams saved in C:\ drive. I would really appreciate for any advice I can try to get rid of long lasted problem...Ur help is much appreciated. Thx.

You have made a giant mistake in setting up your disks like that. Your currently have:
1. A gigantic 1.09 TB raid5 for OS & program, which is very fast (around 170 MB/s transfer rate) of which you use about 40 GB.
2. A very slow USB drive that is only suitable for backups (around 20 MB/s transfer rate).
What you should do is:
1. Get a new Samsung F4 320 GB disk for OS & proagrams ( around € 30) or better. The F4 gives the best bang-for-the-buck.
2. Use the raid5 for all your other requirements, projects, media, media cache, etc.
3. Use the USB disk for backups and possibly for exports,
You will likely get transfer rates around 120 MB/s for 1, 170 MB/s for 2 and 20 MB/s for 3.
This € 30 investment will increase your performance significantly.
To paraphrase Armstrong: "A small step for man, a giant step for mankind", would tramslate into: "A small investment for you, a giant step in your performance".

CS4 Freezes at Preferences

Hello, I was wondering if you could help me :)
I recently installed Photoshop CS4 extended, and I'm having some problems with Preferences in the edit menu.
When I attempt to go to either "performance" or "general" under preferences, it freezes, then I get an error report and it shuts down.
Everything else has been working fine so far, though, and it's a wonderful program.
My computer is a little older, and is on xp.
Thank you in advanced!

Fleana,
This is EXACTLY the same problem I had and posted about yesterday. Here's the thread:
http://www.adobeforums.com/webx/.59b860e7/2
In my case, updating the video card driver solved the problem (or at least part of my problem, although the other part of my problem is related to a second video card that does not support OpenGL).
So... try updating your video card driver and see it that helps. In my case, deleting and resetting the Preferences file did not solve the problem.
John

CS4 freezes when building Blu-Ray

Trying to build an ISO for a Blu-Ray project in Encore CS4 and whenever it transcodes the large file (6GB) it freezes when less than 1/4 of the way in. I have two files both exactly the same codec (H.264 1920x1080) and the first one is way smaller and happily transcodes, but the second one doesn't, but the file doesn't appear corrupt in anyway, it plays through fully on my system.
I'm currently trying to transcode through the program before building it but it's just frozen again.
Please help, I need this blu-ray asap.
Running Windows 7 Ultimate 64-bit on a Core 2 Quad @ 3.00GHz with 4GB RAM.

Some reading... one or more of the links may help
Wav -vs- Ac3 in motion menu http://forums.adobe.com/thread/704886?tstart=0
Large Fonts Problems http://forums.adobe.com/thread/880358?tstart=0
NEVER use Overrides http://forums.adobe.com/thread/860691?tstart=0
For CS4 you must update the Roxio component http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
As well as the below, right click the Encore icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems
To create a dual layer DVD (or BluRay?), you MUST have Encore set to use the Run as Administrator option
Run as Administrator http://forums.adobe.com/thread/771202?tstart=0
Odd Errors http://forums.adobe.com/thread/670174?tstart=0
Long File Names or odd characters cause problems
Read http://forums.adobe.com/thread/588273
And #4 http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Things and Software to AVOID when authoring/burning a DVD
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus http://forums.adobe.com/thread/562941?tstart=0

CS4 freezing on setup

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