CS4 installation problems...novice
Hi, all. I just purchased a student edition of Photoshop CS4 to begin using for a Photoshop class. As luck would have it I'm unable to install it after downloading the installer with the following error message: Installation failed. One or more required components of Adobe Photoshop CS4 failed to install correctly.
After installing the Support Advisor, it came up with the following message: Issue no: 18312. Unable to copy a file onto the machine when installing the Adobe Creative Suite 4 product. After accessing the provided Knowledge Base link, I followed their directions by uninstalling Photoshop and running some sort of cleanup utility which didn't seem to do anything. I've repeated this about four or five times.
If anyone can offer some advice I'd greatly appreciate it. I'm pretty much at a loss as to how to solve this. Also I'm on Mac OSX 10.5.8, if that helps.
Thanks in advance!
I'm having similar problems. Clean install of CS4 Design Premium on a new Windows 7, 64-bit computer with plenty of space. Setup runs, takes my product key, then after a while reports that some products will not install and list virtually the entire suite. Using CS4 clean up script and trying again results in the same problem. Numerous phone calls have demonstrated the futility of hoping for technical support from the call center (India?).
Don't know what to do next. Advice appreciated.
Similar Messages
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CS4 Installation Problem on Mac - Error 2
I have tried for several hours to make the new install of Adobe CS4 work. The Lightroom2 install worked fine. Background: I have a macbook pro, OS/X 10.5.7, enough avail disk space. I had a trial version of LR2 and full CS2. I have done the following: checked "repair permissions" - an OS/X utility that interfered with operating Capture NX a couple years ago, so I added that step. I have uninstalled every Adobe application, using Clean Script 3 and Clean Script 4. I have tried to install CS4 in a separate user account, which has since been deleted, and again both Clean Scripts have been run. I have restarted my computer and downloaded a fresh version of CS4. I have tired to install it as a Tial version instead of an upgrade, also. It NEARLY installs, but at the very end of the install bar, after Bridge and before finishing Photoshop installation, I get a big red X and an error and find it is Error 2. The Adobe support pdf's have not helped, including those referenced by their little support bot.
Have spent a couple hours with Adobe Support, also. No one knows what Error 2 means.
Also, the "support" person closed my case as though it had been resolved - said he would call me back in one hour and 2ours 45 minutes later had not called back. He CLOSED the case, wasting my time and lying to me.I have just committed the cardinal sin of allowing my daughter to install Adobe CS4 Web Premium on my new Mac Pro 2.26 8 Core.
I use this computer for pro music composition, and until I allowed my daughter to talk me into letting her use it for Adobe Web Premium (24" Apple screen, she has a PC laptop), it was strictly a no fly zone.
My worst fears were realized.
Neither she, nor I, can't get a clean install. Each attempt is greeted by a 'Successful but with Errors' or some such garbage. I have submitted a support requerst but have had no reply.
The new Mac died. Apple replaced it with a new computer under Applecare Warranty, and a new hard disk, but still the problem remains.
I've tried a new partition; nope.
I get the folling error codes:
Adobe CSI CS4
Error:
Error 2.
Adobe Device Central CS4
Error:
Error 2.
Adobe Drive CS4
Error:
Error 2.
Adobe Extension Manager CS4
Error:
Error 2.
Adobe Flash CS4 STI-en
Error:
Error 2.
Adobe Media Encoder CS4
Error:
Error 2.
Adobe Media Encoder CS4 Importer
Error:
Error 2.
Adobe Output Module
Error:
Error 2.
Adobe Soundbooth CS4 Codecs
Error:
Error 2.
Adobe Version Cue CS4 Server
Error:
Error 2.
Photoshop Camera Raw
Error:
Error 2.
I tried to download the Adobe Support Advisor, but it would not download. I have erased the registration, followed the instructions to the letter.
Nothing.
Adobe help in Australia were polite but did not resolve the problem. I called again and was greeted by a call centre somewhere in the Third World by someone who knew less about computers that they did about Adobe products. This poor person probably has a good job within his impoverished community, but undoubtedly paid a pittance (or why would Adobe set up a Call Centre in India), which make s it really hard to vent my frustrations without appearing racist.
I am attempting to take over the problem as there is no way a seventeen year old girl could negotiate this. I can't.
Has anybody any clues?
Appreciate any help. I can't access my daughter's email which the product is registered through at Adobe, as it is on her school computer which is connected through the school server, but my email is [email protected].
Appreciate any help. Or the contact details of a good hit-man.
Simon Binks
[email protected] -
Hello everyone,
I hope you may be able to help me! I bought a copy of Creative Suite 4 Student Edition yesterday, and on attempting to install it today, my mac will not even register there is a disc in the drive. I have recently upgraded my mac to snow leopard, and I see from the Adobe site that there shouldn't be any problems. It just seems odd that my mac isn't even picking up anything from the disc, it makes a couple of unhealthy noises then ejects them.
Can anyone help? I apologise if that doesn't make sense, I'm quite new to this...I am having the same problem. I installed Snow Leopard. Right after, Fireworks, Dreamweaver, and other programs stopped working, gave an error message when I tried opening them and said I needed to reinstall the programs. So, I went through the "adobe uninstall" procedures as well as the script uninstall they offer on the adobe website.
After doing this, I inserted the Adobe CS4 Master Install discs and they just spun and spun. Finally mine showed the icon, but when I clicked for it to install, it just spun and spun and never opened the installer. I tried it for about and hour.
My friend has the Adobe CS4 Web edition, so I tried his thinking mine might be bad or had a scratch somehow. But, his did the same. I am really in a mess right now because I use all of these program for my web design business and now I have nothing and have three projects due this week. ARRGGHHHH!!!!! I hope someone can help.
Thanks in advance. -
Soundbooth CS4 Installation Problem
I recently purchased a copy of Soundbooth CS4, which I just tried to install. When I loaded the disc and the installation screen came up, I clicked on the install Aodbe Soundbooth button and waited several minutes and nothing happened. I checked the Task Manager and the setup process was indeed running.
I ended the process and tried to run the setup several times manually by going to the Start up menu ... choosing run and navigating to Setup.exe from the disc and still the same problem.
I am running Windows XP Media Center Edition ... Service Pack 3. Please help!!! I need to use this software on a project right away.Well, there's a few things we can check that might help figure out where it's failing.
If you open Windows Explorer/My Computer and navigate to C:\Program Files\Common Files\Adobe\Installers\ then you should hopefully see at least one, possibly several, compressed log files named something like "Adobe Soundbooth CS4 2 07-08-2009.log.gz"
If you do see one, please e-mail it as an attachment to [email protected] and I'll see if I can find any obvious reason for the failure. We can continue troubleshooting from there.
Durin -
CS4 Installation problems - live messenger
Hello,
I am trying to install CS4 Web Premium Student Edition on a Windows 7 machine.
The installation keeps continually failing because the installer reports that Windows Live Messenger is running and I need to close it before I can continue.Despite closing this application using Windows Task Manager am still receiving this alert and hence can't get any further and so have to abort the installation.
Any help to resolve this would be seriously appreciated!I'm having similar problems. Clean install of CS4 Design Premium on a new Windows 7, 64-bit computer with plenty of space. Setup runs, takes my product key, then after a while reports that some products will not install and list virtually the entire suite. Using CS4 clean up script and trying again results in the same problem. Numerous phone calls have demonstrated the futility of hoping for technical support from the call center (India?).
Don't know what to do next. Advice appreciated. -
Photoshop cs4 installation problems
hi im having big problems getting Photoshop on and off of my mac book iv tried to uninstall it (i did it complete wrong by dragging and dropping it in to the trash i now know that’s not the way) iv put a post on the mac web site and was told to do this,
"You won't be able to install CS4 until is is properly uninstalled. In the Utilities folder, you'll find the folder "Adobe Installers". There will be an alias in there named per the Adobe software you installed. Double click that to launch it and start the uninstall process. You'll get a list of software you can put check boxes in to remove from the hard drive. There's also a Select All button at the top.
This may or may not work since you already manually removed some of the items the uninstaller will be looking for. If it appears to finish, then try installing PS CS4 again.
The blunt approach is to use Adobe's Clean Script tool. This will remove anything to do with any piece of CS4 files from the hard drive. You will definitely be able to reinstall after running it. Be aware though that it will remove ALL CS4 software on the hard drive. InDesign, Flash Pro, Photoshop, etc. You don't get to pick and choose."
non of this worked and when i put the disk in it brings up the setup program but wont accept the serial number and when i try to install the trial version it asks for the disk to be inserted which is all ready in the disk tray iv got no idea what to do can any one help me pleaseany one ????
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When i install the trial for photoshop cs4, i get this message: "Session has dependencies that cannot be satisfied. The installer database is invalid: please re-install the product from the original media."
I'm using Vista and have all the system requirements. I've even download it off another site and uninstalled Photoshop CS2 but it still doesn't work. Any help will be greatly appreciated!Use the CS4 Clean Utility from the support pages. Furthermore, since it will give you the MS Installer Cleanup Utility, you need to use that tool to unregister any instances of Adobe Setup 2.0. Once that's done, try again. If it still doesn't work, repeat the cleaning and manually delete a file called caps.db in C:\Program Files\Common Files\Adobe\caps. be warned, though, this will disable any uninstall functionality for Adobe programs and will also disable the automatic updates - with the database gone, there is no frame of reference.
Mylenium -
Dreamweaver CS4 installation problem (hang)
Hi guys,
I have tried to install DW CS4 or CS3 by doing all the different steps suggested:
- firewall and antivirus stopped,
- editing ContainerProxy.js,
- registry cleaning,
- uninstall all Adobe products,
- run Setup from ...\Adobe\Installers\435a6af7459cb02a9c1138113a26e93 for the CS3 version,
- run it with several windows installer version,
- using the CS3 and the CS4 cleaner, etc.
But the setup process always hangs in the task manager forever (the CS3 version consuming 10MB RAM and the CS3 with 30MB).
For the CS4 version neither the temp installer folder is created.
Any other desperated action, please?
Thanks in advance.
R.Sorry, it's in spanish, you can see my details and Win updates though:
Nombre de host: CAGES
Nombre del sistema operativo: Microsoft Windows XP Professional
Versi¢n del sistema operativo: 5.1.2600 Service Pack 2 Compilaci¢n 2600
Fabricante del sistema operativo: Microsoft Corporation
Configuraci¢n del sistema operativo: Estaci¢n de trabajo independiente
Tipo de compilaci¢n del sistema operativo: Uniprocessor Free
Propiedad de: Cages
Organizaci¢n registrada:
Id. del producto: 76460-OEM-0066077-78503
Fecha de instalaci¢n original: 27/10/2009, 10:58:52
Tiempo de actividad del sistema: 0 d¡as, 0 horas, 7 minutos, 32 segundos
Fabricante del sistema: FUJITSU SIEMENS
Modelo el sistema: SCENIC Edition
Tipo de sistema: X86-based PC
Procesador(es): 1 Procesadores instalados.
[01]: x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3073 Mhz
Versi¢n del BIOS: AWARD - 42302e31
Directorio de Windows: C:\WINDOWS
Directorio de sistema: C:\WINDOWS\system32
Dispositivo de inicio: \Device\HarddiskVolume1
Configuraci¢n regional del sistema: 0c0a
Idioma: en-gb;Ingl‚s (Reino Unido)
Zona horaria: N/D
Cantidad total de memoria f¡sica: 1,502 MB
Memoria f¡sica disponible: 754 MB
Memoria virtual: tama¤o m ximo: 2,048 MB
Memoria virtual: disponible: 2,001 MB
Memoria virtual: en uso: 47 MB
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Dominio: WORKGROUP
Servidor de inicio de sesi¢n: \\CAGES
Revisi¢n(es): 79 revisi¢n(es) instaladas.
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[33]: Q147222
[34]: M953297 - Update
[35]: S867460 - Update
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[38]: KB954155_WM9
[39]: KB968816_WM9
[40]: KB973540_WM9
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[44]: KB954154_WM11
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[47]: KB936782_WMP9
[48]: KB885884 - Update
[49]: KB893803v2 - Update
[50]: KB909394 - Update
[51]: KB926247 - Update
[52]: KB935448 - Update
[53]: KB944338-v2 - Update
[54]: KB958470 - Update
[55]: KB971032 - Update
[56]: KB971961 - Update
[57]: KB923561 - Update
[58]: KB942288-v3 - Update
[59]: KB950762 - Update
[60]: KB951066 - Update
[61]: KB951376-v2 - Update
[62]: KB952287 - Update
[63]: KB954550-v5 - Update
[64]: KB955069 - Update
[65]: KB956572 - Update
[66]: KB956802 - Update
[67]: KB956803 - Update
[68]: KB956844 - Update
[69]: KB957097 - Update
[70]: KB958644 - Update
[71]: KB958687 - Update
[72]: KB968389 - Update
[73]: KB970653-v3 - Update
[74]: KB971486 - Update
[75]: KB971633 - Update
[76]: KB973354 - Update
[77]: KB973869 - Update
[78]: KB974455 - Update
[79]: KB975467 - Update
Tarjeta(s) de red: 2 Tarjetas de interfaz de red instaladas.
[01]: NIC Fast Ethernet PCI Familia RTL8139 de Realtek
Nombre de conexi¢n: Conexi¢n de rea local
DHCP habilitado: No
Direcciones IP
[01]: 192.168.1.5
[02]: Conexi¢n de TV/V¡deo de Microsoft
Nombre de conexi¢n: Conexi¢n de rea local 3
DHCP habilitado: S¡
Servidor DHCP:
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[01]: 0.1.0.4 -
Photoshop CS4 installation problem
I have bought CS4 and installed it successfully. I now have the upgrade disc to CS4 extended (bought from Adobe). When I run the disc, it offers to install CS4 NOT extended. When i install...i have the basic program ...not extended. Why?. I tried uninstalling the original version and re-installing from the disc...original version still on my computer.
I uninstalled, re-installed a trial version of cs4 extended from the web..it would only acccept the serial number from CS4 and NOT my extended box...
I cannot seem to get extended onto my computer! any ideas?The old version must be deactivated and uninstalled. Extended features are solely differentiated by the serial. If your PS Standard is part of a suite, then the whole suite must be upgraded, e.g. Design Standard to Design Premium, not just Photoshop. Only one serial can be valid at any one time, so there is no such thing as having a suite and a separate PS extended on the same system.
Mylenium -
CS4 MASTER COLLECTION installation problem on VISTA SP1
whenever i try to install CS$ MASTER COLLECTION on VISTA it shows me the following message. . .
http://img132.imageshack.us/my.php?image=83377733oh8.jpg
any solutions? plz help me...........I get the same problem - any solution yet?
CS4 programs crash at Startup so I unistalled it plus CS4Clease and MS Clean Installer as advised in forums.
only to find the problem is still not fixed
when installing a
Warning message at install stating cs4 minimum system requirements are not met (this did not appear the first time I installed the program)
http://img132.imageshack.us/my.php?image=83377733oh8.jpg
where as CS4 worked for several months, before the error occured
this is the only warning
it then installs CS4 no problem.
after install
Photoshop and Dreamweaver run but the rest of the packages including inDesign do not - they all crash on startup - continously
I have searched the forums endlessly with no avail.
Would a vista update have stopped CS4 from recognising or identifing the OS, thus causing the program to initially crash?
Vista Home Premium SP1, 32bit, Toshiba Qosmio F50, Intel Core 2 Duo P8400 2.26GHZ
please advise -
Photoshop CS4 installation path problem
i having installation problem after i restore my pc, where i have install it normally before window restore. after install it doesnt work at all.
It set the installation path to common files folder, i have try uninstall all and reinstall it but still cannot modify the installation path.
Please tell me how to fix it?By Fresh install i mean that Uninstall the existing Photoshop CS4 application through Windows Add/Remove Programs and install again through the Photoshop CS4 installer.Do inform if this works for you.
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CS-4 Vista 64 Bit Installation problems - "checking system profile...."
Hello All:
I know that this has been discussed in the past, but I was hoping that perhaps someone has determined a fix for the following problem.
Background: In the past, with Windows XP Professional, I never had problems with loading any Adobe products. But just last week I reluctantly upgraded to Windows Vista Home Premium because it came with a new power system PC that I purchased (AMD quad-core 2.4 gHz Phenom CPU, 8 Gigs of RAM and 1 TB HD) and this is where my problems began:
Nature of problem: I loaded the latest versions of Lightroom and Adobe Elements just fine - absolutely no problems there. But when I tried to load my Photoshop CS-4 upgrade disk, it never gets past the "checking system profile" bar at the very beginning of the install process. I mean to say that you initially get the install window and when you click "install," a small window comes up which indicates "checking system profile." Then the progress indicator goes all the way to the right - around 90% to the right but then just hangs there - and I mean stays there...period. I tried this several times, eventually having to use control/ALT/Delete in each instance to get it to stop. I even let it stay there for over 6 hours - all to no avail. What I found interesting is that just about all of my older programs - even those dating back to 2001 - all installed without a problem at all.
2. Actions I took to try and correct this:
a. Then, in my attempt to find fixes for this, I made sure to close out any background programs that were running (and Vista has a million of 'em), to include Firewall, Windows Defender, any other malware and anti-virus programs, not to mention a bunch of smaller programs that have items running in the background. Then I tried loading CS-4 again....but still no go, the "checking system profile" indicator just hangs at 90% complete. Note that at no time did the install process ever load any files at all - I checked everything to ensure this wasn't the case, otherwise I would have removed them.
b. On my next try, I then I copied all of the files from the CD to a folder on my desktop and tried to run the program from there - still no go as the "checking system profile" window still hangs at 90% I even tried loading the program by right clicking on the exe file and installing "as administrator," but that didn't do the trick either.
c. Then I rebooted into safe mode, trying both to load the programs first from the CD and then from the desktop folder - still no go, but in this case it told me right up front that the action was unable to be completed. I assumed this meant that in Windows Safe Mode, the installer was not available.
Help Needed: So folks, I know this has been discussed in the past, but I don't know of any fixes that are available. Can anybody help me through this process? You can also send me direct emails at: [email protected] - which means I'd get them right away.
This has been driving me up a wall because some other folks with Vista 64 Bit systems report that they had no problems with installation. Again - it never makes it to installation, but gets hung up at the "checking system profile" stage.
Argggggggg......
Thanks,
Ben Herrmann
Fuquay-Varina, North CarolinaI believe you are falling victim to some known incombatibility of LR vs. PS CS4 installer. This should be covered in the knowledge base, so check there. A short way to happiness may be using the CS4 Clean Utility to remove the debris from the failed installs and unregister other Adobe installs, then install PS CS4, but since I don't use LR and never have tried this, I'm not sure if this specific case is covered.
Mylenium -
Premiere Pro CS4 Installation Failed - Again!
Hi all
We are currently using an old version of Adobe Premiere which I would like to upgrade to the latest version. I want to show everyone in the company how good the latest version is and get them to pay for an upgrade/full version.
I then noticed a free trial download for Adobe Premiere Pro CS4 and thought great idea. Well done Adobe I can now show everyone how good the latest CS4 version is.
5 days later I still can not get the damn thing to install and work!! :-(
In a desperate move I even tried it on a new Windows XP Pro SP3 - 3Gb RAM - Quad Core - 1Tb HD etc.. and when I try and install the Premiere windows 1.3Gb trial installation it eventually says at the end of the installation process (which takes for ever) "Installation Failed - One or more required components of Adobe Premiere Pro CS4 failed to install correctly." and it shows the following error log:
Adobe Dynamiclink Support
Error:
Error 2.
Adobe Media Encoder CS4
Error:
Error 2.
Adobe Media Encoder CS4 Additional Exporter
Error:
Error 2.
Adobe Media Encoder CS4 Dolby
Error:
Error 2.
Adobe Premiere Pro CS4
Error:
Error 2.
Adobe Premiere Pro CS4 LangPack (en_US)
Error:
Over the last 5 days I have looked through this forum site and tried every recommendation it suggests to fix the problem including:
1) Uninstalling / Re-installing serveral times the Adobe Premiere Pro CS4 which eventually comes up with the above error.
2) Turned off all Anti-Virus applications and disabled all running windows applications.
3) I have also tried the WinCS4Cleanupscript process
4) Manually deleted and removed the premiere folders
5) I even rang up adobes technical support line and they said use the forums to solve the problem. Cushy job they have...
None of the above fix the problem...
So here I am. Has anyone got any ideas how to make it run up in trial mode ?
Your help and advice would be greatly appreciated as I suspect im not the only one having this problem.Day 8 - OK I have finally fixed the problem. I got fed up and purchased the full Adobe Premiere Pro CS4 product and it installed and worked 1st time!!!
I must admit im very annoyed that the Trial version failed but the full product works. The 2 x Premiere Pro CS4 installation CDs went through the installation process without a hitch and I did not get any installation error messages at all.
So my no 1 question is why does the online Adobe Premiere CS4 Trial version fail to install but the full product can ?
For what its worth, here are my final observations from this whole saga:
1) The first thing I noticed on the Full Product CD Installation is it defaulted to and installed the "en_International" version and not the "en_US" language version. For some reason the online trial version defaulted to "en_US" language and I used this option during the trial installations. Maybe this language option upsets the installation process on my UK PC.
Now I have it working im not going to risk re-installing it all again. But if your a UK user and you encounter problems during the trial installation process then try selecting the "en_International" language option. You never know.
2) Another obvious observation is the trial version has numerous features removed and hacked out of it So did the Adobe engineer get carried away with the hacking process and also remove some important installation code and procedures.
After several days of trying to get the trial version to work there is obviously a problem with the trial installation process and it needs looking at. I must of installed and reinstalled it 15+ times and during this time it upset my Dreamweaver CS4 app so forcing me to re-install this application as well.
Please Adobe just give the online users the option of 2 x CD ISO Images to download and burn onto a CD as this could save other users the same frustrating time I have had and maybe give you more revenue. -
Issues With CS4 Installation on Win 8?
I purchased CS4 (Web Premium) on disc several years ago, and it has been working fine on my Win XP computer ever since. The Adobe software has all the current updates, though I am using the CS4 version of Acrobat Pro (9.xx) rather than a more recent (free) version of Reader.,
Unfortunately, my computer's hard drive has fried, and I just purchased a new Windows 8 machine, which will arrive shortly. I am trying to determine:
1. Are there any general issues with CS4 installation on Win 8 that I should know about in advance?
2. Are there specific procedures (de-activation?) that I need to follow BEFORE attempting the installation on the new computer?
3. Other than specific user issues, are there problems with CS4 versus Windows 8 that I would not encounter with Windows 7.
I enhance photos and create web sites for a living, so the CS4 installation is mission-critical. I am hoping I did not make a mistake in ordering a Win 8 machine...
Thanks for any and all insights.OK, fair enough. Maybe someone who has actually experienced this situation (CS4 --> Win 8 machine) might see this and offer some tips to avoid hassles. But I will try the install as soon as I get the new machine and post any ensuing issues/problems here.
As for de-activation of the previous installation on the XP machine, that is now impossible, as the hard-drive is fried. Unless there is a way to de-activate an installation some other way (without actually opening the programs). That said, I AM able to access files on the fried harddrive, so if there is a specific file that controls de-activation, I could access it on the old machine. However, I may not be able to actually RUN said file on that machine, but can copy it to a stick and move it elsewhere. So, any thoughts on deactivation of an installation on a deceased computer? -
"Application Not Found" CS4 installation error
Problem: "Application Not Found" CS4 installation error
Some Adobe Creative Suite CS4 Production Premium distribution disks issue an "Application not found" error while loading Disk 2 due to an error in the Autorun.inf file.
Does your Autorun.inf for Disk 2, 3, or 4 contain
[autorun]
open=Autoplay.exe -auto
icon=\csppdvd.ico
Autorun.inf should instead only say
[autorun]
icon=\csppdvd.ico
There should not be the line
open=Autoplay.exe auto
Only Disk 1 should have this line.
On Disk 1, Adobe has a file called Autoplay.exe which starts the installation.
"open=Autoplay.exe auto" runs the Autoplay application.
Autoplay.exe is not on Disk 2, 3, or 4 so having the open line generates the error.
Since you cannot edit the DVD, the trick is to turn off autorun so Windows doesn't run Autorun.inf upon loading Disk 2. Look at the Wikipedia description of "Autorun" for details. Wikipedia describes how to disable Autorun using
Start -> Run -> gpedit.msc
You will need to do this for XP. Vista has a Control Panel which allows you to "Take no action" for "Software and games". If this does not work, use gpedit.msc instead. You will know Autorun is off if upon inserting Disk 1, no installation window appears.
Wikipedia notes that "AutoPlay is the name of a different feature in Microsoft Windows" not to be confused with Autorun starting the Autorun.inf file.
Now that Autorun is off, manually double click Autoplay.exe on Disk 1 to start the installation. Disk 2 should now load properly.
By the way, it appears you cannot teach an old dog new tricks. Some Adobe Creative Suite CS3 Production Premium distribution disks had the same problem. Obviously, Adobe did not learn from their past mistake.
You may want to call Adobe to obtain replacement disks which don't have this error.
(800) 642-3623 Adobe Technical Support
(800) 833-6687 Adobe Customer SupportPetrula,
Can you look at the DVDs and send me the numbers you find on the inner edge? Also, any numbers on the outer DVD sleeves. This can help us to identify which sets of media are affected and possibly resolve it, or at least more specifically target solution information.
Thank you!
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