CS4 FW Internal Error

Has anyone a solution to the Fireworks not launching/Internal
Error issue? I've read a good bit of threads and no single solution
has worked.

I'm having similar issues as well. In my case, I can't do a
thing but kill the session using Task manager and try to start
over. Doesn't seem to be a file corruption issue, more like a file
size issue...these freeze ups are more frequent and more serious on
my laptop (Vista 32bit with 3GB RAM) than with the exact same files
on my workstation (Vista 64 with 6GB RAM).
I suspect that reinstalling isn't the answer, given that this
is happening for me on 2 diff machines.
Looks like Adobe is staying true to its tradition of shipping
lemons as a first release...

Similar Messages

Buenas!! Fireworks CS4 problem, internal error

Buenas, si puede ser en spañol mejor?
Terngo un proble con el Fireworks CS4 "Se ha producido un error interno"
alguien tiene alguna manera de solucionar este dilema. Ya lo desintale, y lo volvi a instalar, le instale el up to date 10_0_3 de adobe, nada, y me memoria ram tengo de sobra 4gb en un AMD Phenom
I have a problem with Fireworks CS4 " Internal Error"
Someone has any idea or soluctio for tuhis mistake. I just unistall and re-installed and i apply the update 10_0_3.
Thakns
agus

Hello. I will try to help using Babel Fish online translator.
Hola. Intentaré ayudar a usar el traductor en línea de Babelfish.
http://babelfish.yahoo.com/
The update fixed many issues. Some people still have this problem when they have corrupted fonts.
La actualización fijó muchas ediciones. Alguna gente todavía tiene este problema cuando ella ha corrompido fuentes.
Try the solution in this knowledge base article:
Intente la solución en este artículo de la base de conocimiento:
http://kb2.adobe.com/cps/408/kb408516.html

Fireworks CS4 Internal error when starting

Hello,
Have upgraded to CS4 Web Premium yesterday. Everything seems
to working fine except for Fireworks.
When trying to load it says 'Fireworks can not be started,
internal error occurred' . This always happens on the splash screen
at the point 'Initializing Tools'
I have tried re-installing, I have tried removed Application
Data and renaming the Control Panels folder (read this somewhere as
something to try) but nothing resolves the problem.
At the moment I have to revert to using Fireworks CS3 which
continues to work without any problems.
Help!
Cheers
Neil

quote:
Originally posted by:
Very Invisible
quote:
Originally posted by:
jaymannz
I had this same issue. When I loaded Fireworks CS4, it would
get past the splash screen but then come up with an error "An
internal error occurred. An internal error occurred" (yes the
message appeared twice in the same message box).
I resolved this issue by deleting my Fireworks CS4
"configuration" folder.
For Vista users you can find this folder under
C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users
but I don't know the exact path for you but will assume that it is
something like C:\Documents and
Settings\<username>\Application Data\Adobe\.
I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD"
(just so I could access it again if need be). When I relaunched
Firefox CS4, the "configuration" folder was recreated and my
problem disappeared (along with any preferences and workspaces that
I had created - but hey that is better than NOT being able to
access the application fullstop).
I hope this can help you all.
I did that. I even deleted the whole Adobe folder and still
having no luck.
I can only try and reinstall Windows Vista :(
When you say that you deleted the whole Adobe folder do you
mean the one I described
(C:\Users\<username>\AppData\Roaming\Adobe\)? The only reason
I ask is that you say in your earlier post that you were playing
around with "Program Files/Adobe/Fireworks CS4".
J

CS4 - "Could not render the database. An Internal error occured"

I just purchased FW CS4 (full) to replace my ancient
Fireworks 4 (yes, *4*). Unfortunately, CS4 tries to update text in
my old FW files and promptly displays a message "Could not render
the database. An internal error occured." It would really suck if I
bought this but cannot edit my old FW files! Anyone else having
this trouble and know of a solution?
I am using Windows Vista Home Premium on a Dell XPS 420 with
a quad core processor.

Can you try the following solution posted at another Thread
which relates to Vista functioning?
"Navigate to the program file for the extension manager and
select properties. On the compatibility tab select the option to
run as administrator, click on the all users options and select run
as administrator for all users if desired and then apply. Of course
the option is only available if you have the UAC turned on.
Now, re-install the extensions and you should have no
problems. You'll just have to deal with the UAC everytime you use
the extension manager."
Does it solve the extensions installation issue?
quote:
Originally posted by:
Bopjo
quote:
Try resetting your Preferences file.
Nope, same problem. I have encountered a new problem as well.
When trying to install extentions from the FW exchange I get error
messages in the extention manager like:
"Can't create folder...[/path/]"

"An internal error occurred" Adobe Fireworks CS4 login problem

When loading up Adobe Fireworks CS4, I keep getting "An internal error occurred" message. I have looked before online for solutions and tried isolating potentially corrupt fonts that could be preventing the programme not loading as well as deleting the Prefs.xml file. However, these solutions don't seem to work.
Help would be greatly appreciated. Thanks.

Please let me know the following:
1. The exact version of Adobe Reader on your system. You can get the same by clicking on Help > About Adobe Reader.
    If its not Reader 10.1.3, please update to the latest version and see if it solves the problem.
2. Which antivirus software are you using. Can you try disabling the same and see if it solves the problem.
3. Are you using any 3rd party plug-ins? If you are not sure, then please delete all files and folder present at:
    C:\Program Files\Adobe\Reader 10.0\Reader\plug_ins
    Now try and repair the installation from the Control Panel > Programs and Features.

CS4 Fireworks on win7 "internal error" solved

Just to let everyone know, that deleting the Fireworks CS4 "roaming app" data solved the "internal error problems" for us...
Its in the user data folder.

It didn't work for me. I'm still with the same error.
I'm using Windows 7 ultimate and a Master collection CS4... All programs are working well, only fireworks insist with this.
Can anyone help me?
Thx

Fireworks CS4 internal error when export to PDF

Trying to export a PDF from a layout gets an internal error
message with Fireworks CS4. The layout involves a master page plus
5 pages with a few PSD images imported. To test to see if it was
something to do with the specific file, I tried another simple
single page png which initially exported but then started to fail
as well. Regular export to CSS, etc. seems to be fine. My OS is
Vista Business.
I've tried googling for a solution but have only found topics
around certain fonts causing start up failures.
Any ideas?
Thanks.

quote:
Originally posted by:
tjodoin
After some debugging, I discovered that if all text is
removed, the project exports to PDF without issue so this looks
like a font issue similar to the other threads covering program
launch problems. I haven't installed any fonts outside of what come
with the system or Web Premium CS4.
Is there a list available that identifies fonts required by
Vista?
Here you are:
The
big font list in Windows

CS4 Fireworks says an internal error has occurred

When starting CS4 Fireworks, it locks up saying "an internal error has occurred". Have to use Task Manager to close it. Fireworks will not re-ininstall from disk, it just sits there on "Installing" screen. Please assist.

Adobe offers NO help on this issue that happens with CS4, CS5 and CS6.
I found this work around:
Go to C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Fireworks CS4\ (or whatever version you are using)
RENAME above folder to something like \Fireworks CS4_old\
Start Fireworks.
Problem resolved!

Encore CS4 bluray error: fatal error, code "6" Internal error m_ptsOfNextGOPis empty

I am using Encore CS4 4.0.1 (the latest version from what I can see) on Mac OSX 10.6.3
I am on a Mac Pro 1,1 with 2 2GHz Xeon Dual Core Processors
I have 5 GB of Ram
The Mac has the standard Nvidia 7300GT.
I have successfully created several BD and DVDs and nothing has changed.
I have a 1080 50i BD h.264 project with 2 hour 37 minute timeline and I am looking to create an h.264 BD 25 image. The project has two menus: a main menu with two buttons and a chapter selection menu with 7 buttons. Check project reveals no issues with anything.
I have searched the forum and tried the various solutions I found such as disc name, etc. The name is all in capitals with no spaces.
I googled and found msxml problems/solutions and other such things related to windows that do not apply to me as I am on Mac.
I get the following error at the very end of the build process:
Encore CS4 bluray error: fatal error, code "6" Internal error m_ptsOfNextGOPis empty
Any ideas? Hope I gave enough information. Thanks in advance

I do not know exactly what the problem was with the menu. I am assuming the menu was the problem because when I created a new encore project with the same video, audio and photo assets but with new menus there was no problem. I think that at the time I read there some people were having a problem with the template I originally used for my menus so I simply built a new menu from scratch in PS CS3. I think the original menu was party menu hd.
Sorry if that is vague but it worked so I did not look any further into the problem and I have not had any recurrence.

Stop the Internal Error Message in Fireworks CS4 or CS3

About 8 hours ago I ran into what is apparently a fairly
common problem for many people using Fireworks - the error message
that wouldn't allow me to save anything. Luckily, I paid attention
in class long enough to at least know to save my work often, so I
didn't lose much - just a basic wireframe that I threw together in
15 minutes or so. Thankfully, I tried saving when I did or this
would probably be a very tearful night for me. Instead, it's just a
long night. I can deal with that.
But, before I pat my iMac on the top of it's screen and say
"goodnight" I wanted to share with you the secret to "fixing" the
error message. Hopefully this will help those poor souls in the
future who need a little guidance from someone who's been there,
done that, and is too tired to design the t-shirt. This method will
also work on Windows machines.
I'm not saying this is guaranteed to work for you, but I'm
telling you it's worth a shot. It only requires a little of your
time to do and will hopefully be the fix you need. If it's not,
please accept my sincerest understanding of your frustration and
try another method. This fix suggests that you have added, removed,
or relocated fonts on your computer since the last time Fireworks
worked properly, however, even if you haven't done any of those
things I'd still recommend giving this a try. Here's what you do:
1. Open your favorite font manager software. I prefer the
pre-installed Font Book on the Mac, but you can use any font
manager that you want. Some good commercial font management
programs for Mac include, MasterJuggler, Suitcase Fusion, FontAgent
Pro, and Font Explorer X. For Windows you might want to try, Font
Fitting Room, X-Fonter, Suitcase for Windows, OT1 Font Manager by J
M Berthier, MainType, FontExplorer for Windows, Printer’s
Apprentice, FontAgent Pro for Windows, Typograf, or FontExpert.
Those are in no particular order, just in case you were wondering.
2. select all of your installed fonts - including your system
fonts. Run your "validate font" command for the font management
program you're using. Sit back and let it work. I had more than
6,000 fonts on my Mac, so it took a few minutes to run through all
of them.
3. Your font management program should let you know which, if
any, of your fonts are corrupt, duplicates, or otherwise
dead-weight. Chances are there will be a few if you're getting the
internal error message at start-up or save with Fireworks. You need
to delete or at least remove these fonts from the fonts folder. I
had, and I'm ashamed of this, 256 duplicates and 135 dead fonts on
my poor computer. But, in my own defense, I did just reinstall many
of the fonts a few days ago and was planning to gradually work
through them to pull out the dead/unwanted ones. I should have done
that before putting them to disc last time, but no... I wasn't
thinking.
4. once you have the fonts removed/deleted that produced
errors or warnings during the scan with your font management
program you might want to run the scan one more time just to be
sure you got everything out. If everything looks good, you can now
quit/exit the font manager.
5. here's where things will seriously divide for Windows
users and Mac users. Therefore, I'm not going to fully explain
where you need to go or how to get there for this step, but I will
provide the basics. On your computer, you need to find the folders
for fireworks that contain your preferences for the program (hint,
look in the user's appdata folders, which is hidden, for Windows or
the user's Library for Mac). Inside the preferences folder you'll
find a file that houses a list of fonts, probably called fontlist
or something very similar. Delete it. You might also wish to delete
the cache for the program preferences. Those need to be regenerated
in order for this to work.
6. Find your computer's font cache while you're looking
through the massive amounts of folders and delete the file there
too for a little added security that this will work.
7. restart your computer.
8. open Fireworks and create a new file. Save that file to
your computer in whatever format you want.
If the program opened, the file saved, and you didn't receive
that same old error message, congratulations, it worked! You may
have to re-establish your preference settings, but you shouldn't
have any other problems.
That is the best I can do this evening... or morning I
suppose it would be. Best of luck to you!
-Skip

djbroklee wrote:
> i'm on the struggle still, i've done the uninstall
reinstall thing,bought a
> font manager even though i don't go big on fonts,cleared
cahces,did
> regedits,you name it.
> the fight continues.
> as far as support from adobe they pretty much don't care
they got my thousands
> already this quarter.
> i'm thinking about a system restore now, pretty much
lost out on those last
> two days of pay and now that today is about over i have
nothing to lose if i
> can't get it fixed.
> anyone have any ideas out there?
> it's too bad i committed to adobe before accepting these
adobe type jobs.
> worst case i'll do the work on mirage until i can
finally get the quick
> background drop of fireworks again.
> i didn't pay thousands but it has never even hiccupped
no matter scripts or
> tasks i crammed into it.
> this fireworks issue sort of thing is what put me off
adobe in 2000, no
> support for issues,and wonky worksmanship.
>
> anyone have the answer thow it over to me,i could surely
use the catch up on
> getting paid thing right about now.
An update is being made to address some major problems, if
you hold
tight you might find a solution soon.
Dooza
Posting Guidelines
http://www.adobe.com/support/forums/guidelines.html
How To Ask Smart Questions
http://www.catb.org/esr/faqs/smart-questions.html
How To Report A Bug To Adobe
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

CS4 internal error 11 Media not found, for menus?

Hi,
I have been attempting to burn blu ray with menus from the Encore Library. I keep getting an error when the motion menus are being rendered at the beginning of the disk build process. The error makes reference to the menu at hand and an "Internal Error 11" Media not found. I tried changing menus and I even tried leaving out the chapter selection menus so that there were no "animated buttons". I am not sure what to do, maybe Ill try reinstalling the encore library. I know that I have to go to bed for now and I will not have time to work with it until around 5pm.. Does anybody know what is going on here?
Windows 7 Pro
Intel i7 920 2.66Ghz
6Gb Triple Channel DDR3 1600mhz
ASUS P6T Motherboard
BFG inVidia geForce 260GTX OC
MOTU 896mk3 audio interface on a dedicated PCI-E 1394 card with TI Chipset
Delta 1010 PCI audio interface
LG 8X BluRay Internal Burner

Shouldn't be a library problem.
Did you apply many "corrections" to the project?
If yes, try to clear all the files kept in "AuthorScriptHDMVSessions" folder (your Encore project folder\"name of the project"\AuthorScriptHDMVSessions).
You can clear all the .xmp files in your Encore project folder.
When you'll re-run Encore, it will take more time to re-built missed files, but everything will be cleaner.
Hope this helps
Ciao
Giorgio

"Internal error occurred" when launching Acrobat Pro X (AAMEE 3.1.150.0)

AAMEE 3.1.105.0 generated packages run fine when pushed to Macs that do not have an existing previous version of CS.
However, if pushed to a Mac that has CS4 installed, CS6 installs but Acrobat Pro X will not launch ("Internal error occurred").
We are using the latest Adobe CS6 Design & Web Premium installer DMGs from licensing.adobe.com and we are following the standard workflow.
I know Adobe's position is "We don't recommend or support concurrent installs of Creative Suite" (I get that).
Since OS X lacks package management (ala Yum, RPM, etc.), the term "Uninstall" is vague, but we appreciate Adobe's "cleaner tool".
Unfortunately the "cleaner tool" is only marginally effective, it leaves a mess behind.
And...when "cleaner tool" is used to remove CS4, it whacks CS6.
Wait...it gets worse...when "cleaner tool" is used, we now can't push our CS6 package to the Mac...we get...<drumroll>..."Internal error occurred" when launching Acrobat Pro X.
Someone shoot me...please put me out of my misery.
Why can't deploying CS6 be as simple as...
http://www.toysrus.com/product/index.jsp?productId=3938350&CAWELAID=479925582
Don

OK, we resolved the issue. Apparently there was a ~/Library/ColorSync folder present, not owned by the logged in user, and the logged in user had no access. Given OS X's domain model, it looks like Acrobat Pro X looks at that folder when it launches, even though it doesn't need to, and it can't get into it, so it tosses up the error.
Removing the folder (since it's not needed) resolves the issue. If the folder was needed, we would change ownership and permissions so Acrobat Pro X could access it.
Problem solved.
Thanks,
Don

"An internal error occurred."

I've started getting this strange error: "Could not complete
your request. An internal error occurred." I'm trying to save the
FW CS4 doc and it keeps popping this up. Help!

swf_newguy wrote:
Did you try the suggestion in this thread:
Stop
the Internal Error Message in Fireworks CS4 or CS3
btw - that link is busted.
Do you have a solution?
Its probably the bloody PC and not the Adobe product.... but I have had to re-install DW once already too.
(The App menu structure showed up all as XML pathways every time it started up and never fixed itself.)
Hmm. So it is. http://forums.adobe.com/message/2015220 (I searched Google for the exact thread title and it was right there.)

"Internal Error" on start up

Had the internal error on start up problem. Found a lot of solutions on this list but non worked.
I then took a punt on the Fireworks CS4 Panel Prefs.xml' file and renamed it (I wanted to keep it in case it was the culprit).
Happy to say it was. Problem fixed. Just posting this in case someone else can be spared the hours head scratching I did.
Steve B

This is just to set this question as answered.

Internal Error Issue

This has been going on for a while...and it happens with
photos or graphic
files I create. Every now and then, I will try to save, I
then get an error
message saying that an internal error has occurred and the
command cannot be
completed (not exact error message, I cannot duplicate it at
will).
So then the file cannot be saved. If I want to save it, I
have to select
all, copy/paste into a new document then save as a different
file name.
This has happened on at least 2 computers. Fireworks 8, xp
Anyone have any ideas on what is going wrong and how I can
solve it?
Thanks
Gary

So what your saying is that the issue would not be solved by
upgrading?
Oh, BTW, the time that is just happened, it was not extended
use. I had a
picture, applied a fade, and boom...internal error. The other
weird thing is
that when I created the new doc, I tried to save it as the
old doc...no go,
had to rename.
Thanks for your reply.
Gary
"SiamJai" <[email protected]> wrote in
message
news:gku6a2$fs2$[email protected]..
>
quote:
Originally posted by:
Newsgroup User
> This has been going on for a while...and it happens with
photos or graphic
> files I create. Every now and then, I will try to save,
I then get an
> error
> message saying that an internal error has occurred and
the command cannot
> be
> completed (not exact error message, I cannot duplicate
it at will).
>
> So then the file cannot be saved. If I want to save it,
I have to select
> all, copy/paste into a new document then save as a
different file name.
>
> This has happened on at least 2 computers. Fireworks 8,
xp
>
> Anyone have any ideas on what is going wrong and how I
can solve it?
>
> Thanks
>
> Gary
>
>
> Hi Gary,
>
> This has happened with me too occasionally, and I'm
using CS4 on xp. For
> the
> last couple months I've been trying to figure out how to
replicate the
> problem,
> but like you said, it looks like it occurs randomly. The
only thing that
> seems
> common (on my side at least) is that the error occurs
after extended use.
>
> I haven't found a solution in the Adobe Technotes
either. Maybe someone
> more
> knowledgeable can help. :-)
>

CS4 FW Internal Error

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